certified medical assistant

patient representative

primary care physician

medical assistant

medical receptionist

HealthTexas Medical Group

I worked as a scheduler/faxor. The building I worked in was so hot I brought this up to my manager the first day because It was unbearable. All the manager said was that the building was old and to wear thinner clothes. the Cubicles were so close to each other that if I leaned back in my chair I would probably touch the person that sits behind me. The department I worked in received all faxes for all 15 locations. Only a crew of 5 people handling a quantity of over 2 thousand faxes a day coming in.  So it was explained to me that the department was constantly 3 thousand faxes behind every day until the Saturday of mandatory over time.  It was a 8 to 5 job but mandatory over time on sat a full 8 hours. And staying late or early even within your fist week of work. I only got close to an hour or less of training by a so called lead that kept saying she doesn't know how to train the whole time after that your on the phones. Manager stated plenty of time over that their was not time to train me. Management seem eager to make sure your doing okay for the first two days after that your on your own. the hardest part of the job was actually doing the job with lack of training. partly cause the manager did not allow me to sit and shadow other reps in this department. I only sat with 2 people for a total of an hour between the two. After I clearly asked to sit and shadow reps for a longer period of time but I never happened. But everyday I was called over my manager of mistakes I made and was held accountable for. Another reason you cant properly do your job is the push back from the clinics. You have to question the actually scheduling you do to the point of having severe anxiety of scheduling anything because the clinic will call and complain on you that they don't like where your placing patients on their schedule. So at that point you call the clinics to get the okay on practically every call, the lead tells you go make sure and list their names on the notes. So you don't get in trouble. and with all the calling to the clinics they can see if your calling form our department and there was times where you had a patient on hold for over 10 mins because the clinic wouldn't answer ours calls on purpose. On top of that when you spoke with someone in the clinic they would talk to you very ugly and badly. And that's every time you spoke with them or got someone on the line to help you. If the calls had nothing to do with scheduling you would have to call the clinic and conference in the call with a receptionist that treated you like her receptionist or a answering service.  They never wanted to deal with any of the calls and got you to push the answer on the patient. There was passing personal health information over the phone from the clinic to you to the patient that I was not comfortable with.  The ladies in my department always left the computers unlocked even if they went on break or for lunch. It was a common thing. As well as se&ual conversations that the manager partook in also.  It made me very uncomfortable. calling the manager that was clearly a man and his team of women his h#@s, that was the worst or wife or (the boss rides of hard). It disgusted me. At some point I walked out and have never had to do that at any job. after all this I spoke to HR and gave run down of what's going on in the department and this is what sealed the deal.  The HR lady was eating while we were on the phone an occasional sorry that was not genuine. And at the end of call was to send me a exit survey.  I clearly stated that I would pick up my check from her office.  I made it absolutely clear and when I went to pick it up her receptionist stated she had her mail it out. I feel this was done maliciously. I've never had this much trouble with any company I've worked at ever.

Typical work day was arriving to the office by 7:45am so that I as the manager  was the one to open the office and greet the patients.  Patients appreciate some hospitality such as a friendly greeting in the morning.   I  learned that to be an effective leader and manager there must be some type of order, and everyone needs to be on the same team to make for a effective and productive work day. Management was really  good about helping out each other with any given situation that any particular manager confronted. In the past 2 years this was now non existent. Management (administration) seem to be realigning manager to other clinics, and worrying about getting the right people to the right geographic regions of the clinic sites.  There has been a huge turn over since all the re-alignment it seems that all tenured staff have left or been let go, which is really sad because this use to be the place everyone wanted to work at.  The hardest part of the job would have to be the way orders were handed down and how the verbiage that was used would mislead the managers and staff.  The most enjoyable part would be the patients. As a manager I found myself being the patients "go to"  person.  So in order to fix the mistrust with my staff at the time I had to coach up my staff and coach them on how to manage their time wisely so that they can keep the patients expectation as far as time went and making their visit be the most memorable.  This way the patient gains trust in the staff .  Hearing the feed back from the patients on how the staff was improving on customer service was a good thing to hear before the end of every work day.  It was a sad day when I left.

HealthTexas is a managed care organization that has made making ridiculous amounts of money off the managed care system an art form.

The money comes from yearly comprehensive physical exams where the more diagnosis codes you can attach to a patient, valid or questionable, the more money the company gets from the managed care system. Mid-level providers perform all of these examinations. These examinations are intense, insanely time consuming, and offer zero reward for the mid-level, but insane return for the doctors in the group. During the 3 to 6 month period of the year where these examinations need to take place, mid levels can expect to work 12 to 15 hour days regularly, can expect to take a lot of work home, and can expect zero support from management if their personal life happens to exist.

The mid-level providers make 90% of the money for this company, work insanely hard and ridiculous hours, and get paid marginally competitive base salary with minimal bonuses (10K a year if you’re lucky) while, as mentioned before, many of the primary care providers are making 500K to 1 million and more yearly. Mediocre primary care doctors making more money than cardiologists. Seriously.

You need to avoid this company like the plague. If your sole life focus does not revolve around their desire to make ridiculous and undeserved amounts of money, they will chew you up and spit you out with no remorse. Run away.

Horrible and toxic company culture.  Employees who are known to cause disruption and chaos are allowed to remain employed and are enabled.  In my department, politics, religion, etc. were discussed openly.   However, there were a few people in my department that were a joy to be around.

I would be met with negative attitudes, condescending comments from my BI colleagues when I asked for assistance regarding new processes during the later part of my tenure.  After deciding I had enough, I stood up for myself and clashed with both of my colleagues on two separate occasions.  

I'm so elated I'm not working at HealthTexas anymore.  If not I may have been involved in a physical altercation  at one point or another.

During the Christmas season, they give employees a "gift" which is a card with $100 - $150.  But to my surprise the same amount was deducted from my paycheck a week later.  I asked a few others and the "gift" was deducted from their paycheck also.  Such a joke!  I can't make this stuff up.



Health Texas helped me further my education while even being an employee there. The Doctor I worked for was very helpful and educated me in different subjects in the medical field. Some of the advice or teaching that I received from him, was either to help with the current job position that I had or that will help better me in the future. Poor judgement, and lack of communication I would say was one of our offices weak points. Even if we were to speak up during a group discussion, which we lacked on as well, we would still see no progress. In my opinion and also being one that the other employees would look up to in a way, feel that small tasks would be prerfomed, instead of seeing any big tasks and goals that should have been met. Being priorized, and focusing on job duties, not personal priorities, and reasonable triage I something we were hoping g for our clinic, but actions speak louder than words. My opinion can go on about this company, but I will cut this short because I have also learned and benefited from this company a well.

Worked for this company for 9 months. The patients are extremely rude and verbally abusive but when you bring it up to management or their doctors nothing is done about it so we at the front desk had to endure the abuse. Patients knew themselves that nothing would be done to them and they made sure to rub it in your face. We would be extremely busy with phone calls and patients and the MA's or at least some were very rude about it not knowing how much we had to do in the front on top of Medical Records and making sure the referrals are getting done. So much drama at this company and everybody is too spineless to put their foot down. Its not about how hard you work at this company but instead how many butts you kiss.

It was a typical day at work. A busy but stable clinic flow. Learned that HTMG does volunteer work and donations for beginning of school year and American heart associations, food bank,other charities. HTMG has great benefits
I don't think job is hard as long as the TEAM  work continues among the staff. The enjoyable part of the job is that the companyhave little celebrations for birthdays among the staff and holiday decorating in the clinic and most of all the BIG Cowboy Breakfast @ HTMG by Dr Quinones clinic. That is amazing.

I worked for this company for 2+ years. Management is horrible. They used to have meeting to where you could voice your concerns but nothing was done. There isn’t any communication at all, also I don’t understand how this company has been “best places to work for.” This is a joke!  They fire the wrong people all the time and keep the drama people, weed smokers. Also the insurance is horrible and keeps getting worse over the years. It’s not about what you know but who’s butt you kiss. Stay away!!! You have been warned!

I would NOT RECOMMEND anyone work here, this company overworks you and you NEVER get RECOGNIZED for anything. I have worked with Health Texas for 1 1/2 years never got proper training and the manager blames that on me . It is so unorganized they expect you to do 5 different thing at once,  And if you ain’t quick like under 5 minutes they say you need to work on your speed. They say teamwork but how is it teamwork if you the only one working and the rest literally on there phones . So if you have any sense DON’T apply here . You’ll thank me later , know your worth .

If you like working in a place full of favoritism, gossiping &  having nothing kept in private with a High turnover rate. Then this is absolutely the place for you. No room for advancement nor growth unless you are one of there favorites. You can go above & beyond just for a new employee to come in & get paid more than you to do less than what you do with way less experience. They DO NOT HONOR the. “HTMG PROMISES” 

Top Job Titles	Average Salary
Certified medical assistant 48 salaries reported	$61.09 per hour
Patient representative 1 salary reported	$60.00 per hour
Primary care physician 11 salaries reported	$70,000 per year
Medical assistant 3 salaries reported	$16.64 per hour
Medical receptionist 1 salary reported	$13.00 per hour

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