call center representative

desktop support technician

help desk analyst

epic clinical analyst

it support

HCTec

My job as a Contractor Patient Care Analyst was very enjoyable. I traveled 100% of the time to hospitals for the implementation of HMS Meaningful Use Clinical Documentation. This included training for Super-Users and End-Users, testing and validation of the system, building and supporting the HMS screens as necessary, supporting the Go-Live implementation process and maintaining the Project Plan and task completion. Throughout the process the management team was very supportive and available when needed for backup advice and support. The most challenging aspect of the job was adapting to constant travel, but oddly enough became one of the most enjoyable aspects of the job along with meeting so many wonderful people. It was always a joy to go to a new location, as I knew I would get the chance to meet other co-workers, some of whom I had not had the pleasure of meeting or working with. Each job brought with it a unique bonding experience with those I worked with. Another of the most enjoyable parts of the job was being able to see confidence slowly rise in the staff while working with the system. When first going into a hospital one would be exposed to a wide range of opinions and emotions of changing to a computerized system, ranging from pure panic to excitement. To go through the process with them and to see the positive outcomes and attitudes was very rewarding. Working with the executive staff of the hospital was very rewarding, although at times could be challenging. To complete a project and see them happy was worth it. The challenging areas, in my opinion, are the times you learn the most and grow the most in your profession.

HCTec is a good job for the area.  However it is on the low end of the spectrum for this type of work as far as pay goes.  People have been working here for years and making the same amount of money as entry level. These are people they task to train newcomers.  The training is not sufficient like that at all.   Insurance is absolutely the worst I've ever had.  The hohenwald office definitely feels like its being treated as the red headed stepchild. All the promotions go to the brentwood office.  People tell you that there is opportunity for advancement but there is none(They put a freeze on it officially).  Local managers are great but they are stretched way too thin.   They keep piling more and more work on you but have no interest in keeping you or appreciating your work.  The culture has become very poor here in a year of me working here.  People accross the building and a majority of the people I was hired with are already very disenfranchised with the company.    No one trusts what upper management says as they come off as saccharine and insincere.   Problems brought up by agents have poor response times or it doesn't get fixed.  No accountability higher ups and management. I was told I would get a raise when I got hired within 6 months did not happen.   Higher Management who are supposed to be over this office is hardly ever here. I think I've seen them maybe 3 times in 5 months.

Typically laid back for the most part. Employees continually pressured to complete projects once a week even if projects are large. No time was allotted for Epic Recertification Tests to review or study during work day. Supervisor has no or minimal contact with employees. Unable to obtain any responses from supervisors for typical needs of an employee. PTO is not the worst starting at 12 days, but not the best considering all time has to be taken before the end of the year with no carryover. After a year of service, you are granted one extra day for 13 days PTO a year. After 5 years another day is added a year until year 10.  The PTO time does not include extra built in sick time. 8 holidays a year for permanent employees. Consultants get 6. Health insurance is expensive with high deductibles. Company helps with HSA, but the help does not fill the gap of the high health insurance deductibles. 401K is a 2% match after working 6 months. Can enroll in July and January. A broad, one year, non-competitive agreement is signed for position so a person cannot leave the company easily for a company like HCTec. Raises are few and far between. Employees which were working since last October 2018 received a raise for 2% in July 2019. Only raise given during this time. No merit raises. Rare opportunities to move up within company.

The schedule is pretty consistent, overtime is hardly ever offerred which is great if you don't like overtime. The pay for the skill set is definitely too low. I was promoted in 6 months and  I actually enjoy the work! The issue is THE PEOPLE. I don't get involved with high school level office politics, so I became a common enemy. My second day, the queen bee of the office was DRAGGING another employee to me before I could even get to my desk to clock in. I made a resolve to not really go deep with her. For some reason, shE has everyone including Management wrapped around her fInger. Of course, like in high schooL, if one doesn't like You, they convince their little buddies not to like you either. Who cares, right? Until management allows them to break company policies which affect you. I interviewed elsewhere, and was told by the interviewer that a friend of theirs worked at this location and ended up transferring to another location and the environment is completely different, i.e. no silly drama. Steer clear of this location. Company seems great, but here in HOHENWALD it's completely rotten. They smile in your face and stir things up behind your back. I've never had an experience like this at work before. 

You are going to be hired alongside others. You will train people who make more than you. Discussions about pay increases are nebulous, and if and when they occur, you will expect to get 50 cent raise despite someone who does the same core duties as you makes $5 more. You will be tasked to take on further duties without compensation. You cannot work from home despite the work being doable out of office. Covid 19 is a rumor here so anticipate getting sick and possibly your family sick because of poor covid 19 guidelines. Expect to have the most minimal amount of effort when it comes to maintenance - our elevator is not up to code and hasn't been and our 1st floor is without proper working HVAC. It's been like that for over a month. Unless being tasked with more and more duties and inadequate (if any) pay increases are what you like, don't apply. I'm writing to you now after seeing the job posting for my current position is showing a low end salary that is significantly more than what I make now. So there's that. 

I felt like I couldn't trust anything that was told to me. Often times I would ask 5 people the same question and get different answers from everyone. 

Sales team didn't work that hard and complained quickly if they weren't supported. They also wouldn't flip leads into jobs until it was too late and the competition had already beaten us. And in true "sales" fashion, they only talked to you if you were making them money. Other than that, no one cared if you came to work or not. When I did have a big profit margin, sales team members would lower the rate they charged the client, basically minimizing my commission.

We were urged to treat consultants like children ("you tell them to take the job" or "if they want it, they need to take $10 less per hour than what they usually make").  

In annual or personal reviews, I would offer suggestions or point out problem areas that needed fixing but instead of talking through those things and how we could improve, I was shut down on and was left feeling like it was dumb to bring things up. This is a "make calls, stay in line, do what you are told" type of job.

It took over a year from the time they contacted me to the time the offered me a position.  Then it took over a month to get access to the facility.

As a remote coder your only link is a recruiter.  They do call every few months to say thanks for your hard work but the hardest part of the job of a remote coder is communication.  Knowing what is going on with your assignment and in the field .  Knowing what you are doing right and wrong on an assignment.  The facility does not include you most often, so you look to your company to follow thru with communication, education and assessments.  This they do not do.

The assignment was wonderful, great flexibility for hours and access. Great software.  Helpful help desk.  

The company has grown and now has a couple options for benefits which is a great improvement.  But getting access to them has been difficult.

While most of the job was a pleasure, there were some very hard parts of the job that ultimately ended my time there. Most of the staff is very young, very driven and hard working. The company is growing quickly, and will most likely be a powerhouse recruiting firm in the healthcare market in the near future. However, the company struggles in this growth to effectively motivate and encourage the employees. HCTec has a very aggressive expansion plan, and because of that even if you are getting hires and increasing your gross profit you are usually "underachieving" according to the standards set by upper management. For me, I was making good money, I had some success and was building my pipeline for the next big push in the company but the culture became so toxic because those opportunities seemed to be a few months away and we were looked at to produce immediately for the stockholders.

This company only cares about getting out of you what they want. They will promise opportunities and never make good on them. You will have a schedule that you don’t want and when you ask to have it changed even if you have valid reasons they will make excuses of why they can’t do it. For a call center their workforce staff is not knowledgeable at all so you will be asked repeatedly to stay longer or miss breaks to cover call volumes. You more than likely will be more knowledgeable than alleged leadership. The level of incompetence is astounding. You will be micromanaged like crazy and expected to announce when you go and return from breaks like you’re a child. Software and systems are not dependable but somehow it will be your fault. Don’t have any familial issues or need to miss days because the pto you earn is trash. And instead of addressing issues with the campaigns that don’t work you will be nit picked to death about things you do to try to resolve more pressing issues. 


The facility in Brentwood is lovely.  The pay has been stagnant though, inflation has been ridiculous and they never offer raises. They want you to drink the corporate kool-aid. They hired some with the intent of being remote but are now trying to spring it on people to come in to inflate their egos. We've proven that we don't need to be on site for this position but due to real-estate they're trying to get us to come back in. The company treats Hohenwald agents badly and refuses to pay them a decent wage. If they were to pay them the same as the Brentwood office they would have brought a surge of money into the local economy. Then they're surprised that the agents aren't thorough when there's a difference of 12 >21 > 25 bucks an hour. They promote people in the Hohenwald office because they can get away with loading more on them without them asking for actually good pay.

Top Job Titles	Average Salary
Call center representative 20 salaries reported	$17.50 per hour
Desktop support technician 4 salaries reported	$31.63 per hour
Help desk analyst 2 salaries reported	$22.00 per hour
Epic clinical analyst 1 salary reported	$122,500 per year
It support 2 salaries reported	$25.50 per hour

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