customer service representative

shift leader

store manager

assistant store manager

food & beverage team leader

Highs

If you want to work for a company that cares about your personal life matters, even drastic changes to your life do not work for high's. They do not care about you. Yes they offer great perks to managers, but the minute you can't do something, and your hands are tied expect to lose your job. You are over worked with little to no help from your district manager, staff comes and goes like expected. If any staff members have overtime even when short staffed be prepared to get a nasty email sent to you. In certain locations the sales goals they have set out for you are near to impossible with no customers coming in. When you give them suggestions on how to get more customers in you are ignored. The higher up's slack in so many ways, but if you do not give them what they ask for right then and there you are reprimanded for it. Some district managers have no idea what they are doing, and give you little to no support. They expect way more from you than what they give back to you. If you're looking for a job where you cater to them and have no personal or family life then this is the job for you! If you have children or have to fully take care of someone, do not work here! The company does not care. They preach about being  family oriented but that only applies to staff working in the office and the higher ups, not the face of the company and the people who are actually making money to pay their salaries. Oh, and forget training. The training team they have rarely do follow ups and if you don't have a really experienced manager who cares be prepared to be on your own. Management does not get thorough training and then when you don't know something it is absolutely your fault. This is a company who only cares if you can make them money or not.

I've been working at High's for over a year. My manager is a very caring and understanding person who is flexible to my schedule and understanding about me being a student. This is my first job and it's about what I expected. The job doesn't require you to do much hard work, but closing shifts at late closing stores are a pain and the company, despite having policy (and state law) that mandate breaks, have never given any of us breaks. In the manual it says you are not allowed to take breaks that aren't scheduled but in my entire time working there, there has never been a shift schedule of breaks. This wouldn't be an issue if we weren't working 8 hour (or sometimes longer) shifts, but we're standing for half the day with no breaks (meaning no time to eat and again, breaks are required by law so this is literally breaking the law). But the pay is fairly decent and if you stay there long enough you can get a raise from 9 to 9.50. Also don't get used to the people you're working with, my store personally hires at least 2 people every month or so because no one wants to stay.

A typical day of work at High's of Baltimore woild be opening the store, Getting the previous days receipts in order. Counting down the registers.Preparing the deposit for the bank. Greeting customers. I learned that being apart of management was being more dependable and willing to go that extra mile for the company.I also learned the importance of inventory and the effect it had on a company if it wasn't kept up to date and being vigilant.My co-workers were great!! They understood that I was there to do a job the correct way and I had there trust and respect.The hardest part of the job was not knowing if I had a job from day to day.The company was in the process of closing all stores that did not have gas stations. My store was one of those stores. The company would just show up at the store and tell you they are closing, that they sold it. The most enjoyable part of my job at High's of Baltimore were the customers.I loved the customers. They were fun and made the day go by a little bit faster.

I loved my manager. The cons of the company outweighed the pros. I only spent a year with the company and in that time I quickly realized that many people are rushed into positions. They come in unaware of their responsibilities and older employees, who know what they're doing are pushed out of the company to make room for people who aren't asking for benefits. I am currently studying for a buisness degree and this is a classic predetory buisness. No open door policy and you can only hope human resources will reach out to you. As if making sure the company is safe for every employee isn't their concern. District managers make decisions without proper investigations and employees who make suggestions or bring up concerns are practically targeted for termination. Overall, its back breaking work, little to no benefits, micromanaging, low staffing, and at the end of the day just "lazy" coperate management. I am ashamed to have worked with this company.

If you go to work for this company at this time, you accept stress like none you have ever accepted before.  One example of there stupidity is letting their Assistant manager go because store has developed a theft problem yet Assistant manager has to work by himself a minimum 35 hours a week.   That gives him a lot of time to view the actions of others. lol Another reason for letting him go is for working overtime without permission.  He worked three hours because his relief did not show up for their shift on time and manager did not answer his calls for guidance on what she wanted him to do.  He could have just locked the doors and left but I'm sure management would have loved that too!   STUPID IS AS STUPID DOES !!!!!!!!!!

It’s easy to stay busy working as there is always something to do. The pay could be a little more as the competition with other stores is higher. Your hours will be different and not the same every week. The manager that I have does a really good job of communicating with employees whether it’s in store or through text. Be very careful about selling to underage tobacco products as you will be fined and possibly fired. You also need to be careful with counterfeit bills as you will have to pay that back if you accept it from a customer. You will also have to pay out of your own pocket if someone walks away with cigarettes and their card doesn’t go through even if you or they think it does.  It can be a good job for someone interested in part time, but to make a career out of it has yet to be seen if it benefits you.

A typical day at work for my store is a very busy schedule. The morning rush is crazy, but never too much to handle. There is down time in between the morning and lunch rush to clean the store and get the store set up for the next rush. Lunch and evening rushes are typically busy, but again not too much to handle. We have shift duties that are to be done on a daily basis in order to keep busy and to keep the store looking awesome. From working at High’s, I have learned to always communicate and that it is always better to work with a team rather than alone. I would say the hardest part of the job would be being able to handle every customer that comes in here (nice or mean) and knowing which ways to handle certain situations. On the other hand, the best part of the job is definitely the customers and able to have a bond of loyalty between each other.

A typical day at highs starts by getting on the register and dealing with customers. Usually the shifts lasted anywhere between 4 to 9 hours. I also cleaned alot and stocked shelves. Management is horrible, they don't have a clue on how to manage and train employees. They mistreat not only lower management but there frontline employees also. Absolutely no people skills, qualify you to a management candidate at High's. Unrealistic work working conditions and procedures. Doom to failure if changes are not made.
Changes are not expected due to Corporate attitude. If you are looking for  doomed future, than I highly recommend High's.

Job is a lot of fun when it comes to coworkers.  Team is small, so more intimate, and staff does not change often with the exception of Assistant Store Managers.  They seem to be targeted whenever anything goes wrong.  Corporate doesn't really know how stores work, they simply state what they think it should be like and their views in no way match up.  Hardest part of the job was the constant fear of being called in.  As ASM it's my job to go in at the drop of a hat any time from 4am to 12am.  ASM's usually close, so they work 2pm to 12am, but are frequently asked to be in early the next morning.  So trying to get sleep is a task in and of itself.  Otherwise, it's a ton of fun.  Customers are a bit of a drag as they usually look down on you, or are looking for handouts, but mostly enjoyable.  Job is repetitive, but easily handled.

For being a new hire I was under payed and overworked. Within a month of being with the company I was expected to work 50-60 hour weeks giving me little to know time to spend with my new-born. The location I worked was VERY understaffed and given almost no help from the DM and expected to preform ABOVE the other near-by locations due to being a high-traffic area. High's has a policy of filling stores with fewer staff first, even if it means making the new-hire drive to a location FURTHER from their home, even if that location is ALSO in need. I was also told from early on that I should not take my LEGALLY ALLOWED breaks and to eat quickly on the clock so I can get back to work.

Top Job Titles	Average Salary
Customer service representative 147 salaries reported	$15.75 per hour
Shift leader 98 salaries reported	$16.77 per hour
Store manager 84 salaries reported	$50,327 per year
Assistant store manager 71 salaries reported	$45,500 per year
Food & beverage team leader 53 salaries reported	$18.00 per hour

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