outside sales representative

machine operator

polisher

maintenance technician

cnc machinist

Hardware Resources

I've had the privilege of being part of the Hardware Resources family for nearly two decades. I can confidently say that this company embodies the essence of longevity, growth, and inclusivity. My journey here has been nothing short of remarkable, and I've witnessed countless others who have forged their own paths of success, some spanning several decades.

One of the most striking aspects of Hardware Resources is the number of employees with long tenure. It's not uncommon to find individuals who have dedicated their professional lives to this company, and their loyalty speaks volumes about the workplace culture and opportunities available. This longevity is a testament to the rewarding experiences and growth opportunities that Hardware Resources consistently provides.

Speaking from personal experience, I've had ample opportunities for advancement throughout my tenure, starting from an entry-level position. The leadership at Hardware Resources genuinely cares about their employees and actively fosters an environment where growth and development are not just encouraged but prioritized. What sets this company apart is its open-minded approach to employees trying new positions. Whether transitioning to a different department or exploring a new role altogether, the leadership team is incredibly supportive and encourages continuous learning and skill development.

In addition to providing opportunities for advancement, Hardware Resources is an inclusive place to work. Diversity is celebrated, and employees are valued for their unique perspectives and contributions. The company's commitment to inclusivity extends beyond mere rhetoric; it's ingrained in every aspect of the workplace culture, fostering a sense of belonging for all employees.

Overall, Hardware Resources is more than just a workplace—it's a community built on a foundation of growth, inclusivity, and support. Countless opportunities have marked my journey here for personal and professional development, and I'm grateful to be part of such a remarkable company. If you're seeking a fulfilling career where your contributions are valued, and growth is limitless, I wholeheartedly recommend Hardware Resources.

I put a lot of pride in the way I ran my warehouse and the way I had product shipped out. I kept my warehouse organized and running in FIFO standards. But because my assistant manager, or my manager, didn't put pride in their work when my assistant manager started to lie to my boss she bought what he said. He lied to steal my job and no matter what I said my boss wouldn't listen. 
I found the ethics of this company to be well below standards of anywhere I had previously worked. This was a company based out of the south, but there was no southern pride put into anything that was done in the rest of this company. The assistant manager that was there, who now is the manager, was a poor employee who treated the employees like dirt after he got me fired. My son was an employee after he got my job, and him and his buddy, who conveniently got promoted too, treated my son like dirt. They tried to get him to quit by telling other employees to not talk to him or to go to him for any type of help. They started to take away all his duties and made him hate being there. When I was there I treated the employees like they were part of the company, he treated the employees like they didn't matter.
Of all the places I have worked, I find the 2 people here at the Gilkberts warehouse who are in charge now to be the most unethical people I have ever worked with. I found the guy who is the assistant manager now to be one of the most incompetent people I've worked with. And with the lack of pride that is put into the work based off the poor manager in Bossier City, I am surprised this company makes any money at all.

I loved my job at Hardware Resources.  A typical day at work was very stressful.  But there were a few ladies that would help.  

The problem with Hardware Resources is the training.  It lasted 3 months.  Within those 3 months, we had several, I would say 8 different ladies that would come in and train us on a daily basis.  Of course nobody trains OR works the same.  So we were being trained different by each of the ladies.  This left me confused and not knowing which program (there was 2 programs that we worked on) to work on.  Some ladies trained us on one program and some ladies trained us on a different program.  When I finally got to my own desk, they would have someone sit with the new employees, which they would switch up every day.  I would never get the same lady sitting with me.  I was told by by Team Lead to work credits, returns, and take orders on one program.  The ladies that would sit with me would train me on a different program.  I asked the trainer about this and she said this is how she works and to just follow her lead.  After she was gone, my Team Lead would correct me and inform me to work on the program she preferred.  This left me confused and made it very hard to learn.  I honestly tried my hardest to do my best.  But I couldn't keep up with the switching of the programs.  The main boss was only there for less than a year, so I believe that played a huge part in the way we were trained.

The most enjoyable part of this job was the people I met.  I met some wonderful ladies that will always be friends with me.  I try my best at everything I do.  But Hardware Resources was different.  I thought I landed the job of my dreams and planned on staying until retirement.  I loved what I did.  I loved talking to different people around the world.  This company needs better management  for the call center.  She wants us to learn but doesn't give us the correct tools to do the best job we can do.

Hardware Resources is an industry-leading provider of cabinet hardware, cabinet accessories and kitchen cabinets.  Across our six brands, we design, engineer, manufacture, and sell our decorative and functional hardware, cabinets, cabinet organizers, vanities, wood products, and LED lighting for the kitchen and bath.  We sell our own, and only our own products to thousands of kitchen and bath dealers across the country, stocking and/or manufacturing products in 12 facilities across the country.  We enjoy an outstanding reputation for quality and service. The company is successful and has a long history of winning in the marketplace.  Our employees find us to be just the right size – about 600 people in total.  

Hardware Resources has its primary facility in Bossier City, Louisiana, and a substantial office in Irving, Texas. 

Our team members are valued and are encouraged to reach their full potential. We foster entrepreneurial spirit and imaginative teamwork with the freedom to act. Our company offers competitive wages, career growth opportunities, and a generous benefits package that includes PTO (sick time, paid vacation), holidays, 401(k), Personal Assistance Program, medical, dental, vision, and life insurance. We are an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. 


I've given this place a decade and a half of my life.  We had an upper management meltdown that resulted in a lot of new blood.  They bargain bin shopped to replace them and we lost some great leaders, replaced by people who learned business management from Amazon's self help books.  No, that isn't a joke.  They have created an unsustainable bubble, that when it bursts, will put a lot of dedicated people out of a job.
They believe that our custom furniture production plant is a cookie cutter style warehousing job and thus pay in the lowest 10% for our business  type in our area even though we are the largest company of our kind on Earth.  We have a 1 star BBB rating and have lost our accreditation.  It seems almost intentional how they pick the worst people in the world to put in leadership roles, the less qualified the better, I guess.  Our supervisors are utterly insane egomaniacs who do not/cannot communicate with one another, causing catastrophic failures in production.  They encourage double standards between the shifts, God help you if you're on the night shift.  I don't know if they are evil or stupid or both, but what they aren't, is interested in fostering success.  They have recently started a zero tolerance attendence policy and have stripped their workers of their PTO time, which is our sick days, and won't allow the night shift more than three days off for vacation at a time.

Management is not interested in keeping their folks happy.  Told many times the VP of Sales thinks he can replace us with folks standing on the street corner, even though selling over 25,000 products does take well over a year to feel as though you might have a handle on things.  Toxic work environment, with people who strive to push everyone around them down, just so they can feel good about themselves, management and other sales “professionals”.  Keeping people on staff who are unprofessional and don’t know the meaning of courtesy.  No training, just job shadowing, most of which is done by people who have no business thinking they can train.  I’ve never worked for a company that worked so hard at making it difficult to make money.  Year to year, your sales may manage to go up while your pay goes down.  I’ve also never worked for a company that hides as much information as they do.  Hides how commissions are calculated, hides the breakdowns of your sales... it’s all expected that you should trust them, even though they have mis-calculated commissions often.  The only bright spot, is that many of the unappreciated people working there, are amazing folks.

I’ve worked at a couple of call centers after ending my lifelong career in a different field and landed here. This one beats the rest. No abusive management. No constant terminations. No intense sales pressure (that can really send one downhill mentally). No loud music/vaping in the office. Everyone respects one another. A very extensive but well informed training program. Management who wants you to succeed. We are all treated like adults here. Hybrids schedule. And senior coworkers who have done this a long time. I prayed right before I interviewed right outside the building in the parking lot. And I am blessed and thankful. There will always be those bad days here and there like any other job. But I’d rather have it here than in any other call center that treats you the way the others have treated people.  

Hardware Resource is a great company for the most part. Hardware Resource has full benefits. I really like the life insurance they give $50,000 dollars at their expense. The company also has paid vacation that's what I really like. It's hot in the summer and cold in the winter. There is always opportunities to learn new skills. I can't think of anything that's hard about the job. I just do the work and don't complain. I learned multiple skills while employed at the company such as: wide belt sander, upcut saw, table saw, skill saw, beam saw, door assembly, drawer box assembly, notch machine, packing out, building panels, voorwood machine, which mould panels, hand sanding, people skill, and how to satisfy the costumer.

I have been given the opportunities to travel globally in several of my roles with Hardware Resources working with our supplier base.  If you work efficiently, deliver quality work, and are a forward thinking individual, this is a great company to be a part of; no matter what position or role you may be in.  

The day starts with a quick snapshot of our operation, order volume, system status, and expectations for the day.  In my role you have to be able to adjust priorities on the fly and work with the various department heads to make sure the distribution centers are supported and are firing on all cylinders.  

What is the best part of working at the company?
First three years. Was a great environment. 

What is the most stressful part about working at the company?
Company culture and environment changed. Leadership focus changed.

What is the work environment and culture like at the company?
Not great at this time. Change created hostility and siloed working conditions.

What is a typical day like for you at the company?
Was a great environment to work freely and stay focused on objectives. Culture change created hidden objectives and focus was distorted.

Top Job Titles	Average Salary
Outside sales representative 4 salaries reported	$100,000 per year
Machine operator 3 salaries reported	$16.50 per hour
Polisher 7 salaries reported	$18.14 per hour
Maintenance technician 4 salaries reported	$21.25 per hour
Cnc machinist 4 salaries reported	$24.75 per hour

Working at Hardware Resources: Company Overview and Reviews

Hardware Resources

Hardware Resources Ratings

Popular jobs at Hardware Resources

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected