service administrator

associate

senior associate

intern

HEDGESERV

Management throws staff under the bus when things go wrong. Everyone under senior management is grossly underpaid. You can tell that good managers and employees are worn out from the constant turnover and, therefore, never get too invested in building new hires' skill sets. Management is focused on continuous expense reduction and engaging in meaningless power games. All team communication is done via instant messenger: no morning catch-ups or end-of-month action plans. Work is exceptionally tedious and unrewarding. Talented people are stymied after the first year, if not the first six months. 

The culture here is certainly not balanced, supportive, or "progressive." Well, that is if you define being "progressive" as hiring minority employees and holding foreign workers hostage on H1B visas as a payroll cost-cutting strategy. The yes HedgeServ is PrOgReSiVe. These poor souls are often pitted against each other and receive more abuse than anyone else in the company because they often lack the leverage to leave or the skill to get different jobs. 


One of the most frustrating aspects of working here has been the complete lack of work-life balance. While I expected periods of high workload, this became the norm rather than the exception. There is little regard for boundaries — late-night emails, weekend tasks, and unrealistic turnaround times are common. Management often praises "dedication," but in reality, it often feels like they reward burnout.

Personal time is not respected, and there's an unspoken expectation that employees should always be available. Taking time off is possible on paper, but in practice, it's difficult without falling behind or facing subtle judgment. There’s also little support for those with families or other responsibilities outside of work.

A healthy work-life balance is essential for productivity, well-being, and long-term retention. Unfortunately, this company seems more focused on output than sustainability. If you're looking for a role that allows you to thrive both professionally and personally, this may not be the right fit.



Too many to discuss. On-the-job training and mentorship are nonexistent. Most recent grads here are demoralized and feel left out to dry. Managers are too checked out to properly develop the young talent they want to hire and retain. Work is siloed, which helps disguise the company's deep internal dysfunction. Department heads gossip about employees via teams chat. Most department heads will engage in passive-aggressive psychological warfare. Managers frequently try to bait employees into giving them information about other employees. All the young employees know not to trust their direct managers with any personal or frankly professional information. As others have written below, the salaries could be more competitive for a firm of this size.

Working here is a study in extremes. On one hand, a significant portion of the workforce seems to be just going through the motions, contributing very little and essentially coasting through their roles. On the other, the only path to visibility or promotion is to work absolutely around the clock.

The culture is a relentless grind where burnout is praised as a sign of true dedication. Because the expectations for advancement are so skewed toward total life-saturation, the company has become a revolving door. Most talented new hires don't "wash out" in the traditional sense; instead, they quickly realize the trade-off isn't sustainable and move on to more lucrative roles elsewhere once they have the experience. It’s a place where you’re either completely disengaged or completely consumed.

I thought working here would look good on a resume. But this company's reputation is so bad that it sends a negative signal to other employers in the area. Hindsight is 20-20. I was lulled into a false sense of security from the plant positive reviews on glassdoor.

Low pay. Long hours. Outrageous demands from the bloated incompetent middle and upper management. You won't gain transferable skills other than Excel because they exclusively use proprietary pricing and accounting practices. Corporate culture is hellish. Instead of paying employees competitive salaries and other promised benefits, they offer "virtual yoga."

•	Demonstrates first-class service delivery through maturity and capability as the region’s service owner and people manager of the multi-disciplined staff.
•	Responsible for actively ensuring prioritization of each technical service request, lifecycle, central office initiative, and client training.
•	Designed and supervised Global platform change introducing Casper, a management tool.
•	Managed and executed Global Windows 10 rollout.
•	Managed and executed MS InTune rollout.
•	Managed and coordinated two Interoffice moves over 150 people

In the short time I was there a normal day consisted of making sure the office was well stocked and every employee was taken care off. From delivering mail to restocking printers my job was to make sure the floor was in order. The company treated their employees like family and as a result made it a very comfortable atmosphere. The most enjoyable part of my job would be whenever I had to go run errands that required making trips outside the building.

HedgeServ is a privately held company that is trying to play with the big boys but with the mom and pop mentality.

This is posted on their main webpage and it is 100% inaccurate:

Zero turnover within the management team since inception, and near-zero turnover across senior client-facing professionals (managing director, director, manager levels)

Hedgeserv has some of the most seasoned individuals and concentrates closely to client needs, wants, and services. The CEO and Chairman constantly watch over everything that goes on and when things seldom go wrong, senior management is all over a resolution.

Very little investment in HR initiatives. Most people work in silos and managers are very inexperienced. The work is extremely dry and unrewarding. Very little visibility into the plans that upper management has for the future of the company. Uninspiring work environment.

Top Job Titles	Average Salary
Service administrator 3 salaries reported	$63,333 per year
Associate 4 salaries reported	$66,250 per year
Senior associate 3 salaries reported	$81,667 per year
Intern 3 salaries reported	$15.00 per hour

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