account manager

software engineer

intern

senior software engineer

technical support representative

InComm

The cause of most of this job's problems is that you are graded on a ridiculous point system. You get points (infractions) for everything. 1 minute late from break or clocking in? OUT OF ADHERANCE. Do that 15 times in 90 days? 15 points. There are 4 opportunities each day for you to miss that minute mark. However, you only get 1 point added per hour missed of work. So missing TWO FULL DAYS of work is somehow just as bad as missing 15 minutes over 90 days. Anything above 40 points is grounds for termination btw so watch out. Why do they do this? Simply put, Incomm hires a lot of temps and they do not want to hire them on permanently so as not to have to pay benefits and higher wages. This rigged point system ensures that they will have ample excuses to fire 20-30 people at a time each time a new training class of temps comes out. I was literally told to my face by a supervisor that they "kinda set you up to fail" and "you'll see 20-30 people GONE by the time this next class hits the floor". Excessive policing. No turning around in your chair to talk to neighbors. No prolonged standing, even to stretch. No cellphones on the floor and all belongings in your locker or you will literally be fired on the spot. Only one water bottle at your desk. Only two personal belongings. Supervisors will come to your desk and admonish you like a child for breaking their rules. NO EXTRA BATHROOM BREAKS. All bodily functions should be perfectly timed to be taken care of during your two 15 minute breaks and your lunch hour. If that doesn't work for you, you MUST get a medical note and you literally have to change your status in the workforce system to what amounts to "approved bathroom break" so yup, your managers know you used the restroom and for how long. That's not degrading at all. Not to mention unhealthy for employees that can't get doctor notes. There was a diabetic man who got fired from there because a supervisor confronted him about getting up to use the restroom and the man understandably got upset.
No time off during the holidays. From mid December to about the end of January (maybe longer?) you are NOT allowed to take any days off or you will be punished with double points. They will make up any excuse not to hire their temps permanently, including judging them off of credit score. Finally, this company's ethics are just shady as all get out. Anyone working here soon finds out that Incomm's products are just used to exploit poor people and undocumented people because they can't be served by regular banks. Incomm's policies and procedures can best be described as "tell them no". They tie up people's money, sell defective products, and do NOTHING to stop customers from falling prey to "victim assisted scams" and lead customers on to think that they will recover funds lost to scams when they will not. This whole company is just slimy in regards to how they treat their employees and customers. On top of all that, a lot of the customers are very rude and uneducated so you have to put up with a lot of abuse because you often can't actually help them with their problems, you just have to tell them to wait, or send a fax, or mail something in. Very stressful and unrewarding. Every day here felt like serving a sentence for a crime I never committed. Highest paying job I ever had because I was permanent and bi-lingual but I value my dignity over a dead-end job. IF YOU ACCEPT AN OFFER FROM INCOMM, KEEP YOUR OPTIONS OPEN AND MAKE SURE YOU HAVE A BACK UP PLAN.

- Similar to any other call-center, Incomm contends with its ups and downs; the greatest advantage perhaps is the experience and invaluable lifelong skills gained along the way (conflict resolution, discipline, multi-tasking, time management and goal-setting); which are crucial when considering moving on to higher positions and taking on additional responsibilities. If not, they will come in handy in any future company you might be interested in.
   - The potential for career growth is limitless and as such everyone is given an equal opportunity to showcase their technical and soft skills over a certain period of time.
   - Management is hands-on and open to feedbacks, but the biggest drawback as far as I've noticed is the morale. Due to ongoing system issues, and the sheer volume of information reps are responsible for handling; there's a disconnect in terms of communication. 
  - Procedures aren't always as clear-cut as they should be depending on the leadership you speak with at any given moment; which causes a growing sense of frustration among fellow agents and confusion with more difficult customers.
   - Performance-based metrics are pretty fair but coupled with the stress and redundancy of an atypical workday load; it leads to a needlessly high turnover rate. Additionally, your performance will determine whether you keep your shift or not on a yearly basis.
   - The pay is generous, attendance a must but the benefit package falls short since vacation, call-outs, tardies and sick hours all fall under PTO, and no such thing as voluntary time off without pay to avoid drawing on your balance.
   - The people are amazing and extremely supportive of each other which I attribute to the diversity and leadership. I would strongly encourage anyone considering applying to be punctual, driven, to listen and be willing to take initiative within certain contexts. 
   - I enjoy balancing multiple roles and coming up with innovative ways to assist agents and clients alike. A typical day at work involves planning around agents' schedule to properly coach, review requests, send out reminders,  assist on calls, document performance, address system issues and keep an eye on each agent I'm responsible for.The hardest part is convincing clients to abide by the turnaround time, delivering bad news to an agent and finding creative ways to incentivize agents.

Laidback- Laidback is a positive thing to me when working for a company. It is laidback in that they are really easy on dress code. As long as you are covered then its ok. I wore mostly jeans and t-shirt because if you are literally going to be sitting in an uncomfortable chair for 8 hours, why add stuffy business attire to that. It is also laid back in that as long as you do your work and be productive, you are basically free to move around, stretch your legs and grab some coffee.. 

Incredibly unprofessional- Laidback is good, unprofessional is not good. Lets start with a little history of the Columbus office. It opened in 2006 (could be wrong) and most of the people/leaders have been there sense the beginning. Because of this long history, they are incredibly comfortable with forgetting business manners, even with new people on board. I can only speak for the recon/chargeback department as its the only area of the company I worked in. And by department I mean room full of cubicles. Examples: In this department prepare to hear someone say "That's retarted" at least once a day. You will also hear cell phones ringing and chiming all day because of course everyone working wants to know when you get a text message. Also, on occasion the staff in this department will have to make phone calls to members of other departments. Upon hanging up you will hear the team member quickly inform the entire area that the person they are speaking to was an idiot (this was a manager, she hung up and quickly announced "idiot, gosh they are idiots over there".... Another supervisor at one point within the first week I was employed there was frustrated that a member of another department came over and announced something he shouldn't.. The reaction was "why the f*** does he need to come over here and announce that s*** to my department like that"......... I like to share this, because you may be thinking this is awesome... Its so laid back you can say and do anything you want.. And if you are a cuss word user or real laid back, you may think you will fit right in. But let me just say this:

Immediately I could tell this playground has been ruled by these cool kids for years, and they aren't ready to allow new people into their sandbox....... 

So If you can sit quietly at your cubicle and not join in this atmosphere you might be alright... But I would definitely say keep your personality to yourself until you feel you have been accepted into the sandbox.

My review is focused on InComm's IT and the departments that interact with IT.  There's nothing typical about working at InComm.  One day can be busy and productive and the next day will be a 180 degree turnaround that sucks the life right out of you.  InComm's biggest problem is a lack of strategic initiative and direction.  IT is the life's blood of InComm, yet IT is under-invested,  so poorly managed that it's laughable and there is no end in sight.  I began to wonder if it was managed that way on purpose so the highest levels of management could wring money out of it until it collapsed.  No one, and I mean NOT ONE VP in IT supports best practices.  Insane amounts of money are spent purchasing enterprise software applications, but NO MONEY is available for setup, training, etc...  Results are products that instantly get labeled as junk, then the app is abandoned.  Best part, is the VP that lead the initiative blames everyone else as they dance in the direction of another "project". Rinse and repeat, over and over and over...  Bonuses are paid to Director levels and higher.  A company that processes prepaid product transactions that WILL NOT give a single employee a gift card during the holidays!?!?  Unbelievable right?  Bizarre at best and tragically true.  Executive leadership is simply stated, out of touch with reality and they don't bother to talk about their plans for their areas.  Results are employees that are blindsided with projects, half-baked initiatives, fix-it yesterday and layoffs that seemingly pop up out of nowhere.  Sad part is those who don't lose their jobs, think they're somehow protected.  Silly thinking you're protected employee, the laid off employees left work behind - guess where it's going?  Bingo! to you, now get it done yesterday and don't complain about how you don't know how to do it...

A lot of people will tell you yes the place is good to be working at... From my personal experience the only thing good you will get out of that place is new friends. The company likes to overwork reps for an amount per hour that doesn't even cut it. The benefits are extremely poor and they don't cover nothing. As far as looking forward to being off during the holidays. Please be advised its a mandatory black out period. They have this horrible pointing system for your attendance that many good reps have been fired over stupid issues. I recommend going elsewhere where you are actually valued as an employee and not compensated with food for busting your a** for work. The management team is shady. They only care about themselves and following the corporate rules. Basically you are a nobody to them just another head filling the spot. As far as the equipment you wil be using is very poor and outdated. Almost everyday there is something wrong and your stuck taking the yelling from the customer. There is no initiative and you are stuck doing the same thing over and over. Your quality performance place a BIG role in your position. They will give written warnings and even terminate you over this. They claim to have time for training reps but because they are overwhelmed with other duties, you will never get the proper training to help you improve. Pretty much the topic everyday is how poor the company is and its just not worth the stress and time. Please think twice before applying.

Everything that was told to me during my interview was spot on. I was told extremely strict environment. Easy work. Follow the guidelines of Adherence. Maintain Quality performance. NO CELL PHONES rule. No fraternization. Maintain Dress Code. You are left alone.  It's in black and white when you sign up for the position. It is repeated several times in the training room and on the floor, almost on the daily. I am not understanding why folks are so surprised when they are let go for what they say is "no reason, or without warning". Show up, be on time, dress appropriate and never disrespect our clients on the phone. It's that easy. Granted moral can be low, because of the types of calls we handle. No one calls to say their card is working great, and have a nice day. This is a prepaid card, it's people's "cash", so it will create high emotion calls. Follow the procedures in your tool, give 100% attention to our clients on phone, and stay vigilant to any changes that may occur. 
That's it in a nut shell. I have never seen the amount of support provided for reps, such as coaching and feedback that Incomm provides and encouraged to utilized. While there isn't much socializing going on, it's structured this way for protection of our client's funds and information.  Shift Bids are based on performance rather than seniority, thats a plus in my book.

a typical day at work involved taking anywhere from 80 to 130 calls a day. I learned how to work around the many computer system issues that the company was constantly having. The system would lock you out often, or some essential program would crash for no apparent reason and you sometimes had to work your calls without the necessary tools to do your job properly. Management up in Atlanta seems detached in general when it comes to the needs of the call center. All they seem to care about is the bottom line and it shows in the old software we run on and their neglect to update it to keep it from crashing regularly. If a customer calls to escalate, some supervisors try to avoid taking the call. They put you on hold for a long time or they just point blank tell you to go back to the customer and tell them something you have already told them just so they don't have to take the call. The hardest part about the job is the lack of support and organization in that company. I went the whole time I was working there without access to one of the systems entirely and others intermittently even after I asked my superiors to reset my passwords. The most enjoyable part of the job was knowing that my direct superior acknowledged my good work often both written and verbally and we built a good rapport in general.

You do not know what to expect People leave or are fired quite a bit It is a revolving door. Most employees are less than a year Promotions are questionable because the criteria set are rather subjective for someone with an educational background
It is not a happy workplace with fun and focus to make employees better
Managers focus on rules, rather than build trust and engaging collaboration
Disclaimers about products and services have some gray areas, such as tolerance level for use of prepaid cards at full service locations, reactivation of inactive cards to it failures
The most enjoyable part of the job is that I made a choice to stay positive, candid and committed to giving my best to every customer
What I learned is that I decide how I respond to disgruntled customers and I do not have to throw  my company under the bus even though it does not pay me enough or has not rewarded my consistent dedication for the past fifteen months. I continue to encourage my colleagues and even some of my supervisors because I keep my eyes on the bigger picture- building the beloved community
I believe in giving my best and bringing out the best in everyone

A typical day at work for Incomm begins with greeting my team members. I am fortunate to work with some bright, energetic customer service representatives. Through the course of the day I take calls from reps around the call center asking questions and escalating calls as required. In between calls there are reports to complete and emails to read to stay current on issues around the company. Multitasking is a necessary skill.

This job and this company expanded my knowledge base of financial tools and institutions, pre-paid cards.

The employees who work at Incomm are largely dedicated, intelligent and resourceful. It is a pleasure to work with them.

The hardest part of this job is telling a customer the issue is one another department must resolve. I do everything possible to communicate the customers need and urgency to the other department and provide any assistance possible to keep the resolution moving when the decision is simply not mine to make.

The most enjoyable part of this job is telling customers their card is now working, and seeing reps on my team exceed company standards generating their own success stories and moving up to new positions where possible.

Incomm has been amazing to work for so far. Yes, it’s true..they are strict about certain things; you can’t have paper or pens at your desk, no cell phones, you cannot be a min late or you get a mark up, and bathroom breaks come out of your two paid 15 min breaks, but given the amount of pay they started me out on I can’t complain. The job itself is super simple. There’s a manual you go to that basically explains everything to you...LIKE EVERYTHING. If by some chance you run into something you don’t know how to handle there is a help line you reach out to. And everyone I have met or have ran into in the halls are all kind and helpful.

Adavancement seems to be an easy thing to reach as well..as far as management goes all you have to do is come to work and not have your cell phone at your desk. I’ve read reviews on here that say if you miss one day you’re fired , but that’s not true. I’ve also read if you’re late one min you’re fired and that’s not true either. Don’t let those bitter ex employees who do not know how to be responsible adults make you miss out on a great career move. If you get the opportunity to apply, DO IT!

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