customer service representative

lifeguard

inventory coordinator

executive housekeeper

assistant director

Houstonian Hotel Club and Spa

Working here was bittersweet. I got paid well for what I did. My actual shift was fine. I always felt that the managers from all different departments never wanted to take accountability for any kind of wrong actions. This led to being choke-points in work and trying to figure out the problem behind a ticket. I think it might have been because since it was a luxury hotel everything had to seem perfect but as an employee it was extremely frustrating because problems would happen, equipment would break down and nobody was ever there to take responsibility for it. The ones that did take responsibility got fired. Everybody always felt on edge. They do not want you to lie whatsoever. If they think you lie about anything then they will fire you.  They do promote from within though. During a normal work day I would take pool readings, boiler readings, balance pool chemicals, clean the pools and hot tubs, fix chairs, fix lockers, seasonal maintenance, fix any issues with guest rooms.

They handled the Covid-19 situations horribly. They valued money over the health of their employees and members. Management is extremely unorganized and extremely unprofessional. Anyone working here for years is extremely rude unhelpful and entitled. There’s a lot of bickering and tattle-telling amongst managers. It’s best that you stay to yourself, do your job and go home. Don’t get caught in the “family oriented” foolishness because that’s how they get in your business. The hotel GM had a birthday party in the middle of the pandemic at the Manor House where no one wore masks. Human Resources here is cut throat. If you have problems, do not go to them because you e just created a lot more pressure for yourself. They all talk and love to gossip so nothing is confidential at this place. Do not work in Loss Prevention bc it’s considered a joke! Consider yourself warned! 


I worked here as a licensed massage therapist for five months, and although my time was short, it was a great experience. The team was supportive, the environment was professional and client-focused, and I felt valued in my role. The management communicated clearly and treated staff with respect, which made coming to work enjoyable.
I truly wish I could have stayed longer, and I wouldn’t hesitate to return if the opportunity came up again. It’s a great place to grow as a therapist and be part of a team that genuinely cares about both clients and staff

There is room for advancement, its also a nice environment with it being a historical sight, hotel, and country club (kind of). There is never a dull moment and the events and such are fun to be apart. Depending on what department you work, they can work you to death without guilty conscience and that is horrible. Management varies greatly in their styles per usual, but also their harshness. Some top guys are absolutely horrible in their demeanor and way they use and speak to people, and some are kind, considerate, and accommodating. From what I experienced and heard, everyone used to be paid much much more, and with the times changing, it may or may not be worth it. It will always draw a crowd and is a trusted company and brand. 

Prepared, served and fed meals and snacks to children as per federal and parent requests/requirements as per the childrens daily routine

Maintained a safe and healthy/clean environment

Chose daily activities while mindful to avoid potential conflicting situations and nurturing self esteem and manners

Designed indoor/outdoor games and activities allowing children to learn and have fun 

Assistant to those with asthmatic needs Supervisor to those with after school studies ages 5 to 12.

little room to advance.at lowest position in dept, they added more work so you have day/night shift flexibility but doesn't want to increase pay for the extra work you learned and are able to cover other shifts, did not like that. And if you needed to work in the morning, no one would cover you. But when the morning people needed a day off or to switch shift they forced us night shift people to switch. the pay is okay & benefits are pretty good, loved the hsa funds they put. Some managers were extremely disrespectful. MAJOR thing hated: working on Christmas day 12+ hours, no time with family. Blackout dates/Can't ask for any time off: OCT 1 to DEC 31.

What is the best part of working at the company?
The GMs  and engineering Team, and HR Team

What is the most stressful part about working at the company?
How prombles
or incidents get solved. 

What is the work environment and culture like at the company?
HR is very involved with any challenges a staff may have,  all ways giving option to solve it if it personal or work related with more training or what’s ever needed

What is a typical day like for you at the company?
A day of responding to email , handling heavy linen for all the facilities. To training new staff, walking and inspecting all facilities.

I currently help with the daily operations of the Youth Department at The Houstonian Club. 

A typical day for me includes planning birthday parties and events, answering questions and serving the needs of our members.
I assist in the management of 30 staff members building a team and managing morale.

I look forward everyday to seeing the children that come to play. My staff is a joy to work with. We work collaboratively  to make sure our members children have a safe and fun place to play.



this is the best place to work  in Houston with excellent management team my experience on this hotel was the best, in this hotel the training is the best,and excellent customer care and service and the employees are trained to do excellent job on guests the facilities on this hotel for the guest is excellent   everything for customer needs is in campus my 17 years on this campus was the best years of my life i wish i cam back to the hotel and work for  this company a few more years

Higher pay compared to other hotel properties in the area. 
Patience and tolerance a must. Luxury customer experience a must.
You'll meet many "entitled" people and all sorts of personalities. 

Be ready to be thrown the "but i'm a Member" or "do you know who I am?" card. Hotel is 24-7, be prepared to work those shifts. 

Fellow employees were enjoyable.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$15.25 per hour
Lifeguard 3 salaries reported	$14.50 per hour
Inventory coordinator 3 salaries reported	$15.00 per hour
Executive housekeeper 1 salary reported	$64,500 per year
Assistant director 1 salary reported	$77,500 per year

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