hotel manager

senior java developer

sales director

human resources coordinator

client success manager

HotelPlanner

● Work-life balance
They initially say it’s a great work life balance HOWEVER they do not tell you it’s an uphill battle to book because 1. 99% of people don’t realize they are calling a third party service and are put off by it and 2. The hidden fees are insanely expensive to most people. I was forced to work 12 hrs some days just to try to make a livable wage as it’s 100% commission. Maybe better as a side gig if you have an hour or two a few times a week to spare.

● Pay & benefits
Not worth the time.

● Job security and advancement
Training was ok, but after I started getting going I kept reaching out to different people asking for help and tips and never heard back. That alone turned me off completely to the company. Working remotely, management was the only way I was tethered to the company and they wouldn’t help me succeed.

● Management
I never heard from management again after training. Even after trying over and over to get answers to my questions. Very disappointing and the reason why I left.

● Overall
They don’t prepare you for the hurdles. Most people calling don’t realize they’re calling a third party company and the hidden fees turn most people off. I was making almost no sales and felt defeated so I reached out to management over and over again asking for help and tips. Crickets. No one ever responded to me. It was very disappointing as I pride myself in great sales and customer service and I figured it was in their best interest for me to succeed too. It made it seem like they didn’t have answers to my questions and that’s why they never responded to me. I worked remotely so I was completely on my own. Do NOT expect a livable wage here. This is a side gig at best.

As someone who has worked for Hotelplanner.com, I would not recommend this company to anyone. The management is extremely disorganized and unprofessional, and they don't value their Contracted “employees”. There is ZERO support or guidance from the management. Unless you count the 1 open office hour each day for questions just to be told “I’ll look into that.” and never hear back from anyone despite repeated request for answers/help.
The management team is more concerned about their own personal gain rather than providing much needed customer service support to their agents. 
The communication between agents and the company is non-existent, and there is no clear direction when trying to correct an issue created by the company for a client. This is even worse if you are a client in need of help with an incorrect reservation. The company does not provide any real training except to push sales and move on to the next. 
Overall, my experience with Hotelplanner.com was terrible, and I would not recommend anyone to work for this company. The management is unprofessional, and there is no support for the people that are doing ALL the work for them. If you are looking for a positive and fulfilling work environment, this is definitely not the place for you.


When I finally received my login details I was excited to start. But once I started I quickly realised that it wasn’t as promising as they had said. You were lucky to get 1 sale out of 30 calls. Yes the commission is great but the effort needed really isn’t worth it. And after just a week they have now deactivated my account because I am not making enough sales. But this was not a fault a my side because most callers are just looking for information on hotels or was under the impression they were calling hotel directly.  Or even are. But off because rates are much higher than other agencies. Or you get right through to the end tell them the total cost and they hang up on you. Seriously a week they didn’t even give me the chance. But if your willing to put in the hours of work and not make a single sale then go ahead. I made them well over $400 in a week and  I still got deactivated! 

Let me start by saying that the only great thing about this job is that you can set your own hours and work when you want from home. The pay is not worth it at all for the amount of time and energy you have to put into it just to end up making pennies each week. When you book a room for a customer, the payout, most of the time, is only a few dollars for each room that you book. If a customer ends up canceling, you lose your commission for that booking. The customer also thinks that they are calling the hotel when they aren't because of how they aggressively market on Google, so if a customer searches for a hotel in a specific area, the hotel name shows up and is linked to them, but the customer won't spot the difference easily. They are also much higher priced than the actual hotel itself, which prevents most people from booking. You are also coached to mislead/lie to the customer and tell them that the rooms are already sold out if they see a cheaper price online. 

There are so many bad reviews and that is only a reflection of the individual and not the company. I’ve worked for hotelplanner from home for over a year and every single time I’ve put in a full day’s work I’ve never made under $100 and the average I make a day is $200 for a full day’s work. The most I’ve made a day is just over $400. 
This is not just a sideline job, it can be your main job, if you are willing to actually work and be smart about it. I love the freedom to work when I want and take off whenever I like. You work as an independent contractor so the money you make is solely dependent on yourself. 
Most of the long term management give good advice on how to handle calls and making the most of it your time.

For me, it’s an amazing job. Don’t listen the negative from others, but rather try it for yourself. 

I worked only 2 weekends to start it out because I have a full time job. They deactivated my  account because I didn't make enough money for them. First of all they are controlling how much phone calls you get depending how much you sell. I just started so of course I won't be selling much. Plus  most of the callers are rate shopping or wanting to get a cheap room so your commission is nothing! This job is only good for a good bull s.....r who can sell an ice to an eskimo in a short period of time and then they will leave them for another company to make BETTER commission. This company only cares about money not their workers. I don't see this company will make it reading a lot of negative feedback


Flexible work at home job. You can log in anytime (once hired) and start taking calls. The only problem is during training they sell you a dream that you will be making a lot of money when working certain amount of hours. Once you start taking live calls that is not the case. Half of the time the people calling don't even want to reserve the hotel or complain that the price is expensive. There are days when I realized I was working for free cause when you pick up 20 calls without one sale, you're better off finding a full time hourly work at home job rather than this flexible commission only.

This job offers a great start up position for new employees. I enjoy going into the office and working on our sales project! Every day I feel motivated to sell more rooms for my company. The environment is happy and cheery in my opinion. Hotel Planner is always throwing a party and occasionally caters food and desert for the team. The hardest part of the job is handling the variety of phone calls you get. People can be very rude all while you as an employee have to keep a professional tone (Standard for this field).

Love  flexibility the most. If you work it, it will work for you . You must stick with it and understand that it takes a few months for the checks to catch up.to what your averaging in a week on your commissions.  I sell mostly prepaid rooms except to the veterans. Many of these are allready on sale. Explaining to the customer that the base rates on the internet are available according to availability ( the more rooms hotels book the higher the rates) helps them to understand.  My manners and friendliness go a long way I believe. 

I see a lot of negative reviews but I have worked there for over a month now and think it’s great. No set hours, work whenever you want, for however long you want. It’s quick easy money from home. There has been many days I make $75 in 45 minutes but most days I work 2 hours and make between $50-$75. Be prepared for a lot of rejection just regroup and take the next call. Sales experience definitely a plus if you want to make money because there is no base pay. 

Top Job Titles	Average Salary
Hotel manager 1 salary reported	$21.50 per hour
Senior java developer 1 salary reported	$106,621 per year
Sales director 1 salary reported	$86,500 per year
Human resources coordinator 1 salary reported	$19.50 per hour
Client success manager 1 salary reported	$21.00 per hour

Working at HotelPlanner: Company Overview and Reviews

HotelPlanner

HotelPlanner Ratings

Popular jobs at HotelPlanner

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected