support analyst

systems analyst

software engineer

enrollment manager

support specialist

Harris Computer

Harris Computer is made up of dozens of individual business units across several industry verticals. Many open positions are posted internally and movement between business units to advance your career is not only encouraged but is enshrined in at least two of the 12 core values. Benefits are managed through Harris’ parent company, Constellation Software, and the added volume of all CSI employees allows the company to offer what I would consider to be better than average benefits with several options for health/dental/vision, company paid life and ad&d insurance, stock options, and even pet and legal insurance coverage. Paid time off is generous and the company even offers bereavement leave outside of sick and vacation time. They also offer wellness and mental health programs. Bonuses are based on the financial performance of your business unit and can fluctuate considerably from year to year; a bonus factor is assigned to you as part of your employment offer and may be used as part of salary negotiations with some business units offering lower salary with significantly higher bonus potential. Corporate management is pretty good, though there was a recent restructuring that could change that assessment. The company is focused on growth and achieves that quite successfully year after year.

The actual job experience will depend greatly on your business unit and even the department within the BU. There is a major focus on financial metrics to bolster the growth mentality and some managers and executives have a hard time accepting reality when a situation arises that will likely impede financial targets, e.g. a new project was sold at a lower rate than it will cost to implement. This is not uncommon although not the norm and usually stems from bringing in a new client that is too large and has many more demands than one that is willing to accept off the shelf software. Most managers respect their employees and ensure a respectful work/life balance. I for one do everything I can to set the expectation that my team doesn’t work nights and weekends without their prior agreement to do so and only with some sort of extra compensation offered. Like many places, advancement can be more about luck, timing, and knowing the right people than it is about merit or skill.
I imagine most people are curious about pay scales. I have seen wildly different policies applied here and would say salaries are generally at or just below average with annual raises less than inflation. Although a pay range exists for any given position, an overwhelmingly awesome candidate can get a decent offer, but certainly expect that if you are of average skill and experience you will likely get a lower than expected offer. The majority of employees work from home, and clients tend to be regional, so it is not always possible to pay someone more because they live in a high cost area like California or NYC unless the BU has a lot of clients in those areas that are also paying the company at a higher rate than one in Mississippi or Nebraska.

The work was enjoyable, however don't join the company as an RN or LPN care manager unless you are very stable financially. You will need a well paid spouse or partner or several months of savings. You are brought on as a 1099 contractor, and will not make much until you build up your caseload. If you are the primary bread winner, it will be very difficult to survive. If you can meet certain metrics for 3 months, you can become full time and have access to benefits. I was doing gig work to supplement my income so I was not able to meet those metrics. I also did another full time job for a while and a prn job for a while. The supervisor's wanted us to let them know when we were taking a day off, however we were contractors that were only paid by encounter and not time worked. Overall, this was not a good job for someone who needs financial stability and benefits from the beginning. Definitely apply if this is a second income and you can afford to make very little for a few months. You will need to be able to focus solely on this job for a few months if you want to meet the metrics to become a full time employee. The hours are flexible, so this would be a good job for someone who wants to make a little extra cash. It's not a bad job, but make sure that you are financially stable enough to commit to this job for a few months without pay. Also, they kept changing our pay date for a while, and now you don't get paid until almost a month after finishing the pay period.

I went to interview for a job at HCS and the interview was pretty laid back and I was thankful that they didn't ask the asinine interview questions. I was told that the hours would rotate or float so if you worked late(midnight, 1am, 2am etc) you would come in late the next day and the same for people who left early(around 5pm) they would come in for the morning shift the next day. This changed every week or every other week. How is that logical? How can you ask people to plan their lives around these floating shifts? And when these shifts changed you could work until 1am one night and asked to come in at 6am the next morning. Why do this to  your employees? 
Well, the interview went well I thought and the "manager" told me he would call me or email and let me know either way if they were going to continue on with the second part of the interview process or if they decided to hire someone else. I never heard back from anyone from this company and it has been several months. I should had known from how the interview went that this was a poor company with poor management and it was quite evident with the poor shifts, poor managers, poor management, and ultimately this being a poor company. 
Save yourself the stress and the ridiculousness of this companies policies and how they treat potential hires and their current employees.

Lack of insight into customer needs and value of staff.   Software cycles have been shortened and there is no QA being done before delivery to the client.  600 employees down to less than 80.  Poor product, poor service delivery and high cost maintenance rates. Customers are jumping ship!

Harris (Constellation Software)  is a company that acquires software companies.  Its research and development for the healthcare vertical has tanked.  Not a good sign. Watch their acquisition patterns.  Almost every quarter there is a new acquisition.   The profits from acquired companies  is how they satisfy their stockholders. They have to acquire companies on a steady basis to maintain their margins. Strip out profits of contracts held by acquired companies then strip out of staff over the quarter to maintain their margins.  When the margins are depleted they acquire the next company.  

Its not about the software or healthcare business anymore.  Senior Leadership has tunnel vision and does not understand or appreciate the value of their relationships with customers or their teams.  Very poor work environment.  Short sighted!

Culture: The culture is good, they don't micro manage and they are understanding of the balance between personal life and work.

Training: Colleagues will share internal procedures with you so you can read them and practice them in the software by yourself. You can also look in a SharePoint for more available procedures. You can also be paired with a more experienced colleagues to do some shadow call but there's no structured training program per say. You learn the different modules here and there. I would have preferred a more structured approach, learning one module at a time, having the time to master it, and then moving on to the next. It's kinda "all over the place". If you want to learn fast, you kinda have to take an easy ticket and call a client and try to figure it out on the spot while on the call, which can be stressful for some people.

For a customer service/support job, it's nice to work only from Monday to Friday, have the evenings and weekends off. No overtime. You can learn on your own pace which is good. They don't pressure you to perform and make a lot of calls in a day.

•	Migrating third party server account such as Gmail, Microsoft Exchange 2003/2007/2010 into Office 365. 
•	Troubleshoot and help user to how to questions. 
•	Assisted users Installed, configured, maintained, and supported software installations.
•	Delivered printing solutions and peripherals, e.g., scanners/ copiers, digital senders, and fax machines.
•	Telephone Support for local and remote users Network Connectivity issues.
•	Performed Help Desk / PC Level I and Level II support for end-users and clients.
•	Used Remedy as ticketing system for logging and tracking all help desk calls. 
•	Performed both hardware and software installations for Dell and Apple  products while doing major PC rollout.
•	Performed both PC and Apple Mac imaging. Windows 7 upgrade to Windows 10. 
•	Performed Apple devices IPhone, iPad and MacBook software install and reset and restore. 
•	Installed and configured various Dell printers with TCP/IP addressing.
•	Upgraded various Dell laptops and desktops to the latest patches and Antivirus software.

What is the best part of working at the company?
The initial couple years were ok, until team changes sideswiped me, landing me with a new team who liked to micro manage and didn't understand software or the processes we had used for years. Leaving the toxic boss and environment were needed. 

What is the most stressful part about working at the company?
Management that didn't do the work, pay was not enough and the elts has favorites. Toxic behaviors among management and micromanagement of cases along with back to back meetings without breaks wore us down. 

What is the work environment and culture like at the company?
Meetings and meetings all day. Spme managers like to talk more than actually work. Bosses have favorites. It feels like someone is going to get you when you lease expect it. Lay offs occur often. 

What is a typical day like for you at the company?
Meetings for 3 solid hours. Break, meetings some more. Then questions on why actual work isn't done.

Working for Harris Computer in our Talent Acquisition department for almost a year now, I have been pleased to say that the corporate environment does not feel evident with Harris. You are treated like a person, not a number, along with each business unit, manager, colleague, and team member adhering to the 10 core values that Harris has. They aren't just listed for looks - Harris adheres to these each and every day, and I am proud to call Harris my home until retirement. My husband also has a home at Harris until retirement. If you work hard, continue to be a great asset and share your ideas, they accept you, your creativity, and your drive to making them succeed, and in turn, want you to succeed WITH them. I not only recommend this company, but I recommend retiring with this company. There are a ton of employees who have a long tenure, and that means something.

A great place to work with a very nice working culture and a very nice customer base to interact with.  The software products and services are established brands and have been a part of many municipalities located throughout the united states.  The software products are related to municipal water, electric, budgeting, payroll and other tracking and billing software.  One of the best know utility billing names in the business. 

The people I work with are very nice and family orientated with a strong sense of drive to meet goals, deadlines and provide excellent customer service. 

Our culture is goal orientated with teamwork and family life balance.  We offer excellent health and benefits and I consider this of great value besides compensation.  The culture does make the job more enjoyable especially if working with numbers and other task orientated items.

Worked in the IT & Support side of Harris.  Greatest job I have ever had, hands down.  Was told that they had plans for me, that a great future in the management side was in my very near future.  I put in the time and paid my dues and then, out of the blue, they let me AND ONLY ME go due to "budget cuts".  Now I have been unemployed for over six months and even though I did nothing wrong with the company and I know that there are openings around the United States & Canada with this company, they won't even give me a chance to come back.  You can be a very great asset to them until you are no longer needed, then they treat you like they don't even know you exist.  If you get in, great for you, but be prepared with a backup plan for when the inevitable happens in our economy today.

Top Job Titles	Average Salary
Support analyst 4 salaries reported	$57,125 per year
Systems analyst 1 salary reported	$57,500 per year
Software engineer 1 salary reported	$75,000 per year
Enrollment manager 5 salaries reported	$20.00 per hour
Support specialist 1 salary reported	$45,000 per year

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