front office specialist

physical therapy aide

exercise specialist

physical therapist

office manager

HealthQuest Physical Therapy

HealthQuest was a company that promised the moon and delivered a shabby rock. The productivity metrics are unreasonable, patients are crammed in 3 per-hour per-clinician, with clinicians often working well over 40 hours trying to juggle overflowing caseloads; front office is nonexistent, as no one can be retained long enough to even finish training due to the immense workload and complete absence of support staff. Training makes is terrible as it micromanages every aspect of everything you do, however none of that leads to a more efficient or effective workflow, simply demands you do things a single way with no deviation.

An average of 250 patients a week being managed by a single front office worker--which does not include all the new incoming patients that the clinic is so overbooked there was no room to place them the week after their eval to continue their treatment--is just not good for long-term health. 

I was hired to manage a team only to have the rug pulled nearly immediately and discover I was the ONLY member of said team. As with others before  me, I didn't even bother finishing training as they had me working the entire 50-patient per-day clinic solo without even completing my second week of it, and I quit before my 90 days as it was just so unreasonable and unrealistic. 

Staff is burned out and often PTAs and exercise specialists cry in the break room, as they barely have time to think let alone eat or use the bathroom. Do not recommend. 

Working for HealthQuest is a good introduction into the healthcare field, but I do believe that there is not much room for growth working for this company. You are paid $12 an hour and the amount of responsibility that you carry as a technician is not comparable to the amount you are paid, as you are expected to run 2-3 patients at the same time through their different rehab programs, along with the expectation of doing janitorial duties for closing hours, along with administrative duties such as posting charges and identifying plan of care extensions. You have no breaks at all either, and you are not allowed to eat while working either unless it is in the break room, which you do not have much time to even go to. It also seems like many HealthQuest locations are going in the direction of "Exercise Specialists", which takes away the patient care duties of a Technician and leaves them with administrative duties only, which is the big reason why I decided to seek another opportunity elsewhere at a different Physical Therapy office.

I am a full-time employee for HealthQuest Physical Therapy.  I am the Clinical Support Manager and Head Technician.  I am responsible for patient care and running patients though programs, assisting the Physical Therapists with their needs and making sure the clinic is running smoothly and efficiently.  

I have gained excellent leadership skills as well as multitasking and being held responsible for 10+ technicians and their schedules.  I hire and go through the entire interview/hiring/training process.  

The hardest part of my job is having to be in middle management with a leader who struggles to be in management.  That makes it difficult to execute plans when the directions are not always given clearly.  

I love the atmosphere of my job and the people that I work with.  The patients and staff are amazing and I really do enjoy coming to work each day for that aspect of the job.

A passionate company I'm proud to work for.  I work at the main office and have a great work-life balance. Management cares about the team and that is visible!  They are all kind people and would give you the shirt off their back.  Culture is great!  The mission (patient care) may not be seen every day at the main office, but it's a simple step into a facility to get a reminder and see why we come to work every day.  The physical therapy care provided is outstanding, without a doubt!!!  I've been a patient and was blown away!  HealthQuest has amazing team members at all locations and all levels... all-stars, all around! Employees are able to grow and advance easily, which is great to see and experience!  Truly everyone cares and is passionate about what they do and always willing to help! I honestly don't have anything bad to say and I've worked for HealthQuest for a long time! I love my job! 

Took this job on part time hoping to get some observation hours in and learn more while I go to school for PTA. 

You make your own schedule that is put in place for a length of 3 months, so it's great to work around school and other job schedules. This also means that any shift you are sick or can no longer work, it is directly up to you to find coverage. 

I have my Associates in Science and only make $9/hr, while some of my colleges have their Bachelors and make $9.50 - You can not depend on this job to support yourself financially and you do not receive benefits. 

Overall, it is okay. I have learned quite a bit and enjoy the therapists I work with. However, the clinical managers do not know your name even after working there for six months, and they do not care to know your name. Help the patient, do your charts and go home

I was hired into this company as a Front Office Specialist working part-time, 20 hrs a week. Here I am, 2 years later STILL working for this amazing company. Within 8 months of my employment, I was promoted to full-time status and receiving benefits including health insurance, PTO, etc. Fast forward a year after that, I was promoted again to an Office Manager AND I was lucky enough to transfer to a clinic 5 minuets from my house!! (I was originally doing a 45 minute comute) They truly want nothing but good quality care for their patients and their employees. Usually with growing companies they often become money hungry and lack employee care, but I can assure you this is not the case for HealthQuest. If you're looking for a fun, professional work atmosphere on top of endless learning/growing opportunities, I highly reccommned this company!

Initially working here was great, however over time the job which was supposed to be part-time became a consuming over my everyday life. The job was never done and people were never happy enough. And over the course of working, I would continuously hear about my co-workers talking behind my back. If your looking for a happy go lucky front of a office job that will take over your life so much that’s its all you think about you found the right place. Be careful if you interview with them,they are never up front about what the job really entails. You stay until the work is finished even if that mean you stay over by 3-4 hours they don’t care. The preach patient satisfaction when really they are only satisfied when their wallets are fat and their employees quiet.

Overall I enjoy working for this company. Like any other job there are some cons, but here there are definitely more pros. They are very motivated to train all clinicians to be well rounded. There is a structured training program that covers everything from personal goals, to evaluation and treatment techniques. The schedules are full so there is plenty to do throughout the day and work days fly by. All of the staff get along great and work as a team. There is plenty of room for advancement and it is encouraged by upper management, and they also offer quarterly bonuses. 

I am a current employee at HQ as a full time PT. Coming out of school I had offers from various private clinics in the area (metro Detroit) and I was drawn to HQ for my shadowing experience I had. Pay is competitive at your hire and although it seems that it may be lower than others, they cover your health insurance entirely which balances it out. 

HQ also gives you opportunity to progress if you are hard working. I have been there 3 years and have the opportunity to open my own franchise, totally supported by the company.

Great place to work. They allow you to treat the way you want and give you and want you to have the independence to grow professionally and personally.

What is the best part of working at the company?
The people, patients and staff included. 

What is the most stressful part about working at the company?
Not much to stress about, other than the typical documentation requirements. 

What is the work environment and culture like at the company?
At my clinic it's a sense of respect, consideration for your fellow co-workers, and team work. The end goal is to make sure the clients/patients receive the care they need. 

What is a typical day like for you at the company?
Atandard outpatient work day. You see lots of people with various physical concerns. You have fun while maintaining professionalism and get your job done.

Top Job Titles	Average Salary
Front office specialist 18 salaries reported	$15.97 per hour
Physical therapy aide 1 salary reported	$19.00 per hour
Exercise specialist 38 salaries reported	$15.76 per hour
Physical therapist 16 salaries reported	$82,500 per year
Office manager 8 salaries reported	$19.50 per hour

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