account manager

product manager

inside sales representative

regional sales manager

customer service representative

Hilti Group

You'll have limited autonomy but it seems like soon that will all be gone. So much focus on metrics and CRM makes the job very unpleasant and stresful. People seem to spend more time spinning numbers to keep management off their backs than actually selling. They seemed to have taken a good job that people loved and strangle the joy out of it. This is not a relationship based job. This is hard selling on every call. You have to call on the same top customers over and over and show them new things every time to try to sell them another tool or anchor, etc. Management finds ways every day to micromanage more just when you thought it couldn't get worse. If you want to be treated like you can't be trusted and feel like your company thinks you're incompetent and can't manage your own time or prioritize work, this is the place for you. They do invest in 2 week training in OK but it doesnt prepare you for the day to day work of the job. It's more like an amway convention, selling new hires on the company and job. 

What is the best part of working at the company?
Serving customers, asking questions and responding to questions are the best parts. Other than that there are no best parts of working at Hilti. The store I was at got tons of pallets of merchandise with no room to operate. They are the most disorganized operation for stocking products that I have ever seen. It is almost impossible to find items and/or stock items unless you have been there long enough to follow the haphazard location of items. Also, you have no privacy there. Management and sales reps are belittling. 

What is the most stressful part about working at the company?
I just mentioned the most stressful parts of working at Hiti with the previous question. See question #2.

What is the work environment and culture like at the company?
See the answer to question number 2. It is not a good culture. The experience at Tulsa offices is horrible.

What is a typical day like for you at the company?
See answer to question number 2. I believe it says it all.

Pros: Coworkers are great people, corporate locations have full coffee bars (though not free). There is a lot of diversity in the company- Black/Latinx/LGBTQ+/Women-led Affinity groups. Global company means possible opportunities to work internationally.

Cons: The monetary compensation has never been great for anyone in the North American part of the company. Many people have jumped ship since the pandemic began to wind down due to the company's strict rules about WFH and mandatory office days. They aren't  backfilling a lot of positions due to a tight hiring budget, which leaves employees with a massive workload and no extra pay to show for it. There is an extremely overworked and falsely positive culture in the company. 
Lastly, getting a good manager is basically like roulette. Not all managers are held to very high standards or checked in on very often, so management quality is absolutely not consistent. This could very negatively impact your work ethic and burnout rate if you roll poorly and are stuck with a manager who doesn't take managing a team seriously. 

I have a lot of negative feedback but let me start with some positive. I learned a lot. Learned about managing a store/warehouse, SAP, logistics, using UPS, courier and Freight. I also attained a forklift license, got more Sales experience, and developed a ton of new skills. In Hawaii, there are unique challenges with logistics and customer base. The company does not understand that and are running a sub-optimal business operation that leaves customers very unhappy and employees having to do a lot of drawn out processes and approvals to do anything to keep customers happy. Again, this is Hawaii, maybe in other locations and under different management it may be a much better work experience. FYI: I am the fourth employee in a row (two man store/warehouse) that got fired or left due to issues with management. Do your homework. Lastly, with PTO, you won’t really be able to use it when you want it. Many times it is one or two people running the store and there isn’t coverage.

What is the best part of working at the company?
It's not a good place... had to do inbound pick and pack all in one day with only 4 people working In the whole warehouse. Just imagine a 53 foot trailer with 40 pallets that had some bulk and some mix pallets. You would have to sort through all of them individually then later put it all away but that's not it. You'll still have to pick and pack to order the same day so just imagine tripling the work load for the inbound days. 

What is the most stressful part about working at the company?
Every day I was under payed was full time before this part time showed up. I wax getting payed 15.25 at full time then later ask how much they where paying the part timer and he was getting 18.50...

What is the work environment and culture like at the company?
Over work for under payment not worth the stress 

What is a typical day like for you at the company?
Boring and tired never nothing new just the same every day

No room for advancement unless you have an irrelevant degree. 

Management will either exploit you, try to get with you, and if they can’t, target you 

Management - does not help resolve issues - they create more 

Time every movement you make and write you up if they dislike you/ will target you if they dislike you. So you always have to be on your toes. 

Don’t talk to any other employee about anything because they will run right back to management. You can trust no one who works there

They don’t appreciate the good workers they have - they’d rather hire outsiders who have irrelevant experience then promote the amazing hard workers who are already employed there. 

Very unorganized and expect the lower level employees to run the show. 

Point fingers environment instead of take action and rectify. Their culture is meaningless. 

When I applied to this position, I was excited to start working here. I was hired through a Temp Agency and during my interview at Hilti I was told by my manager that after my contract would end I would be able to get hired through the company. When my contract was nearly over, I was told that I would not be hired through the company and that was pretty much done and over with. I asked multiple times if I could get hired through the company and was told that they can't because there was no open position available. I was a hard worker at this company and always made sure I did a great job. It was completely unfair for them to this and I want applicants to understand how this place operates before accepting a job here. The pay was low, and the way they made it up for it was to feed employees every once and a while instead of giving people raises.

A great company to work for if you are not in the warehousing side of the business.  Great co-workers for the most part.  Management is the issue.  Warehouse manager is a stepping stone for corporate jobs.  Most stay 1-2 years and are gone.  Supervisor turnover is high due to burnout and frustration.  Warehouse is too small.  We ran out of capacity on a regular basis.  Equipment is terrible.  Not enough of it and what you have is constantly breaking down.  Understaffing is a constant issue.  The company does not have a standard way of receiving product.  Many suppliers from all over the world creates multiple processes, paperwork, etc.  Benefits are excellent.  Pay is above average.  Hours are long.  Time off is the best I've seen at a company due to the company being European based.  

Really is a great place. Especially if you are early in your career. The culture at Hilti is overall positive and the Hilti Family really does seem to want to put employees at the front. The difficulty is if you want to progress past the Sr manager level it is almost impossible, especially if you don't do a stint in Sales (which they value highly). Overall it is a great place to learn and grow as they give you real responsibility really early in your career. My time there was great and if you are someone that doesn't have a ton of ambition then you really could stay there your entire career and probably be happy.

What is the best part of working at the company?
Management is super excellent they help you with everything and they have very very very much patience working with one

What is the most stressful part about working at the company?
Actually there's nothing stressful when it's hot it's hot when it's cold it's cold what to expect out of a warehouse but it's an excellent place to work

What is the work environment and culture like at the company?
Everyone gets along with each other

What is a typical day like for you at the company?
A normal day when it's busy it's busy and it's not you stay busy

Top Job Titles	Average Salary
Account manager 17 salaries reported	$78,859 per year
Product manager 6 salaries reported	$103,583 per year
Inside sales representative 4 salaries reported	$45,000 per year
Regional sales manager 4 salaries reported	$130,750 per year
Customer service representative 4 salaries reported	$45,500 per year

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