bartender

host/hostess

busser

restaurant manager

groundskeeper

HORSESHOE BAY RESORT

Not the experience I was promised
I joined this property with high expectations after being recruited from a seasonal role, with the understanding that I’d be moving into a full-time bartending position. Unfortunately, the reality didn’t match the promise—bartending responsibilities were minimal, and most of my time was spent serving. In effect, I was doing two jobs for the pay of one.

Since the transition from Marriott to Crescent, the employee experience and overall work environment have significantly declined. Scheduling was inconsistent, and I often didn’t receive enough hours to cover basic expenses like employee housing or transportation. Favoritism was clear among certain managers, and the work culture felt like a popularity contest—more like a high school or sorority environment than a professional one. This made it difficult for those who weren’t part of the inner circle to feel supported or included.

Training was nearly nonexistent, and when help was needed, management was generally unapproachable and dismissive. Mistakes were often met with frustration instead of guidance. I also witnessed inappropriate and offensive behavior that was never addressed, which created an uncomfortable environment—especially for those who didn’t align with the dominant religious or cultural views present among some staff.

Other downsides included having to pay for meals and uniforms out of pocket, no free staff meal, and a required 20% discount for members that significantly cut into tips. Many of the members were demanding, and staff were expected to cater to them at all times.

While this job may work for some, it was not a good fit for me. I believe there are more professional and supportive workplaces in the hospitality industry.

The culture within the company is awful. Most senior leaders had their own agenda with their own expectations and refused to communicate with each other in order to find a common goal to set for those under them. This caused many issues when trying to reach or even set monthly goals for my department as well as issues when trying to explain to the entry level staff what changes are expected of them.

One on one's were scheduled with my boss and consistently canceled. One of my reasons for resigning was due to my direct report refusing to speak to me for almost an entire month because he was "busy." Many emails, questions, requests for any type of assistance all went unanswered and ignored - from leaders in other department as well as those above me. 

There is zero communication between departments and a severe lack of respect for the human beings working at the resort. The members' complaints are often ignored by senior leadership and the frontline associates have to handle it which puts the associates in an uncomfortable work environment.

When my department began to struggle due to low staffing and an increase in volume, their solution was to give me another direct report rather than the assistance on the floor and with shift supervisors I desperately needed and requested. This change only made things worse with staff moral as well as my own and lowered the communication my team and I were already barely receiving.

You're told there's an open door and to ask for help when you need it. Anyone at the resort that I've seen ask for help, I watched them immediately get pushed out/shunned. Do not expect support from the managers, directors, or anyone above. 

I worked for the golf courses for 7 months and excelled in how to run the pro shop, cart staff, and the range attendant. I could do any job at two of the resort's golf facilities. My supervisors, the Head golf professionals, didn't teach me anything. They delayed me 4 months before I could go to the PGA PGM Level 1 seminar and then doesn't care to  help me with lessons or cart management after I asked him. My co workers, The so-called assistant pros are more pro shop attendants who don't know anything about the game of golf.  I am a PGA member and I have two college degrees. I got paid $12/hr. 

I was at the course working or practicing and teaching golf everyday and I was always the last one to leave the facility. 

I get falsely accused and written up by the head pro of stealing a kids putter from lost and found. Then The director of golf and head golf professionals decided to terminate me because I came in late. 

The hardest part about the job is working for the Head Golf Professionals when they are trying to get you fired.  They keep the bad employees and fired the good ones with potential so they can keep their own jobs.

DO NOT work for HSB golf if you are pursuing the PGA PGM. You never get to teach anyone and no one is nice enough to help you with anything. You will get pushed out by your own head golf professionals.

Also the owners are terrible with money, so the work environment at the resort is hopeless and it never gets better

Day immediately begins with me meeting delivery drivers and assisting with unloading product as well as directing drivers as to where product is to be unloaded/dropped. After that, I dive right into storing product and transferring product to various departments around the resort. The management in my department was outstanding in that they were very accommodating to my required needs and readily accepting of feedback, positive and negative. The employees are very driven and passionate about the work they do and the guests/patrons of their establishment. The hardest part of the job for me was that there was only myself and one other employee receiving deliveries for such a large property. Though, after leaving, I found out that they've hired more people on to ease the heavy workload. The most enjoyable part of the job was getting to see and hear first hand how much the guests and distributors appreciated the effort and dedication of the work we all do.

This company was my home for nearly five years. I enjoyed working for some Managers, but most were typically very new, having been hired to replace the latest crop that were fired at the whim of the CEO, who is the son of the primary owner and dangerously inexperienced at running anything. The ownership of this company needs to allow professionals to run it, instead of letting the family get involved.

All that said, given the right department it is definitely a good place to get some hospitality experience, even if it is run the wrong way. At least you can acquire the knowledge of what not to do by working here and it really is a beautiful resort. I recommend working in Security or Maintenance if you want BOH experience(the Exec in charge of Security is the most knowledgeable man I've ever met), or Transportation/Bell/Valet or Front Desk if you want FOH experience.

The resort is great for high school students who need extra cash, but other than that I would not work here. Managers are very unmotivated and not very good leaders. Management will talk badly about employees to other employees, aka bad company culture. There IS and "i" in TEAM here, no team mentality. It's disappointing to see the resort's potential being thrown away by upper management. The members and guests are very nice for the most part, there are bars all around the resort so I will give the credit to alcohol for that, lol. It has slowed down a lot the last few years, even in the summer. If you enjoy sitting around with not much to do, this might be a great place of employment for you. If you like a fast pace work environment I wouldn't recommend this job, that is one of the main reasons why I left, I hated sitting around all of the time.

Peak season is very difficult, especially if you don't have a capable manager. Bad planning, low inventory, little instructions, and little support can completely ruin your ability to provide good costumer service and handle guests/members.

The resort is very wide and has very many departments, before deciding to work here please look into other people's reviews on the department and make sure they are as recent as possible. 

It is very rewarding to see people happy on their vacation. The stories you can hear from guests and members are amazing. People that are happy and genuinely grateful will make your day. So don't be completely discouraged. 

One last thing, payment for associate workers across the board can be absolutely awful and unreliable. During peak season you can work 30-40 hours and then the week after only get 10-20. Tips will also vary greatly between peak and off season.

It seems like there are a lot of hardworking people here. However, I feel like the culture and some of the employees are living on the edge with some of the comments I hear pretty often from coworkers. There is a high turnover rate here. The resort demands alot from you and the pay is not enough. I think they should give better hourly pay and more incentive to stay. For instance, employees being able to actually use the resort from time to time. They say you can stay with your family but there are no days to actually stay for a weekend or holiday. They can't seem to keep people and they are short on staff. The management could be better too. Not enough work life balance. Expect to work weekends, holidays or long weeks with no break in sight. I think if the employees could take more time off or work from home they would be happier.

i loved working at horseshoe bay resort at the spa there the atmosphere was really stressful but we made sure each other was taken care of some of the management at Bayside spa was not great but my direct supervisor was the best. The hardest part of this job is how many massages they expect out of you, they basically burn you out which wasn't ideal. i did learn how to work in a fast paced environment with people i didn't always see eye to eye with, which was very helpful. a typical day consisted of doing as many massages in a day you could, which usually was about 7 to 8. i really loved working there for sure and anyone who wants to work in a challenging environment with a great team thats like a family try the Bayside Spa at Horseshoe Bay Resort.

This is small town “Resort” that wants to be big time. It’s not. What you don’t see is that it’s old outdated, and falling apart.
Too much upper management torn between the “Country Club” members and the Hotel and Convention or group guests. Very little communication. The left hand never know what the right is doing.
Little job advancement opportunities unless you’re a favorite of upper management, half of whom or clueless.
Zero work life balance, they don’t care about your personal health, your family, or restful days off to be present when you’re on the clock.
They’ll work you to death, and then get rid of you when you can’t perform because you’re burnt out.
Terrible place to work in a tiny town full of retirees. There isn’t much to do for younger families to do.


Top Job Titles	Average Salary
Bartender 24 salaries reported	$25.60 per hour
Host/hostess 13 salaries reported	$15.15 per hour
Busser 10 salaries reported	$14.00 per hour
Restaurant manager 25 salaries reported	$19.56 per hour
Groundskeeper 26 salaries reported	$16.54 per hour

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