account executive

senior software engineer

software engineer

customer success manager

technical lead

HubSpot

I was surprised to find that a company as large as HubSpot would offer such tight knit teams. While I worked on a large team of hundreds of sales people, my day-to-day was condensed to a team of less than ten people. We were able to really get to know each other, and I felt fully supported by my coworkers.

Their policy on unlimited PTO was a bit hard, as my manager took ample time off (over the year I worked there, she was out for a total of 3 months.) This led me to feel ill-prepared for the day-to-day work, however my team was there to help me. It felt like some people were able to take weeks off at a time while others were stuck grinding throughout the month. PTO is hard in general for sales so I don't see this as a HubSpot specific problem.

There definitely is a culture in sales to sell as much as possible whether you've reached quota or not. There was a month where I was at 120% my quota and was expected to still close deals to make up for others on my team that had not hit their quota. While this can feel really rewarding when it comes to commission, it puts a lot of pressure on individual reps to produce for others.

I did have issue with favoritism within my team. Management definitely appeared to favor and thus, give more opportunities to those that had been working at the company for longer (when an unrouted lead came through, it would be given to people on the team that had worked their way from SDR to AE. I understand that trust is built in there, but it felt like they were constantly being given an upper hand to closing deals that others weren't afforded.) 

The ramp time is 12 months, however because it's so long it can mean management and onboarding teams don't really stress training until the final few months of the ramp period. This caused a lot of stress to myself and other team members. 

I think HubSpot does a great job of being conscious of the current world but due to the fact that I was in a sales role, we weren't afforded the benefits that others were when it came to clients cutting budget and thus making sales harder.

Truthfully, HubSpot helped me realize that I no longer want to work in sales. After 5+ years in these types of roles (from startups to a more established company like HubSpot), I just saw that the mentality required for sales wasn't for me. Because of that, I would take anything I say with a grain of salt. Those that love sales and can see themselves doing it for the next 20+ years will most likely flourish in this flexible environment, however, didn't feel it was a fit and that's what made me leave. 

Benefits are decent and managers will make a point to gift randomly throughout the year. From budgets for happy hours or pizza party's to sending a bottle of champagne to you when you exceed quota, they actually do make you feel valued. 

I've worked at some truly awful companies before, and I would never group HubSpot with them. If you love software sales, this is a great place to grow and the earning potential is great. Beware of the current market, where many businesses are cutting costs and not interested in making year-long commitments to expenses (but this is most likely the trend at any company right now, so it shouldn't be a deterrent form HS.) 



High performance culture they recently introduced that just means “work harder with little to no resources or support and no increase in pay. 
This company is a HUGE red flag. From its CEO to its apathetic managers and middle managers.
Layoffs in 2023 forced support reps to take on the workflow of their fired peers and nothing has changed except managers now want you to meet all metrics (5+ metrics you need to hit monthly, consistently) or you’re “not doing your job”
They are quietly firing employees (so much for transparency) 
They believe in motivation by way of fear. 
DI&B no longer really matters (they only did it when all other major companies did it, to save face) 
They say they are aware of high burnt out in support but they do nothing about (they say the need the data to prove burnout exists before any changes can be made to metrics)
Good luck to anyone who has the misfortune of working here. Try not to drink the koolaid and if something seems wrong chances are it is.

Almost everyone I worked with directly were supportive and kind. I learned so much about the product and troubleshooting techniques, and my confidence working with customers really grew in my time here.

However, the Customer Support Specialist role became unsustainable for me. After the layoffs in January, morale shifted across the board and a cloud of uncertainty only grew heavier over time. We had fewer people to help customers but the same, if not greater, volume of customers needing help. In the end, I didn't feel valued by leadership and understood that I would only ever be represented by quantitative metrics, and the consistent quality service I was providing to their customers would always be overlooked when considering me for a promotion, raise, or application to another role at the company. The variety and complexity of technical issues we are expected to help customers resolve does not match the compensation received.

HubSpot really ensure that its interns have the freedom to take on any project they would like to pursue, while offering mentorship and support whenever needed. I have learned very concrete skills and it allows me to see many aspects of inbound marketing functioning together. The entire marketing team is brilliant, fun, and driven. I am still incredibly thankful for the opportunity to work alongside them.

HubSpot spends a lot of time and money trying to cover up the fact that the entry level "Support Engineer" role is just tech support in a call center, but you'll get the picture soon enough after hiring (if you make it through the ridiculous interview process).

There are a lot of good perks to working at HubSpot, but you will be expected to attend all sorts of social events (mandatory fun) after you get off of shift. This doesn't sound too bad on the surface, but when you've been working with difficult customers on software that is broken most of the time and only earning $13/hr before taxes, it gets tiring. 

I've heard people describe HubSpot as "cultish" and that is very accurate. They will try to get you to buy into their culture (just like every other company) and shove it down your throat if you resist.

I enjoyed my year at HubSpot, but I did not enjoy sales. The problem with HubSpot is that if you are not in the top 10% of your team, do not expect to stick around. They make sure to cut the fat because they have a whole line of people are are just waiting to take your position. The policy is really "Up or Out". I would recommend that if someone is not good at one job but they fit the culture, try to find something else for them. It is easier to teach someone to do a job than it is to find someone that fits the culture.

HubSpot deserves its reputation for being a fun and exciting place to work. Everybody there is young, hungry, and proud to be there. However, working in Sales, I began to feel frustrated with the culture--it felt like a fraternity. There was heavy drinking, not only on weekend nights but on many evenings, which led to a blending of work and personal life that made me uncomfortable. However, beyond Sales, I believe HubSpot to be more tame and balanced in its culture. It certainly has good perks and is an exciting place to work.

Work-life balance does not exist at Hubspot if you are in sales.

They tout unlimited PTO to pull the wool over your eyes in the interview process, but once hired, PTO is increasingly difficult to take as they do not offer quota relief. You are still expected to hit their astronomical quotas each month even if you take time off.

Training is a joke. You get ZERO training on product during your actual training period. It is a total waste of time. You are instead told to learn product while on the sales floor and to do it after hours.

Burnout is severe, even for tenured reps. 

HubSpot is a great place to work. The culture really is unique but eventually the perks do come at a cost. You are working non-stop and the pay never quite adds up to what you should be making. The benefits are amazing and paid time off is cool. Honestly, the people are the best part of HubSpot.

The free tier is genuinely useful and not just a teaser - you get robust contact management, deal tracking, and basic marketing tools without paying a dime. The platform grows with your business seamlessly, and upgrading feels natural rather than forced.
The automation capabilities are impressive. Setting up email sequences, lead scoring, and workflow automation is intuitive, even for non-technical users. The drag-and-drop email builder creates professional-looking campaigns quickly, and the analytics provide actionable insights into what’s working.

Top Job Titles	Average Salary
Account executive 36 salaries reported	$95,426 per year
Senior software engineer 33 salaries reported	$209,767 per year
Software engineer 15 salaries reported	$164,667 per year
Customer success manager 18 salaries reported	$112,111 per year
Technical lead 9 salaries reported	$240,798 per year

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