teller

bilingual call center representative

associate

branch supervisor

branch manager

Hudson Valley Credit Union

Not a regular flexible position every day its a different schedule 1 day u go in at 730am the next day 9am or 7am then 8am and then maybe like 1030am again its a different schedule every single day. They are open to 7pm so your done by 730pm. During the pandemic it was open to 8pm so you would be done by 830 some people were allowed to work from home. Some locations mangers actually are great and know what they doing and help, others not so great have no clue and are not helpful and supportive. They also favoite certain employees alot its more about who your know not what you know. They help college students more with there schedules then they would help a parent when needs different hours or scheduling they expect you to do many different positions as a UBA but dont pay extra for it. They are consistently wacthing you like a baby, twice a week they shadow you with 2 transactions and once a month you get reveiws have not ever been watched like a baby before at any job but the funny thing is then when u need help with something you get a run around because most people dont know what they doing. During training everyone was nice friendly and I thought yes this place is amazing was at different branches some were really great but when I got to my main branch omg worst place to be wanted to go back to one of the other locations I got trained at, they were more helpful and nicer. 
They do have good time off but you also get points if your late or have to call out unexpectedly.

Pay & benefits
My pay and benefits at Hudson Valley Federal Credit Union are on the lower end of the salary range for the positions offered, and no potential to earn bonuses based on performance unless you are in upper management.

Management
In general, managers at Hudson Valley Federal Credit Union are either great, or awful. It seems there is no in between. I've had a very supportive and encouraging manager, I've had a seemingly supportive manager that was really only encouraging to boost morale in the department, but otherwise did nothing to try and evoke change or support staff, and I've had lack of a manager, only a supervisor with an authority complex that is exercised by belittling staff.

Overall
My experience working at Hudson Valley Federal Credit Union has overall been enjoyable. However, often the pay doesn't for the amount of work you take on in your role, and various departments have made "restructuring" moves that they say are in the best interest of the department, yet they put more work on those within the department and give no actual explanation for the change.
Also, Senior Management has very outdated ideals. Such as the same dress code for back office staff as front facing staff, which uses words such as "traditional" when referring to hair color, and requires women to wear knee high stockings (even if they are in dress slacks). They have also taken on a new health initiative of "required" flu vaccines for all employees, and threaten termination if you don't comply.

I work with the company for over five years. I changed three branches which was by choice. Location wise, I was lucky to have a good management team about two thirds of my time. PTO is pretty generous, and as you accumulate time in the company, they had more PTO time for you. Benefits were decent including the health insurance package they offered. Downside of the company is the Sales pressure for Branch operations. The numbers they expect from their employees are ridiculous. Especially since they brought it to themselves, with expanding the company and adding more branches. The management who run the branches know this is the case. It doesn’t help that the branches don’t always have a big volume of customers coming in due to the advance technology with Internet and Mobile Banking. Job advancement is not always the easiest. It really came down to being in the right place at the right time. When I tried to apply and change departments that had less pressure on sales, I got rejected countless times. I would’ve stayed with the company, if I was making more money. That was another issue because I found the company paid less than other companies. This is a great career starter, but if you look to advance further, I say keep your eyes open for another company.

The work is okay, nothing crazy except for the number of systems you're expected to learn. When they change, they attempt to give the proper training for them, but there's always hiccups and some are more difficult to overcome than others. The people are okay, but in a contact center environment, especially during covid, there's no opportunity to get to know anyone. There used to be daily chat rooms to collaborate but those went away. Some management is great and really cares about your success, but then there's some that are just checking boxes off and nothing more. The one thing I really like about this place is how we try our best to do right by our members. We can't always succeed, but I've never worked anywhere else that bothers to call their members when they leave bad surveys to help solve their problems. HVCU is by no means perfect, but if you stick it out for at least a year, you'll start to get comfortable with all the systems you learn. You will not learn everything in your training, but you will learn the important stuff first.

The HVFCU offers many benefits when you start. PTO, Health Insurance, a FSA, and plenty more. I have enjoyed working for the credit union. However, it is very hard to move past the frontline positions if you are looking to move up to the corporate office. Because the credit union is such a great place to work, many of those highly paid, salaried back office positions are filled with people who have been with the company for years. There are many opportunities to showcase your talents, but you have to dedicate time and sacrifice pay to be able to finally move up to where you want to be. Sometimes, they chose outsiders for those positions instead of promoting from within, which really leads to them losing good people to other companies that will provide the training, experience, and pay they desired within the company. So, if you are interested in banking, possible career in finance management, or just want to get a taste of what it is like working for a business casual environment, this is a great place to start and take advantage of all that they offer.

This is a good place for entry level learning, but not one to make a career. There should be no surprise that a majority of your stressors will be related to sales because it’s a financial institution. Unfortunately, regardless of the amount of work you put in, whether you are successfully meeting goals, whether members and co-workers find you invaluable, your chances of advancement are solely based on who you know. Management from senior level down have their own agenda. They constantly look for scapegoats and strive to be as little involved with branch personnel as possible. Conversations with management/senior management make you feel like a subordinate. Take note of other poor reviews because they are right about tracking of mistakes, micromanaging, severe corrective actions, and non-existent work-life-balance. The culture is about 100% production regardless of the department or branch. Just take a look at their turnover rate, that should say it all.

I've been an employee for 4 yrs, first as a teller & most recently as an FSR. HVFCU is an overall great company to work for. Yes, their standards are high; but that's because of their primary focus on our membership. They hire qualified individuals & offer extensive training both in-branch & in a classroom to ensure employees are prepared. They have low tolerance for errors, especially if a trend develops, no matter how small the error, although I don't see how any error can be considered "small" considering we deal with people's finances.
HVFCU is also very involved in the community. I've been fortunate to work with a great group of coworkers during my time here. My management team has been supportive in my development & continues to do so. The company has recently had a 3rd party evaluated our salaries in comparison to the competition which shows the company's interest in remaining competitive in the workforce.

Entire mortgage loan servicers terminated in one day, obvious lack of oversight and proper management.  Contact center led by incompetent leader, 3 contact center managers in 2 years. Quality Assurance for calls was never divulged. Stress to get a 10 on surveys is only acceptable score, an 8 or 9 out of 10 was frowned upon.  Leadership lacks ability to keep people happy with schedules, which changed every other week. 2 seperate starting shifts ever other day. Knee jerk reactions by managers....stay in the in crowd or else they will be sure to make your time there unbearable with ever changing schedules and constant changes.  Constant overflow of calls to third party call center only infuriates customers more, and increases the amount of improper info given, incorrect transactions on accounts.

As an employee of the Hudson Valley Credit Union, I was given the necessary tools and resources to do my job effectively.  We had a flexible schedule so there was always a rotation of the operational tasks and responsibilities.  This also included performing as a teller when needed during high volumes or if staff was out due to PTO.  Interactions with credit union members was always apart of my work day in many different capacities such as assisting with an account query or on the teller window.  The overall workplace was always cohesive; branch staff including management were always willing to step in if there was high volumes or if we were short staffed.  During days when we were short staffed, it was extremely stressful but we always focused on teamwork to ensure that we provided the quality service that our members expected.

The managers were very pushy and practically wanted Tellers to harass members into getting products and services that obviously were not right for them! managers only cared about numbers and never offered help if I was struggling. I worked at a branch that was in a low income area and most members barely had large amounts of money in their accounts let alone owned homes/cars. I was constantly being spoken to about not taking opportunities to speak to members about getting car loans, or applying for credit cards, mortgages etc. I was cursed out DAILY by members because I would bring up products/services as mentioned above when they were just looking to cash a $120 pay check or get change for the bus. Also, there is no job advancement and managers want to keep Tellers exactly where they are (bottom of the totem pole)

Top Job Titles	Average Salary
Teller 34 salaries reported	$20.16 per hour
Bilingual call center representative 28 salaries reported	$22.26 per hour
Associate 36 salaries reported	$23.17 per hour
Branch supervisor 23 salaries reported	$69,898 per year
Branch manager 12 salaries reported	$89,934 per year

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