teller

customer service representative

banker

branch manager

bank clerk

Horizon Bank

I would not recommend this Universal Banker position in Troy. Although it is a business center with little customer traffic, the lack of support and structure makes it a very frustrating place to work.
There is little to no proper training. You are expected to teach yourself the job, and management does not consistently follow up to ensure you understand procedures. The current manager is new and still learning the role, which results in poor communication and lack of leadership.
HR and upper management provide minimal support or motivation. Instead of addressing issues in real time, mistakes are often ignored until they become serious, and then employees are blamed. Constructive feedback is not given consistently, and concerns are handled reactively rather than proactively.
Team culture is also disappointing. When asking coworkers for help, the common response is that they had to figure everything out on their own. This creates an unsupportive environment where collaboration and professional growth are not encouraged.
Overall, it feels like employees are left to struggle without guidance, accountability from leadership is lacking, and job security can feel unstable due to inconsistent management practices.

Horizon Bank is the worst financial institution I've EVER worked for. Technology is from the 1980's! No help from upper management, all they tell you to do is read the training manuals. Loan training was literally 5 1/2 hours. Time for some major change, Horizon Bank!!! I would never recommend anyone to work here. My manager helped us as much as she could, but upper management wasn't very helpful for her, and very disrespectful to her at times. This place drains your soul day after day! Hopefully the new CEO can change things around for the current employees. There's a lot of employees that go above and beyond with no recognition or praise. Benefits, paid holidays and time off are decent. They really need to step it up with training. You can't run a successful business unless you train your employees what they're doing, and then blame them for insufficient training and knowledge of what they're supposed to be doing. There's no card service team to help with issues with debit cards, it has to go through many hoops to get an answer for the customer. It's a job to pay bills, but not a secure future with this company!! 

What is the best part of working at the company?
Seeing my customers every week. 

What is the most stressful part about working at the company?
They want you pushing products out for the company financial gain and really not caring about the customers in the process.  It was always about how much money can you make the bank! The customers that really needed the loans and assistance, there was nothing really set in place to help them. 

What is the work environment and culture like at the company?
They make the environment very competitive.  Everyone has a quota to meet and who are you going to step on to get it!

What is a typical day like for you at the company?
Cold calling people to convince them that they need a loan! If they opened an account,  it was like taking an order. "What else can I get you to sign up for. Bring your money from your other banks over. Give us your 401K, Pension  for pennies on interest!

Horizon Bank was a great place to work.  They allowed huge growth potential for starting and existing employees and work with you if you need training or personal assistance.  Most of the departments are cross trained to handle tasks unless specialized and will help others with quick response times. I have noticed however that depending in which department you work for, it is very much a favoritism game.  If management does not respond well to you or sense any lack of work or emotion they may try to drag you further down.  For the most part, most management however seems pretty fair.  They are very lenient on policies such as Sick Time or Vacation but do also place certain restrictions to become to lenient. All in All, Horizon is a good place to work for in most cases.

I made and received collection calls and customer service issues. I completed the ordering of office supplies for the department in which I worked.  I also sent account files to the attorneys that needed to be pursued for suit.  I completed guarantee letters to insurance companies for vehicle total loss and completed 1st and 2nd mortgage demand letters along with letters for payments that were made and returned for NSF.  I learned a lot with this job as I continued learning with the more projects that were given to me. The co-workers were OK, sometimes didn't work as a team but that was a requirement.  The hardest part of the job was not being trained fully and getting frustrated.  I loved my customers!!

Horizon is very sales based and has a strong focus on upselling. Many branches of Horizon bank are in rural or small town areas and the goals that upper management sets for the branches are basically unattainable in the low to mid income areas that the bank operates. You do not make commission on sales you make, but your annual raise is based on whether sales goals are met. It feels like they make the goals unachievable purposefully so that they don't have to give their employees raises. Tellers and branch managers are great to work with but upper management is awful. 

My days were very busy assisting the HR Officer with all manner of HR matters. 
I learned a variety of things here as well as some HR practices. 
I found the management to be very open and friendly. Felt I could go to my supervisor with any issue. 
My co-workers were hard working and diligent. Qualities I admire and try to adhere to myself. 
Not always knowing the answers to questions asked of me. Due to my short time there I had not gained complete knowledge of all functions. 
I had a wonderful supervisor who gave me excellent instructions and was appreciative of the work I did.

This was by far the worst company I have ever worked at.  They treat their employees terribly, they are not accepting to ethnic employees, and their training and growth opportunities are a complete joke. Their is a high turnover rate for a reason. They strategically and covertly push out staff that do not convert to the "Horizon way". Beware of reporting anything to the Human Resources department. Upper management is a complete joke as well. This company caters to the rich. It has very little compassion for the lower income/ paycheck to paycheck customers that come through their doors. 

You are worked harder than what you get paid for. They can't keep staff in. Management is trash and they only care for themselves. It may sound like a great place to work at first but once you are in it is awful and you will be miserable. If you quit before the year ends and you use vacation you ow them for that time, you are never told that during the hiring process. They tell you not to work over time but sometimes you can't help it then you get in trouble for working overtime. This is a terrible company and no one should have to work here. You will only succeed here if you no someone higher up. Don't waste your time

Smaller branch in a smaller town handles different customer bases than bigger branches in bigger towns. All employees should be treated equally, which isn't the case. The staffing needs to be filled and has been left empty for over 2 months in our already low staffed branch. Customers are pleasant to work with, as are employees. Benefits are mediocre but cost too much. Compensation is low and raises only offered yearly. Weekends are free, and holidays are paid, and time off is exceptional!

Top Job Titles	Average Salary
Teller 1 salary reported	$49,840 per year
Customer service representative 2 salaries reported	$18.38 per hour
Banker 3 salaries reported	$23.05 per hour
Branch manager 1 salary reported	$86,126 per year
Bank clerk 3 salaries reported	$15.87 per hour

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