hair stylist

client services coordinator

assistant manager

center manager

sales consultant

HairClub

What is the best part of working at the company?
The best part about working at this company is you will learn and gain new skills no matter what position you are in. 

What is the most stressful part about working at the company?
Majority of the time there is pretty stressful, if the center is understaffed which it typically is, it makes everyone else's day a lot harder. Having to fit in as many clients in with only so many stylists is rough for everyone, and the clients are never happy. We would have to always tell people let us work on it and we'd get back to them with an appointment typically because we'd be understaffed on stylist and wouldn't just have room or random openings. 

What is the work environment and culture like at the company?
The work environment in my center (Troy Mi) really all depended on who our manager was at the time. During my eight years at HC I worked for five different managers. If the manger was friendly and approachable, things were typically easy going. A few mangers weren't and it was very uncomfortable  and very unpleasant. The corporate team made the culture very "not our problem" and either you are with (corporate) or against. If you weren't "raw raw go team" on all the Teams groups they made you be apart of. It looked very poorly on the center. I interviewed to be our centers assistant manager with our area director and she basically told me in my interview that since I don't participate enough in the Teams chats, that she feels I wouldn't be a good fit, all this after listed all the reasons why I would be a good fit, I know the job, I basically do the job.. I know all the clients and what kind of needs they will need. The Troy center is considered a large center by corporate, we have over 500 clients (over 700 before the pandemic) and we should have at least 10 stylist working, we usually only had about 7 or 8, and explained that unfortunately sometimes we are just simply too busy to engage with other centers, as much as I would love to talk about my weekend and let everyone know how much we collected in AR. We are busy answering back to back calls and helping out clients...  Instead she hired a women who lasted less then three weeks and on her last day told my manger that she wasn't coming back.

What is a typical day like for you at the company?
A typical day at the company started with coming into the center, getting logged on opening the register, listening to voicemails. If a stylist called in calling their clients for the day and getting them rescheduled. If we had a morning meeting the day was spent assisting clients when they came in for their appointments or after. Answering phones which typically on a Tuesday and Wednesday were very high volume. We usually averaged about 40-50 clients a day. I also would assist with consultations getting them started either for our in center consultant or getting them set up with a consultant virtually. A few times a week I'd have to make a bank run for deposits, or even last minute store trips if we ran out of Coffee cups or needed a birthday cake.

Be on time, run ahead of schedule, be efficient, have strong sales experience, be a team player & empathetic and you will be successful, as long as you have great cosmetology skills! Attention to detail is everything! 
Their training program is excellent, they spare no expense. My biggest takeaway from Hairclub; it built my attention to detail skills substantially. 
The hardest part was dealing with a tight schedule, even when voicing the need for additional time with a client due to their needs, most of the time we were forced to complete an appointment in less time than needed, resulting in your next client having to wait, pushing your whole schedule for the day. 
Management at the location I worked at was terrible, supply chain issues with hair coming in on time, products needed being out of stock, etc, leaving the stylist to fend for themselves a lot of the time. This was the salon manager's job, who also took clients, so prioritizing that responsibility, was least of her worries. 
The center manager was always out on FMLA, due to mental health. Our sales manager was good at her job, but never veered from her lane, even when the salon was suffering, her focus was sales and sales only. Many of stylist on staff were in a state of overwhelm at all times. We were forced to sell, upgrade, promote the business, etc., in order to hit goals and make commissions, even if you were the highest requested stylist, which I was, retention and demand meant nothing to corporate, it was merely a personal goal with the reward being a bigger workload. 
There was no reprimand for lesser stylist who had redo after redo, they continued to mess up one client after another, leaving the more senior/in-demand stylists to clean up their mess. 
By far, the most stressful and emotionally draining job I have ever worked, BUT growth wise; I flourished, built my skills and learned so much. I am thankful for my experience and opportunities I had with hairclub. Maybe if I had worked for a different center, with great management that listened, a salon manager that cared, and no supply issues, I would of stayed. 
The health benefits were excellent, providing free mental health care, low deductibles and 401k matching as well. Training program was excellent too. 
I understand why they offered free mental health care though, you need it to work in this type of environment, with clients who will drain every ounce of you, emotionally and mentally. 

Started off great, but after not even a full year it became so toxic, and nothing like I imagined in a typically workplace. Yes there were good times and everyday wasn’t horrible, but the pay you receive for what you have to deal with isn’t worth it. Most of the management are unprofessional and not up to par for what is needed from a manager. Work culture is also very childish and just odd, constantly making things uncomfortable. For your sanity I’d look elsewhere.

What is the best part of working at the company?
Changing people's lives by replacing their hair 

What is the most stressful part about working at the company?
No pay raises for over 2 years . The management is not concern with the stylist . All they are worried about is money .

What is the work environment and culture like at the company?
Toxic ,unorganized , raceist . Low wages 

What is a typical day like for you at the company?
Over worked . Short staffed . You will be made to work on more the one person at a time .running back from room to room.

When I first started it was great - but once you are there awhile it eats at you. 

The work environment was toxic. Some of the co workers was petty and sneaky, never getting in trouble for the rules they broke or the way they treated people. 

The same co workers were not team players. But would accept my help hitting goals. 

And most of all, the way they get clients can come off shady. I don’t agree on it. 

Leave u alone working by yourself  while the manager and csm lock themselves up in the office for long hours and give u a break when its almost time to close . Stylist pick which clients they want to help based off how much they tip. They are always making you take people off thier schedule and putting them on someone else . Felt more like a brothel.

You do have to work hard, but you don’t have many clients compared to a traditional salon. The only drawback is you don’t have enough room to have your own. You have to share with another cosmetologist if you are a newcomer.

The Hairclub can be a very good place to work, if the management team is more trained and professional. The pay is very low.
Management team are very unprofessional and inexperienced 

Was only for the summer, not too demanding. I did mainly busy work but I didn't feel like I was doing nothing. Team was very nice and supportive. I enjoyed working there. 

While the culture can be fun, it can also be toxic. There was a lot of bullying experienced and if reported, there was retaliation-type attitude. Company events were very fun though

Top Job Titles	Average Salary
Hair stylist 377 salaries reported	$19.03 per hour
Client services coordinator 142 salaries reported	$20.00 per hour
Assistant manager 27 salaries reported	$58,852 per year
Center manager 44 salaries reported	$67,591 per year
Sales consultant 16 salaries reported	$175,000 per year

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