bank clerk

branch manager

sales associate

maintenance person

customer service representative

IBC Bank

TLDR: No experience needed, good training, terrible pay, awful upper management.

After working at IBC Bank for almost 3 years, I believe I have had a rather comprehensive experience with the company. I began as a teller (Universal Teller I being the official name for the position) and over my time with the company I was promoted twice (first to Universal Teller II, then to Assistant Teller Supervisor—the head teller in the branch as far as day-to-day operations are concerned). At the time I began working with IBC Bank they educated their employees in a comprehensive and mandatory training program located at their training office in OKC—even going so far as to not require any prior banking experience from their applicants. This training lasted roughly a month and IBC Bank was more than willing to cover accommodations such as a hotel room, fuel reimbursement, and even meal refunds for the training. The training provided me with great insight into the products and services provided by the bank as well as some familiarity with the programs used by its employees but did not inform me well on the day-to-day duties and responsibilities of the position. That is left to a 2-week on-the-job-training program led by an employee at the branch you will be working at—this is where the most important knowledge is attained. 

Almost immediately upon placement within a branch, I came to understand from long-time employees that their opinions of the company were not good. There was a strong sense of dissatisfaction with company policies and requirements amongst my peers, ranging from mild annoyance to non-negotiable, hard-stop resistance. These problems mostly lay in the sales requirements for every employee (essentially each employee must be considered responsible for a certain number of incoming new bank accounts/services or they and the branch as a whole will not be considered "in performance" for their productivity tracking), and the fact that these sales requirements did not take into account vital data such as branch demographics, population, etc. These complaints were never resolved during my time with IBC Bank.

At the local level, I did feel valued by my coworkers and managers; these individuals took time to ensure that I could succeed in my roles. I was promoted quite quickly due to a great record of customer service and work ethic. I also received regular pay increases, though not on any meritorious basis. 

My greatest dissatisfaction with IBC Bank lay in the company policies and requirements (as outlined above) as well as in the completely out-of-touch sensibilities of its upper management. The only reason I was able to succeed and enjoy my time with the company was due to the people who I worked with and the managers who gave me the help and room to grow. As a company, IBC Bank states "We Do More"; unfortunately, this expectation is completely passed off from its upper management to its ground-level employees. Regardless of which of the two sides of retail banking you work for in this company (sales representative or teller), you will consistently be asked to satisfy greater and greater expectations with little to no recognition or compensation; nowhere is this more obvious than with how it compensates its employees. IBC Bank pays its employees a laughably low wage for the banking industry and substitutes this vital factor with constant reminders of their optional incentives (e.g. "Sell x product, and your wage actually goes up to $XX.XX per hour!"). They even went so far as to hire an outside group to find new ways to push these optional incentives as regular pay opportunities. There were several instances where potential employees were interviewed at our location but, upon hearing the wage they would be earning starting out, ended the interview process then and there. Employee turnover was a constant problem while I worked with IBC Bank, with most branches being critically understaffed (this of course is also not considered when reviewing a branch's productivity). After working at IBC Bank for only 3 years I easily held seniority over most other employees at the branch level—that is not a good sign. Every employee that I worked closely with (at several branches across southern and central Oklahoma) who had been with the company for longer than 3 months held at least some level of dissatisfaction with their position, pay, or IBC Bank overall.

I managed to hold out longer than most but what eventually broke me was the complete lack of support from upper management in assisting difficult and irate customers. As retail banking employees, all of the frustrations our customers had with our policies were passed directly on to us, oftentimes in extremely belittling or derogatory fashions. One of my coworkers was even harassed about her employment by a customer in the town in which we worked—off the clock, at a supermarket. Obviously, your customer base will vary based on your location (unfortunately ours was the rudest, most entitled I have ever had the misfortune of serving), but what will not vary is the lack of support you will receive from the people who should be held accountable for this customer dissatisfaction. My coworkers and I often had to step up to perform duties expected of a manager (there was no manager at my final branch because even managerial pay was lower than the starting rate at competing local banks) and contend with extremely rude and difficult customers, with ZERO support or responsibility from upper management given to those at the ground-level. I endured this for three years but finally reached my breaking point. 

In closing, there are good and bad things about working for this company, as there are for all companies; unfortunately, it is my opinion after three years of working for IBC Bank that the bad things outweigh the good, particularly over time. If you have an interest in getting started in retail banking but are struggling to find a position that does require prior experience, I highly recommend IBC Bank. They will train you well in their services, and the experience you gain in your first few months will be invaluable if you wish to stay in the industry. After those first few months? Take that investment somewhere that you will receive the pay and treatment you deserve.

What is the best part of working at the company?
The coworkers were good. At least, the people I got to work with were good. That's about it.

What is the most stressful part about working at the company?
The customers. The customers were really rude. Management did nothing about the rude customers. I have epilepsy and I actually had a seizure at work because of the customers. Management didn't care 

What is the work environment and culture like at the company?
Go above and beyond for the customers, stress yourself out to the point of having a seizure at work. If you make a mistake they count it against you and write you up right away. The customers could complain that the tellers aren't doing anything while we're actually trying our best to get through a line of about 30 people that seems to get longer and longer. Not only that, but the one's complaining are the one's usually holding up the line. Instead of having their items ready they choose to pull everything out after they've gotten to the front holding everything back even more. Customers expect you to know everything that's going on with their finances even though it's their account. They want to hold you accountable even though they're the ones spending their money in an irresponsible fashion. Lastly, one of the worst things about working at IBC was the fact that they had "traditional" branches and "non-traditional." The people at the traditional branches had certain holidays off and they were paid for, while the rest of us working at "non-traditional" branches not only had to work those holidays, but they were regular pay. How is that fair? We had to work to get paid and the others had it off and paid for ? That's not only unfair, but how is that legal? 

What is a typical day like for you at the company?
It depends if you open, midshift, or close. Also, Sundays was open to close. 
Openers have to open by setting up things, starting up computers, counting the vault, get box ready, customers were usually already waiting at the bank. 
Midshifters clocked in, count box, start up system at station and begin helping customers. 
Closers clock in, count box, start up system, begin assisting customers, some customers knew what time we closed and showed up at the last minute keeping us later than the scheduled time, especially since we had to put everything away, properly shut down the system, secure the vault and everything inside, and make sure to properly lock up the place. All of that in 15 minutes. Those were the typical days, except we didn't have a manager while I was there so we didn't have any typical days.

Hardest part of the job/what you learn:
- they put you through 2 weeks of training online either in the training center or in the actual branch
- they teach you the very basics of the job and the rest you are supposed to learn in the branch during your on the job training 
       - in my experience, when it was time to be put on the job, at the location I was sent to, they did not receive the proper training and had no manager for at least a whole year, so there was a lot of us not knowing what the actual policies and procedures are since we were not taught and had no one there to ask 
      - we would get in trouble for things that we were not taught/corrected on how to do or that wasn't told to us, lots of inconsistency when you ask other employees on what to do and in general lack of communication

Management:
- managers are always on meetings and with the experience with our current manager in training, they are constantly taking breaks out to their car, always on meetings, never answers the phone unless its specifically for them, and is little to no help when we need it 

Overrides: 
- when working on the teller side, it is difficult to get overrides for transactions because such little people have access to do them, they are constantly busy and hard to contact, along with managers always in meetings (it can take up to 10 mins to try and find someone to help for a simple transaction).

Job in general:
- as a teller, you are to perform by getting a certain amount of accounts per month, but they make in nearly impossible to perform because in order for it to qualify as an account towards performance it has to meet certain requirements (they may be taking this away, but if you don't perform then you are placed on probation and can lead to termination)
- incentives are also hard to earn since they have to meet certain requirements to actually be paid our and are their main way to convince you that you are making more money (you also don't get the pay out till at least a month later)

Emloyees:
- in my time being there, there has been many people that have been hired and have quit within finishing online/on the job training/outside of the 90 day probation

Customers:
- a lot of customers, especially older ones will be very entitled because they have banked with ibc forever
- many will not want to show you their id because they dont ask for it at the other location that they regularly go to
- they will become very frustrated with waiting for you to get overrides and approvals
Most enjoyable part of the job:
- end of the year bonus + party (if you meet performance and is also mandatory to attend if you actually want to receive your bonus)

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Process savings withdrawals.
Cash checks: verify endorsement, receive proper identification, and ensure validity.
Identify counterfeit currency.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Count and roll loose coins.
Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds, and sell American Express Travelers Checks (single & multiple signer).
Accept loan payments: verify payment amount and issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Ensure teller station is properly supplied.
Receive FICA payments: verify deposit coupons are properly completed and checks are made payable to the “Bank”.
Accept county property tax payments.
Balance and update savings passbooks, and close accounts when requested.
Follow procedures for removing accounts for dormancy.
Balance drawer daily, including periodic batching of cashed checks.
Process cash advances, redeem U.S. Savings Bonds.
Maintain appropriate currency logs.
Follow all bank policies and procedures

The knowledge and skills i learned were:

Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
Mathematical skills
In-depth knowledge of all bank deposit products and policies
Basic knowledge of bank loan, trust, and investment center products
Ability to work in a fast-paced environment
Ability to work well under pressure
Ability to cross sell- in store branches
High degree of accuracy
Strong communication skills
Organizational skills
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leac-Biley Act, Regulation E and teller roles and responsibilities relating to each act.

For starters, the pay here is garbage. As a teller, I was making less than $10/hr. I made more than that working retail part time. The company has sales goals that every 'retail' (tellers and sales reps) need to hit each month, which of course is something that almost all companies have now, except the goals are not reflective of how busy/slow your branch is. While some of the busiest branches were able to meet their sales goals in a week or less, I was at one of the slowest branches in the market and every teller (there were 4/5 of us there, not including the sales reps) was expected to get a certain amount of new accounts, credit cards, insurance referrals, ect, which would have been much easier if most of the people who came into the branch weren't people who have been coming in nearly every day for years. 

They've heard it all, they already have several credit cards with IBC, they have multiple accounts, and you're not going to be able to sell them on anything else. During downtime you HAD to be making phonecalls to customers to try to sell to them over the phone, but there's only so many people who bank with IBC, and when you have as much downtime as our branch did you start to work through the lists pretty quickly, and eventually you're just calling the same people over and over.

There are no vacation "days". If you are working full time, you get two weeks a year that you have to take all at once or not at all. It's not possible to take multiple small vacations a year. You are also working 6 days a week so it's not even possible to just take a quick weekend trip to see your family, unless you want to be written up.

The only positive thing I can really say about IBC is that I did like my coworkers, and SOME of the regulars. Some of the regulars were total creeps though and would constantly try to hit on me and invite me to their houses despite them being well over 50 and me being visibly barely 20. 

What is the best part of working at the company?
The training was the only good part about the company. 

What is the most stressful part about working at the company?
How toxic the company is towards their employees. The company hires people part time, so you assume you’ll have two days off and if lucky three days off, but no you have to work 6days out of the week. To top it off they have a meeting each week about the same sales tactic that everyone must attend to even on your days off and it’s at 5am. Like literally it’s the same sales tactic nothing new. The company always lacks employees because they don’t value the ones they have. They pay is not great, for the amount of responsibility they give you. Most of the employees are straight out of HS and the ones who stayed in the company are toxic, not all of them but most of them are. I stayed for training, because you literally just get paid to study bank lingo and four more months so it could look good on my resume that I had bank experience. I felt so relieved after leaving the company. 

What is the work environment and culture like at the company?
I felt there was no diversity or room for growth. I would not recommend this job unless you’re trying to get experience for other big name bank companies. 

What is a typical day like for you at the company?
Handling money, dealing with rude customers and the sales quotas are possible, but ….. if you meet your two sales quota for the month you have to make sure the customer keeps the bank account open for a certain amount of weeks if not, the sale doesn’t count towards you. The bank I work at had low traffic customers, so we all had to help each other with sales. I feel the bank I was sent to in Jacaman was nice and the employees weren’t bad at all, but I could see the life been suck out of them by the company. It even brought the worst out of one of the employees, she would get outburst of anger then sweetness. Overall, only if you really need the experience and this is your only option like me at the time apply, otherwise Run,Run away!!! There’s better opportunities out there

A typical day at work includes a morning huddle.  Depending on your branch manager, this can vary.  The Bank is managed from Laredo, ALL decisions are made in Laredo.  Most of your solutions provided to customer are sitting on the phone with the Laredo office with customer present.  No autonomy as an employee, merely a replaceable smiling face. Turnaround is 190% annually. Account turnover is 100%.  Most accounts are $10 unused accounts simply added to meet sales goals and are from friends and families of tellers and sales associates.  Most, if not all growth, is artificial.  

The products do not work for the Austin market, for one reason, Laredo is 95.6% Hispanic.  Another reason is that their products and rates cannot compete with what other banks and credit union can offer: Significantly more rewards and significantly higher interest rates on savings.  

Their biggest seller is international accounts for foreigners and recent immigrants yet to obtain a Social Security Number. You are required (as in not optional) to go out and hassle people at their workplace during their work hours, and to pressure random business owners face-to-face like a Sicilian Mafia in a protection money racket. This leaves branches understaffed, with only one or two severely under-trained employees who have no idea what they are doing. (But this is really no fault of their own)

This job is great for Spanish speakers and those not afraid to hustle a group of construction workers or the kitchen staff of a restaurant. The company is severely behind in terms of modernity in almost every way imaginable. This includes software, hardware, online banking, ATMs, dresscode, PR/Advertising, Training, workplace safety, product diversity, etc. etc. etc.

There is significant training required to begin, and raises are assessed quarterly. However, if performance metrics—such as account generation, credit card enrollments, foreign exchange sales, and product/service referrals—are not met, the 36¢ raise is not awarded. The role demands frequent travel, often multiple times a week, due to callouts and staffing shortages. Travel compensation is only provided if the distance exceeds 35 miles from your home branch to the assigned branch. Even if you travel daily, there is no additional compensation unless this threshold is met.

The accessibility and support of supervisors can vary, and upper management is often difficult to reach. When you do receive clarification or guidance, it is advisable to document it for future reference. There is no extra compensation for assuming additional responsibilities, such as cross-training or training new hires, even though these duties require significant time and effort. Moreover, you are still expected to meet sales goals while training new hires, for whom you will be responsible for an extended period, typically around a month.

Management appears to view performance incentives as a sufficient substitute for competitive hourly wages. However, these incentives are not guaranteed, as there are numerous factors that may prevent employees from qualifying for payouts. Promotions seem to be reserved for employees favored by upper management, often creating inequitable opportunities. In some cases, employees may be assigned responsibilities typically associated with higher positions, with the promise of promotion used as leverage without follow-through.


IBC is more of a banking for beginners environment. I love the people I work with and for! Compensation isn’t great though. Other than compensation it’s overall a great place to work! Management is great because they are mostly all hired within so they are people that have been where you once were, be it a teller or sales, and they understand you more than anyone for that. Training is a long process but only because they want you to be ready for the job. I honestly loved training because they taught me so very much not just the basics like most places do when training employees. Although, in my opinion ask if you can shadow in the branch for a week or two before actual training. This will give you a head start as well as more time to learn, this is how I began and I felt so much more comfortable after watching and then learning and then doing. I highly recommend IBC for the way they treat their customers as well. They treat their customers as people, not numbers like most other banks. I tried working for another financial institution and I hated it because they weren’t personable with their customers they were merely a number. If you love people and building relationships with said people, IBC is where you want to be.

They send you to training for 4 weeks and you are reimbursed for mileage and food. It takes 6 weeks from the time you file to even receive back what they owe you!! Tellers must get 4 new accounts a month and if you don’t you will be fired after so many months of not being in performance!! Management is a joke. There is no said Branch Manager at this location so you have two people fighting over the power trip status. This place has so many rules and procedures that you learn in training and then get the branch only to find out training was a joke and these branches will do what they want. Why they send you to training if they’re just going to not follow corporate rules is beyond me. Moving up isn’t as easy as training says and their incentives are impossible to achieve in Ardmore, OK. And let’s talk about how poor the pay is. $8.74 an hour and a .30 raise every 4 months as long as you are in performance. I’m still waiting on my 4 month raise and have yet to see it on my check!! The pay is what makes it even worse. I say AVOID this place for employment or for your banking!! As soon as I can find another job I’ll be closing my account out that they make you open so you can receive your paycheck!! Training makes it sound so good, but found out vacation has to be taken this year, but if you’re on probation then they won’t allow you to. Just over all a bad place to work and I do not recommend anyone to work for ibc and especially at this location.

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