data entry clerk

customer service representative

call center representative

clerical associate

customer service attendant

Helvey & Associates

I have learned a great deal about how to effectively communicate with people by offering financial solutions during their most difficult times of their life through medical billing. My typical day consist of answering incoming and outgoing; one on one phone customers calls to help them resolve their medical bills. This may include filing insurance, setting up payment plans, or screening them for financial assistance. I also manage the dialer system; which is a telephone communication tool, and answer any questions the other account specialists may have.

I enjoy the company of my co-workers. We work closely as a team in order overcome difficult calls and provide recognition to each other for taking the steps to resolve each solution.

The most difficult part of this job is understanding that the customers are real people with real life situations that we have exhausted all of your tools to help them and the account or bill remains unresolved. This is due to their individual financial situation.

The most rewarding part of the job is when you have found a solution to the situation and the customer and our company have met the required collection expectations and/or obligations. It is a Win Win for everyone and the customers show appreciation for our ability to work with them by complementing us on our performance.

What is the best part of working at the company?
Working with Co-Workers everyone was great. A good company as a whole  who really cared about the Consumer and Employees.  Best job ever

What is the most stressful part about working at the company?
Answering calls but it’s part of the job, remain calm under pressure, is hope I was able to get through the day

What is the work environment and culture like at the company?
Work environment, was flexible  and comfortable   , enjoyable and rewarding when you are able to solve problems for the people you serve. 

What is a typical day like for you at the company?
Typical day for me, starting my day on time meeting my expectations and making sure our Customers sew satified.

They care about you and very family oriented. Everyone is welcoming and helpful. Flexible and very kind. You feel appreciated abd valued. They where so caring, helpful and understanding as well as flexible when my mom got sick. When she passed away the Co. Sent flowers and gave me paid time off. Everyone signed a card to send their condolences. We had fun games to challenge one another and won prizes. We always got thank you gifts from the owners as well like coffee mugs and gift cards. I loved it

This company has taught me a lot. Not just through the work I do but as a person. Confidence, empathy, listening skills, problem-solving skills are just a few of the things I have learned from working with Helvey and Associates. In return I have been awarded for my hard work and determination. That is why I strive to do the best I can for them. Helvey and Associates brings this kind of dedication out in all its employees by the respective way they treat one another.

12pm-9pm hr lunch
Learned all about debt collection and accounts payable
The management provided plenty of pressure throughout the day
A training schedule was implemented everyday to help hone skills
The hardest part was having to overcome disputes from difficult consumers.
The most enjoyable part was getting a hefty bonus each month for my hard work and over the top efforts

I was less than thrilled with this position, as my working hours were 11am to 8pm M-F, and there was no possibility for advancement or changing of hours. I felt that the management was poor and played favorites quite a bit. Also, I did not enjoy the collection environment, as it was both unfriendly and seemingly robotic, as you had to follow specific rules on how you dealt with things rather than reacting to and being empathetic with the consumers.

A typical work day would be getting on the phones and calling out or answering any questions patients call in about. The managment is awesome my boss has been so good to us. The hardest part is being paitent and calm with the cleints we talk to explaining insurance information and why theres balances on the accounts. The most enjoyable would be the people I work with they help the day go better..

In my experience, it was better to work there, than to get one of the phone calls from one of there agents (lol). People were great, managers were cool. Its a small company so very limited in what they can do for employees without going broke. But if your looking to change the world, not exactly the place your going to do it.

I gave my very best to this company, and I was denied any opportunity to learn... repeatedly. Go-getters and innovators beware! Diversity is not encouraged. If you're different, you'll be punished. If you want to progress in your training, you get fired. The pay is not actually $12/hr. It's $10.00 plus commission. 
There are much better options if you want to work in the collections field.

There is no diversity here.  It is not welcomed.  GG who had interviewed me was the final say.  It is unfortunate that you cannot get a job based on qualification such as education and work experience.  The pay is very low at $14/hour and absolutely no health insurance is offered.  Horrible.

Top Job Titles	Average Salary
Data entry clerk 9 salaries reported	$14.00 per hour
Customer service representative 8 salaries reported	$15.56 per hour
Call center representative 1 salary reported	$12.00 per hour
Clerical associate 1 salary reported	$14.00 per hour
Customer service attendant 1 salary reported	$16.00 per hour

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