pharmacy technician

staff pharmacist

pharmacist

delivery driver

it support

HomeTown Pharmacy

The top managers seem to be very nice but underneath the facade, they actually do not care about employees who have worked there less than 10 years. What I noticed while working there is that they are totally OK with you working 16-20 hour work days but if you do not meet your mandated 8 or 9 hours on other days, they will say something to you about it. I have seen employees break down in tears during meetings about working long hours and how they feel hopeless. The managements response is that hopefully soon they can get it figured out. To me this shows a huge disregard for their employees. Their idea of a work life balance is being off on Sundays. Therefore, they expect you to work as many hours as you can all the other days of the week because at least you get Sunday off. I would also recommend not accepting a job that does not have a clear job description, as the ambiguity of your role will lead you to getting a negative review. I have worked for both large corporations and small, family owned operations like this one. I can say with confidence, these small, family owned operations are not good places to work. They only care about what is best for the company because it is their company. For this reason, they are okay with working sun up to sun down and expect that out of their employees as well. If you try to suggest new ways or give feedback, you will be told that you need to learn how to do it "the Hometown way". They will also make it a point to tell you when you are not doing something on time but they expect understanding with they are 30+ days late giving you a review or never actually give you a job description that was promised. They expect a lot out of their pharmacists as well and are very critical to those who do not catch on very quickly. There is a lot of micromanaging that takes place as well and a serious lack of delegation. They tend to take the word of certain employees as 100% truth. I have seen fantastic employees get negative feedback that was not deserved based on one person's point of view. All in all, I would recommend working somewhere else. Also- if you have young children, wait until after flu season to apply because if you miss work with sick kids, they will repeatedly pretend to be interested in your child's well-being but will come down on you for missing work once you return.

One of the biggest issues is micromanagement. Employees were expected to handle a lot of the responsibility, but with constant second guessing instead of real trust or support. The constant tension between coworkers and management was barely palpable. 

Be prepared for a hostile work environment where loud disagreements and compensation decisions that are disconnected from actual production and workload. Accountability is inconsistent, while some employees spend more energy advertising personal side projects than doing their actual job. 

Communication from leadership was a major problem. Major company decisions happened with no notice, which makes employees feel disposable and uncertain about their future. When people are working that hard to keep locations running, they deserve honest communication. 

On-call support was also frustrating because of mismanagement and unclear processes. Often times, staff would wait to call to prevent micromanagement of a ticket from getting a daily required task done, like setting up a new user without HR approval. 

Finally, there were some serious transparency issues. Decisions and conversations directly effecting departments happening with former employees amongst leadership, directly under-minding employee trust.  


I love this job because there's a variety of different tasks to break up the day so the typical grind of a regular pharmacy job isn't there. Normally if I come in and work a steady pace I'm able to move around and the work day flies by. I also like this job because you're not face to face with a line of angry customers like typical retail pharmacies.

With that said no job is perfect and I think the benefits (mainly health insurance) could be much better. I do like the dental though. Also there's some ''interesting' and just negative co-workers that I've come to find out have been here for quite some time. It's not everybody but I just don't let them bother me. Sometimes you can stay over your shift for 15-30 minutes because we're either behind due to someone calling in or we get late orders but that isn't typical day to day.

I do appreciate the fact that they're super flexible with schedules and seem to work with everyone the best they can. Having to have an appointment scheduled during your shift is never a problem. It seems like management is trying to improve the place and the staffing for the better. If your experience is like mine and you come in and learn a variety of things your work day will go quickly and you will get a pay increase pretty quickly compared to what I was used to in previous pharmacy experience.

What is the best part of working at the company?
Since of family and welcoming in the store but at the time the manager and pharmacist in charge at that location was so busy , the budget doesn’t allow for enough technicians to be able to give the appropriate service for each patient taking away from the personal connection of the team and the relationship between pharmacy and patient. 

What is the most stressful part about working at the company?
The way the pharmacy was run was so unorganized and not professional and if you try to correct it there wasn’t time it was always a mess , corporate came in to check inventory into their new system and completely messed up the on hand amounts which is not legal and wouldn’t schedule the time and technicians to correct it 

What is the work environment and culture like at the company?
Needs help for new management 
They put in a drive thru got a new pharmacist and fired everyone who had been there the longest right before their anniversary of 20 years employee. You have to invest in the staff in order to get the patient care expected 

What is a typical day like for you at the company?
Crazy 
no one was informed or knew what was going on at any time 
Chaos always and in front of customers 
also the same people called multiple times a day atleast 6 everyday and the cashier is supposed to help customer at counter and answer the phones

The position I was hired into was supposed to be a pharmacy technician position but as more time went on I had realized I was probably lied to. I was thoroughly convinced that although my name tag said “pharmacy technician”, that I really was only a front end/retail worker who occasionally worked in the pharmacy when the other technician was unable to or if it was a busy Monday. Whenever we needed the district managers help with something he was unavailable. Or he would tell us that he’s coming to help us and would never show up. I would not recommend working for this company unfortunately. I wish the store I worked at never got bought out by Hometown because surely it would’ve been a better place to work. Hometown pharmacy wants to start licensed and PTCB certified technicians off at $10.75. Asking for a raise is like asking them for 1 million dollars. Oh and they don’t actually put you in the pharmacy until like at least a month after they hire you. Then they wonder why you don’t know much in the pharmacy. Also there’s no formal training. They pretty much just rely on other co workers to train you which isn’t good because you don’t learn A LOT. Work elsewhere unless you’re ok with having an enormous amount of responsibility for $10/hr.

I was hired to be a data entry clerk, after 3 months they allowed me to train for that. After 30 more days, I was laid off with 5+ others due to a loss of a major client contract. I went back a few months later when they advertised for a position in which I held when laid off. I was interviewing with Chelsea LTCs HR for about 3 minutes when a maintenance contractor walked by the open conference room door and started chatting with her. Without saying a word, she stood up and walked out of the interview to talk to the contractor and as if she had forgotten what she was doing, turn to me and told me that she will take my application under consideration. I never heard back, no surprise there. Then after a few more months of not finding a job I applied for unemployment where I was denied and the reason was, HT told the unemployment office I was "let go" due to assault of an employee. Not only was that news to me but a total shock and totally unfounded. I was never able to collect unemployment and if it were not for my military retirement, I would lost the house I bought weeks after getting a job at HT in August that year as it was nearly 8 months before I found another Pharmacy tech job.

As a pharmacy technician at Hometown Pharmacy I felt appreciated and valued by my management staff, peers, and customers. It is a family owned and operated pharmacy that truly puts family first. I enjoyed my time as an employee and would recommend this company to any pharmacy technician, pharmacist or front-end clerk on the hunt for employment. A typical day at work is fast paced during peak working hours with downtime to recoup and recharge. Workplace culture is subjective depending on the culture you also create. The hardest part of the job was always worrying about our customers prescriptions. No fault of the pharmacy, the fault lies with drug manufacturers and their disconnect with medication availability, medication demand, and medication cost. The most enjoyable part of the job was my coworkers, customers, and overall feeling of accomplishment when you can see all the pieces falling into place at the end of the work day.

I worked for a smaller pharmacy for a few years then hometown bought them out. They said nothing would really change and honestly for about a year or so it didnt. But all good things come to an end and at the end of the day everything became a mess. From them cutting payroll hours, refusal to offer a competitive wage and forcing out 30+ year employees to save money. Replacing key positions with unskilled replacements that cause walkoffs and alienate vendors, to my personal favorite of moving their headquarters to a new town that is more convenient to the owners despite staff already moving to the current location. Also thinking it was ok to allow covid positive customers to come in just to buy snacks. I dont see much long term viability for at the very least several stores without a massive overhaul of the management staff from store managers and above. 

This company doesn’t care about any human. They try and say they are a ‘faith based’ company but I think that’s just how they get to sleep at night. They close stores without letting customers know— they get rid of employees for no real reason and sweep it under the rug so other employees don’t see how they treat loyal employees. You should never feel secure at HomeTown Pharmacy, if you simply bat an eyelash a way they don’t like then you are gone the next day. Benefits suck, you’d think insurance would be better for being in the healthcare industry. Half the time you might as well have no insurance. They pay the bare minimum. You get hardly any time off the first two years, that’s if you even make it that long before they stab you in the back. Anyways, just save yourself and look elsewhere for a job. Not good people. 

As a former store owner, I feel HT is doing a solid job in a highly competetive health care market, a market which is dominated by corporate giants, steadily decreasing reimbursements from all PBMs ( insurance companies), and less and less government support for smaller companies, all of which makes for a very difficult arena to function in.
So, having seen first hand what they are faced with, I feel Hometown is doing a respectable job.
All areas of ANY company can be improved, however, I have also seen that, for the most part, the staff who complain the most at a company, are those that really should be probably doing a better job to begin with.
Upper management has been cooperative, responsive, and helpful. 
It's really common sense, come to work when scheduled and on time, do a good job, and you wont' have a problem or be micromanaged.

Top Job Titles	Average Salary
Pharmacy technician 2 salaries reported	$20.00 per hour
Staff pharmacist 5 salaries reported	$60.20 per hour
Pharmacist 1 salary reported	$65.00 per hour
Delivery driver 3 salaries reported	$14.00 per hour
It support 2 salaries reported	$22.00 per hour

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