collection representative

call center representative

administrator

customer support representative

customer service representative

Harris & Harris

I'm currently a utilities rep  for DTE and it's the worst job ever.The manager sucks and plays favorites the sups all worry about how their hair make up and eyelashes look .Very Lazy supervisors floor support supervisors and manager obviously dont communicate everybody has a different answer to the same questions  supervisors and manager all liars and if your not kissing their behinds they harass you very petty  and speaks to you with no respect very condesending and if you say anything they send secret emails to the director in Detroit without your knowledge until they write you up . there is one floor support whom I wont name that should be running the dept she's the only one that does her job and she gets bullied because shes not apart of the supervisor and manager click. They are all so busy being petty as all out they cannot or simple wont do their jobs. The system is trash and been that way since I've started with promises it will get better very poorly rsn department and in my opinion the entire supervisor team and manager should be fired and replaced as well as a few floor support. The 1st mentioned needs the managers job. She always has a smile and kind words very funny upbeat and actually knows what shes doing and doesn't mind helping vs the others who walks up already frowned up with an attitude. Because they have to do their jobs. I say run for the border unless you just have no options

This company is managed like a used car lot...
 
All kinds of promises and no follow through...

You are lied to constantly...

If you work here, and Management says they are going to give you a new task, but that it is not going to be a certain way...

TRUST AND BELIVE IT IS GOING TO BE THAT CERTAIN WAY.

Example...

LIE "You are going to be going with the CRM to client meetings and eventually become a backup for the CRM" "This is not going to be a situation where you do everything the CRM just doesn't want to do"

TRUTH "You are the CRM's flunkie and WILL do what they don't (because they are too lazy) and if you don't like it.. there is the door"

Upper Management and Operations Directors are CHILDREN and are NOT held accountable for their mistakes .

Upper Management and Operations Directors WILL point the finger at everyone else for not meeting their goals. 

Owners believe WHATEVER spews from their lying hypocritical mouths. 

If you are here long enough, and make too much $$ you are let go so they can hire someone with no experience for much less money. 

They use people up and then discard them like trash whenever they want.

A typical day at work consisted of working at least 65 accounts. You were required to put numbers on the board each day that represented  urgency payments. There was a multitude of games put in place to motivate collectors to collect high numbers. I didn't learn a whole lot due to my many years of experience in this industry. Management showed favoritism however this has no effect on me as I will do the job i'm being paid for.  Co-workers were friendly and inquisitive and worked together to maintain a successful group as a whole. The hardest part of this job was dealing  with clients that were not responsive enough to get things done in a timely fashion. Also management would sometimes try to satisfy clients without being able get what was needed from the client to assure success on that clients recoveries. The most enjoyable part of this work was getting claims resolved and satisfying bot the client and their patients.

I was hired in one day...had the interview at 1:00pm, was hired by 4:30pm the same day. They clearly are desperate for people, yet they don’t give all information up front during or even before the interview. I was sent paperwork to start a few days before my first day and they failed to let me know prior to me signing on that I could not use my home WiFi to work from home because their equipment isn’t compatible with WiFi.  There was never any discussion prior to or during the interview about not being able to use WiFi. I had to turn down the job because they tried to pressure me into staying by giving “solutions” that would not work when several times I explained to the trainer that I was assigned to that I could not alter my internet service to fit their position. Keep in mind that if you have WiFi, this company will not allow you to use it to work remotely because it doesn’t work with their equipment. That’s something that should be said prior to hiring. Very unprofessional!

Harris and Harris is honestly not a bad place to work, I worked at the Detroit location. If you like drama, being a supervisors pet , etc then this is the place for you. Pay is pretty cool but all money isn’t good money. I wouldn’t put money above my sanity, life balance and especially if you have a FAMILY! Try it out but keep your options open. Stay to yourself, do your job, get ya money and leave. You’ll meet “SOME” decent people but I say still be careful of whom you surround yourself. EVERYBODY talk, including management. Pray before you enter and breathe while leaving. You have to ask to go to the bathroom, you have real life petty supervisors who’s always on your back (for no reason) real hating a&@ cubicle coworkers. Yes, everyone has a job to do, but somethings are just strictly dumb.

My position is fully remote, which has been great for work/life balance and such. I like my manager and coworkers (though turnover is high). I like that we are given space and trust to get our work done. The workload is fair. The pay is LOW for a job that wants people to have a college degree. No upwards movement or raises worth sticking around for. I guess my job feels stable as they definitely made it known that I am valued, and they want me to stick around, but given a significant raise to keep me or anyone else would be impossible in the current structure of the company. Not a bad start for a recent grad who still lives at home or something, but that is not the reality for most of us. I would not be able have a place of my own on this income alone. 

Work-life balance
Work-life balance at Harris & Harris is stressful due to poor management.

Pay & benefits
My pay and benefits at Harris & Harris are minimum. No room for raises and cash bonuses are deducted from your check involuntarily.

Job security and advancement
In terms of job security at Harris & Harris, I think is non existing. It’s a very competitive environment.

Management
In general, managers at Harris & Harris should be trained in empathy, how to treat employees, and company policies. They were VERY cliquish.

Culture
Collaboration with my colleagues at Harris & Harris is not encouraged.

Overall
My experience working at Harris & Harris was NOT good. Management need more training. No room to advance in either departments. No yearly raises and all bonuses are taxed whether you do/don’t agree to accept the bonus.

A typical day at work consist of collecting medical debt for varies hospitals. I am on the phones all day making a 100 to 150 calls a day. As a collector  for 9 years I have learned the importance of getting out of debt, keeping track of my credit report, and the art of negotiating. The management team could be a little more professional as it relates to communicating with employees and handling certain situations that collectors experience during a typical eight hour work day. The most challenging part of this job is being on the phones, talking to rude customers, and the many changes that the management team makes that does not benefit the collectors.

A great place to work at. People are great and really do care for one another. A typical day at work was to be in your seat at 8am. log into the automated dialer at 8:15 and collect from past due accounts as fast and often as possible until your breaks, mine were from 10:45 to 11:00 and 3:15 to 3:30. My lunch which was 1-2 then I would work until 5 every day. if the system were down or running slowly so we weren't receiving calls. Chatting was allowed, you just had to be mindful of other that were on the phone. Hardest part of the job was meeting goal . Other than that the job was not difficult.

A typical day will be being in a call center for 8 hours taking inbound and outbound calls. By the end of the day you have taken or made 200 calls. All the way your supervisors are right there to support you. You learn to work as a team with your co workers. You just have to maintain your composure and make every call a quality call.The work is gratifying when you meet your goal at the end of the month and make a decent commission check.

Top Job Titles	Average Salary
Collection representative 6 salaries reported	$17.00 per hour
Call center representative 5 salaries reported	$15.50 per hour
Administrator 5 salaries reported	$20.00 per hour
Customer support representative 1 salary reported	$15.50 per hour
Customer service representative 3 salaries reported	$20.55 per hour

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