host/hostess

server

bartender

host/cashier

restaurant manager

Hook & Reel

My experience working at Hook and reel was not great at all. The manager was never considerate & used a lot of sarcasm. At some point working there I had to change my availability because my transportation changed but he would still schedule me times that I would struggle with having a ride there. Mind you I not only put it in my availability but voiced it to him verbally. When I came to him above out it & also stated the fact that I wasn’t making enough money to take Uber’s all the time his words were to take a bus. Working there you would always feel unappreciated which was voiced by other employees at the time as well. The manager had made it clear on many occasions that we ALL were replaceable or when new people came in, that we were training our replacements. My hours had started to become short & i wasn’t making money. I walked out & never looked back after learning that the “owner” told another employee that she cut my hours because I stated that I was tired & ready to go home during one of my shifts. The other employee had said that she was ready to go & the owners words were “don’t say that because I’ll cut your hours like I did... (mine)” the same day I learned this information the owner has asked me to be a food runner for the day (which I had done before & was familiar with) when asking me to do this she stated that she heard that I didn’t do my job the last time I was food running. I asked her who told her that & she said she couldn’t tell me so I asked her what I did wrong & she said that she couldn’t tell me that either, Which made no sense to me at all. I worked hard at that job & I knew almost anything there was to know about it at the time. When we first opened I worked 12hr shifts and was working 7 days a week. Giving that job the best service I had & it all just felt unappreciated and not worth it. It was VERY unprofessional & if you were to collect opinions from people that were there at the same time as me, it wouldn’t be to much different from mine.

I worked there almost two years; I was a very hard and dedicated worker, I helped out in many aspects even though my position was a server. The place was a very good and fun atmosphere in the beginning, sure management was like a revolving door but it was able to stay afloat because of a strong staff and morale. But within the past 6 months, the general manager had start to go on a power trip. Bending rules for the favorites of theirs, spitefully removing shifts if you happen to be on their bad side, letting people work without an ABC card on top of serve underage children without carding them at all, letting everyone in staff know that a write up disappears within two months time, etc. A lot has changed for the worse but nothing is being done to improve. I say this as an honest previous employee to help out anyone who goes in with no knowledge of anything going on inside.

The turnover rate is horrific as is the overall state and organization of the Management. Very little communication happens at all as they also change your schedule without informing you, even if the schedule is the very next day. Within two weeks I was lied to about my salary and the work/life balance that I was promised. You're expected to work open to close, 5 days a week with no break or food. Let's also talk about how the servers have to tip out 4% of their net sales which can range to $45+ from their pocket and there goes the tips they made for the night. Bartenders and bussers share the same tip pool for the entire day so if you worked twelve hours while your busser worked two, they're still getting a share of your hard earned tips. I don't ever write reviews, but if you're a manager, server, or bartender looking here, keep looking elsewhere. 

Basically got ghosted from this place?? Have never had such consistently bad interactions with management and coworkers.  
Things were very unorganized as they were trying to get their new restaurant s*** together, which I've been a part of before and it was not like this. Not sure how hiring multiple different managers with bad attitudes helps. Google reviews consistently complaining about management and unpleasant experiences with their servers.  Probably because (almost) all the servers were "friends" before working here, in turn lots of people called off on all the same days. You either get away with anything or get fired for literally nothing.  Depended completely on management's mood that day. 
Time off requests completely ignored for no reason. 
Asked for one day off or something and got taken off the schedule with absolutely no communication?? Hire qualified management.

Management at this location is horrible. They are very condescending, unprofessional, and have very significant communication issues that hinder the workplace. They entertain a lot of drama with their employees and as a result cause a lot of tension within the workplace. Some male coworkers are also very inappropriate. They will make inappropriate comments and advances. If you address them to any manager, the manager will tell you "Oh no you took it the wrong way, he's like that with everyone!", or they'll simply blow you off. Also the restaurant is only at 50% capacity, and the managers overstaff the restaurant making it difficult to get tables unless it's extremely busy. You'll usually make good money on the weekends, but during the week, you better pray your tables are feeling generous. I whole heartedly do not recommend this job to anyone. 

Poor communication between management so you might hear something from one manger and none of the others know what you are talking about. Often asked for employee feedback and almost never made any of the changes. Management talks down to or with little to no respect to employees. Obvious favortism. a member of management read the schedule wrong and fired me for leaving on the time that was on my schedule. When I pointed that out to the owner I was told that the situation was out of her hands. When they realized their mistake they called and asked me to come back. After being treated so badly I didn't want to but its hard to find a new job quickly. I ended up going back for another month or two but the disrespect and belittling continued so I finally decided to leave.  

This is the kind of job you get just to make some extra money on the side. MOVE ON as soon as you get a better opportunity.  The turn around rate is high for a reason... manager is messy,  unprofessional.  Means well but plays the favorite game. Coworkers strangely isn't held up to the same standards as others.  Higher ups will let other "senior" employees or "more liked" employees get away with not doing their job correctly but if you do the same YOU will be complained about or reprimanded while they are not at all.  Your personal business will most likely get spread amongst staff, 
be careful what you share.  Owner is cool... but doesn't really interact with employees unless necessary and can be a bit biased.

You can make really good money at the establishment, however, The management does not care about you and treats you as nothing more than a disposable pawn. You will be worked relentlessly, and they barely give any compensation whenever they ask you to do something requiring you to dedicate the time you weren't supposed to spend at work. As stated earlier, the only thing that motivated both my co-workers and me to work there for years was the money. The discount is 30% off capped at $12. On long shifts, there is a chance that they either give you no break or that you get a very small one. This can mean that you will only get a 15-ish minute non-paid break on a 9-12 hour shift.

They make you sign contracts stating that if you are seen with your phone in hand the first time is a write up, if you’re late the first time is a write up and second time is a suspension, you can’t eat on shift, and you can’t come in on your day off and sit at the bar or at the tables in the bar area. You can’t sit at a table after your shift while waiting for a ride unless you order something. There is no employee area, management literally tells you “I don’t want to deal with that” and then they don’t, management held a meeting for the servers to express what they do/ don’t like about working there and then threw it in our faces. There is no job security, they will fire you for anything. Also employee meals are barely discounted. 

I loved everyone there but it was a brand new place. Therefore it was very chaotic in the beginning they were taking 40% of are tips earned. They said it was the accountant he didn’t know we already had to claim cash and claimed it are self then they doubled it because they didn’t think we were claiming. I loved the owner well one of them he was amazing. They were very understanding if something happened.The customer base tho do not tip they had to finally change it to where they included the tip since ppl weren’t tipping but 1$ on sometimes 200$ meals. A lot of us had to leave because they did not do that when we were there. Fun people not a lot tips you have to work 12 hour shifts making maybe 120 at the most for the whole day.

Top Job Titles	Average Salary
Host/hostess 15 salaries reported	$17.98 per hour
Server 25 salaries reported	$24.91 per hour
Bartender 17 salaries reported	$26.93 per hour
Host/cashier 19 salaries reported	$14.78 per hour
Restaurant manager 6 salaries reported	$64,500 per year

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