it support

desktop support technician

project manager

it project manager

technical writer

HumanTouch LLC

Was told many times that I had to work in the coldest back of Costco's infront of the dairy door (unheated) with temp 15-22 degrees for 10.5 hrs. My body couldn't withstand the brutal cold, ended up hospitalized, twice then fired because no one listened, no one cared and everyone totally ignored the very 1st doctor's excuse when I was ambulance and hospitalized the 1st time. Then I was threatened on several occasions and told if I left my job that I would not have a job to return too. Well after having frozen to the point to where my toes and fingers were literally numb in an unheated area and suddenly my breathing started to become faint (from freezing) along with all the other body aches and pains I was experiencing. I had to go back to the hospital and was fired for getting sick. I had worked with this company for 2yrs. Made a pretty big commission it took them several weeks to pay me, and experienced a big chunk of deductions from made up returns just to keep from paying me. When you get along with everyone meaning allow yourself to freeze to death (take one for the team) they'd say then your in good standing. But....get sick, or complain that your cold in an unheated area which was obviously deliberate...and lord forbid go to the hospital which was validated you'll abruptly get fired. That's when I learned that your not considered "human" your considered just as much a piece of furniture as the furniture you represent. Unbelievable!!! They allowed someone to take advantage of me, sat back and did nothing to help better the strained situation, then fired me because I got sick on the job.

This place is totally unfair. The hiring process to the training is very unprofessional to say the least. Management is rude and insulting. Management does not care and does not set a great foundation of communication towards staff. There is too much playing around and not enough focus during training session. The people who are lazy and talk a good game and are well liked by management get over big time.

You get a lot of calls in a day, a decent amount of calls you have no software resolution for, and you have to wind up escalating or redirecting calls to different departments. The actual troubleshooting for tier 1 agents is very little. There are way too many steps just to reset a password, which seems like such a concise task to complete. 

You will often find yourself rushing your ticket notes, by trying to assign categories which are stupid, because you have way too many categories and subcategories, and between the time you are on the phone, and the time you get off to handle the next caller, can have you confused and unsure on what to do. 


Management really needs to get its act together. I would not recommend anybody to join this place; you are better off working retail than this. The management leaves you in the dark. I am not saying, that they need to hold your hand, but they are very passive aggressive and non communicative. 


There is nothing "Human Touch" about this place at all.

I worked for Human Touch for a short while. I was working support for the company for their contract with the FDA. What a "S" show !!

Management at this company is really bad - They don't care for their contractors at all. They treat you based on your pay scale. 

If someone tries to voice their concerns it is usually met with harsh opposition. 

I was told by my management (prior to quitting) that if i give a proper 2 week before leaving i will be paid my accumulated time off. But when i gave them a 3 week notice i was told that my supervisor had made a mistake and had mislead me by mistake and it was too late to rectify the situation.

I requested a meeting with the executives to see if they could assist with my dilemma, instead i got a meeting with their program manager. The meeting was more about if they should fire me because i requested a meeting with his boss instead of them trying to assist me with my issue. 

As i leave this company i hope that the FDA does not renew their contract with this company as this company treats its staff as garbage. 

Someone said it best when i first started - Human touch LLC did not get its name for the Human factor they bring to an organization but more from the feeling kind of touch a pedophile would deliver to a 6 year old boy. 

Avoid all dealings with this company.

I valued HT as a company whose sales reps were the best I have ever worked with. Management was outstanding and actually got involved with reps in ideas that benefited both of them. 
I won trips to Oahu, became a member of their million dollar club for exceeding sales of $1,000,000,000 plus. Won massage chairs (I was the only one at that time to win the HT 9500) A close friend I trained and got employment in company betrayed me. Gradually lost interest in the company and moved on. I am still grateful DS offered me the job. And lucky to have known HT's President .

Thanks to you all!

A productive day at work would consist of high volume calls from consumer inquiries. Also, data processing of purchase orders, managing several multi-million dollar accounts. Responsible for working with Sales Managers to ensure they were receiving accurate reports, streamlined and adjusted sales information. Management did an outstanding job of making sure our voice was heard when we had a concern within the department. My co-workers were friendly and team players always available to assist if a problem needed to be solved. The hardest part about the job was limited opportunity for growth. The most enjoyable part of the job was the departmental accountability, taking ownership and being able to work as a team with co-workers.

Human Touch’s product line is fantastic.  Any employee will feel an immense sense of pride when selling or speaking to the products that this company has to offer their clients.  Indeed, there is a strong following and confidence in the products that Human Touch manufactures.  However, the management team is not diverse.  They lack a streamlined operation at their corporate offices.  In corporate culture, diversity begins at the top and trickles down.  If the top management cannot adequately address their employees concerns or fulfill employee expectations, by providing proper support, it causes low morale.  This is one area where Human Touch can improve and should.

The most encouraging aspect of this company is that it was willing to take a chance on a career changer that is just starting out in the IT field.  There's much left to be desired in the amount and cycle of compensation.  The work environment is professional but very boxed in.  However, I'm grateful to begin to obtain work experience and through this company.  Human Touch LLC. is a company that puts an emphasis on the term "entry-level."  If you have an A+ certification and looking to start [emphasis on start] an IT career; I strongly recommend Human Touch LLC.

Currently I work as a contractor for the FDA under the supervision of Human Touch.  Thier Atlanta office is not a bad place to be, it's small, you have only a few supervisors who are nice and they are there when you need them.  The only drawbacks that I can think of is that the pay for a government contractor is somewhat low and once they set your final schedule it's hard to get them to switch things up.  This means if they decide to put you on the night shift you're stuck there for quite some time.

Get a degree and look for a good job. Look elsewhere. Pay is below regional and national average. People working in retail I know make more. Pay increases are laughable. Benefits package is the lowest they could get. Basically skinflinting at every corner.

They like to brag about record breaking profits, yet claim they don't have money to pay their employees. Co-workers are nice enough. But that's about the best part of it. I will jump at the next opportunity to get out.

The longer you stay the worse it gets.

I do not recommend this company.
It is build on the culture of fear and disrespect. 
HR very incompetent.
Management  bullies employees in regular basis, treats them disrespectfully and never appreciates the hardworking people. Some of the PMs are incapable of doing their jobs, as a result they are arrogant and toxic.
The talented people have left the company. The remaining are there to collect a paycheck and be on each other's throat all day.

Top Job Titles	Average Salary
It support 1 salary reported	$70,000 per year
Desktop support technician 6 salaries reported	$58,333 per year
Project manager 1 salary reported	$120,000 per year
It project manager 13 salaries reported	$118,269 per year
Technical writer 1 salary reported	$55,000 per year

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