Top 1167 Senior technical support Jobs

Financial Edge NXT Customer Support Senior Specialist
Blackbaud —Remote
- $61,000 - $77,800 a year
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- 2 years
- Health insurance
- Dental insurance
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Senior Systems Engineer (MSP L3)
BlueBolt Technology Management —Austin, TX
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- Full-time
- Azure
- English
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Senior Wireless Technical Support Engineer
Hewlett Packard Enterprise —San Juan, PR
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Clarity Technology Group —Madison, WI
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Sr. IT Executive Support Specialist
Concora Credit Inc. —Beaverton, OR
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- 11+ years
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Oio —Washington, DC
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Sr. DHS Support Service Specialist
Getinge —Indianapolis, IN
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Ground Senior Ops Training Engineer - Level 4
Northrop Grumman —Aurora, CO
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Sr. Endpoint Support Technician
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Senior User Support Analyst - Philadelphia
Rawle & Henderson LLP —Philadelphia, PA
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Onsite Senior Technician
Custom Computer Specialists —Boston, MA
- $50,000 - $65,000 a year
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- Microsoft Excel
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Sr Engineering Support Specialist
General Dynamics Mission Systems, Inc —Pittsfield, MA
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Onsite Senior Technician
Custom Computer Specialists —Newport, RI
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- Full-time
- Classroom
- Google Workspace
- Up to 50% travel
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Sr. IT Technician
Oxford Casino · Hotel & Sportsbook —Oxford, ME
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- Weekends as needed
- Computer science
- Computer Science
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4d
Senior Support Engineer
Montra —Atlanta, GA
- Azure
- Bachelor of Science
- Windows
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Senior Support Engineer / Python / Startup / San Francisco
Motion Recruitment —San Francisco, CA
- Full-time
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SNI Companies —Los Angeles, CA
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- 5 years
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10d
Senior IT Field Technician
VALiNTRY —Pflugerville, TX
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- Email
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- 5 years
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SAP Training Specialist (Sr.) â WalkMe - U.S. Citizenship Required
CGI Group, Inc. —Fairfax, VA
- $70,800 - $153,300 a year
- Full-time
- Hybrid work
- Background check
- 6 years
- Bachelor of Science
- Paid parental leave
- Paid holidays

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Financial Edge NXT Customer Support Senior Specialist

Blackbaud -
Remote

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Job Details

Full-time
$61,000 - $77,800 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Pet insurance

Qualifications

Software issue identification
Knowledge management
Financial services customer support
Bug Tracking (Quality assurance practices)
Triage
Coaching
Bug Reporting (Quality assurance practices)
Financial software
Mid-level
Incident Escalation
Managing clients in a customer support role
Professional development support
Decision making
Incident management operations support
Issue tracking
Mentoring
Resolving technical support tickets
Customer service knowledge base
Customer support
Online help documentation
2 years

Full Job Description

As a Financial Edge (FE) Customer Support, Senior Specialist you’ll take ownership of advanced, challenging, or complex cases and ensuring swift, effective solutions. You’ll assist with triaging defects and incidents, playing a crucial role in maintaining system reliability and performance. Additionally, you'll create and enhance Knowledgebase content for customer self-service, empowering users to resolve issues independently.

Your role balances working on complex or escalated cases and helping peers manage their workload efficiently, ultimately driving team success, enhancing overall support quality and customer satisfaction. As a Senior Specialist you will work closely with leadership, including the Principal to help drive initiatives and achieve outcomes.

What you'll do:

Quickly resolving or triaging incidents.
Handling complex non-FCR cases, focusing on reducing time-to-close (TTC) and surfacing future enhancements to reduce complexity.
Achieving mentor goals for frontline and tenured agents, complementing the Team Lead's coaching efforts. You'll take direction from your manager and help achieve quantifiable targets.
Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the Principal.
Serve as a backup to the Principal as needed which may encompass a variety of activities depending on time of year, workloads, and Principal availability.
Assisting Team Leads and Managers with projects and initiatives as needed.
Actively participating in swarm while using your experience and influence to coach and mentor both tenured and newer resources across all FE resources.

These responsibilities ensure you play a pivotal role in enhancing support quality and driving team success.

What you'll bring:

2-4 years of experience using, supporting, or consulting on Blackbaud Financial Edge software.
Experience in a Customer Support Senior level role.
Diplomatic and tactful in dealing with diverse people.
Ability to work assigned schedules, including after-hours, weekend, or holiday coverage as required by business needs.
Quick learner of new concepts and ideas.
Critical thinker who asks insightful questions to facilitate problem-solving.
Calming influence in tense situations, providing direction and guidance.
Creative strategist who integrates unrelated information to develop innovative approaches.
Keen insight into predicting behaviors across various situations.
Effective strategist for complex cross-organizational projects.
Adaptable in situations characterized by continual change.
Decisive in quickly identifying key issues for important decisions.
Proactive in anticipating obstacles and minimizing their impact.
Forward-thinking in creating long-term strategies that anticipate customer needs.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program

Apply Now

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