customer success manager

revenue cycle specialist

customer support representative

account executive

project manager

HHAeXchange

Very straightforward and easy customer service job becomes very stressful and is very difficult when you or your managers do not have the answers to provide the client calling in.   The client needs information very quickly and is under a lot of pressure to stay compliant, however, when you have them holding on the line too long then you risk losing their business.  Trainer is very good yet the training doesn't cover a lot of issues leaving you unprepared and unfortunately and not feeling confident you can do your job.  Your best resource is your peers if you want to find the answers quickly or trainer is unavailable as the KBs provided are not always cut and dry.  Too long of hold times leads to irate clients and as a result, doesn't set you up for success as an employee.

Learned a lot about how the HHA applications worked and explained to clients on how to bill and export their visits.   Assisted a lot of Caregivers with their mobile app.

The biggest issue with HHA is the lack of communication and transparency.  A lot of issues with HR and management not being on the same page.  Call center managers are mostly friendly and helpful yet they are pressured from upper management, and as a result, can lead to frustrated and upset technical customer care reps.  There is too much micromanaging for just the smallest things, not just the very strict adherence policy, but for even trying to volunteer to take on more.   Very hard workers and diligent employees are thrown under the bus, especially if they make an unusual mistake.  How can someone be set up with success when you do not allow your employees be their authentic selves and try to grow the company and develop their professional careers?

Message to management and HR:  Clean up the culture.  Compliance is important yet if someone makes a mistake, really work with them to correct it and keep your word and do not mislead.  Honesty is still the best policy.

Message to anyone wanting to work here: Would not recommend until management and HR can fix the culture.  Note: This is not an IT job.





  

The most unprofessional and incompetent management I have ever worked with. There is very little structure and no visible system to achieve the unrealistic goals, and are all made up on the fly which ultimately allows management to make up rules and regulations, to apply to those who do not kiss their you know what. Hard work is not acknowledged and You are discouraged from growing with the company. 

Pay raises were promised after 6 months, and when the time comes, additional contingencies were set in place such as, accepting the raise would lock you in one position for 2 years promoting NO GROWTH. 

Management is also encouranged to “rate” employees in their reviews exteremely poorly to avoid raises as well, and they will say anything propesterous to defend their fallacious rating. Requests to discuss the fallacies that are provable will be denied.

Management also micromanages only for the sole reason of not knowing how to run a support center. They also are not people savvy and will speak to you very condescendingly, even when asking for assistance with the work, and especially when questioning unwarranted decisions they make. HR is also petty, so good luck getting any assistance from them. 

Not only that but due to the high turnover rates of employees, they are very understaffed, causing those who do work here SO MUCH MORE WORK, and even mandatory weekends, to not even be acknowledged.

Further,  the building is old, dusty and has bugs. You may (will) step on human waste.

So in short, work nonstop to be lied on and not acknowledged, and be spoken to like a peasant and be lied to, and be stagnant in your career. And then step through human waste on your way out. 

DO NOT WORK HERE.

Unfortunately, this was just not a great fit from the start. There was a lack of transparency on what to expect during the interviewing process with management. Management onsite is brand new and also learning as they go but there is a big disconnect regarding solid support from your leads as some situations they can’t seem to answer. Coworkers are going to be  your strongest support in this environment but even the longest working employee will tell you the company is very disconnected with their clients and the ethical compass is lacking sadly here. Training was quick for using many systems then you are on your own unaware who to contact for assistance while learning the role.
The toughest part would be the companies policy on missing any time from the office. They have a three strikes policy regardless if you are sick which in turn makes the employee feel like they need to go into the office making other coworkers sick regularly. They do not believe in working from home should you get sick. However, the team leads can work hybrid which I found frustrating. Coworkers are great, supportive and kind but there is a toxic culture of feeling like everyone dislikes their job and are stuck suffering together. Would never recommend. Keep searching for a better fit.

I came into the role several years back with optimism, but this company now makes me no longer want to work in corporate America. They do not regard their employees with value (unless you’re in the click). They do not believe in rewarding those that work hard (unless you’re in the click). It’s a stressful and under-appreciated environment with much potential and promise that does not translate to their actual employees. 
Note to upper management:
Learn to value all employees. 
When employees apply to roles, even if you’re not moving then to the next stage, let them know. Even a simple email will do. 
Review the pay structure.
Look at the departments where people are promoting based on friends working for them.
Stop lying to your employees and making false promises you know you’ll never deliver on.
You have associates with vast backgrounds and skills you can benefit from, stop overlooking them. 

Company has the potential to be great, but management is too profit driven and could use some people training. Management will flood your schedule full of countless irrelevant meetings that could have just been emails, and then proceed to micromanage the little time you have left between meetings to actually complete your job. In fact, there are so many unnecessary meetings, that management has resorted to implementing mandatory additional impromptu meetings with little to no notice for employees. Employees have no input or control over their daily schedules. Employees are noticeably sad and drained on these endless meetings, but management is far too obtuse to even notice.

There is no workflow process or order as each manager is in complete control of each employee's daily schedule, making each day a mad dash to 5 o'clock. You can't step away for lunch, the bathroom, or a personal 15 minute break because there are so many meetings upon impromptu meetings, upon meetings. If you value any ounce of freedom that you may have, stay far away from this place.

The company is very alien to helping employee morale. It feels like they actually go out of their way to make employees miserable. You get there on time and clock in a minute late. They take an hour of your sick time or give you a write up. You need to go to the restroom, then you have to do it on an assigned 15 minute break or get a write up, if you take more than 15 minute break you also get a write up. If you want to request time off, you do it with a week in advance or get a write up. If you wake up sick and can not make it to work, you get a write up. The job is a job that can be done remotely, they even send you to work home if they have connection issues. However if you run out of sick time and have a one time issue were you wont be able to make it to work they dont even consider the possibility of you working from your house. They just give you a write up. 3 write ups and you are fired. People get fired just because they have to use the restroom before their assigned time to use it.

The company is inhumane, they think they have robots working for them.

Nothing is done fairly. Management  and supervisors get away with being rude, obnoxious, and disrespectful to the reps and nothing is done to rectify it. Training is inadequate. Its sink or swim and then drown. Be prepared to teach yourself everything. The trainer is inadequate. The executives are oblivious as to what goes on beneath them. They lied about the length of the training class. You get barked at if you ask questions. PTO is ridiculous. The benefits cover next to nothing and are very expensive. Dont look to HR for fairness. You'll be disappointed.

This company has the worst people in management and it’s disgusting how they treat people on calls and when you are 1:1’s. The culture is horrible please only take this job if you are desperate but start applying once you accept the offer. No work life balance and no respect for your time. The development team in India is rude and hard to work with. It is a circle of individuals who don’t care about the product or the employees. We had a layoff and now Im seeing we kept the wrong people! No one knows what they are doing and it’s dangerous because regulatory items are missed daily. 

The only good thing I’d say about working at HHAX are the coworkers a couple of the supervisors.
The cons are the attendance policy - if you are 6 minutes late to your shift you either get a hour of sick time docked or they take a hour of PTO as well as a verbal warning. If you’re sick good luck if you don’t have sick time. If you get into a car accident they don’t care and will give you a warning (real story) UPPER MANAGEMENT AND HR TREAT THEIR EMPLOYEES LIKE SUBHUMAN! DO NOT WORK HERE



I could not recommend a company that sees little to no value of employees, minimal moral code and is tone deaf to concerns. Sometimes in life, we are hopeful when we come across something new, especially with our careers. That was initially the case with this organization. Since then, I have lost hope in fairness, morales and value.
Join this organization if you don’t value these things. Stay away if you do. 

Top Job Titles	Average Salary
Customer success manager 21 salaries reported	$109,405 per year
Revenue cycle specialist 15 salaries reported	$83,667 per year
Customer support representative 4 salaries reported	$25.50 per hour
Account executive 5 salaries reported	$98,500 per year
Project manager 10 salaries reported	$90,000 per year

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