brand ambassador

recruiter

data collector

call center representative

software engineer

Headway Workforce Solutions

At first the job seems okay, but week after week you start to realize the hassles that come with it. For starters, the pay is $16.50 and they thankfully reimburse you; albeit, not by much, but reimbursement nonetheless. The problem is half of your check goes into gas which, in reality, makes it to where you're only making $8.25, just a dollar over minimum wage here in Tennessee. This payout barely, if not any, gives wiggle room to properly finance yourself. Even if you treat this as a side hustle, and let's be honest - you have to, you'll still be losing money instead of gaining money as compared to other and more reliable side hustles like Shipt or Doordash; there's simply no way around it, especially if you're having to travel 20-40 minutes into your city to START work that day, time depending on traffic of course.

Another issue is that while they display this job as part-time, you're not even hitting a minimum of 20 hours, which right of the bat isn't worth it. Typically, if you work 10 stores, then you'll average only 6 hours a week. Pay is bi-weekly, which means you're making $330 every other week, however, this is with more miles driven. If you decide to work more efficiently and knock out your stores in one day, the pay will be less considering you drove fewer miles, which averages no more than $290. You can of course decide to do 20 stores, but again, you're still losing more money since half your check must go into gas. The more efficiently you work, the less you'll get paid. For a bi-weekly paycheck, this is asinine. 

If pay isn't the issue, then this one thing is: they say you don't have to converse with workers, but I found this not to be the case. A lot of the time workers would either question what you're doing or look at you funny. Some managers would even go as far as saying you can't do your job because you need a badge or something similar because you can't take pictures of the products, despite the job requiring you to take pictures and videos of the products. Even if you tell them you work for Headway, there are outlier managers that will say you still need proof; simply saying who you work for isn't enough. So, imagine being new and you drove all those miles, just for the manager to say you can't do your job because of store policy and they don't know who Headway is on the spot. Not only are you now frustrated because of wasted time, you're also looking sketchy to the manager and workers. Heck, some managers won't say anything; instead, they'll follow you around the store, watching you like a hawk because they feel like you might steal something.

The job itself is beyond easy and swift. It's dealing with traffic, customers, and potentially workers getting in the way of your time. Even if you work the morning shift, chances are workers are stocking areas or managers are occupying the lanes with their analysts over products. There's a simple way around lane occupation but I'm clearly not going to say it in this. But once you figure it out your job becomes much smoother.

Sometimes, the apps you need to use may go down. That flaw comes with every job that relies on apps, though, so it's to be expected. All the frustrating, nonetheless. 

Being a scanner simply isn't worth the hassle. And if I'm being honest, it feels like you're being suckered to work almost for free. Your real pay equates to almost nothing in today's market. High schoolers can find better work and payouts than what Headway provides for being a Field Data Scanner. Even if you live close to all 10 or 20 stores, having to deal with the potential scrutiny of management, questioning from workers, traffic of customers, or hiccups that don't allow you to complete your work, makes the job far from worth the effort. It's a job, but it's a last resort type of job until you can find something else more stable. 

You must work every week, so proceed with caution. 

I have been working at Headway Corporate Resources full-time for more than a year

Pros – Good place to learn the basics of recruiting. Nice work location in downtown Raleigh.

Cons – In a nutshell, they don't really care about developing their employees. Once you are put into a position, expect to stay there for your term at Headway. After three months of working there, I begged for more responsibilities, which I have not gotten.

Job itself. This place makes recruiting feel like a call center job. Too much red tape, talk about number of submittals, rather than quality of submittals, phone time. Not really why I got into recruiting.

Pay. All employees are grossly underpaid here at Headway. Entry level, expect $10 an hour. If you have mid-level experience, your salary will cap at about $30k. If you are the executive's favorites, you may be an exception to this rule.They use the word "bonus" to entice you, but don't let it fool you. The bonus is based on the health of the entire company, rather than your own personal performance. In a year and a half I've received only two bonuses. While they've been good about raises in the past, a shift in management seems to have caused the lack of raises this past review period.

Management: In one word. Malicious. Edging someone out of the company because they disagree with your opinion, lying to convince someone to decline a job offer and stay with the company without any intention of keeping promises. No personal investment in their employees professional growth. Micromanagement to the point where it you spend more time following up with them than actually doing your job. Zero communication from upper management about transitions within the company. These are just a few of the things I have seen.

Advice to Senior Management – Start caring about your employees. As you read all of these other reviews, they all have a common element. People are leaving the company all over the place and you have to wonder why. Invest in their growth, listen to their concerns. Pay your employees for the kind of work you expect from them. Your employees are what makes your company run, not the executives. Do something to retain them or they will all leave.

I worked here for 6 months. 

This place makes recruiting feel like a call center job. Too much emphasis on number of submittals, rather than quality of submittals, phone time.

Pay. All employees are grossly underpaid here at Headway. Entry level, expect $10 an hour. If you have mid-level experience, your salary will cap at about $30k. If you are the executive's favorites, you may be an exception to this rule.They use the word "bonus" to entice you, but don't let it fool you. The bonus is based on the health of the entire company, rather than your own personal performance. They also tell you when you are hired that if make it a year, you can become full-time permanent...which is a lie. When I was there, many employees worked there over a year and was consider temporary still. 

Training: no real stucture on training. They throw you on a project, throw you in front of a computer, and show you a couple things, a couple times...but expect you deliver high submittals daily. So most time you are spent figuring out everything yourself. 

Work: Here you have can expect to be a call center receptionist, recruiter, sourcing specialist, trainer, payroll specialist all while the people there with these actual positions sit there all day and take long lunch breaks, leave early and don't help you when you ask them to do their job position.  

This company has a high turnover rate. Once you work there for a day, you will see why.

The position started normal enough and was as described initially. As time went on though, it was very apparent that they expected me to take on 2-3 times the amount of work from different depts with as little resources available. I was then expected to hire my own staff, onboard, troubleshoot software, answer hundreds of emails, take support tickets, etc... This turned from 40hrs/week to 60/week if I was lucky. Whenever I asked for support, they would listen and maybe loan someone for a week or two, but we had "no budget" to hire anyone dedicated. By the end, the workload was at least 4 times what we could handle and management's response was "make it work".

Nice people; they'll cheer you on, make you feel heard, and make it look like they're trying. However, it's poor pay/benefits, long hours, old/outdated tech and tools, and other depts won't lift a finger to help. Good luck trying to get anything done because it's all work hard (not smart) and they'll do whatever they can so they don't have to actually support you. Also the opportunities they offer to temp staff are bottom of the barrel; you will not feel good about recruiting your workers and with the atrocious onboarding process, there's a good chance they won't even get paid. Your client's will always be disappointed, your workers too and it doesn't change.

The job listing will say 20-25 hours/wk, evening and weekend work. Ha, ha, ha, suckers!

The job will start a month or more after you were told it would, which you'll be told after you've accepted it and turned down other jobs. Then the 20-25 hours/week becomes 5-10 if you're lucky. The evening and weekend hours morph into you needing to be available at any time every day of the week.

Training is non-existent. The laptoposaurus you're provided is miserably slow and clunky. 

Management is conniving, bullying, rude, degrading, turns team members against each other, and quickly becomes tiresome to deal with. Never focused on the work, but instead stirring up conflict and controversy like a bitter old housewives' coffee klatch.

No wonder they have to get extensions on all their studies, which of course they blame on RTI not designing the studies right. No fools, you obviously deliberately drag these studies out to keep your pay coming in, and you drag the field interviewers along a path of breadcrumbs. "We're getting ready to have a lot of clients to interview." If only I got a nickle every time I heard that line, maybe the job would be worth it.

It's flexible and you will get A LOT of downtime. You can make a few bucks and keep right on applying for other jobs.

Centrally located in downtown Raleigh, NC, Headway's corporate office is in an ideal location near lots of great restaurants. The "Spirit Committee" hosts regular events with free snacks and lunches, games, contests, etc. 

Management is supportive, focused on employee development, and understanding of providing a work-life balance. Employees are recognized for their work through regular employee recognition programs, anniversary awards, newsletters, etc. Headway also does a great job of creating a diverse workforce that is inclusive of employees from many different backgrounds.

Health insurance premiums are a bit high but the company does offer a number of employer-paid benefits including life insurance, short-term disability, paid corporate holidays, etc. Paid time off increases with tenure and is very competitive!

Working as field investigator/MAT Study for RTI/Raleigh NC

You respond to an ad claiming you will work 20-25 part time hours evenings and weekends as a field interviewer/investigator. It's stressed that it is a job you can have as a student or as a side gig to a full time job.

Instead you are lucky to get even 5 hours a week, after even starting the job has been delayed nearly a month. Despite working very few hours, the sociopathic field supervisor expects you to be available for her sporadic phone calls as if you are a full time employee. If you're not willing to drop everything you are doing (like you're full time job) to speak with her whenever she decides to call, she gets nasty and retaliatory. Her instructions change on a whim when she wants to blame you for some fabricated "problem," she lies and exaggerates as it suits her, and she's constantly searching for reasons to degrade or threaten you. It's pathetic and tiresome. 

Take this job if you've got nothing else because it will give you the flexibility to keep searching while at least bringing in a little (very little) money.

What is the best part of working at the company?
The Headway Staff are very personable & professional. They treat contractors fair; if you are a hard worker, do an exceptional job, they will notice & keep you in mind for future work with them.

What is the most stressful part about working at the company?
I honestly didn't have any stressful moments, i enjoyed my time working for them. They work with contractors all over the United States, you just need to make sure you have money saved for your hotel stay near the job site & reliable transportation.

What is the work environment and culture like at the company?
Very Professional and Fun! I love the jobs i've done for Headway thus far!

What is a typical day like for you at the company?
Everything is very organized, and you know what your schedule & job title & position is going to be at least a month ahead of the job date. I work as a contractor.

Terrible work environment. High stress and start up business autmosphere. They will tear you down until you have nothing left and when they feel like you aren’t “fully” smiling anymore, they let you go, even if your performance record is stellar. Or push you to the point you just up and quit! When they let you go they will talk about you to other staff because I have witnessed this. They recruit from the outside in and you never know when someone new will show up or quit. As people quit and get fired regularly. In the last 6-12 months 90% of the staff is new!. I just about ruined my career working there being blamed for things I never did. Run if you value your career at all!!  Best PEO in North Carolina? That’s a stretch to say the least. Family like environment? Hardly!

Actually loved the job itself. It was great personal advancement in my management career and my associates were friendly, and dedicated to the sales goals just as much as me. 
However, regional and area managers were horrible. I basically ran the entire store myself with my team and only saw my manager once during the whole season. When we ran out of necessities, they wouldn't even come. Told me to buy needed items and would reimburse me but never did. I managed to be the top store in my area my first sesaon which entitled me to bonuses but last day said there was a complaint but could never showed proof, just said I would not recieve bonuses and they could not speak to me anymore. When attempted to contact Workforce, no one was available or returned my messages or emails.  Definitely wouldnt do again.

Top Job Titles	Average Salary
Brand ambassador 14 salaries reported	$20.71 per hour
Recruiter 6 salaries reported	$16.67 per hour
Data collector 2 salaries reported	$16.01 per hour
Call center representative 4 salaries reported	$11.00 per hour
Software engineer 1 salary reported	$36.54 per hour

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