cloud engineer

technician

staff software engineer

software architect

senior user experience designer

Headspace

Typical day at work -multiple chats simultaneously, then overlapping, of an emotional nature for hours at a stretch, thus quality of coaching is compromised, members get a mixed experience and believe they're in a 1:1, and coaches are encouraged to give that impression as well. Coaches, all with masters in psychology, years of counseling experience or national-board certification get used up, burned out, not listened to or valued, are paid enough for paycheck to paycheck, and all text-based care for scale and profit. In every anonymous survey, coaches across the board want to work with members 1:1, not 4:1 or sometimes up to 7 chats at once. Not sustainable for the wellbeing of coaches but the company doesn't mind high turnover as there are 200+ newly certified coaches lined up eager to step in for your lowly job in the trenches. Good for the C-Suiters who make easily 4x's the salary, do half the work, and consistently rate Headspace Health a great place to work. 

There were many positives to working for Headspace Health. There were also significant drawbacks. 

Coaches at Headspace Health are vital to the service delivery. The positives of working as a coach were having a built-in prep hour and an hour to complete the notes. Group supervision was a weekly event and that was a positive in developing professional skills. 

The biggest drawback was the workload itself. Coaches provide support via text and often are supporting more than one member at a time. As the number of active conversations increases, the difficulty and related stress also increases. 

They do work to give their employees work/life balance by providing unlimited PTO and they offer mental health coaching as one of the benefits so that employees have resources to manage the stress. As nice as this is, it does not have the impact that's needed because the time there is so stressful. Employees voiced this regularly and there was acknowledgment from management but no action so nothing changed. 



What is the best part of working at the company?
Working remote is probably the only benefit at this point.

What is the most stressful part about working at the company?
High workload, no support from immediate supervisor and decisions made without communication or consideration about best practices. Getting time off is difficult to impossible, so when they tout flexible time off, be wary.

What is the work environment and culture like at the company?
Toxic positivity overshadows honest discussions about real changes that could lead to improvements. They laid off 15% of the company recently, and are now advertising a drag show...maybe the money could be spent in actually supporting those left to clean up. Also no growth opportunities on the horizon.

What is a typical day like for you at the company?
Chaos and exhaustion, when they say every other Friday off, that's only for administrative roles, not for those who do the direct care work. They're burning out the people who provide the actual services.

Headspace helps millions of people around the world – it's a great app and an important mission. This attracts lots of smart, caring people who are passionate about mental health and wellbeing. Perks include a nice office, dedicated time to meditate, and catered lunch.

Unfortunately I wouldn't recommend working at Headspace at this time. Voluntary and involuntary turnover has been very high, and many previously high performers leave Headspace feeling unsuccessful and disappointed. A lack of clear vision and strong execution from the top, combined with poor management in the middle, has created a culture where people are afraid to take risks and do not feel supported by their leaders.

The clinical teams are fantastic! The overall culture also seems top notch and very welcoming. Set your own schedule and very flexible. No complaints as a clinician when it comes to clinical work.

The biggest struggles come from the customer support side. Clients often complain they cannot get ahold of the scheduling/benefits side, and some have fallen through the cracks, which has led the therapist to pick up the slack. This was made extra frustrating when they did away with therapists' admin pay yet therapists continued to spend a lot of their free time uncompensated answering business office type questions for the client. 

As a therapist, you are required to see 28 clients per week with a steady influx of 5- 7 intakes per week. The company used to believe in more work life balance but in recent months after a huge lay off, the focus has been on production. It is sad that in mental health were are being viewed as machines to make business/ profits. Direct manager is great, but job is stressful. There is no room for growth either.

C - suite works for its board and not for the benefit of its people and product. Headspace has a solid product, but lacks focus for product growth and its mission. Changes goals and direction every couple of months. Many are unhappy with their role and direction of the company.  People leaving weekly.

In my 40 year career I have never felt more connected to not only leadership, but Frontline workers. Working at headspace help me understand how much the same all humans are. This is an amazing company with amazing people

I enjoyed my first three months at headspace. However, they continued to book me passed our agreed contract and have refused to pay me for the 6 weeks of extra work I did for them.

Top Job Titles	Average Salary
Cloud engineer 2 salaries reported	$182,755 per year
Technician 1 salary reported	$136,510 per year
Staff software engineer 1 salary reported	$164,257 per year
Software architect 1 salary reported	$181,587 per year
Senior user experience designer 1 salary reported	$131,229 per year

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