administrative assistant

InComm Payments

InComm provided a solid overall experience. Work life balance was good and the daily workloads were manageble and often provided new challenges. There was an abundance of learning resources available however if you want to advance your career it is advisable that you take it upon yourself to train outside of the monthly assigned courses. The pay was not the most competitive but the benefits package and flexibility made it fair.  The turnover during covid resulted in a lot of top talent being lost and created a wide gap in knowledge and expertise within the compliance department. Promotion was less about work merits and more about necessity as there was a void to be filled so a position became available. Some supervisors and middle managers were inept and did not posess the knowledge to properly train new recruits and this lead to many processes being done incorrectly and requiring revision or not done at all. Despite these faults it did also create several opportunities for individuals who were highly motivated to fill in the gaps and creatively problem solve. My best advise to someone looking to work at InComm or is currently employed would be this; Set your own personal goals at the door because they won't set them for you, Take the challenges as growing opportunities, use as many free resources as possible to develop yourself then transition to job where you feel valued, your contribution matters and you're not just a placeholder. InComm is a great career stepping stone for GRC professionals but don't overstay your welcome.

I’d invent a new phrase for this company: “macro-micro management.” Leadership constantly pushes arbitrary KPIs, and even when you meet or exceed them, performance is still judged subjectively based on management’s feelings rather than actual analytics or results.

There’s a persistent culture of surveillance and criticism with very little constructive feedback or direction. It often feels like, “I don’t know what I want, but it’s not this.” Sales lacks clear strategy, marketing feels disconnected and uninspired, and morale across teams is extremely low due to turnover and frequent firings.

Overall, the company environment feels unstable, poorly managed from the top down, and difficult to trust as an employee. I would not recommend working here.

What is the best part of working at the company?
There was none, I had a manager who sat in his office with his door closed all day. And other developers who were allowed to yell and call people stupid

What is the most stressful part about working at the company?
I wanted to quit everyday. As an adult I don't need to be treated the way I am here

What is the work environment and culture like at the company?
Unorganized. We have meeting To make decisions. Nobody is paying attention comma so when you do what you agreed to in the meeting comma it is wrong.

What is a typical day like for you at the company?
Is stressful and being yelled at

Working at Incomm started out great but the company is not publicly traded so they do what they want.  This is not a place for people who want true career progression because they hire all of their friends and do not care about people who are parents or caregivers. They claim they care about you. They get to know you and your personal information and use it against you. You barely get a raise and they claim they are for you but then you get no raise or are asked to do unreasonable things that are not required of you. The healthcare is not that great either. The company has not been the same since the last CFO retired. 

For the time I working here I was not guided to excel, I was under the impression that you become favorized and maybe you get to have responsibility that.. sometimes won't be paid for the effort made.  High paste learning and a lot of product information. 

On the other hand, great place to have an extra income, and provide some stability. Good Health care and had improve the training resources. 

Incomm generally had nice people to work with and for, however the company had grown through acquisition and the network was a complete mess.  While they are in the gift card market primarily, it is essentially a technology company and most people work in that area.  So it is extremely siloed.  If you like confusion, this is the perfect job for you.

I’ve been at this job for 8 years now. Great mangers, of course depends on what type of person you get. Coworkers are great, based on personality of course. 
Room to advance is quite hard. They don’t do much cross training between departments so if you try to advance up, you have no knowledge and they want you to, in order to consider you for that position. 

The leadership of my Finance team is spearheading the team moving from the 20th century Office suite (Excel, Access) to the Power Platform. The leadership has a pioneering spirit which isn’t something I’ve seen on a team level in the past. Usually it’s on more of an individual basis. 

Management needs work. They would start a new process last minute and not able to train properly. Team members often didn't complete their tasks prior to the next person taking over. 

Good opportunity to grow and excel. Lots of training and support. Fair and balanced work/life environment. Fast passed, busy but not crazy. Good place to work, multiple shifts and remote work or hybrid work schedules.

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