sales associate

general manager

membership sales

studio manager

sales manager

HOTWORX

A typical day at work (started at 9a on Fridays or 11am M-Th) included greeting members, while opening up the studio to ensure saunas were hot, computer/point of sale was out, retail net pulled open, & everything was clean & running smoothly. Also, you must prepare for any appointments for potential members coming to try it out or even walk-ins. Closing the studio was 8p (or later) M-Th, Friday 6p, & Sat 4pm. I did everything from cleaning, sales, customer service, IT & app issue resolution, marketing, events, hire/fire staff, networking, vending, retail ordering & merchandising, inventory, equipment repair & maintenance, etc. Unfortunately, this job requires long hours with low pay & no room for advancement. I easily worked over 40 hours weekly (sometimes 50-60), but depending on location owners …you won’t get paid the correct overtime wage or ever receive a raise even with perfect scores from secret shoppers or consistent praise from existing members. Employees have no one they can really complain to if they are being mistreated or they see something happening with owners/management that they know isn’t allowed by corporate. The best part about this job is being a part of the members’ fitness journey & helping them reach their goals. The worst part of the job is you can work your tail off & be a huge asset to the company and still be thrown away like trash because of greedy jealous franchise owners who care nothing about the actual members. Their only goal was to get new members & they would actually get upset if you “wasted too much time” on existing members even though member retention is just as important in this job! As far as culture goes, I tried to create a “team” oriented culture with staff, so we always tried to have each others back and kept members happy while doing so. This also helped to reduce turn over rates which were very high before I took over as GM. There wasn’t anything I wouldn’t do as a manager, so staff never had an issue when asked to do certain tasks. Unfortunately, staff isn’t valued by the owners & were often reminded of who they actually work for (the owners, not the manager). This type of culture resulted in everyone walking on eggshells & feeling uncomfortable around the owners. Avoid working for a location who has married owners (or at least meet both prior to accepting a job offer). Learn who you will actually report to because you may be hired by one person who says they are your boss but once you begin working there….you’ll find out who is really calling the shots regardless if they know anything about running/managing a business or not. Also, get everything in writing as there could be lots of broken promises!!

HUGE turnover rate. Can barely keep any staff members due to low compensation for the area, and it puts a lot of extra work on the managers. The base salary for a GM is 32k which is set by corporate and is an absolute joke, especially when you’re not getting any type of benefits package. At least you still make little enough to qualify for Obamacare. If there’s a slow month, you’re scrapping for change to make ends meet. 

Corporate needs some major work to make the studio employees lives easier. App is constantly having issues and looks like it was designed for an iPhone 3G. Instead of fixing those issues, they roll out features like “DietTrax” which encourages members to be in a 10% calorie deficit, even if they’re already underweight. They also added an intermittent fasting feature to add fuel to the fire. I can’t promote something that could push a member into having an ED.

The sauna benefits are truly amazing and the concept is fantastic. The sauna workouts can sell themselves without any gimmicky products or app features. Meeting people and watching them transform along their health journey is the most rewarding part of this job & is why I have stayed so long. 

Management will vary based on location. You may have franchise owners that micromanage, you may have franchise owners that don’t even care. Some studios get away with more than others because the owners have friends in corporate headquarters. 

CPTs should be able to train members in the FX zone. The amount of people that are just left to their own devices & working out with terrible form is horrible to see. But, the brand is “virtual instruction”, so everyone should follow a video even if there’s fully qualified staff available to assist. 

This is a great part-time job for a student or someone just looking for some extra money. But, in order for this to be a lucrative career, corporate needs to fix a lot of things. Give the same benefits/incentives you give the corporate employees that WFH to the managers busting their tails in the studios for 9-10 hours every day. Cut the gimmicks and focus on what the brand should be about - improving peoples health. 

I worked at this company for nearly two years and took on responsibilities beyond my original role, including training new hires and managing daily operations. Despite consistently performing well in sales and customer service, there was no opportunity for pay increases or benefits.

The work environment was demanding due to a lack of leadership and support. While high expectations were placed on employees, there were limited resources or incentives to foster success. The primary focus was on sales numbers rather than employee well-being, which made the atmosphere stressful.

Daily responsibilities included maintaining the studio, managing social media, making outreach calls, unpacking inventory, organizing community events, and developing business partnerships—all while earning a base pay of $10 per hour.

Employee concerns were not always addressed adequately. After experiencing a medical emergency while working alone, I later noticed a deduction in my paycheck, which was disappointing.

Toward the end of my employment, sales declined due to seasonal factors. Despite my efforts, I was asked to take a week off to “reassess” my performance. Upon my return, I discovered I had been removed from the schedule and was later informed of my termination via text message, which felt unprofessional.

Advice to Management:

Investing in employees through fair compensation, career growth opportunities, and a more supportive work environment would improve retention and morale. Stronger leadership and clearer communication could also help create a more positive workplace culture.

This position may be suitable for those seeking short-term work, but it does not provide long-term growth or stability.

Supportive management great company I would  highly recommend working for this company! 
The only thing I would suggest improving, respectfully is a firmer boundary between upper management and management. Decisions should be number and review based. Also requiring managers to perform electrical and mechanical maintenance with little to no training and the tragic void of maintenance support as it all falls all on a single person who scurries to and from all studios around the state of Tennessee, Georgia and Utah. 
Adjusting requirements as well I recall being an issue. Regarding requiring two employees to be scheduled at all times unless you are present and limiting the hours making it extremely difficult. 
If you are single with no children and can dedicate 6 days per week from 11-8 per day to your studio, you aren’t scared off from the occasional shock from an electrical box, physical labor, balancing collections and sales calls emails and texts while hosting trials selling and attending hours of meetings daily and most importantly you enjoy gossip, this is your dream job! Selling sauna memberships in the heat of summer and being held to the same expectations regarding sales was a bummer. It was challenging and difficult but overall even with all of those things very rewarding and fun! 

I feel bad for the franchise owners. Most of the owners have little fitness industry experience so they may not realize that the things listed below are not normal responsibilities for a studio GM.

The expectations for a GM are insane. 
For little pay and no benefits a manager is expected to do:

Daily Cleaning:
Mop floors, scrub toilets, scrub showers and vacuum saunas. Clean sweat off sauna floors and equipment. Do sweaty laundry etc

Electrical work and sanding:
-Fix/repair/replace electrical such as lighting in saunas
-Fix/repair/replace heaters in saunas
-Fix /replace sauna face panels

-Sand down saunas with high powered commercial grade sanders
-Lift/move equipment such as cycle bikes out of saunas to clean sweat and sand saunas

ALL while managing:
Generating new membership sales, tours, retention, collections, customer concerns, community events, staffing, training, retail, inventory, scheduling, managing and creating social media content etc...

Additional Cons: Working holidays, late evenings and weekends, covering shifts when someone calls off. Having to use MULTIPLE software programs to achieve one thing. Typically a small studio uses one or two systems. One for CRM and and or one for scheduling/booking. 

Having a GM do the electrical work, using commercial grade sanders and the amount of cleaning is not normal.  I think it will be hard for the franchise owners and they will struggle with a high turnover rate.





High turnover, low pay, chaotic environment and typical corporate mentality they expect you to do everything including climbing on top of saunas to do maintenance as you watch a video on how to fix things. They expect you to grow the business yet you are constantly interviewing, hiring and training the front desk staff so you are unable to focus on your manager duties or doing outside marketing to actually grow the business. The front desk is supposed to focus on scheduling trial sessions so you can have the customer join as a member. The staff doesn't last long so there's no way to hit the goals for appts, members and even how many people you're supposed to contact. I went to one of the owners with concerns about the other manager and he said I was creating problems in my head that weren't really there and causing drama so I  needed to focus on the things that make the business money. The other owner had the same issues as me with the manager and yet the one owner treated both of us like we were crazy making things up. It's a terrible business model to know there's high turnover and not do anything to help or fix the situation. Avg employee stays 2 wks to 3 months.  They hire young people and pay very low. The owners and regional managers are greedy, gossips and unprofessional.  If you have issues or concerns they don't want to hear it. 

**Title:** *Disheartening Experience Despite Loving the HOTWORX Concept*

**Review Summary:**

As a recent single mom re-entering the workforce and having just purchased a condo, I was excited to work at HOTWORX because I truly love the concept of their workouts. Unfortunately, my experience at the location I worked at was far from positive. After just two hours of training, I was left to manage the studio on my own, performing duties typically expected of a General Manager without the necessary support or guidance. The feedback I received was delivered through an overwhelming number of phone calls and text messages, often during and after my shifts. Despite stepping up to handle these challenges, I was abruptly fired without warning or a clear explanation, which was incredibly disheartening given my personal circumstances. While I still believe in the HOTWORX concept, my experience at this location was deeply disappointing and not reflective of the supportive work environment I had hoped for.

Hotworx studios have the potential to be great, with involved owners and good management. However, this is not the case. Employees are underpaid, nit-picked, and overworked. There is little to no opportunity for promotions or raises, no matter how well you perform in your position. The owners are barely involved in the studios, and do not show any care toward the upkeep of them. The studio I worked out was run-down and out-of-date. Members complained almost every day about something new that needed to be fixed, and telling them that it would be fixed soon would be lying. The owners are rarely involved in the management of the company, and most often expect unrealistic goals to be met because they have no experience being in the studios. In order to make commission on your paycheck, you are required to hit massive goals that you will never be able to, which is on purpose. The pay is little compared to the work that you will be doing. There is little appreciation for the managers, the TSA's, or any other employees for the hours and work they put into their jobs. 

Hotworx is the worst company I have worked for. They are completely unprofessional and the upper management is very bias and picks favorites. If you are not selling as much as they want you to they will start looking to replace you. They write you up any time they can so they can fire you when needed without consequence. Their slogan is literally “hire slow fire fast” they don’t care about their employees, just money. I don’t know about the other locations but Draper, Lindon and daybreak are poorly managed and the upper management team is horrible. If you work here they expect it to me your entire life. You must drop everything for this job, and you are DEFINITELY not compensated to do so. It is hard to get time off and they will deny you if you are not on their good side.  I got written up for asking for time off…. They are snakes. Be careful and do not work for them. 

Working at Hot Worx has been an invigorating and fulfilling experience. The vibrant atmosphere of the studio creates a sense of motivation and enthusiasm among both the team and clients. As an employee, being part of a community dedicated to health and wellness has been incredibly rewarding. The innovative concept of combining infrared heat with exercise not only challenges clients to reach their fitness goals but also promotes a deeper sense of well-being. Witnessing the positive impact on individual's lives and their transformation journey has been deeply gratifying. Moreover, the supportive and encouraging work environment at Hot Worx fosters personal and professional growth, providing opportunities to learn and develop new skills. Working at Hot Worx is more than just a job; it's being part of a family that shares a passion for health, fitness, and making a difference in people's lives.

Top Job Titles	Average Salary
Sales associate 267 salaries reported	$14.60 per hour
General manager 76 salaries reported	$48,867 per year
Membership sales 92 salaries reported	$16.09 per hour
Studio manager 27 salaries reported	$47,864 per year
Sales manager 30 salaries reported	$52,658 per year

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