customer service/sales representative

route driver

field technician

key account manager

route sales representative

Guayaki Yerba Mate

Coworkers are great. Upper management is not so great. Area sales leaders do everything to help us out. Constant changes and not for the best for both employees and customers. Corporate makes decisions of implementing changes without knowing the day to day of a regular worker like me. And management never has real answers to questions. We are paid a non livable wage considering the cost of living here in Austin. We are expected to do 3 jobs for not being properly compensated. Expectations are to be at work by 5 am or earlier if there’s a meeting and be on the road. To be a delivery driver, sales associate, merchandiser, to open new accounts, to upsell even though we don’t get commission, and end the day by loading up for the next day. Also don’t forget updating customers of changes and hoping to get them to sign a new “merchandising agreement” in order to earn one uniform at a time. And it only works if they add additional products of shelf. They hire outside people before even offering an available position to employees who want to grow with the company. And sales goals to get the bonus must be met as a team but expectations of sales are ridiculously high. And only get higher. 

Management is laid back to the point of uselessness. The life-work balance is promoted, but quickly disregarded as you will be forced to live with your phone up your butt and a horrendous looking car at your home. Sitting in a car waiting for the it to charge takes up a big chunk of the day. Routes are made up by someone that has never stepped a foot in your area. Store owners are always unhappy and they can call and complain for anything real or made up and jeopardize your job. You’ll have somewhere between 3-4 “managers” that will be of little help, delay production, not communicate effectively, and ultimately leave you out to hang when something goes on. People will constantly say dumb things to you about your work vehicle as the most brain dead of individuals see that delivering cases of drinks in a small, electric car is ridiculous if not full blown stupid. Their fair trade and environmentally sustainable practices are also questionable. In the end, it’s cool gig until it becomes lame like any job. Perfect for the complacent person. They also try to act all “cool” or “hip,” or something like that, which comes off as super corny, lame, and unprofessional.

This was a fun place to work at in the beginning. Until they changed management and let a board of directors dictate processes. They sold most distribution to 3rd party and forced relocation to another state and terminated if you did not move with no options to work remote. They spent too much budget with too many regional and district managers. They do not make effort or spend to advise product or invest into employees with higher pay or promotions. Customers in many major cities are not aware of the product and the local market had very little budget to advertise and have free promotion samples to get more customers. Then they over commit to customers and service customers out of local areas as far as 1-2 hour driver or over 100 miles. Several great employees which made effort and got customers and large buying accounts have been fired or resigned. The once family based employer has become a greedy corporation. Eventually this will be all 3rd party and if they don’t advertise they will have the rise and fall of a potential great product.

A typical day involves running a route somewhere within your market area using a company vehicle that may or may not be a pain in the butt to use (they use evs and gas). The hours are flexible as is the scheduling. The downside is you may not get any hours, and/or you may lose hours due to no market demand for a product not many people like in your area. 

Hardest part of the job is being expected to make decisions that keep everyone happy but without having management to back you up, because in case I forgot to mention, youre likely the only employee who works in your state and management doesnt like to answer the phone.

Youre called a Hacedor, which means essentially you are responsible for pretty much everything from freight receiving, to delivery/merchandising even down to customer relations and bringing on new customers. 

Its a great fun gig until it isnt. 

What is the best part of working at the company?
Fairly easy early on, no production quotas.  Management left you alone.

What is the most stressful part about working at the company?
Terrible, disconnected management, low pay, long hours, and dealing with the formerly incarcerated workers and their  wildly variable commitments to working, or pilfering.

What is the work environment and culture like at the company?
Terrible.  Work hard play hard just means you have some 10 hour days ahead of you, which includes delivering and drive time.

What is a typical day like for you at the company?
At the warehouse by 500 am to be in the road by 6.  Hit all your stops, try to meet ridiculous sales goals and deal with furious customers.  Everything must be done in 8 hours, although every day, management adds yet another useless survey or unsupported mandate that adds little to no value to the end goal, which is supplying customers in a reliable and timely fashion.

I worked there for about two months but left for a better opportunity. Work was basically load your vehicle, hit your spots, text your colleagues to help, or receive a text from colleagues to help them. One thing I never felt comfortable was handling the cash and deposited to their account. But I worked hard opened accounts no one went too and even offered to help colleagues often to never be acknowledged for my extra effort. Tried applying twice again for a higher position even went in and spoke to them just to never to hear from them again. Good riddance. 

Overall great place to work, the benefits are some of the best I've seen (even better than a government job) and coworkers/company culture is great. That being said, there is a lot of dead weight that is being pulled along and a distinct lack of accountability that results in hard workers leaving. Management needs to stop being afraid of firing certain employees and maybe things will improve. Until then, a few bad seeds are ruining it for everyone. Nothing is organized and there is little to no training but it isn't hard to pick up the systems used.

Having a great team to work with and be with was great. Everyone was friendly and was willing to talk and communicate with each other. We were like a family. 

Leadership is kind and willing to talk, but goals and future plans are always hard to determine. By having most of work done in house was a great and inline with the purpose of the company. But trying to save money and further go away from the original purpose of the company is sad as it goes against what the company says it stand for and what they want to do.  

What is the best part of working at the company?
Work from home.  Give you freedom while working.  Allow you to make up time. They are not a company that you trust.

What is the most stressful part about working at the company?
Worrying if your job is safe.   And not being able to trust them.  They will lie to you right in your face.

What is the work environment and culture like at the company?
You work from home.  And they give you your equipment 

What is a typical day like for you at the company?
Collection and making calls.  Making calls and Collection money.

Job duties grew all the time with no additional pay. One minute we’re delivery driver, next minute we’re the finance department, the next minute, we’re sales, the next we’re getting an oil change. 
Upper management has no idea what the job actually looks like from day to day. 
Management will give opportunities for bonuses then swoop in and take those opportunities from you right under your nose. 
Management will act as if everything is great and your team is crushing your goals, then shut the whole warehouse down. 




Top Job Titles	Average Salary
Customer service/sales representative 3 salaries reported	$23.15 per hour
Route driver 77 salaries reported	$18.97 per hour
Field technician 23 salaries reported	$64,957 per year
Key account manager 14 salaries reported	$104,821 per year
Route sales representative 17 salaries reported	$22.12 per hour

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