medical assistant

clinical assistant

registered nurse

medical laboratory technician

dental hygienist

HealthPartners

Depending on the department you work for and which clinic you work for, you may or may not have a great experience. Most clinics are unionized so essentially the leadership/management team have zero personality or care about you, who you are as a person, what your goals may be or how to help you grow within the company. The company advertises benefits and programs but lack at executing them due to lots of miscommunication and uninformed leadership and staff. Many disgruntled senior employees w/ poor morale that are not very welcoming for people that are new to the field and learning. Supervisors supervise remotely mostly so they rely ALOT on the "numbers" and data procured via their laptop, not actual face to face interaction and actually witnessing employees work ethics. Investigations are one sided, and if you are not privy to the union contract and collective bargaining process, then you will definitely get taken advantage of or be misinformed. So, KNOW YOUR RIGHTS. There are policies and procedures that are made but most staff don't follow them which leave a lot of room for confusion and error. Senior staff hate new things and hinder change and progression. The most enjoyable part of the job are the patients and the small handful of genuine, kind and considerate workers that have a sense of humor to maintain their sanity. Most clinics have free parking which is nice. If the clinic is an older building then it'll either be too hot or too cold in the work area. It's definitely noticeable that the clinics with a more diverse patient demographic have the most diverse clinic staff. The scheduler along with leadership tend to filter staffing choices at locations according to who gets along with who and who feels more comfortable working with and around who, which doesn't allow for much socioeconomical and cultural diversity and awareness for employees that work primarily in the suburbs. Benefits are pretty decent. Low cost for families and free for individual if you choose in-network Health Partners insurance. 401k vested after 10 years. Hard to get in for appointments but full time positions allow for "drs time"  if you ask the staff scheduler in advance for approval to make yourself a doctors appointment. VERY hard to get time off. Low starting pay but regular raises guaranteed if in union contract, not much but its something. Overall, its a great company name to put on a resume due to its longstanding local history and the illusion of unanimity given. The work culture has declined severely over the years and continues to do so now with so many hospital and clinic mergers. Health Partners= Quantity over Quality. 

Was so excited when I got offered the position, training was 3 weeks long and very thorough although not enough? There’s a lot of miscommunication that’s being told between management / clinics to employees. So a lot of learning as you go. Management was okay but just terrible etiquette and policies in place. Their call center is unionized which is nice but a lot of loop holes to go through when needing time off and quite frankly not getting paid enough to deal with angry patients and clinic assistants.

This position was very entry level and you didn’t need to know a whole lot about the medical field but overall would not encourage. You take patient calls back to back and help schedule primary and specialty appointments. They do give you resources cause there are a lot of steps into scheduling for specific departments but they also expect you to LOOK at resources regardless if you know it or not for quality (which is annoying, you could get docked points if you don’t pull it up). Sometimes would need to call over to clinics to ask a question or transfer a patient and clinic assistants would have the meanest attitude and not want to talk to a patient. A lot of push and pull. You’d also have to do a lot of investigative work for patients cause there is no clear communication and the company in general was so short staffed, turn around times were so long and you’d have the same patient call back wanting updates. 

Work environment was really sad, very outdated office space with florescent lights. Typical. Everyone was very to themselves and did not talk to each other. Could go a whole week not talking to a coworker/management cause you’re on the phone all day. They do have a big cafeteria with a connivence store which is nice (no hot meals due to COVID). 

Depending but the coworkers I sat near were all nice and we talked quite frankly which I am grateful for but a lot of people do leave. You’d come in one day and see someone new and the next, their desk is completely cleared off. 

Management was okay cause I understand they have to manage and abide by policy but it was a very “I don’t know ask XYZ” dynamic. Again a lot of miscommunication and a superiority complex when talking to employees vs management. 

First off, I want to say that this is a call center job. Throughout the interview process, they never explicitly told me that until after I had accepted. I just wanted to make that clear in case anyone was wondering before applying to this same position, since some people hold particular opinions about working at a call center.

Overall, I would not encourage anyone to get this job. It is entry level and you get three weeks of training, but in my opinion you don't TRULY learn how to take calls until you actually start doing it. And those first few days/week or two when you start taking real calls is STRESSFUL AS HECK. Once you do get the hang of it, though, things are generally straight forward. In my opinion, though, it very quickly gets repetitive and dull.

All day, every day, you take phone calls from patients looking to make appointments for primary and specialty care. The phone calls are back to back, unless you work weekends, and even then there are busy days occasionally. It can start to feel very overwhelming when you take call after call all day with no breathing room, and if you turn off your phone for more than a few minutes they'll message you to ask why, which I found to be frustrating. 

Management was fine, depending on who you talked to in the moment. As a scheduler, you were taught to call a Lead when you had a question, and that there were no dumb questions. However, there were some Leads I would call that would seemingly treat my questions like they were dumb questions anyways, which really didn't feel good as a new hire who's trying their hardest to learn as quickly as possible.

The worst part of the job, in my opinion, was when the customers got upset with you. I've been called several expletives that I won't repeat, and treated with high amounts of disrespect. There are nice people as well, but the bad ones stick with you. 

Overall, I really really would not recommend this job. It made me miserable, and the OK pay didn't justify the amount of stress and anxiety the position gave me, in my opinion.

Future Employees Stay Away From This Company!! I was working at HealthPartners through a temp service. I successfully completed my three weeks of intense training to become a Appointment Scheduler/Insurance Agent. They told all of us in training that it was completely fine to get errors because we would be working with leads would would help us fix them. I was on the floor for a week and a half and got 4 errors and I followed up with my leads and fixed them. No big deal. I was about to head into work on a Thursday and I got a call from my temp service agent that HealthPartners had let me go. They had no information as to why either. All they could tell me is that it was over errors. I asked what errors and my agent didn't know. I was frustrated and really sad. I didn't understand why I was let go over errors since I was told many, many, many times that it was okay to get errors.

About a week later I find I out that it was over phone errors. I accidentally transferred a couple people to the wrong clinic. I never even got the chance to meet my supervisor. My leads nor supervisor informed me about these errors. They just let me go. I couldn't believe it and I still can't and it happened over 4 months ago. How horrible of the leads and company to do this to me. Especially when is employees were always told it was okay to get errors.

Later on I found out a few other things about this shady company.. My Co worker was also let go for phone errors as well but nobody followed up with her about them. They just let her go on a Wednesday. Also the training class before me only 18 of the 20 actually got hired on. That is a horrible rate! They have training class after training class as well. That says alot! BEWARE OF THIS COMPANY!

A typical day at work would start out with checking any voice mail messages and returning telephone calls. Then I would receive clinical information and submit it into the computer and review it with Interqual and the  physician when necessary. Mostly I would spend my day making sure I had all the documentation necessary to start each case and follow it through until completion.

I learned that even though it was a professional and fast paced work environment, I worked with a group of people including management who were more of a work family since we did spend alot of time together and relied on each other to get our individual tasks completed.

Management was excellent. You could approach them at anytime with any questions or problems. They were very understanding of your individual needs and showed concern whenever you may have been going through something even personally. They were very supportive.

The hardest part of the job was the amount of intake cases that came through each day and staying on top of the specified time frames to complete each case correctly the first time.

The most enjoyable part of the job was definitely the team of people I worked with and worked for. A very professional place but with a laid back type of air to it.

Great place to work. Working at Regions Hospital has been a fulfilling experience overall. The hospital's commitment to providing quality patient care is evident, and the collaborative work environment fosters a sense of unity among the staff. One of the notable aspects of this workplace is the emphasis on continuous learning and professional development. The hospital encourages employees to participate in ongoing training programs, which has been instrumental in enhancing my skills and knowledge in the healthcare field.

The management at Regions Hospital is approachable and supportive, creating a positive work culture. Teamwork is highly valued, and the camaraderie among colleagues contributes to a supportive and inclusive atmosphere. The hospital's dedication to employee well-being is reflected in various initiatives, including wellness programs and employee assistance services.

Moreover, the hospital's commitment to diversity and inclusion is commendable, fostering an environment where individuals from diverse backgrounds feel respected and valued. The facilities and resources provided for employees contribute to a conducive working environment.

While no workplace has challenges, Regions Hospital actively addresses concerns, fostering open communication. Overall, my time at this hospital has been rewarding, and I appreciate the opportunities for professional growth and the positive impact I can make on patient care.


When I first started working here everything was great. Worked with a great team of CMA’s and doctors. There were things what happened before COVID where they we’re willingly let people go and after COVID things just completely went downhill. Management pick and chooses who they want to promote and pay more not based on experience or professionalism like most jobs. They’ll blackmail you if they don’t like you or if you stand up for yourself.  If you’re a POC proceed with serious caution. If you want to go to school while working you might as well find a new job because management will not support you no matter how much they say they do. This place will also make it impossible to get another job internally within the company because they don’t believe in career growth for their employees & they will speak bad on your name so you can’t move internally. They will work you until you can’t anymore & expects you to do everything while management does nothing to help or make things better. If you have mental health issues this job will make it much worse. You get blamed for not picking up shifts or wanting to work more than you already do. Management will smile in your face & stab you in the back. This is a job that you keep for 6months max to get the bills paid or save money & on to the next. 


I supervised a team of 7 medical underwriters and 4 assistants [union]. I loved my team.  They were all hard-working and took pride in their roles.  I was there for them, they knew that.  I had an open door policy and handled all staffing issues, conducted quality audits, quarterly and annual reviews as well as coaching efforts for union staff that needed guidance.  My job was great and I was sad that our department was dissolved [due to the Affordable Care Act aka: Obamacare].  Each day was different.  I had multiple tasks and projects going on at once and that is the way I like it!  I earned respect from my team.  I lead the endeavor to move my department to a paperless environment which was executed successfully, reducing TAT's by 1/2 and increasing productivity by 30% while still maintaing quality.  That is huge!  During the last 2 years prior to our demise; I created a spreadsheet for the team to use for case pricing and documentation of which Actuary took and added some algorithm  data. This was done due to the sunsetting of our old database and functionality.  This allowed my team to continue current processes with minimal interruption to the team; quality, TAT, production with little or no cost to the company.  I was the SME [subject matter expert] for the new system that was to be implemented after I was gone.

Interacting with my employees and others across the company. I enjoyed the freedom and being able to be self directed. The only thing I would say was not as good is, having a supervisor that was not a nurse or healthcare provider. Because of this I don't think understanding the complexity of the CDS job could be appreciated. In addition, I felt more attention to diversity could of been more of a priority.  I over saw 5/11 Urgent Care sites (AH, BC, WE, RS AND NK). Some expectations were unrealistic, such as, answering on call pager within 10minutes. It was impossible to answer pages within 10minutes when traveling in between my work sites. Working short a supervisor for the majority of time I worked there made me and my colleague be on call q.o.d and every other weekend. I loved the CDS position and I loved my employees. I allowed my employees to be who they are and I managed them with compassion. Because I did, our relationships were based on trust and they responded to me in a positive manner. Because I had 5 UC sites I was confident that each employee was performing at a proficient level and I never had problems with them. I trusted them to do their work and to do it well.  I miss the job and I miss them. As I hear they miss me too.

As I long time employee (30+ years), I can say most of us stay for the benefits negotiated by our union contract, but that is getting worse every time the 3 year contract comes up as the company digs in their heels about pay increases.  A 1% or 2%  pay increase is pitiful considering the work loads.   The medical benefits keep us here. Clerical unionized staff pay under $100 a month for excellent healthcare benefits without copay in most cases.  Pay is fair for new staff starting out, but as you reach a certain number of years in a position, the union negotiated pay increases stop and level out and you get no compensation for all the experience you bring to that position- so no raises for you no matter how excellent a job you do.  
I have had the opportunity to learn many different aspects of our patient service roles from front line check in and scheduling to revenue services , insurance referrals and claims adjusts.   My team to work with is fantastic and supportive. Management can be varied between departments and I have seen some sad situations with bad management that gets covered up or tolerated.  The hardest part of the job is seeing the effect of short staffing throughout the organization and the effects it has on employees wellbeing and patient service.  We need more people with can-do attitudes.

Top Job Titles	Average Salary
Medical assistant 160 salaries reported	$27.39 per hour
Clinical assistant 73 salaries reported	$25.37 per hour
Registered nurse 38 salaries reported	$40.28 per hour
Medical laboratory technician 36 salaries reported	$31.17 per hour
Dental hygienist 14 salaries reported	$55.83 per hour

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