underwriter

service technician

claims examiner

technical support engineer

restoration technician

Heritage Insurance

Although I was successful, dedicated and loyal this co does not care. They operate in a punishing style and look for ways to keep people down. They do not value their employees at all. Management is chaotic, sneaky and dishonest at every level. Mid level managers particularly in the claims and customer service departments do not understand how to retain employees through respect, transparency and putting value on people. The culture is bad and working in the environment is worse. These people go out of their way to punish and know nothing about being a good mentor or manager. Training is awful things change day to day, with no rhyme or reason or understanding. A lot of bad decisions made constantly. There is a small group that controls everything. If you are not in it I would not waste a days work here. It is more than likely you are better than these people lead you to believe you are.

This place seemed to be amazing when I first started, great medical benefits paid for by the company, good salary and employee lunches on Thursdays. This was a smokescreen for horrible leadership by managment and senior executives.  Don't be fooled by these benefits. Health insurance changed to employee paid and management forcing you to take "anonymous" surveys on leadership. That is until they realize you haven't taken the survey, and they call you out for it.  When you answer honestly, they retaliate with write up and termination. Managers will encourage you to share personal information with them, which is highly inappropriate. This place is a total joke! Senior leadership changes their minds and the insureds and agents suffer for it.  ****Beware!!!****

Hurricane Irma Call Center Representative
Responsible for all incoming phone calls regarding claims for Hurricane Irma throughout the state of Florida. Worked 7 days a week, 10 to 12 hours per day. Received and entered information for initial claims in system. Gave customers their claim numbers in order for them to be able to easily call for future follow-up and or additional information regarding claims. Took follow up phone calls. Assisted people with the status of their claims. Gave out Adjuster and Claims Examiner information when necessary. Very important to listen to the customers with empathy and understanding due to the catastrophic event. Referred customers to the Heritage website to assist with their needs when necessary, i.e. getting tarps for roofs, contractor information, etc. Extremely heavy call volume.

Like anywhere, it depends on where you work and what your boss and department is like. My last position required constant overtime hours (unpaid), and I enjoyed it overall but wanted something new after years of doing essentially the same duties. Now I have lots of flexibility but no work and am bored out of my mind. Both positions did not have room for advancement in less than 8 years or so. I loved my supervisors in both positions and the company culture has changed over the years but is pretty good. 

The company has a beat them up, sneaky, and condescending culture. Management in the customer service dept. is extremely weak and unprofessional in every sense.  Zero value is placed on hard work or job knowledge, of which they would like you to have none. This place is a circus, with constant turnover and unethical behavior that runs rampant throughout.  This likely trickles down from upper management and senior leadership who command the culture. Would not recommend employment here to anyone for any reason. 

I enjoyed working for Heritage, however their location in Sunrise Fl seemed to be treated secondary to their main office. This also made us feel no job security. The lack of communication with the main office was very unsettling, we always had to learn of changes or updates via word of mouth. It was very disappointing.

The customer service and UW department managers are the worse, they never say hi or good morning (no manners at all), if you are CSR they treat you like you are so insignificant, there is not opportunity to grow, they don't let you advance to a higher position. Also there is too much work to do and no enough pay, training sucks and communication is bad. The only thing I can say is that the benefits are good, but that's all.

When I started I had the flexibility that was promised. Over time they became more and more picky about it. I ended up being let go because I had to take a few hours out of the week to pick up my children from school. I was told I'd be able to make up time over the weekend and that was just a lie. Although being told throughout the year that I was the best performer, when it came time to get a raise they found every reason not to. 

Great Company to work for. Management are fantastic and really care about you and want you to succeed in the company. The company makes sure you are well trained and really listen to your input. Honestly it's really hard to think of something negative about working here. In my years I've really enjoyed working here and am proud to be part of Heritage Insurance. 

Chaotic, disorganized, condescending, unprofessional, management and mid management. Absolutely nobody knows what is going on here. Constant system changes and nothing ever works properly. It is hard to tell what proper is because there is nobody that understands the new systems they constantly implement. Below poor training for everything. Nobody takes ownership of anything.  

Top Job Titles	Average Salary
Underwriter 3 salaries reported	$66,083 per year
Service technician 1 salary reported	$20.50 per hour
Claims examiner 1 salary reported	$23.50 per hour
Technical support engineer 2 salaries reported	$22.00 per hour
Restoration technician 1 salary reported	$22.50 per hour

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