sales director

technical support specialist

senior technical support

human resources business partner

outbound sales representative

InMoment

What is the best part of working at the company?
Unlimited PTO, if you can ever use it

What is the most stressful part about working at the company?
Due to massive layoffs, everyone is overworked and doing jobs that aren't within their job scope to keep things from crumbling.  The outsourced jobs that are supposed to be done by Indian contractors are not being done or being done incorrectly.  Management either doesn't care or is being lied to about the performance of the contracting company.

What is the work environment and culture like at the company?
There is no culture.  HR is hopelessly understaffed.  With most of the company being remote, there is absolutely NO effort to formulate any sense of teamwork or camaraderie.  The company doesn't acknowledge effort nor do anything for their remote employees.  Raises never happen and promotions only happen if you REALLY kiss up to the right person.  HR believes that giving more people days off when we already have unlimited PTO is supposed to make us feel better.  The CEO is out of touch with the effort that is being put in at the client facing level of the company. It's become very obvious that they're looking to sell and get out from under their original investment.

It is important that you understand that the culture in product and development is dishonest. Not from the producers, but the upper level leadership. I don't think it's intentional either. I think it is a lack of experience and awareness of their own capabilities and incapabilities.

It's similar to when you might personally be unaware that you are terrible at some skill. If you aren't honest with yourself, you'll never be aware that you are bad at that skill which will make you dishonest with others if you tell them you are good at that skill. This is how the upper level leadership is with their promises, their vision, their directives, their "efforts" to improve the company culture. They make you think they are making efforts to improve the way things are done, but they never quite seem able to actually execute on that.

One of the biggest ironies with this company is the saying they have on their wall, "every experience matters". It is no hyperbole when I say that this is not reflected in the slightest as an employee. You think a customer experience company would practice what it preaches in their own environment, but they simply do not.

What is the best part of working at the company?
No cap on PTO, as long as your direct supervisor approves, which they usually do. 

What is the most stressful part about working at the company?
Organizational structure (culture) is to only share what your supervisor believes you need to know to do your job.  All-Hands are 99% about sales, and vague to the rest of the company.  Many have given up, left company, unable to work in the dark - without transparency.  This culture is NOT how In Moment operated under the last CEO, so it is sad for those of us who strived to transition to the new leadership method.  

What is the work environment and culture like at the company?
They have closed most of their business offices.  I would estimate that 50% of the positions have been, and continue to be, outsourced offshore.  Do not expect longevity or pay increases.  

What is a typical day like for you at the company?
Remote.  Very few meetings because supervisors are not interested in your input.

When I started at InMoment, the culture was one of inclusion and collaboration. The executive leadership team would engage with employees in every department and cared about making it a fun and rewarding place to work. That’s was “startup” InMoment. When the CEO realized he wouldn’t be able to take the company to new levels, he searched for a new CEO to take his place. Since that change and repetition of the slogan “culture eats strategy for breakfast,” leadership has been hyper-focused on strategy and culture has diminished significantly. The company, as a whole, has been disruptive in the marketplace and coworkers are fantastic, but leadership needs to understand the importance of employee wellbeing and happiness. Right now, they don’t.

What is the best part of working at the company?
The best part of working at InMoment is the salaried nature of being paid per year instead of per hour.

What is the most stressful part about working at the company?
The most stressful part about working at InMoment is the high turnover due to involuntary employment termination. The performance expectations are high, and employees must work harder than they think to keep their jobs.

What is the work environment and culture like at the company?
The work environment is laid back. Many coworkers there are friends with each other and get along well. The most important thing is to ensure management likes you.

What is a typical day like for you at the company?
A typical day is working 9-5 Monday through Friday.

There are things that work well at this place and things that don't. 
After 2 years, there's been no real product release. Upper management doesn't know how to release software... so weird. They remind me of young children with ADHD, always jumping to the next shinny toy. Can't really stay focused on large initiatives. 
Compensation seems a bit lower than the industry commands. 
Pretty much no culture... maybe that was different before C-19. 
I've witnessed the CEO on multiple occasions loosing composure. Screaming, swearing. 
Middle management is top-notch. Upper management isn't great. 
Currently there's huge turn-over due to the fact that there's not many wins on the dev side. Very low job satisfaction.  


The company used to be amazing - client and employee focused. As soon as a VC took over, they started cutting off limbs to stop bleeding money (due to bad decisions and poor spending habits of previous leadership). They removed entire departments and long tenured employees with knowledge to keep customers. They have since changed course but aren't bringing back any good employees nor really doing anything to keep the ones they have.

New leadership has no clue about the business and is in denial. Unfortunately, clients are unhappy and leaving. I used to want to retire at InMoment, now I don't think there will be anything left.

What is the best part of working at the company?
Non applicable there’s not really any best parts about the job

What is the most stressful part about working at the company?
Getting cussed out from respondents just from doing your job.

What is the work environment and culture like at the company?
It’s wfh. We basically just chat on Skype if we need any assistance. 

What is a typical day like for you at the company?
Making outbound calls to businesses to complete surveys.

The feedback industry is booming and is an exciting industry to be a part of. InMoment has some great things going for them, but the employees don't have a career path and the company doesn't do a good job at hiring internally. Since our recent acquisition, managment have talked about making some changes for the better, but we are still waiting to see if that's going to happen.

InMoment use to be such a great place to work, but once MDP acquired them it went downhill fast.  There’s been lots of layoffs, when people leave they don’t replace them.  Their workload  just shuffles to others.  It got to the point where I was working 12-15 hr days and still couldn’t catch up.  They don’t set you up for success and raises are hard to come by. 

Stayed longer than I should’ve due to the great people, good benefits and the ability to work from home.  Those are highlights of the company. 



Top Job Titles	Average Salary
Sales director 3 salaries reported	$126,667 per year
Technical support specialist 2 salaries reported	$17.00 per hour
Senior technical support 20 salaries reported	$17.00 per hour
Human resources business partner 4 salaries reported	$95,000 per year
Outbound sales representative 8 salaries reported	$50,625 per year

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