delivery driver

ice cream maker

route driver

mechanic

outside sales representative

Hershey Creamery Company

Hello, I am a past sanitation operator for the Hershey’s Ice Cream. I want to start off by saying that the workplace is extremely toxic. If you are not part of a clique, you will not fit in or get promotions. You have to be best friends with all the bosses to get anywhere within the company. They expect you to know how to do everything on your own day 1, meaning there is no guidance from management whatsoever. They expect you to train people without being compensated for it… I was with the company for a month and had to train new employees because the individual that trained me already left the company at that point. I was new myself, and still learning new machines. Of course I ignored that red flag because I was eager to work and learn new things myself. The lack of communication within the company, departments, and supervisors are terrible. Also, the supervisors do not know what they’re doing specifically in the sanitation department. They’ve only been doing it for about a year or so there is no guidance from the supervisors at all. The pay rate is fairly low for the type of work you do. Don’t bother asking for a raise, because they will tell you to work more overtime. That there tells you that they don’t care about you, because they are encouraging you to not have a life outside of work. To be honest, there’s nothing really good about the company except for the insurance benefits. Each department deserves a higher pay. 
If you are desperate enough to accept a job offer here, please don’t be a considerate employee and put in your two weeks notice when you decide to leave. They will tell you to leave because “they have been screwed in the past when employees put in their notice”, so instead they decide to screw you out of two weeks of pay and leave your co-workers stranded during busy holiday weeks. 
I wasted a year and three months with this company. I was promised a lead position very early on and then was  told I was not ready for that position. That’s why I stuck around so long. There are better jobs out there, keep searching… this place is not worth the headache or stress.

Just dont work at this branch the manager is horrible, worst decision maker I’ve ever seen. He told me things about other employees that I should’ve never been told, he asked me if he should fire certain people, I was just a route driver that’s not my business. Those types of questions are for the regional guy to help you with.  I would also set up/split up routes for him as I’m trying to get done my route for the day. While I’m driving and have a camera on me showing that I’m on my phone talking to him and splitting up a route.  Overall the job itself though isn’t the worst, some bad areas, some good areas, a decent truck. The freezer on the truck is nice in the summer but sucks in the winter. Truck is loaded for you but most of time things are missing, drivers should probably count their load before they leave like any other job similar to this. Pay is fair for the most part compared to companies similar. Benefits aren’t as good as they say but they are free. Paid time off is decent as well as sick time. It’s not a bad job but highly recommend going to a different branch at least until this manager is gone. 

If you have ever worked in accounts receivables then you know it can be a stressful job. Besides your corporate accounts to maintain and to give weekly reviews for you have the everyday duties, assisting other branches, monitoring your emails, unlocking accounts, set up new accounts, creating spreadsheets, data entry, cash management. After all this you are also responsible for other duties assigned to you by the Controller. Example: Processing Corporate credit applications, Creating Employee Agreements, Processing Re-assigned accounts. Are just a few examples that I was responsible for. Then you have the end of month reports.

But, when you work with good people and are a team the stress doesn't seem so bad when there is someone willing to give you a hand if needed to get the job done.  And you do the same in return.

The most enjoyable part if my job is when at the end of the month you calculate the percentages of your accounts and find that you have them at 98 % in the current is a job well done and also impresses the boss.

Management over promises pay and under provides how many hours you will be working.  When you are told a route makes 55k you dont expect to be working 10-12 hours every day and when all is said and done you are making more like 45-47 tops.  If you are a driver anything and everything that happens is your fault and often gets taken out of your pay.  By the way in addition to how long you are out on the road they then expect you to not only come in and do paperwork which often takes longer because the ops manager cant do math and you have to re look at all your tickets but you then are required to drive and deliver the money to the bank.  Never heard of this at any other company and if somehow the amount isnt what is in the bag even after your paperwork was checked over they take the money out of your paycheck.  People in the freezer constantly load truck wrong and you are missing items which not only aggravates customers but comes out of your paycheck because someone else didnt do their job right.  So if you want to feel like you arent contributing anything to society and want to have no life outside of work this jobs for you, otherwise I would stay away.

But it's what's on the inside that counts...

If you are single, have no family and no social life then this is the company for you.

This company is dishonest and unethical. It was very common for them to hire an employee for 1 position only to put them in another position once they were hired. Most employees are salaried and are expected to be available to work from 3:00 AM to 11:00 PM with no overtime. If you complain you are out.

They frequently misrepresent their products and services to their customers. Antiquated business model, and no real vision.

The owners of the company only care about the bottom line and the management are all a bunch of lap dogs too their wishes, because they are just as afraid of being fired as everyone else. So with that in mind you can advance pretty quickly through the ranks. This will make you feel good for a while, until you realize that the more you know, the more they take advantage of you.


Yes they have cheap benefits and you get all the free ice cream you could want, but it does not even come close to what you give to them...your soul.

Hershey Creamery company overall isn’t a bad company. The people that you work with aren’t bad and I made a few good friends during my time there. However, there are multiple things that are concerning. The biggest thing is SAFETY!

The safety at Hershey ice is bad! My entire time there, I never once saw technicians lock any equipment out to work on it. Had a few people get hurt whether it was falling down stairs that are completely out of code to production people getting their arm caught in a machine. This negligence is very concerning and isn’t something that can be ignored. 

The people there and the fact that you’re making ice creams are a plus. Management may be incompetent but the production team and techs are great people and I did feel a sense of community from them.

Also, be warned that parts of the plant can reach temperatures of 12°F so if you can’t do cold this place isn’t for you. 


Working as a packer at Hershey Creamery is a mixed experience. The work itself is fairly easy to grasp, but it's also fast-paced and can be physically demanding. The machines are frequently broken, which causes a lot of frustration. Sometimes you’re sitting around with nothing to do, and other times you’re rushing to keep up when they finally get fixed.

The pay is decent, but the hours are long and exhausting. By the end of the shift, you’ll definitely feel worn out. Unfortunately, there’s little room for advancement or raises, and it seems like there’s no clear path to move into higher positions. HR is also hard to reach when you have issues or concerns, which makes it feel like your voice isn’t heard. Favoritism is noticeable, which can affect the overall work environment. 

If you’re looking for a steady paycheck and can handle the fast pace, this job might suit you, but it does come with its share of challenges. 

As a former maintenance mechanic at Hershey Creamery, Middletown, I can confidently say it was the worst job I've ever had. The hours are excessively long, leaving you with no time for anything other than work and sleep. If you value work/life balance, this place is definitely not for you.

The company fails to recognize or appreciate the quality of your work. Despite going above and beyond, your efforts will go unnoticed. Promotions are promised but often come without the accompanying raises or improvements in compensation, leaving you with extra responsibilities but no reward.

Moreover, management has a troubling tendency to conspire against employees they dislike, making the work environment toxic and stressful. Save yourself the months of torment and seek employment elsewhere. This job has the potential to negatively impact your life in ways you can't afford.

But it's whats on the inside that counts...

If you are single, have no family and  no social life then this is the company for you. 

This company is dishonest and unethical. It was very common for them to hire an employee for 1 position only to put them in another position once they were hired. Most employees are salaried and are expected to be available to work from 3:00 AM to 11:00 PM with no overtime. If you complain you are out. 

They frequently misrepresent their products and services to their customers.

The owners of the company only care about the bottom line and the management are all a bunch of lap dogs to their wishes, because they are just as afraid of being fired as everyone else. 

Yes they have cheap benefits and you get all the free ice cream you could want, but it does not even come close to what you give to them...your soul.

Place is extremely toxic and cliquey. Avoid if you are a manager or salesman who are looking to advance your careers or have a work/life balance. The other jobs are basically just manual labor with long hours. OT is expected for all positions with no real incentive for salaried employees. Goals and expectations are unrealistic and unattainable. Commission is a dated/complex system made up by the owner to pay you less.

Your job is constantly on the line. Company has long time "friends", "family friends", and "family members" in all important positions. Very out of touch owners whose time has well gone and past 20+ years ago. Too big for a small company but too small to ever be anybody. Company tracks your work days through tablets down to the minute you leave and get back to your home each day. PTO is also hard to accrue. The list goes on and not for the better...

Top Job Titles	Average Salary
Delivery driver 1 salary reported	$55,000 per year
Ice cream maker 10 salaries reported	$26.27 per hour
Route driver 1 salary reported	$45,000 per year
Mechanic 8 salaries reported	$26.57 per hour
Outside sales representative 18 salaries reported	$58,528 per year

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