residential aide

case manager

housing specialist

director of social services

administrative assistant

Housing Solutions of New York

This review reflects my direct, first‑hand experience as an employee. Any statements here are based on observable conditions and documented interactions during my employment. I have proof to back up my observations.

Management was consistently unprofessional, disorganized, and dismissive of employee concerns. The workplace was unsanitary, including a recurring roach problem. Employees were routinely overworked, pressured to take on overtime, while extra hours and benefits were disproportionately given to favorites. Policies were applied inconsistently, and concerns raised internally were ignored.

I considered filing a complaint with the EEOC regarding workplace practices but ultimately chose to move on rather than invest further energy into an organization that failed to meet basic professional standards. I do not recommend this employer. They’re better opportunities with better pay and better benefits that won’t require you to overwork yourself. They’re better opportunities that won’t unnecessarily create a hostile work environment.

Currently employed. I’ve worked in the social service field for about 24 years. In doing so it afforded me the opportunity to work in all areas regarding human services. I’ve  worked under many titles. Being very comfortable in my role working as and H/S at BPHN. For the first time in many years; im finally working with a very well versed PD who gets it. My PD, is cool, relaxed 😎 and very supportive in my H/S role. She/he knows 4 table spoons of everything when it comes to housing; that’s how we keep  our numbers up.  We also work good together and that’s very important. I would just like a raise.  My thoughts, “I think $50,000 is fair after  working at BPHN for one year; keeping your numbers each month with a good attendance record.Other than that, I like working their.

A typical day is coming in and empowering the clients with tools to become productive members in society. I've learned that many of the HIV/AIDS clients lose a lot of self-esteem due to family members lack of knowledge of the virus so they shun them in fear of catching the virus. I love the management here because they give you the knowledge they posses freely and unconditionally. My co-workers are great they are team oriented. Unfortunately I haven't crossed that path of the hardest part because I am still getting over the fact that they pay me for doing something I am so passionate about: However for the purpose of an answer I would say not providing all the services that the client is entitled to because someone is slacking in their responsibilities.

What is the best part of working at the company?
When I worked there, I had a Site Director to work for. Caseloads can vary and can get as high as 40 clients depending on how Case Managers were available. Good Benefits and decent salary. 

What is the most stressful part about working at the company?
Heavy caseloads and maintaining contact with clients who may not be interested in services


What is the work environment and culture like at the company?
Very good. I never experienced any negative issues while there.

What is a typical day like for you at the company?
Meer with clients, complete service plans, write progress notes and file documents into case records.

This company is the most disorganized and toxic in social services. You will not be appreciated and you will be blindsided if you have expertise and your site director is in their feelings due to such. HR sides with the SDs so do not got to them for any sort of mediation. They think that they can pull the wool over your eyes when it comes to their behavior. They blame staff for other staff leaving as to why no raises cannot be issued to staff, oh the pay is low also. I say get your experience and hop on the next job that comes your way. 

I was employed as a Social Worker contracted by DHS. What I appreciate the most about the company is, there is a black CEO who seems to be invested in hiring people from within the company and in the community. However, this did not necessarily make for a balanced job culture in that some of the managers in leadership did not seem to be appropriate. In other words there were people in leadership positions who did not have the skills or experience. In addition, I would suggest that company provide a better benefits package. Other than that the company is ok and maybe a wonderful place for someone.

A Typical day of work for me consist of me meeting with clients ensuring that all clients have medical and Public assistance. As a Case manage I also assist client with employment trainings and referrals to view apartments. As a case manage I'm also responsible to do unit inspections weekly which to me is where I really get to see how the clients live. The most hardest part of my job is having to log a client out of the facility when he/she returns to the facility after being gone for 48hrs. The most enjoyable part of my job is seeing clients that had no ambition to work or move find jobs and apartments due to my due diligence and service to the family.

What is the best part of working at the company?
Working at BPHN helped to sharpen my experience. You are forced to figure out a lot with little guidance.

What is the most stressful part about working at the company?
There was a lack of support and a disconnect between leadership.

What is the work environment and culture like at the company?
Leadership at times are hypersensitive and react more with emotion than with reason. 

What is a typical day like for you at the company?
The days were never ending with extra responsibilities being placed on you void of fair compensation.

This company is terrible. Management lacks knowledge nobody really knows what to do. Your given WRONG directives and then given ANOTHER directive to fix the wrong directive….it was honestly draining working for this company!!! My first week I was never properly trained just threw at a desk and had to wing it…lucky I knew what I was somewhat doing already or I would have been LOST….also HR lacks compassion for its employees and I pretty much was given an ultimatum on taking a new schedule and location (with one days notice) orrr threatened that I wouldn’t have a schedule……… I happily resigned from this company 

I have been with the agency for over a year and it has been great to see the drastic changes that have happened at the agency. The agency has a new c-suite, new HR department, as well as a new CEO. There are levels of agency accountability has increased greatly. The agency is also no longer affiliated with the previous administration. The agency focuses more on career development of the staff, tuition reimbursement and trainings. I truly enjoy working for this agency. I look forward to seeing where the agency is going. 

Top Job Titles	Average Salary
Residential aide 8 salaries reported	$41,601 per year
Case manager 4 salaries reported	$50,000 per year
Housing specialist 6 salaries reported	$50,000 per year
Director of social services 4 salaries reported	$76,250 per year
Administrative assistant 3 salaries reported	$38,333 per year

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