service technician

splicer

engineer

launch manager

business development executive

Hotwire Communications

First lets talk about the good. I want to say the people there were typically very nice and I had a great experience with my trainer and some managers. The pay was also great for the training and at first I barely felt like i was working form home. However that being said thats where the good points ended. Training quickly became a mess after not receiving my necessary equipment 1+ weeks past when I was supposed to. Also the training was so extensive yet at the end we barely learned how to do the actual job they wanted us to and tried to push us out on the floor when we were no where near ready. My initial manager left the company a few days after I was assigned to him and was never told until about after month when I ASKED. Reaching out for help was initially useless as I barely received responses and everything was very confusing and mishandled. Information was everywhere with no time to consume and learn as they expect you to do work before and after you clock out. No time to breathe or even ask questions and do your work properly. They add you to different departments without telling you or proper training and even after they gave more training it wasn’t even correct as we were taught one thing and then told another by different managers. Not to mention when you have tech issues they take way too long to get back to you and solve the issue if they ever do. No flexibility or support and just very overwhelming so unless you’re a robot this is not a sustainable job.

I'm talking at least about the fiber optics department, and it's not so bad working for them, but if you think you're going to get paid well, say goodbye to that, because here you work below the line, and you're often doing nothing, which for many would be good, but it's not like you'll be doing nothing for long, because when it's your turn to work, most of the time you're stuck the 8 hours or more under the sun or enduring the cold. It's part of the job, which is understandable, but here in Texas, the climate is brutal, and if you're paid below the line, they demand much more than if you were earning 30 or more. When it comes to a raise, they always put obstacles in your way and get away with it. A raise NEVER, NEVER goes beyond a few cents, unless you're one of those people who spends their time kissing their bosses' feet. Be prepared to do a lot of overtime, which is good for many people since they can make a lot of money with it, but if you do it too often, be prepared to never visit your home since you will live more at work than at home. When the days of on-call come, prepare yourself to always have your phone glued to your body because if, for even a second, you don't pick up the phone at any time, they will be throwing it in your face that they will fire you. One good thing I can say is that I will never deny you a vacation day. This company in Florida is much more welcoming and much more humane. They let you grow easily and there are many things that can help you, but here in Texas, since it's still starting out, it's very bad, and the people above you are very racist.

The title speaks for itself. Every employee at Hotwire are nothing but expendable assests. 
-Management will suck you dry, and dispose of you. 
-If you are are threat to someones advancement and/or position, they will find any excuse to alienate you until you quit. 
-Nothing is organized or set in stone. One thing will be said, and be completely different the next day.
-No procedures or real processes. Everything is being made up along the way.
-Due to the fact that 90% of the employees there have no where else to go, they will stab you in the back to ensure that they remain in good graces with upper management. 
-Watch what you tell your coworkers or peers. There are people who will pretend to befriend you, and report everything back to your boss. 
-Insecurities are very high amongst employees. Due to the high turn over rate, and the various demands of upper management, titles/job descriptions are never organized or set.
-The owner of the company is extremely out of touch with her employees and allow the tyrants(upper management) to do whatever they please. Even if it’s to the detriment of the company. 
-The level of respect is very poor. Management regularly gossips and degrades each other to one another. If they do not like you, they will berate you and slander your name throughout the office. Discrediting you every chance they get.
-Being considerate and trustworthy is deemed as weakness. Being cold and calculated is glorified.

If after everything you read, you still decide to apply here, please know that you have been warned.

A typical day at work consists of getting there on time, getting all the websites up and running. Look up any updates, and signing up to the phones. Getting calls from sales, trouble shooting, billing, scheduling, verifying information both in English and in Spanish can be a bit difficult if you are not ready, however, at Hotwire, you are given all the tools to make the process easier. I learned that you actually do not stop learning. There is so much competition in the cable TV industry, that you have to be on top of things to keep up and at Hotwire, they do just that. When it comes to management, I have the best supervisor and manager. Any issue that a customer may have and it is above my authority to fix, the supervisors and managers will take care of it in an efficient manner. My co-workers are my support system. If there is a time where I need a website or just information about anything, I can depend on my co-workers to help me out as I can be depended upon when they need my help. The hardest part of the job would have to be when employees do not follow through. No calls backs were made and the customer still has an issue. Notation, notation, notation, notate the account so everyone can be on the same page. The most enjoyable part of the job is when Hotwire takes all the employees to a baseball game every year and the birthday parties or company luncheons. Everyone gets in a great mood when these three things happen and makes the rest of the day pleasant.

Typical workday at Hotwire in my position starts with checking emails for any issues that need to be taken care ASAP, then making sure all projects are updated, then prepare for any upcoming meetings if no meetings hit the field and go check on contractors and project progress. At any time, these things can change its construction so anything can happen and change your entire day. The main thing I've learned here is teamwork and how new technology is rapidly changing and upgrading. Management was tough to handle in the beginning but once you learn how a person is, and they are willing to know that every employee is different and needs to be handled as individual then anything can be accomplished, and the team can run like a well-oiled machine. Workplace culture is very team oriented, and we all work and do what's best for the company and clients very hands on. Hardest part of my job would be working with the different personalities at each project and some of the processes that should be streamlined. Most enjoyable part/s of my is the team and the balance between work and life. I truly believe when any employee knows home is and can be taken care of these days that allows you to concentrate on work during work hours. Please do not change that, this is that small mom and pop culture that Hotwire shows even though we have been around for over 20 years Please keep this CULTURE!!!

This company is not the right fit for anyone seriously seeking a technical support position. During the recruitment process, the role was misrepresented as being tech-focused. However, once training began, it quickly became clear that the job actually revolves around customer service, billing, and sales.The lack of transparency and honesty in the hiring process is extremely disappointing. Training was poorly structured, overwhelming, and didn’t align with what was originally discussed. Trainers would focus more on micromanaging camera usage rather than helping us understand the fast-paced and inconsistent information being thrown at us. One trainer even told us to “get ready for our mouths to hurt,” which says a lot about the expectations here.The pressure to rush through training and get into production without proper preparation was frustrating. There was no proper adherence schedule given to some of us, including myself. More than half of my training class left early  a clear sign of a high turnover rate and disorganization.If you’re genuinely looking for a role in tech support, I strongly recommend looking elsewhere. This experience felt like a bait-and-switch, and the added responsibilities were far beyond what was communicated during the hiring process.

My experience working in the NOC at Hotwire Communications was deeply disappointing. From my perspective, there was a clear culture of favoritism within upper management. Advancement did not appear to be based on performance, technical skill, or work ethic, but rather on who aligned themselves closely with leadership. It often felt like growth opportunities were limited unless you were willing to “play the game.”

I also personally experienced and observed what I perceived as racial bias in leadership decisions. Instead of fostering an environment of fairness, transparency, and merit-based advancement, the culture felt divisive and discouraging.

Trust was another major issue. Communication lacked transparency, and it often felt unsafe to speak openly about concerns without fear of retaliation or being labeled negatively.

As an armed forces veteran, I found the lack of meaningful support especially troubling. Rather than feeling understood or accommodated, I felt dismissed and, at times, invalidated when raising concerns. In my experience, veterans were not treated with the respect and support one would expect.

Overall, I would encourage leadership to seriously reevaluate company culture, management accountability, and how they support both minority employees and veterans. There is significant room for improvement in fairness, trust, and professional development.

Healthcare benefits and paid time off pretty good. Salary or hourly pay is way underpaid with no raises or pay increases. Been here 9 years and no hourly pay increase at all. They only offer quarterly bonuses but you have to meet a performance mark of 98% or higher to get a bonus. The perimeters they set is almost impossible to meet. If you miss like 3 or 4 things off the perimeter  in the 3 months quarterly bonus you will not get a bonus. For example I left a couple of tiny cut clippings from a cat5 wire in a smart panel and I was penalized for it. The pay is the biggest problem working for this company. This type of work telecommunications as a field technician you should be making at least $30 to $40 per hour and this company does not pay that. I suggest you go to Verizon, Comcast/Xfinity, Or Frontier somewhere where they compensate you accordingly to your job title. Where they are going to pay you properly for your expertise and skills. Know your worth. This company has lost many experienced quality skilled technicians because of the well underpaid hourly pay. And I am next to leave. In the process of leaving putting in 2 week resignation notice. I suggest you don't come here. They won't pay you for what a field technician is suppose to get. This job title you are suppose to get at least $30 per hour. Top pay for this type of job 
is about $38 to $40 per hour. Again know your worth.

My experience at Hotwire Communications has been extremely positive, especially having the opportunity to participate in the PMP training program. It’s clear that Hotwire genuinely invests in its employees and takes professional development seriously.
The PMP training was well-organized, practical, and directly applicable to the work we do every day. It wasn’t just theory—it helped strengthen real-world project management skills and prepared us confidently for certification. What really stood out was the energy and enthusiasm from everyone involved. Being surrounded by motivated colleagues who were committed to learning and advancing made the experience even more rewarding.
Hotwire's culture is one of its strongest assets. The environment is fast paced yet supportive, leadership is approachable and engaged, and there’s a strong sense of teamwork across the organization. You’re encouraged to grow, ask questions, and take ownership of your development, which makes it a great place to build a long-term career.
I would absolutely recommend Hotwire Communications to anyone looking for a company that values its people, promotes growth, and actively supports career advancement through programs like PMP certification.

I wish I could rate this company 0 stars. I thought working at Hotwire was going to be a fun, exciting, family oriented company. I always tried to find the silver lining. There is none. 
 The service is horrible. I feel sorry for the customers who are forced into contracts with Hotwire. The Tucker office is the worst. There is a lot of favoritism shown. The EVP is a nice guy though. The HR lady there is so sneaky and conniving. She is a piece of work. A young ladies mother passed away during training she didn't offer any condolences only that she had X amount of occurences and would be terminated. During training we all talked about the bad reviews and if they had any truth. They Do. Run from this company. Even if this place is a last option. Run.... I came from a fortune 500 company and I am a lifetime hospital employee. Let me maintain my lane and get back to really helping people. Not stealing from them. The contracts are bogus. The PTO policy is horrible. The 401K is commical. They match .5%. Customers' threaten to contact BBB all of the time, as they should. The employees need to contact osha. The morale and culture in that office really makes you hate going to work. Stressful job. Micromanaging at its finest. Benefits are terrible. You will not receive a raise. They have lost some of the best employees by their shady business practices. Do yourself a favor don't do this to your mental.

Top Job Titles	Average Salary
Service technician 1 salary reported	$30.00 per hour
Splicer 5 salaries reported	$33.60 per hour
Engineer 1 salary reported	$31.00 per hour
Launch manager 3 salaries reported	$61,633 per year
Business development executive 2 salaries reported	$87,500 per year

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