physical therapy aide

administrative assistant

rehabilitation aide

physical therapist

patient services representative

INNOVATIVE THERAPY CONCEPTS

What is the best part of working at the company?
The patients are overall really wonderful. They will usually try to accommodate time off if needed. 

What is the most stressful part about working at the company?
The management is GOD AWFUL, especially the upper management outside of ATX. Everything is so disorganized. They will pile a lot of work on you and it can become very stressful. If you end up doing the verifications, authorizations, scheduling and payment collecting it feels like the world it on your shoulders. I found myself constantly anxious that I was charging people incorrectly or missing an authorization. I always felt like I was forgetting something. The therapists can be difficult if they are picky about their schedules but most of them are pretty nice.

What is the work environment and culture like at the company?
Overall I found it to be a good environment, especially with the two direct Front Desk leads. It can feel a bit catty at times with it feeling like favorites are getting picked and management being friends with front desk outside of work. As long as you’re not causing problems and keep your head down it’s fine. Specific to the Austin locations - the therapy director is super nice but has no backbone. 

What is a typical day like for you at the company?
Taking phone calls, scheduling, checking in/out patients, collecting payments, new patient paperwork, calling doctor referrals, verifying insurance benefits, obtaining authorizations.

This job is one of the most toxic work environments you will ever work in! The atmosphere is how we can get you to work harder for your same pay. How can we stress you out to the max and be condescending when the overload of calls and staff responsibility becomes too overwhelming, in addition to blaming you for inside mismanagement that had nothing to do with you in the first place? Do not let management trick you into working for them with the "perks of the job" because there are none. You have to use your own PTO for holidays , your PTO if not given a month's notice of a resignation,will not be paid out to you, so you will lose the money that you have earned  if you only give two weeks' notice* and the bonus that you are killing yourself mentally , physically , and emotionally to receive only exist for you if management who is incomptent as ever feels like you have earned the money after meeting their impossible stardanrds . DO NOT APPLY HERE!! YOU WILL BE WASTING YOUR TIME!!! The stress of this job had my stomach in knots every single day, and I was miserable ! The staff is literally fighting for their lives in between the patient calls , and the daily responsibilities, plus the high turnover rate, you will go through the most agonizing drama for the least pay with some of the messiest individuals you have ever worked for in your life! I would not wish employment at the place on my worst enemy ! 

RUN!! Don’t walk, please…! I thought I would be able to grow with this company and pursue a good career path but things slowly took a turn for the worst. This company is by far the worst I’ve ever had to work for. The amount of favoritism they show to certain employees is very obvious. There is absolutely no room for advancement so do not fall for any lies dealing with bonuses, salary increases after “x” amount of time or “fun environment” talks. Working at this facility was very draining over time and made life very stressful. If you have any issues within the company, management will “hear” what you say and continue to ignore problems that occur and make you look like the bad person in the end. There is a lot of favoritism and discrimination at this job as well, which they do a great job of hiding when you first get hired. When you speak out or decide you no longer want to put up with their drama, they decide it’s best to just part ways instead of resolving the situation or helping to make things better within the environment.  I STRONGLY RECOMMEND LOOKING SOMEWHERE ELSE IF YOU WANT TO HAVE A BETTER ATMOSPHERE AND CAREER ADVANCEMENT!!! 

Do not work here. The worst discrimination even witnessed. They only protect the favorite employees. The hard working ones, get no compensation, work over time and are treated unfairly. Worst management I’ve ever had to work with. If you want to have a stress free friendly environment to work in, it is not here. They lost many good people here and this company will soon downfall from there. You will get paid the minimum no matter how many years you work here. Only the favorites get raises and can take as many days off they want. No matter how many times you talk to management about what is going on, they sweep it under the carpet and ignore everyone’s request. There are better places to work for, please do not fall for their “bonuses” they like to sell to you because it is nothing compared to what they will tell you. Do not work here. They will make you offers and ultimately will tell you that it is not a choice and you have to do what they say or they will fire you. You also can give a notice you are leaving and fire you the next day. WORST PLACE TO WORK AT. 

Honestly the people I mainly worked with were amazing. It was when I started asking for a fair compensation and a fair conversation that things started to get messy. They do not listen and are not open to discussion regarding anything. They want people who will blindly follow their beliefs. If you don’t fit the bill, then you’re wrong. People who do not work with you should not be allowed to make critical decisions regarding your work. They preach communication, but are severely lacking in it themselves. Honestly, for the pay and the incredible high expectations, you would be better off flipping burgers. Their turn over rate is insanely high, so the opportunity to grow and advance is very little. They like to advertise “elevation” in their company, but you’re really just getting extra work with very little compensation and acknowledgement. The job I had was not a hard job and should not have been as demanding and stressful as it was. 

Spent most of my time getting approvals for tasks that honestly didn't need them, which gets old real fast. Nothing I did was trusted until someone double-checked it, then triple-checked it, then someone else checked it again, so you're essentially doing everything twice over. They wanted accountability but wouldn't give you the space to actually own anything or make decisions, which creates this weird paralysis where you're stuck in neutral. It's hard to stay motivated when you're constantly treated like you can't be trusted with even basic judgment calls. The company had all this messaging about trust and autonomy, but it was completely disconnected from how they actually managed people day-to-day.

They use career tree as a cover however ITC has a severely toxic leadership and do not value their employees at all. You are all replaceable in their eyes. Having worked for many employers in several different therapy settings, the management at ITC is the worst I have ever experienced. There is a culture of negativity, employees fear losing their jobs and experience is not valued. This company regards the bottom line of revenue over the welfare of the patients it serves. There is a high turn over; most of the people that have been there for 2+ years started before ITC took over the contract with GMC/Northside Hospital.

I have called ITC home for several years and am so thankful for the support and growth I’ve gotten from the leadership and peers. The company has integrity, going above and beyond in times of need and handling issues with quick and effective resolution. The culture is positive and I enjoy working for a company that takes employees feedback with a willingness to change and find solutions. In a culture that often struggles with retention, ITC continues to work hard to demonstrate and show appreciation and value to their employees. 
Recently they went above and beyond celebrating almost 17 employees at our current location for being with the company for more than 10 years. 

At first, it seemed like a pretty standard front desk role, nothing out of the ordinary. But over time, it started feeling way more chaotic than it should've been. A lot of the issues weren't huge, just small things not lining up... which, again, shouldn't be happening in a place that relies on coordination. You'd think something was handled, then realize there's a gap, so now you're fixing it on the spot. Then it happens again later in a slightly different way. It's one big problem, it's that constant "almost working but not quite" feeling. And honestly, that's what makes it draining. You're always adjusting, always compensating, and it just doesn't really settle into something smooth. 

If you are new to the realm of therapy (new graduate or getting exposure to rehab to apply for grad school) then this place is great for those beginners. However, if you are experienced, then the compensation is DEFINETLY NOT ENOUGH. I worked as a rehab aide and the pay is very low and some of the experienced therapists I know didn't make much compared to therapists in completing hospitals. I can't speak too much for the PTs, OTs or STs, but for rehab aide, factoring in pay, I wouldn't recommended staying any longer than 6-8 months as a full time.

On the plus side, you do could be working (depending on the position) in a trauma hospital which does give you a lot of experience. But once you get a good bit of experience, I'd recommend finding a job else where that pays mores.  

Top Job Titles	Average Salary
Physical therapy aide 5 salaries reported	$14.20 per hour
Administrative assistant 5 salaries reported	$14.30 per hour
Rehabilitation aide 4 salaries reported	$10.75 per hour
Physical therapist 4 salaries reported	$70,625 per year
Patient services representative 1 salary reported	$18.00 per hour

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