administrative assistant

network engineer

member advocate

intake specialist

billing representative

Imagine360

In most call centers environments the headaches are the customers. In this environment it was the culture and practices . I have never in my life ever seen the sort of work process the place had. 

1360 self insured (Employers assumes responsibility) healthcare benefits. This company was on the worst experiences I have ever had. As a customer service agent we are suppose to provide subject matter expertise when it comes to their benefits (ded, copays, etc).  

the members are getting the worst of it. I won't spill the tea but the members are really getting messed over. 

Call center environment ( so don't plan on helping anyone just answer the phone and hope you don't get the same person again). Because whatever they are calling about won't get resolved, and there's nothing you can do about it. 

the worst-Word of advice  to I360 before you sale your services to groups make sure you have providers in that area that are contracted so ppl will have a place to go for treatment 

RBP- should be used for hospitals only not physicians. reimbursement is way too low and your causing issues for members with their providers and care.



During my time at imagine360, I learned that the harder I worked, the less likely I would be promoted. They wanted me to stay on that team to make them look good. If I was promoted and left the team, the numbers would drop drastically. I always got 100% quality scores and never called in sick. I was still let go because they said my mouse wasn’t constantly moving. I asked for examples and was told no. First company I had ever worked for that didn’t encourage their employees to get up from their desks once an hour for a few minutes to stretch and look away from the computer to prevent eye strain and back/neck issues. I pride myself on working hard and giving my all into my job so it was very devastating to be treated so terribly by Imagine360. I enjoyed working from home.

Elap Services provides affordable health solutions to self-insured companies. The managers, directors and executives are the best of the bunch. Elap Services culture is amazing and very welcoming. Each employee shows passion for the company and their clients.

Their Member Service department strives to be the best, encourages their employees to provide the best service.  Elap removes any barriers their employees may have.  The HR department is a breath a fresh air, their doors are always open and always greet you with a friendly smile. The appeals department is ran by the best manager. I witnessed her rolling up her selves and addressing any concerns our clients may have. She stands behind her team. The chief of staff is talented, bright and knows her stuff.

If you are looking for a stay at home job where you want to retire from, them Imagine360 is not it.  I was there 2 years and in those 2 years the turnover rate was insane.  People leave and get fired daily!  The company lies and says they are driving costs down when in reality they are not! NOT for the members! The only ones benefitting here is the CEO and the companies who choose Imagine360 as their TPA.  They oversell a product and lie to the members.  The navigators aka customer service reps are the ones who  endure the brunt of the anger and in turn instead of leadership understanding the frustration, they blame the representative.  definitely not a friendly place to work. 

What is the best part of working at the company?
Remote and I get to help people in the healthcare industry from a non clinical standpoint.

What is the most stressful part about working at the company?
The influx of faxes we receive and can’t work in a timely manner due to the back to back calls we receive.

What is the work environment and culture like at the company?
It’s very relaxed. Once you learn your job it’s very easy to do!

What is a typical day like for you at the company?
Start my computer, bring up all of my applications, clock in. If there are no calls I work faxes until a call comes in.

Imagine360 is not only a horrible workplace but it’s a horrible company. The concept of the company is ridiculous and really impacts the members healthcare. It may be good for the employer to save money, but the employees are suffering because they can’t find decent providers to get the care they need. It’s really sad. 

Management is constantly in meetings so they never have time to help you but they sure do have time to scold you if you’re not meeting performance. Policies and procedures are constantly changing so it is very hard to keep up with what is right. 

Overall, this company is a mess and a scam. 

Very horrible company to work for. Also very shady operations. Micromanages obsessively and doesn’t really give time to actually perform the work efficiently with constant bings and wanting to follow up on every single thing you do. They want to know your every move, it truly slows down productively. They are extremely nit-picky over the simplest tasks and will put you on a progress improvement plan to put pressure on you and eventually fire you while still in  training. Don’t accept employment here or it could possibly be your worst career experience.

What is the best part of working at the company?
How much care they take for there members

What is the most stressful part about working at the company?
Taking an excess amount of calls in a short amount of time 

What is the work environment and culture like at the company?
Very welcoming and they do there best to include everyone in events even though the positions are remote 

What is a typical day like for you at the company?
Busy, answering calls and assisting member with benefits,claims,portal and anything else I am able to assist with

This job is extremely stressful, fast paced and your day to day is different than what you signed up for. To call out sick, you have to notify your manager days beforehand. During the peak season, you're required to do mandatory PTO. With calls, it is quantity over quality...during the hiring and training process, I was told they care more about the quality. It's a struggle to have work/life balance.

The training was amazing but once you're on your own, it is hard to keep up with all of the policy changes. The teammates and leadership are nice. 

There’s very little to none work/life balance. You are always stressed about work, when you schedule “days off”, you will not enjoy your days off because you will be constantly thinking about the additional work you will be going back to. Yes, there’s is some help provided during your time off, but you will still be required to get ahead of your work prior to taking vacations days which makes it stressful. If your love this type of dynamic in your work life, go for it. Otherwise, I wouldn’t recommend it. 

Top Job Titles	Average Salary
Administrative assistant 4 salaries reported	$42,500 per year
Network engineer 4 salaries reported	$21.38 per hour
Member advocate 2 salaries reported	$52,500 per year
Intake specialist 3 salaries reported	$40,500 per year
Billing representative 1 salary reported	$46,000 per year

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