caregiver

in home caregiver

nursing assistant

home health aide

personal care assistant

Home Helpers

I did enjoy working with the clients and met some good friends (other caregivers) while working there. The office staff is the worst tho. I gave them my availability several times but continued to get sometimes up to 10-25 text messages or phone calls a day asking me to cover open shifts. No consistency for clients. IE Clients complain of having different caregivers every day of the week. I told office several times I could work with that client every day instead of being sent all over Walworth and Racine county seeing different clients all the time but nothing changed. No consistency with how to handle things either. IE One week I was told the after hours phone line is for emergencies only, the next week when I called the office during normal business hours to report a non emergency issue I was scolded for bothering them and to next time call the after hours phone line. Office managers have been known to not even “open their laptop” to handle issues properly or to look for replacement care for clients who must have service while being the operator for the after hours phone. Office seems frantic most of the time, handling the same issues that come up every week instead of setting up guidelines and having policies in place to handle things before they become issues. Seems to be a lot of “for thee, but not for me” from sometimes rude office staff. No transparency. Feels like office tells us things (lies) to appease us temporarily. Felt post for the job was very misleading. IE no company car, very little training, and office does not treat its employees better then other companies. Very low wages.

Assignments with client or clients listed and hours of service, required duties and location were given out every two weeks. Schedule changes were made by telephone contact as needed. Upon arrival at a client's home the health aid was required to phone in to a company to log time in and before leaving a call to log out. Plan of care was implemented, including requests from the client. A shift's activities included fixing meals, doing laundry, cleaning bathroom and kitchen, assisting with bathing and or dressing, medication reminder for each time medications was due. Providing transportation for client to appointments or shopping or assisting family in taking client places. Client travel mileage was reimbursed using a form.
I learned that professionalism and communication are valuable links between care giver, client and agency. Dependability and home making skills put the client at ease and make their quality of life better.
Management was very good, with several office staff supporting the home health care person with information needed to support the client, or time to hear concerns. Effectively used paperwork and documentation also was a great support. Co-workers were professional and developed team effort when several were on one case.
The hardest part of the job was being limited to 34 hour work week when full time work was needed by the employee. The travel expenses of the employee, to and from a client's home, also kept the wages lower than appeared in a paycheck.
Serving the clients and a supportive agency made this a great place to work.

I was hired on May 16th, 2025, with the understanding that I would be brought on as a full-time employee. During the interview, I was told that full-time hours would be available shortly after they found a client match for me. However, I didn’t receive my first client assignment until June 8th nearly a month later.

Even once I was placed, I was only scheduled for 8 hours per week for the next three weeks. It’s been incredibly difficult financially, especially after starting with the company in mid-May under the impression that full-time hours were just around the corner.

Eventually, I was told I’d be assigned to two clients and would begin working two 10-hour days each week. I was hopeful and relieved but unfortunately, this fell through due to a lack of clear leadership and coordination.

At this point, I’m honestly heartbroken and deeply disappointed. After learning how much clients are charged for 24-hour care, it became even harder to understand how so little support was available for employees like myself.

Please, if you are considering working here, be sure you’re in a financial position to absorb unpredictable hours and unclear scheduling. It’s unsettling to see how difficult it is for a smaller branch to organize its staff and retain good workers. I truly wanted to grow with this company, but the level of disorganization and lack of follow-through has left me speechless.

I share this not out of bitterness, but in hopes that others can go in informed. We deserve to work for companies that value both their clients and their caregivers.

Some assignments require you to wait on others. I didn’t like staff being late or not showing up on time to relieve you for lunch/breaks/or end of shift. They will ask you to wait Etheridge client, sometimes it was required depending on the client. 
An easy way to get fired! One of my reliefs kept calling off , she made me 2 hours late to my daughters daycare. I was compensated for staying late but had to find other care. Again this was a decade ago my kid is a teenager now. No major issues, a few personal things I would change from my own experiences but…..

…Otherwise a fun job with nice clients. Shopping and preparing meals with them is fun. Some clients get meals delivered others you shop, cook, or dine out with like family.
The company is quick to answer anytime you call while working so you never feel alone. You dial in for work upon arrival from the clients house phone which shows you made it to your destination on time. There’s always a communication binder to help you with the clients. The binder shares anything from likes, dislikes, background on the client, current status, med reminders, to do’s, about the previous shift from another staff, etc. Also space for you to provide notes of daily activities or helpful tips for the next staff if need be or simply to CYOA.  
A very caring and professional job w/a ton of support for both the staff and clients. 
Key take aways… Be mindful, professional, and show up on time…nobody likes waiting! 
Care for the client as if they were your own family. 

I had a great first year working for this company. I was working 50+ hours (by choice), loved the clients, had a great relationship with the owners, was offered overtime. However, during my second year working for the company, I started having to turn down extra shifts and overtime opportunities. They immediately cut my hours from full time to less than part time. Felt very unappreciated and disrespected by owners on more than one occasion. My schedule would be changed over and over and then they would get mad when a last-minute change wouldn't work for me, and again they would cut my hours. 
When they would give me hours, they would have me working until 11 pm one night, and I'd have to be back at work the next morning at 6 am. There were several occasions where I was working over 20-hours straight, back to back shifts. 
They disrespected several of my clients as well. They would move days/times of shifts without informing the clients of the changes, or they would inform them the morning of, sometimes just hours before I would show up. 
I believe that the owners only cared about the money, and not truly on providing exceptional care to clients. 
The most enjoyable part of the job is ending every day, knowing that you made someone else's life just a little easier and a little better. I loved getting to know and becoming such a crucial and valuable part of each client's life.

I worked at Home Helpers of Middle Tennessee for one year. When I first came to the company everything seemed fine. I was welcomed with open arms by the company (so I thought). There was confusion when I first started with the company. I walked into my job (clients home) with little to no information on who I was working with and what I was supposed to do for the client. I was only given the address to input into my GPS. Management left it up to the previous caregivers to brief the new caregivers and whatever they forgot to brief me on I just would not know. If you work in the facility with this company be prepared to do the work of a CNA or higher (even if you don't have the certification or training to do so). I can't count the number of times I was left in a situation to figure it out for myself because management was so unorganized. They are unclear in their policies and unorganized. You can ask the same question to two different supervisors and get two completely different responses. My coworkers and I brought our concerns to upper management and the CEO but nothing changed. Workers have gotten hurt on the job due to lack of training and management could care less. I'm glad I left that place when I did. I would NOT recommend working for this company.

Also, there have been multiple discrimination issues with this company.

In your interview with the company they make a lot of empty promises about what it will be like working for them. They promise you a raise, that you will never get, at your 90 day review. They promise you full time hours and then schedule you for less than 20. When you ask them for more hours they will schedule you for overtime and then take it away from you because they're too cheap to pay you the overtime rate. They call you at all times of the day no matter what your availability says and ask you to pick up shifts. Most of their shifts range from 2-6 hours and they will send you to as many places in one day as possible and not give you enough drive time in between the two homes and then reprimand you when you're late. They rarely supply clients and caregivers with the information and equipment necessary for the job.  The starting pay rate is 9.50 no matter how much experience you have or if you are a CNA. There is nothing good to say about being an employee of Home Helpers, you shouldn't apply unless you want to give up your entire life to work for a company that doesn't care about keeping their employees safe and happy.

I would not recommend this place at all that's why I gave it one star if I could I would have given it zero Stars. They lie to you in the beginning. They will tell you a certain amount that you would be making an hour for Medicaid patients and then later when you look at your check you are making a dollar less than what they told you. They pay you that even when they are advertising on indeed to pay the amount they told you that you were going to get paid. They have you driving all over the place with no mileage and no extra money for it when you're driving about 45 minutes away to a client's house and they have you working and not so good conditions while not paying you good for it. Then when you leave they try to give you a 50 cent raise and tell you pretty much that it's your fault and that they could have let you go from the beginning even though the clients have called and told them that they like having you as a caretaker and that's the reason why they're trying to give you a 50 cent raise. There is no PTO there is no mileage there is no taking off and having a doctor's note. Also the people running the company or that are managing the company inside the building are not friendly at all and have attitudes all the time.

a typical day involved was spent with my clients and generally I was free to do what client required and fit within my company's guidelines.

I learned to open up within the parameters set by laws in the state.  

The management was ok.  Definitely needs improvement,  The home office would set rules that in reality did not work.  My direct supervisor was a great person; however, did not always answer calls or texts that needed to be answered.  At times, it was disorganized, and to be honest, broke many privacy laws in regards to clients (in the office).  It was hard when talking to workers from other companies and hearing how much more they made, and how little we were paid,   Our company had high reviews from clients of other or former companies, and yet, we were the lowest paid.

 Our executive management (owner and family) drove expensive cars and never had an open door policy.  All calls to them are screened, which if I was ever an owner of a company, I would have secretary answer phone yes, but, I would listen to employee.  Our particular owner had an "above the employee" attitude.

Hardest part of my job was dealing with sick people who felt sorry for themselves and in their particular situations, had higher expectations on me.

the most enjoyable part was my clients

I would go to the homes of those needing assistance and provide custodial nursing care (such as hygiene & mobility) as well as assist in household chores, transportation, and provide company and moral support. The goal of my job is to help those needed assistance maintain the highest ability of independence that can be achieved.

I think the most important thing I learned from this job that I did not already know from school is how to communicate and deal with those who have moderate to advanced dementia. It takes patience and certain words to communicate with these individuals without making them upset or fearful.

The management was really very nice. The hours were flexible, however I found difficulty in maintaining hours for the fact that I had school and many of the available hours were morning shifts that I could not fulfill.

I only met coworkers once, because it is usually an independent job. They were pleasant people.

The hardest part of my job was probably finding hours, to be totally honest. The job itself was pleasant and it was nice getting to know the clients that I worked with, which was the most enjoyable part.

Top Job Titles	Average Salary
Caregiver 1041 salaries reported	$16.55 per hour
In home caregiver 327 salaries reported	$15.80 per hour
Nursing assistant 299 salaries reported	$17.17 per hour
Home health aide 345 salaries reported	$19.38 per hour
Personal care assistant 221 salaries reported	$15.18 per hour

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