software engineer

senior software engineer

product manager

account manager

associate product manager

IXL Learning

This is my own experience and does not reflect on the company, as a whole. 

I was hired with specific tasks in mind; to improve their documentation, point out any items/procedures that can be improved upon, as well as bringing over 22 years of IT experience. However, the amount of push back I received had me rethinking my career choice after a month. When I first started, I quickly realized why I was brought  in - I also quickly realized why they needed someone like me to begin with. The team environment depends on how you define team. Some of my co-workers were willing to help me with certain items, despite how busy they were, while others were only interested in doing their own thing and did not care about anything else; this, of course, leads to conflict and mistrust of the other team members to the point where I did not want to ask anyone for help and simply chose to perform my duties outside the established IXL policy. I understand that this may not make me look good, I am simply trying to demonstrate how difficult it was to do my job when there is nothing helpful in place.

People have grown so used to doing things a certain way and no one wanted to hear about different ways; I had someone tell me that my documentation had too much information. However, the biggest disappointment I experienced was the promise of learning new technologies - again, it depends on how you define learning. Certain systems are part of the job, and you will learn how to use those systems in order to perform your job, but like a tier one helpdesk position, it becomes clear rather quickly that you are only following steps in a procedure and nothing more. Pair that with the lack of clear and concise documentation and you have a recipe for disaster. I was promised time to learn new technologies; maybe time would be available later on if things worked out, but I was unable to start any kind of new training due to high ticket volume, which leads to the next issue: metrics. 

25 tickets a week - that is how many tickets IXL would like you to solve in a week. That was not the problem - the problem was you could easily resolve 50 tickets a week by simply showing up; this does not include the time you need to spend on new hire setups and/or employee terminations (surprisingly high in my opinion). Between all the tickets and new builds, there is very little time for projects, let alone any personal training. I tried to build new or improve the documentation as I went but I was quickly overwhelmed and was unable to keep up. Frustration is an understatement, especially when you're being talked down to from a co-worker who is also slammed. 

Overall, the experience was not a good one and I totally agree with HR when they said this was not a good fit between myself and the company. I need structure and stability in my work environment - IXL was more like a free-for-all and most of the members of the department was doing the exact opposite of what I was told the department needed when I was hired. Documentation is a joke, and the environment is fine, as long as it is quiet. If you are reading this and you get a job in IXL's IT department, you can thank me for what little detailed documentation there is - sorry I was unable to fix the rest.  
I

I regret to say that my time at IXL was far from satisfactory. Despite my initial excitement and enthusiasm for the role, I encountered significant challenges that hindered my growth and professional development.

Throughout my tenure, I noticed a disturbing disparity in the treatment of employees. It became evident that certain individuals were favored, while others, including myself, were overlooked when it came to opportunities and recognition. This lack of equal opportunity left me feeling undervalued and demotivated.

Communication within the company was lacking, and my concerns about my treatment were not taken seriously when I raised them with management. Instead of addressing the issues constructively, they were brushed aside, leaving me feeling unheard and unsupported.

Additionally, the work environment was less than conducive to a healthy work-life balance. Expectations were unrealistic, with excessive workloads and little acknowledgment of the extra effort put forth by certain employees.

Furthermore, the lack of transparency in decision-making processes only added to the frustration. It often felt like key information was shared with only a select few, leaving the rest of us feeling disconnected and uninformed.

In conclusion, my experience at IXL was overshadowed by mistreatment and an unfair distribution of opportunities. It is disheartening to see such practices in a modern workplace, and I hope that the company takes these concerns seriously and works towards fostering a more inclusive and supportive environment for all employees.

Leadership consistently extols the quality of the products within the IXL portfolio, yet much of this praise appears superficial. Rather than delivering meaningful innovation, the organization repeatedly repackages fundamentally unchanged offerings. As a result, schools and corporate partners continue to invest in technology that largely fails to deliver the transformative impact originally promised—Rosetta Stone, which was acquired rather than organically developed, being a notable exception.

Additionally, recognition within leadership is neither impartial nor evenly distributed, despite claims to the contrary. Praise is selectively conferred, often based on timing or visibility rather than merit. A significant portion of the workforce—including teams from acquired companies—is taken for granted. While there are pockets of genuine talent and high-quality contributors, they are outnumbered by individuals who conform without question, perpetuating stagnation rather than progress. Regardless of the status of achievement, you will not earn anything more and hopefully get a small yearly increase. They really left it to their employees to try and fight to stay alive in these expensive times.

It doesn’t matter if you’re sick and contagious they make you come in if you can’t find coverage. Not caring about how many families you are affecting getting others sick. Admin are not selected by who’s the best fit for the job. Tons of drama. You’ll get denied if asking for time off with less than 14 day’s notice, but they can change your schedule as they please. Children are well taken care of but there are some questionable workers that work there. They don’t care about “life” that comes up unless you’re admin. Then they rally up and do fundraisers but only for the admin. For everyone else there’s what they call loopholes. Teachers are told to do it this way and retold to do it that way depending on which admin you’re talking with. Definitely managed by a control freak. 

IXL is a great place to work because the people that you work with are great and customers are, for the most part, happy with the product.  However, the work-life balance is a challenge, especially during the back-to-school season.  Compensation is also lower than the industry average.  While performance goals continue to go up, compensation remains the same.  I certainly enjoy my job day by day, but there is a constant tension of knowing that we are making the company a lot of money while not getting compensated appropriately.  There is also not a clear path for advancement as management is often recruited externally rather than promoted from within.   

I had the absolute worst manager of my entire career at IXL: very young, inexperienced and clearly insecure about both of those things. This person had no idea how to motivate employees with more experience in the industry than they had, nor how to relate to people who were different from them. This manager overlooked the innovative solutions and new ideas generated by their direct reports in favor of emphasizing adherence to formalized processes, which was made exceptionally difficult because of the laughable internal technology we were expected to use to do our jobs (the fact that I have vision issues only exacerbated this). The company vaporized my entire department since I left, though, so maybe this manager finally got their just desserts.

Really, find another place... This company is condescending and does not value their employees. They give us more and more tasks to complete (off the clock) . Countless trainings to keep one person relevant. Before it was bought out by IXL , Rosetta Stone was ahead of its time. Now its a waterdown and useless learning system. The company refueses to invest in its employees and learners. Threatens its current employees with tasks outside their responsibilities. 
There are so many more effective and efficient ways to learn a language that is more advanced then what IXL has turned Rosetta Stone into. 

What is the best part of working at the company?
One is employed in a tight salaried market.

What is the most stressful part about working at the company?
When they fired an entire department,  no previous warning or heads up.

What is the work environment and culture like at the company?
The culture is diverse, the employees make it nice.

What is a typical day like for you at the company?
Busy, but steady work. Interaction with newly hired. Overall, folks treat with equal respect but just like with some, the ones with their imagined privilege won't speak until they need something which makes for an awkward situation.

There is a distinct lack of communication from production to customer support. The Customer Support team had to practically beg the development team for updates that were going to be pushed out. Otherwise new features would just appear and it would be a mad scramble to learn about the new feature. Then the feature would disappear or the entire project would be scrapped because those up top didn't like the direction it was going.

Also, the pay for a College Degree mandated position was pathetic. However, the benefits were stellar, but I can't pay rent with all my discounted prescriptions.

I worked at the Berkeley location over the summer while I was in college and had a great experience.

After Covid I left college due to online learning difficulties. I have worked here for 2 years now and working this job has got me back on track, I’m now back at school and they are very flexible with my schedule. 

The only problem is the director. Our lead director who also runs another center is barely here, while leaving all the work to our assistant director and hardly ever interacts with kids. 

Overall I have had a great experience at IXL, I enjoy working with the kids and have a great relationship with my coworkers 

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