truck driver

owner operator driver

local driver

account manager

logistics coordinator

Hub Group

It's a good place to work.

It's fast-paced, but relaxed. Jeans allowed (in our office). Everything you do is dictated by business needs, which fluctuate throughout the year. Some weeks are hectic, most are peaceful and productive, some are boring.

The company makes you feel involved and part of their inner workings. You get an idea of how other offices and departments are operating and doing. There's a few company wide contests and charity events (optional, of course). Our office does a few events as well. A few tournaments with a paid day off as the prize. (ping pong table for use in the back).

The work itself is fine. It's not difficult by any means. You kind of need an interest in transportation/logistics/business already to help you through the days. You come in, log in to your phone (how your availability is shown) and computer, and start calling/emailing. Most interactions are simple and straightforward. A few are bad. Some are incredibly interesting and challenging. It truly is the epitome of business. A fair amount of negotiating money every day. The company is big on metrics and using them for everything, so every decision is based on numbers, the parameters used do change.

Coworkers are awesome. You really get to know the people you sit close to (or not, people are pretty laid back). Most people there are like-minded. Management is pretty cool. They've all done what you do and still do to an extent. And they're approachable.

Only downside are the perks/benefits. Nothing over-the-top company wide. Healthcare is okay. 401k is pretty standard (but a rather long vested period, 5 or 7 years I believe, so for most people, company isn't contributing anything, assuming I know what I'm talking about). 3 weeks vacation to start is pretty good (renewed at the start of every year and prorated when you start). The raises are fair (not guarnteed, but very likely to happen). They're usually a little above national inflation rate. They do however go very in-depth as to why the raise is what it is. The bonuses were pretty good, but they're almost non-existent now, but commissions increased. There isn't much career advancement training. There is a tuition scholarship for college...but it's only for employee's dependents. It's a fair benefits package, but nothing to brag about. The work and office environment do make up for it.

A dead-end for any career-driven individuals. If you're looking to go work somewhere in the same position for the rest of your life, you've come to the right place! 

Nobody cares about the employee manual. Every department has their own rules. Nepotism creates a lot of conflict of interests and nobody seems to care. Account Management folks are like a bunch of frats and sororities in one or maybe 2  floors. IT is subpar to say the least and needs some restructuring or consolidation BIG TIME. There are some brilliant people in IT that the company just seem to not recognize. 

I still don't know how I feel about Talent Management and Recruiting. 

HR is only useful when it comes to asking about benefits but not very helpful when it's time to enforce actual rules that are on the employee handbook. Don't waste your time trying to complain about something even if it's legitimate because it will likely just be "tabled". HR has always favored management, so good luck to anybody who tries to get help beyond benefits.

Accounting and Finance thinks they run the show but despise each other. Internal Audit thinks they are Gods and everybody should do what they say "or else". Nobody likes their department head and I reckon  that's probably why people kept noticeably leaving not too long after they realize what they got into. 

I think one of the worst and worthless initiatives are the performance reviews. You are to fill out a "self-assessment" which basically your boss trashes anyway and doesn't ever get considered. It's almost like they just want to know what/how you think of yourself then takes that paper and slaps it on your face and laugh and say, "Yeah you thought". There is nothing constructive about the process and therefore truly no point in doing it.

I had high hopes about this company and have made some great friends as there are some great people employed there. It was terribly disappointing to say the least.

If you're an owner operator, DO NOT LEASE with HubGroup from the Austell, GA terminal. I was told from the terminal manager that the company gives work to their company drivers first then owner operators. Therefore, owner operators have limited work. They only give one or two jobs at a time then ask for more work. It takes them hours to respond to your request which leaves you with limited hours left to run any loads. Also the terminal manager said this terminal hired too many company drivers and owner operators, so work is very slow Tuesday thru Friday.  Therefore, the pay isn't good either. Their rates are LOW! They only pay you $1.10 per mile, if you drive more than 100 miles, and the rate is less if you drive less than 100 miles. Regional drivers get paid more than local drivers due to mileage but once you pay for gas, you're left with half of your check. The company only gives you back $0.22 per mile for gas. And all loads do not pay the same. I had jobs that paid $99 for a load and then $47 for another with the same mileage. It is very hard to predict how much you will take home weekly. Owner operators cannot sustain with this company. Atlanta traffic is absolutely horrible so the best time to work is early morning but the problem is most drivers want that shift too. 

Communication from management is HORRIBLE too! When my devices were not working properly, my driver manager had no clue how to help. When I needed to speak with payroll or human resources, my driver manager had no clue. So I called corporate and the operator directed me to several people in these departments and no one answered the phones or called back. So I asked the operator for email addresses and she had no clue either! HubGroup has very very very poor organizational and communication skills. They have a high turn over rate in management and drivers. I STRONGLY RECOMMEND OWNER OPERATORS NOT TO LEASE ON WITH HUBGROUP!!!

The warehouse I worked in was new to using Hub Group. Instead of Hub Group devoting properly trained staff to the project of start up, they had higher ups in and out of the location for months, giving contradictory instruction to already completely lost and confused supervisors who were not properly trained or given the resources necessary to complete their jobs or train our team. Not even steady leadership to get through the peak season which began about a month in.  Supervisors were under pressure to give results to upper management without any clear idea of what results they were looking for and absolutely no idea how to achieve those results. In my position, as a dispatcher, we were constantly being belittled and told we were not doing well enough. I am not sure what else the company was expecting when we were all trained by people who had never done the job before. Personally, I was training someone new by my third day on the job. This is the norm at this company, apparently. We were also constantly having policy changed without thorough communication EVER. I could be doing something the way I was told to on my first week, the way it’s written on every “cheat sheet” i had on my desk, and then months later a higher up in the company would come in and tell us that that’s not the way it is and it has never been that way. Supervisors are condescending even though they are terrible at their jobs and have no clue how to execute. I don’t think the supervisors even understood what a dispatcher’s job actually was until 5 months into the start up. They are horrible leaders and will try to make you feel less than you are every day. Most of what they do makes no sense from an organizational perspective. Total lack of structure, lack of communication, lack of clear expectations, lack of decency. Worst job I’ve ever had. 

It's difficult to overstate the incompetence of senior leadership at Hub Group.  The owning family has a stranglehold on all financial decisions here, no matter how small; random executives you've never heard of will mark down your contract bonuses without explanation.  If your manager fights for your agreed upon compensation, he will be fired.

You will never have a quiet minute to just *do your job* at Hub Group; every day will be spent appeasing unimpressive corporate types and panicking about whether you will be caught up in the next layoff.  You'll be conscripted into doing project work you never agreed to do and work well beyond 8-5 for no additional pay.  After your direct managers have milked you dry, suits who have never met you, or tendered a load in their life, will decide whether you stay or go.

This company has done some truly despicable things in the age of COVID-19:  Multiple candidates had their offer letters rescinded after they left their previous companies.  Dozens of staff were laid off with no notice and a pitiful severance.  The remaining employees are made to pick up the slack with no additional pay.  Unsurprisingly, the owning family is on track to dispense record profits to themselves this year; they could have protected their workers during a pandemic.  They chose not to.

This is an unstable company, balanced on demanding unpaid overtime from employees and refusing cost of living adjustments.  All for the sake of a greedy owning family that no longer cares about running freight or the people that do it for them.  I had the opportunity to meet the founder of Hub before he passed; he would be ashamed of what's being done here today.  Save your family the financial terror and don't subject yourself to this clown show.

My tenure as a Carrier Sales Representative at Hub Group was unfortunately underwhelming and frustrating. The company's leadership and overall structure left much to be desired.

The management team was detached from the realities of the job, making it difficult to get the necessary support to succeed. Their focus seemed primarily on meeting short-term targets rather than fostering a supportive and sustainable work environment. This approach led to high stress levels and frequent burnout among employees.

The training provided was inadequate and inconsistent. New hires were often left to fend for themselves without proper guidance, which resulted in confusion and inefficiency. There was little emphasis on continuous development, leaving employees feeling stuck and unsupported.

The company's communication was also a significant issue. There was a constant lack of clarity and transparency, both within teams and between different departments. This often led to misunderstandings and mistakes that could have been easily avoided with better communication practices.

Furthermore, the compensation did not match the demands of the job. The pay was below industry standards, and the benefits package was subpar. Given the high-pressure nature of the role, it was disappointing to see that the company did not value its employees' contributions appropriately.

In summary, my experience at Hub Group as a Carrier Sales Representative was disappointing. The lack of effective management, inadequate training, poor communication, and uncompetitive compensation made it a challenging and unrewarding place to work. I would not recommend this company to anyone considering a career in this field.

 Small sized terminal with no maintenance shop onsite. Slip seat operation and driver facing cameras that record audio. Start times between 3am and 6am. Pay is decent (hourly + CPM) but could be better.

A typical day is arrive to get your BOL and attempt to find your truck…if it’s back in time and hope it doesn’t break down if you’re stuck driving an International. Be prepared to sit for up to 1-3 hours waiting on your truck and still forced to make a live load that you will arrive hours late to. Pre-trip and then find your load at the terminal or set up the NS express app to ingate and grab your load from the Norfolk Southern rail yard. Afterwards you just run your routes and deliver or pick up. They love working you to your 14 so be mindful of that.

 The Charlotte, NC terminal is very unorganized. All truck maintenance is handled by Snider Fleet Solutions. The terminal manger is ok but one driver manager is a huge issue that the terminal manager doesn’t seem to want to address. The communication is lackluster and I hope you’re tech savvy. Majority of the communication is handled through the tablets and emails. The hardest part of the job is dealing with that one sarcastic driver manager and the lowkey forced dispatch, the many NS rail yard chassis that are junk, their rude office members and Hub’s out of state load planner(s) who doesn’t care to create a decent run that won’t have you working backwards. The only enjoyable part of the job is getting paid and the rare days of getting off before 2:30pm to beat the evening traffic. The terminal is closed from 6pm - 6am so a lot of night drivers and early AM drivers do not get the support they need.

I can only speak about Birmingham terminal. I love it. I have never heard one drive out of Birmingham  speak bad about the company. Everyone loves our terminal manager. You will hear drivers say we could use more money. It's a trade off, be home more, make a little less. Days are long. If you need someone to babysit you or hold your hand, go somewhere else. The DM's and terminal manager are overworked and can't babysit. Having said that, we can call the terminal manager 24/7 and he will ALWAYS respond. He really does want his drivers to be happy and goes out of his way for us. Sometimes I think he can be too kind with some. Benefits are much better that most large trucking companies and cost the drivers less than most. They will always repair anything on truck. The chassis at rail yards aren't always great, but they are the railroads. They have ALWAYS had me home when I need to be there. They never leave us sitting like most companies. If there is no load you bobtail or redhead. Since we are hourly and paid by the mile,  we make the same either way. Even though we are hourly, we still get detention after 2 hours. We do have front facing camera which made me nervous at first. But you learn quickly that they use common sense. 99.9% of the time, you will never hear about any recording unless it's pretty bad. Also, we do not pay for anything out of pocket. No P.O. is needed, not even for hotel rooms. They even give the drivers a corporate MasterCard for hotel/motel, and daycab drivers get to stay in them every night. They also pay $50 layover pay when you spend the night out.  One of a few companies that the recruiter did not mislead.

As others have mentioned, the workload is very heavy. Literally, you're getting hundreds of emails per day that are not just meant to be read, but each email will be for you with an actionable item or task that needs to be completed immediately. Heaven forbid you should take a day off because you will come back to nearly 1000 emails that are not just copies for you to read, but these are emails that you need to work. Everybody here works like a hamster on wheel continuously with some putting in many extra hours per week. What's funny is they just re vamped the system of how they delegate clients in order to be more fair. It didn't work.

The clients are horrible and want a response immediately, but with all your other clients who want the same, well, good luck. One particular client made my life a living nightmare, and made it even harder for me to accommodate others. I brought my concerns to management, and there response was come on, they're gonna start escalating above our heads, you need to start paying them more attention. 

Other clients treat you like you're their employee. They demand weekly and hourly meetings, and phone calls that you are to be available for ASAP. Another client that makes you enter all of their orders which is something they should be doing.

I do feel like this company hired me and set me up to fail. I feel sorry for the next bloke who gets my clients. 

This job is so stressful that you will literally feel your blood pressure rising, dizzy and everything spinning, getting hot scalp.


Hub Group s  u   c   k s  and so its clients



Hub Group maintains a culture of fear. Nepotism and favoritism run rampant. Differing viewpoints from anyone without the family name are not welcome. This is a public company run like a private company. Senior leadership is 
too afraid of the family to voice their concerns to anyone. Employees are simply not valued. Where is 
the Board in all this? Never ending cost-cutting and a half dozen major reductions in force over last 2 
years despite reportedly record financial results. Mass layoffs, restructured compensation and reduced 
bonuses for employees, meanwhile the family has seen its compensation rise steadily over that time.
Compensation decisions are arbitrarily decided, without communication behind the decision and often 
overriding the recommendation of the employee’s direct manager. Bonuses are routinely denied despite 
employees’ satisfying pre-established metrics (and therefore earned and deserved). Multiple times over 
the past couple years, offers were pulled from recruits after they had been accepted and already quit 
their previous job. Several employees have been fired right before bonuses to avoid paying them out. 
And all this during the most profitable two years in the company’s history! What happens now that the 
economy has turned bad?

Top Job Titles	Average Salary
Truck driver 140 salaries reported	$78,044 per year
Owner operator driver 2 salaries reported	$3,559 per week
Local driver 939 salaries reported	$80,767 per year
Account manager 7 salaries reported	$53,261 per year
Logistics coordinator 1 salary reported	$21.50 per hour

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