caregiver

behavior technician

social services manager

in home caregiver

program manager

Hope Human Services

I worked here for two months. I was a lead. Also, program manager I have was so quiet, barely told me anything. I never had a schedule for my staff. Everything was scattered. I had to ask questions multiple of times to get anyone to explain anything. It got to the point were I never knew when someone was calling off or not coming in. The staff was like high school again, always drama. Ontop of it all. No matter what I did for the clients, it was never enough in anyone's eyes. I was so shock

ed I got fired because I asked the same question to many times,?  or I was confused too much. When in this position, I go to a lead meeting  and I'm told different scenarios on how to do this job and than they change it once you leave the office. They don't take there staff serious, and some of the staff will end up in the office for neglect and not even get fired. Even when they should be
 But they can fire people they just don't like. Or maybe it's because I didn't go to the office enough and talked behind people's backs. The staff videos you while your on shift. If you don't fit in with these people they will fire you and send you on your way. I was very astonished. They don't give the clients enough toilet paper or paper towels to clean with, they have staff not going home but staying at work five hours later than they should and than they try to make the lead at fault because they report it. Worse company I have worked for HANDS DOWN. they are so unorganized, if you want to work as a DSP. It's easy breezy. But just don't go as a lead or you will regret it or get fired for asking questions anyways. This company taught me many things, don't trust people, don't talk to much and pretend to make people like you. Become fake so you can please other people. I also feel that they are dirty. They smoke outside client houses and they will throw the cigg all over the ground. The staff is disrespectful  and barely anyone likes anyone.theres no trust. The staff sits outside to talk on phone instead of watching the clients. But they dont get fired.  The person they have you train with don't even know what she is doing and than it's your fault when you do what your told to do. They tell you your wrong and than fire you because you do what your trainer tells you to do. I would not recommend  lead position. Managers are horrible, program  managers does not train you on anything. Just so sad all that I seen at this company. I am upset I got fired but at the same time I am Happy, I was very unhappy at this job.  Also I want to point out the whole time I worked here I did not have a schedule for the staff. Never knew who was coming in also because my staff kept changing there schedule. But it was so bad that my own manager would not even give me a schedule to go off of. 
 Anyways, hope the next lead can handle this position. Because now I see why they went so long without a lead at that house 👎🙌

Coming from a larger company I see a lot of flaws. They report the bare minimum and usually after the fact. For example If a client isn’t going to take their meds on time the pharmacy should be called before hand otherwise that’s a med error and needs to be reported but they call after the window passes and it’s not considered a med error unless the pharmacy says they cannot have them. All marks should be reported but they are not and the tracking is also very vague and could lead to some issues from rcs. A couple sentences of how the shift went doesn’t help documentation for behaviors etc. They require clients be transported per company vehicles only which is a plus and not in a way the clients shouldn’t be restricted to scheduling a van days in advanced that’s technically a restriction and shouldn’t be allowed. 

There isn’t much flexibility and the 8 hour shifts 5 days a week are very draining it’s either very early or very late for the shifts no in between or regular like 8-6 hours. The pay is also very low even if you have experience and have had higher roles they pay barely above minimum wage and give very small raises upon one year, two years etc Why is anyone going to work hard/stay for .25 after a year? They advertise like this $14-$15 an hour but the higher pay is based on how long you’ve been in the company so it’s not really $14-$15 it’s the lower number. That’s pretty misleading. They also seem to be mostly male staff due to level 6s can’t be around females that makes is hard because you can’t really work many places in the company. They have pretty good bonuses and $600 allotment for benefits. It seems they are working hard on retention but if the pay were better I don’t think that would be an issue so maybe if they invested in the pay more than the bonuses/benefits it would help a lot more. I also feel like experience should be counted as if it were a year/two there not as if someone didn’t have any experience because we should not be getting paid the same as some 18 year old kid brand new to sl. I do like how professional it is so far no gossip and such. I do like that there isn’t a bunch of rules people can be people as long as no one is offended. There is something with their applications mine got “overlooked” it’s best to go in and ask for an interview if you don’t hear anything for awhile.

What is the best part of working at the company?
Definitely the best part are the clients! They make the experience here all worth any stress you may feel working in this field. 

What is the most stressful part about working at the company?
The most frustrating is the management with the lack of communication. Or their lead DSP's thinking that they are above everyone else and get a big ego and let it show. 

What is the work environment and culture like at the company?
Really laid back and can be really fun some days and other days you can be put to the test. But at the end of the shift, you are always feeling glad to be a part of the experience you are living at the moment. 

What is a typical day like for you at the company?
Most days there are tasks to complete for the day and appts. But you would start with meds and breakfast, then discussion on plans for the rest of the day. Work on goals and most of the time it is easy going, and some days depending on the task at hand you may have to be quick with your problem solving and knowledge of de escalation skills. Knowing your individual well enough to know what supports will bring the best outcome. Before you know it, it is the end of the day and your going home.

What is the best part of working at the company?
The clients that we work with are amazing. I learned alot just being around/ talking to them

What is the most stressful part about working at the company?
Management or lack there of, does nothing to help the client or the team. Staffing is terrible, communication is non-existent and don't have any plans. Otherwise your relief staff won't show for 4-5hours after your shift. They intentionally ignore staff, as I've witnessed in the office.

What is the work environment and culture like at the company?
Management turnover rate is bad. The clients are the only thing that makes this job worthwhile. The work we do in helping the individuals live their best lives

What is a typical day like for you at the company?
Usually a good day with client. It's only when you need management to set up scheduled appointments such as nurse delegation or trainings. I've been set up on the wrong day for trainings multiple times by management. Just to show up and be told it already passed.

The HR is smug, and disrespectful. They have fired employees over accusations with no proof. They do not give adequate raises to their employees, they overwork and then scold employees for being burnt out. Employees have been scheduled back to back trainings and graves with very little time to rest in between, and then considered firing the employee for calling out of some of those shifts. They put one person in charge of scheduling all their employees and it became an absolute mess with schedules being changed without notice, on call employees would go weeks without hearing about an open shift. The place is a mess and they pretend to be organized. It’s an unfortunate embarrassment to the caregiving workforce.

Upon being hired, there are roughly three weeks of training to undergo. Often this training is put to use when the clients being cared for become challenging. Collaboration between fellow Direct Support Professionals is a constant and important necessity, as well as with the managers.  It's always rewarding when a client completes a task, goal or positive social behavior independently. Flexibility with scheduling is required, as being asked to fill in for a shift that same day or having your schedule changed by a manager can happen. This job comes with great health, medical and life benefits as well.

Hope is a decent company. The pay isn’t great. Not near as good as other companies. There are too many shifts and not enough people to cover them at times because of the “hiring crisis” which is really just because of the mediocre pay. Most supported living places will offer 18-20 dollars an hour. But they stay firmly at 15. And the clients are very tough clients, so people quit and find other jobs, because it’s not worth the hassle. The management/office people are nice though. It’s literally the pay that’s the problem,and they will continue to lose employees because of it. Literally everyone I know that works here is looking for a new job. It’s a shame because it has the potential to be a great company. 

The focus on client/person-centered values was the biggest draw-card for me to come over to join the Hope team - and I haven't regretted it!! They truly put the interests and support of the clients FIRST and are setting the standard for agencies in this region. In our field, the benchmark set by the state, makes it hard to find and retain quality staff - but Hope focuses on giving as much support as they can to employees, quality training, and additional incentives - such as highly competitive wages (compared to similar agencies) and PAID benefits!!

Working here was an interesting experience for me. The work itself was usually easy but then there were days where the clients would NOT want to cooperate/became inappropriate (which is expected to happen) but to only be paid $16 for it was a little strange to me. I had a Bachelors when I worked there, and you only need a high school diploma. The reason I left was to go work a job that utilized my degree and I also received a large pay difference somewhere else (but it was not a DSP position). Now I'm in VA and was offered a DSP position for $18 which is more reasonable. 

What is the best part of working at the company?
Hope is a good group and good pay but some co workers can be difficult to work with the managers I work with are willing to work with you with advanced notice 

What is the most stressful part about working at the company?
Having to fill in at the last minute when you have worked long hrs already but you can't leave till the next shift is fully staffed 

What is the work environment and culture like at the company?
Learning how other cultures differ

What is a typical day like for you at the company?
I got in for my shift sometime the clients are in bed asleep sometime they are awake

Top Job Titles	Average Salary
Caregiver 18 salaries reported	$18.48 per hour
Behavior technician 22 salaries reported	$20.18 per hour
Social services manager 5 salaries reported	$54,408 per year
In home caregiver 2 salaries reported	$17.90 per hour
Program manager 2 salaries reported	$53,784 per year

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