department manager

housekeeper

cook

housekeeper/laundry

dietary aide

HealthCare Services Group (HCSG)

Not a recommended company to work for at all.  I was hired as a MIT (Manager In Training) for housekeeping.  Had a good interview, went in with a positive attitude thinking I had found something.  Was "trained" in one building for maybe a couple of weeks in which that building's manager, while a nice lady, essentially used me as an extra housekeeper.  During downtime she would discuss or show paperwork and showed me a little bit of the laundry routine.  There WAS a plan to train me there for 3 months or more.  That plan went out the window when another manager quit and they needed a fill in.  That was me.  So with NO TRAINING to speak of, I'm now the manager of a building.  And for the most part, everything was going well.  The district manager was surprised that I was doing as well as I was and said that could be my permanent building.  His boss visited me and liked me. The building administrator liked me.  There was one or two times where I inadvertently stepped on an oversensitive housekeeper's toes but to the best of my knowledge we worked it out.  No one that I knew of had a lingering problem with me.  I know one housekeeper whom I did hurt her feelings didn't as she said as much and invited me to her church.

One day about an hour before our required morning meeting the district manager calls me and says I need to do the linen inventory and turn it in before noon.  I had no idea how to do the linen inventory.  Supposedly a laundry worker was trained on it.  He wasn't.  We RUSH through it flying by the seat of our pants, as I had to do my whole time in that building.  I inadvertently walked in on a couple of residents in sensitive situations.  One time was almost completely my fault and the other was a total accident.  Both came from my being rushed.

So as a result, I'm suspended so that a state investigation can be done, as per required.  Not a big deal because I understood that the safety, security, and self esteem of the residents is of the utmost importance.  Told it was more or less a formality and worst case scenario they'd move me to another building.

The day I'm supposed to find out what is going on the district manager is avoiding my calls.  Finally gets back to me and says with a couple of things that were said he was told they weren't comfortable with me in a building and they were laying me off.  He didn't address anything specifically.  He said he asked if he could talk to me about the claims and was told "no".  I told him they might be complete lies for all I know and he says "I agree".  Tells me he  doesn't like it either and if I need a reference to PLEASE feel free to use him.

Talked to some of my housekeepers after all of this happened and was basically told enough to tell me that there were indeed some lies and exaggerations that probabl;y were told.  Even was told I would be "mad" when I found out why they let me go.  Well, I never found out and that was fine as far as that goes.  I found another job.  But the lack of support,the lack of investment in their people, the unwillingness to listen to both sides of an issue, it was a mess.  If you're that untrustworthy as a company and that willing to throw people aside when they make a mistake after not properly training or equipping them in the first place then you'll get no recommendation from me.

The building I worked in is old, the machinery ancient and very touchy to operate. However, once you get the tricks down, movement can progress very quickly. This is a place that deserves a workforce perhaps younger than mid-life and especially without arthritic issues because there are stairs to climb- often as much as a dozen times in a shift, and there is only a lift to accommodate movement of linen materials on a cart. This is also a place that deserves attention to most detail, no issues with long solitary moments, and a person who can show at least genuine respect if not affection. I noticed so many genuinely caring nurses and aides on the floor in open wings tending to their clientele; the kitchen was always cleaned up and most part organizational and they took meticulous care following instructions there in preparing individual meals for being in lockdown conditions. Health Security checkpoint was an aggravation to deal with but a necessity at point for everyone's safety, involving temp-gauging and test taking being signed off on by nurses to clear you thru to work. Housekeeping seems to have the most comprehensive angle and the most responsibility to deal with outside the actual nursing staff. From observational view, this particular facility worked at is not exactly in survival mode as it functions and thrives in quality of patient care as well as the attitudes towards aspiring excellence in different fields to benefit community as well as company. However there apparently has been a large employment need in all departments due to unpredictable and undeterminable reasons, and so more help would be appreciated and welcomed I'm sure. My issues are with myself and personal. I would return to my previous position if I could because working for this company was on the most part beneficial. They were able, and most importantly -willing , to work with me and give me a shot there in spite of my disabilities. However, to my shame and regret, I found myself developing more physical issues that necessitated my need to withdraw to tend to stress points unrelateable to work experience or environment. 
I need to stress this point strongly . I wouldn't have lasted as long as I did without infusions of support from management and other staff. And so, yes I would recommend HCSG as great employer.  I would also recommend staying on point,, and off phone when on the job ...and to quit or  not commit to this situation rather than complain how inconvenient it is to your casual-or not lifestyle. Work is supposed to be challenging but if you can't have some fun with it I don't think you'll really belong there,  or in any position. Enough said.

I wanted to take a moment to share my experience at Healthcare Services Group after being with the company for 8 months. It's safe to say that I am pleased with my decision to join this organization. So far Healthcare Services Group has proven to be a fantastic platform for career growth, and I'd like to highlight some of the reasons why I feel this way.
As a growing company, there are numerous opportunities for individuals with a 'can do' attitude. I've been amazed by the career trajectories of many colleagues who started in entry-level positions and have since climbed the ladder into management roles. This internal promotion culture speaks volumes about Healthcare Services Group's commitment to nurturing and developing its employees.
The size and scope of Healthcare Services Group is also worth noting. Operating across 48 states with a workforce of 35,000 employees, you might expect it to feel distant and impersonal. However, quite the opposite is true. Healthcare Services Group still manages to maintain a local and close-knit atmosphere. 
One of the most satisfying aspects of working at Healthcare Services Group is witnessing the company's genuine commitment to its employees' growth and well-being. This is evident not only in the numerous opportunities for advancement but also in the supportive, inclusive, and collaborative culture that permeates every department.
In my relatively short time here, I've seen how the company invests in its employees, fosters innovation, and encourages a sense of community. The sense of belonging and the chance to make a real impact are some of the key attributes that set Healthcare Services Group apart as a remarkable place to work.
I am proud to be a part of the Healthcare Services Group team, and I believe that this company is the perfect place for individuals seeking long-term career growth and development. I look forward to continuing my journey here and witnessing the many more successes that lie ahead for both the company and its employees.


The management needs a lot of improvement. You can't get a hold of HR or corporate. So good luck if you have an issue that needs taken care of that ur supervisor can't solve. Nobody was on the same page. The communication needed a lot of improvement. They cut hours during a pandemic and you need all staff to take care of residence. They expect you to be a housekeeper and help the CNA'S too . You can't get overtime unless it's absolutely necessary like an outbreak of covid .The raises are very low. No advancement opportunties even though they tell you there is. The pay is low, the health benefits are terrible and the cost is too much and not enough affordable options. You have to wait 1 year before you can get PTO or sick time and you only get 5 days per year for each. I don't recommend working for this company. I loved working with the residents and my coworkers were nice but I don't agree with how the company is ran. The benefits really disappointed me as well as how little PTO and sick time you get. I was told that the benefits were affordable and great and I felt like they were doing everything to get people hired and yet not telling them the truth because all they care about is hiring somebody. They are out for their self And the turn over rate is high for this company. We were asked to work in other assisted living homes because people quit and the facility I worked in wouldn't allow it because of policy due to covid. Management wasn't aware of that. That's unbelievable. There's too many cons for working for this company. 

What is the best part of working at the company?
Absolutely nothing. Total joke. Upper management takes advantage of every manager, in every role, by being deceitful and promising things they cannot follow through with. They will work you until you have to quit because they will not honor your paid time off. They’ll tell you they have to find someone to borrow from another facility in order to cover your paid time off and instead they will give you a manager to train and then take that manager and again, not honor paid time off that you’ve earned, forcing you to either quit, take FLMA or just lose your paid time off. I wouldn’t recommend this company to anyone. They’re constantly losing accounts because they send in corporate “yes men” to give an unrealistic quote for labor services that they cannot actually achieve. YOU WILL ALWAYS BE UNDERSTAFFED so they can make a profit, at your expense. 

What is the most stressful part about working at the company?
Total lack of organization and complete neglect of their employees well-being. 

What is the work environment and culture like at the company?
Hostile, demoralizing, vindictive, unsafe and complete employee neglect. 

What is a typical day like for you at the company?
You’re on call 7 days a week from 5am-9pm. You have to cover ANY call off yourself. They’ll offer you a position that doesn’t exist to get you in the door to satisfy an already upset client and leave you there and refuse to come back to help you in anyway and you’ll be lucky if they give you any training.

They're going to overwork you, under pay you, don't try to cut your hours because you're tired because they'll punish you for doing it. My last manager was good, and she always tried to be fair. That's probably the only positive thing about the job. Since you work in a medical facility you see a lot of things and if you don't have a heart.. jobs perfect for you. Half the time you end up doing the CNAs job (all except changing diapers and picking the patient up), because you can't stand to see the poor care. The people who hire healthcare services do it for one reason, because they're cheap. So don't think that they will be treating you any better than Healthcare Services Group. I really don't recommend anyone working for them. It is a headache that is so hard to get rid of. I almost forgot, you'll end up doing the work of others most inevitably, because everyone gets tired of how hard they worked and they're always calling in sick. Which ads on many more rooms a day and much more work. Get ready for a picky boss. 
One more thing you will never get a raise ever. They do not give you raises and they start you out at minimum wage. The managers make good money but not the people who actually do the work. It's a horrible company.

I really enjoy cooking and serving the elderly community and there is a great need for compassionate people in these senior living environments but if putting their well-being and Nutrition needs first is your priority then this is not the company to work for! The people in the building were ok to work with but HCSG does not support their Managers and you are completely on your own, litterally ! Which wouldn't be bad if you had staff to manage but I would be working doubles and cooking in the kitchen some days alone and then get reprimanded for not getting office work done, which the DM can easily do from their remote job at home along with helping with hiring needs but don't. And this was constant, I even slept over night at facility several occasions, the entire time I worked for company it never changed and I had no support or help from upper management. When I was given a written warning for lack of work performance and my job 
security was threatened was it for me. If you want to work 120+ hrs in 2 weeks for salary pay just to get your professional name ran through through the mud then this is the people to work for! 

What is the best part of working at the company?
Learning to be totally self sustained in a kitchen. No support or help from anyone because staff was not held accountable for their attendance or behavior and there was no way of keeping them adhered to any sort of policy for attendance. So they just called in all the time and it was all on me.

What is the most stressful part about working at the company?
Total lack of organization, the lack of support, and the lack of communication.

What is the work environment and culture like at the company?
You're on your own. The staff and residence will most likely hate you because there is no way you could possibly adhere to the budget and please the residence

What is a typical day like for you at the company?
Get called in at 5:00 in the morning to cook breakfast by yourself then do all of your dishes after you've done service for breakfast by yourself then get ready to make lunch 2 hours later by yourself not have half the things you need to make any of these meals and have people yell at you and need things all day long

What is the best part of working at the company?
Having the opportunity to verbalize with residents 

What is the most stressful part about working at the company?
Having 100 million job descriptions and job performances while the CNA's and other departments continue to add more work, also having to clean behind employees 

What is the work environment and culture like at the company?
Cleaning appropriately behind residents and unnecessary cleaning behind staff, sweeping up medicine cups, sweeping biohazardous lid tops, sweeping latex gloves, disinfecting residents areas from their spills as well as staff spills such as excessive water on floors after resident baths

What is a typical day like for you at the company?
Disinfecting and wiping residents tables and dressers, stocking and restocking soap and hand sanitizers, taking out trash, cleaning toilets, dusting, sweeping and mopping along with assisting with residents linens

Management shows favoritism to cooks, running out of food all the time, the company does not cater to the patients wants and needs, disrespectful management, Management is not trained to be a manager, Hours that were promised at the interview were cut the first week I started working, Benefits are not very good and they cut hours so you don't receive the benefits, manager is not a working manager with the staff, gives notes to people instead of communicating with the staff, Doesn't communicate with the nurses on the needs of the patients. 
HCSG goes by menus for their meals so the patients seem to get the same food over and over again.  The patients have complained about that. The most enjoyable part of the job is that its a new building/kitchen and the interaction with the patients when taking their meal orders for the next day.  

Top Job Titles	Average Salary
Department manager 4 salaries reported	$50,000 per year
Housekeeper 3 salaries reported	$11.67 per hour
Cook 1 salary reported	$16.50 per hour
Housekeeper/laundry 5 salaries reported	$11.20 per hour
Dietary aide 1 salary reported	$9.88 per hour

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