account manager

platform engineer

account executive

director of partnerships

account coordinator

Ibotta

The overall team is wonderful. Everyone is smart, helpful, and eager to build a great product. I enjoy working with nearly everyone, and it's a very collaborative and cooperative environment (even remotely.) The team is chock full of intelligent self-starters. 

Base pay is good for engineers and upper-level management, but it's lackluster if you don't work on an engineering team. 

Then benfits for core team members -- basically any role outside of the hourly Care Agent position -- are pretty great. FSA, 401K matching, medical and dental, stock options are available to most team members (again, not if you are a Care Agent). 

Organization, direction, cross-team communication, and general standardization around the day-to-day needs of the business and are lacking cross-functionally and from Senior Leadership. Documentation of processes, points of contact for each department, and other pertinent information is not robust enough, and senior leadership does not enforce any standardization for these communications. Everyone has to ask the same questions about projects and expectations because there is no company standard or expecation for documentation, and teams may or may not clearly and publicly disseminate their project documentation. All decsions around what is documented, where it's posted, or how it's written are 100% at the whims of the teams' respective managers. As long as this is the case, total team alignment is near impossible to accomplish in an efficient manner. 

Good people are getting stalled in their careers in roles that grossly underpay below market rates. My team had an unbelievably condescending presentation delivered to us about why we can't ask for inflationary/market rate adjustments. 

My role is unbelievably execution based - there is little to no chance to influence strategy in any way. The only thing managers are interested in is percentage accuracy, and there are no opportunities for advancement outside of the sales track (which is very focused on nepotistic connections to begin with) and so if you try to get out of this track you are completely sidelined. 

The operations function of the business is extremely underdeveloped. The entire thing is held together with glue and tape and issues arise that should not be arising at a company of this size. 

People with more senior titles consistently speak to individual contributors like cogs without regard for their humanity or any sense of ownership. I am spoken to like a cashier constantly. The people on the Sales team do not view me as a peer, they view me as a function of the business. 

This company has not demonstrated an investment in me that mirrors the many, many, many days of overtime I have put in and I am looking for new work.

Working at this company was an eye opening experience in how quickly a team’s culture can deteriorate under poor leadership. I really enjoyed working here until the two new managers (who were friends in a previous company) came on board &  truly redefined the meaning of “micromanagement” every move had to be monitored, and cameras were expected to be on at all times, even when you were sick. Collaboration was replaced with condescension, and somehow “teamwork” always seemed to mean doing exactly what they wanted. The blatant favoritism toward male employees was hard to miss and even harder to stomach. It’s impressive how fast morale can drop when management prioritizes control over trust. Complaining to upper management didn't really do anything so that's when I knew I had to take my leave.

What is the best part of working at the company?
Remote work, guaranteed part time hours. 

What is the most stressful part about working at the company?
guidelines are constantly changing, weekends are required despite this being unnecessary for the business, must provide your own equipment for a minimum wage job, QA has become extremely nitpicky 

What is the work environment and culture like at the company?
condescending. i feel like rather than respecting me as an adult they hired, they micromanage and belittle everything i do. they want to be a cool silicon valley startup but they’re not. 

What is a typical day like for you at the company?
come in, log in, figure out all the things that have changed this day/week from before, take customer service tickets all day, have a meeting maybe? clock out.

You work remote, which is great.  But there is no flexibility for your schedule. Management changes and so does the expectations for peoples schedule.  
You never meet anyone, so the value to the remote employees is very little.  There is A LOT of staffing turnover and they "strive" for great customer service and that will not happen with all the turnover. You don't have employees that know what they are doing. They have reasonable expectations for a work load, so that is not an issue. I don't know of a company that doesn't want employee retention and but upper management has no consideration for it and see everyone as replaceable. Not a good feeling. 

What is the best part of working at the company?
Integrity is not part of the Ibotta culture which makes for an untenable work environment.  Steer clear of this company.

What is the most stressful part about working at the company?
The workload is well managed, but working for inept directors was stressful as they were making excuses instead of roadmaps.

What is the work environment and culture like at the company?
A couple (not all) of inept and dishonest directors coupled with the radical left "woke culture" led to the disfunction of valuing diversity over performance.

I fully enjoyed the opportunities I had in my positions and my team in the Social Media Group. Training was by far the best training I’ve received for all my job positions at Ibotta.

Supervisors were amazing and communicative up until my very last supervisor who changed her work style drastically in the three years I knew and worked well with her -which affected others who worked with her and that change ended my time at such an amazing company, 

I’m not sure now that anyone I worked with are still there as it’s changed so much but I do have to say it was a good time and even when extremely busy was very enjoyable, 

Ibotta seems like a really fun team to be a part of if you work in person in the office, they seem to work really hard on creating good culture. I worked 100% remotely in this customer service position, which meant I felt a bit like a robot, just solving infinite number of tickets from customers frustrated they didn't get their 50 cent rewards. I learned a lot about customer service best practices, and working totally remotely gave great flexibility, but as a friendly extrovert I just felt too far removed from the company & team to feel valued.

Working for the Care Team is fun and I enjoyed my work. They moved me from tier 1-tier 4 trust in a relatively short amount of time. 

Policies and procedures are constantly changing (sometimes every day) which makes it challenging for everyone to always be on the same page. Some team leads are inclusive and fun and others don’t seem to care much. When I left, my job as a Trust agent was almost non-existent and we were almost always flexing down to help lower tiers which was frustrating. 

The pay isn't what I would call competitive for my level and skills, but it's not insulting. The work culture is very supportive and the people are all very driven. Tech stack is good and they're on top of industry standards and trends. Good work-life balance and benefits. Management is management, but they tend to make reasonable decisions and take feedback well. 

Top Job Titles	Average Salary
Account manager 17 salaries reported	$116,759 per year
Platform engineer 18 salaries reported	$127,616 per year
Account executive 22 salaries reported	$77,023 per year
Director of partnerships 5 salaries reported	$134,800 per year
Account coordinator 10 salaries reported	$53,450 per year

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