executive assistant

human resources specialist

Indiana Professional Management Group

Case Managers are the ones who drive this company and senior leadership doesn't listen or value the opinions of their case mangers.  Recently they took teams that have been together for 5-10 years and "randomly redistributed" the teams to new supervisors hours away in different parts of the state.  When management and case managers spoke out against it with questions, we were told to accept it and spin it to make it positive.   Vacations can't be enjoyed because you have to do all your work before or after.    Supervisors have put a month notice and are terminated immediately, and reprimanded for speaking out and having opinions that go against senior leadership.   Case Manager salaries are not fair.   Some case managers with case loads of 42 make the same or more than case managers with case loads of 50-55.  Quality of work and caseload size is not taken into consideration.  Case Managers are forced to do additional case load coverage above and beyond their normal caseload without additional compensation and are told "it's part of your base pay".   
Case Managers and Supervisors are not properly compensated for the extra work they do, bonuses are lack luster.  Major decisions regarding company policy are given via 5minute prerecorded videos without the option for feedback.   Policies and procedures are not followed uniformly in regards to performance and performance reviews.

IPMG currently has the State Contract for Case Management Services for consumers with Developmental Challenges who are receiving Medicaid Waivers. Since Case Managers work from home, most contact with Management is by email, or sometimes byphone or at periodic meetings, which makes most contacts seem like they are mostly comprised of orders. The workload is impossible, and the atmosphere is very politically charged, because it is a contract situation. This makes it difficult to truly advocate for consumers, although I enjoyed my contacts with the consumers on my case load.

I enjoyed working here in the beginning of my career. Here over 10 years. The core values seemed to change.  This place has become too corporate and not client centered. Training not good. Supervisors-not good at all. This place is supposed to be employee owned--but employees have little if any say in how it runs. Paperwork unrealistic. Work-life balance low. Can't take PTO without having to worry about case load.  Loved my clients and enjoyed most of my case manager colleagues. 

The role of a wraparound facilitator is truly inspirational and impressive. However, working for this company can be detrimental due to its toxic work culture, which can cause emotional exhaustion. Management's focus on meeting quotas can lead to unethical decisions and a lack of work-life balance. If you are in dire need of a position, this may be a temporary solution, but otherwise, it is advisable to seek alternative employment opportunities.

IPMG was the first company in my career as a Medicaid Waiver Case Manager.  I felt they had a good training program that helped prepare me for a career in case management.  Expectations were clearly outlined and supervisors were generally supportive.  I learned very quickly to manage a large caseload, multitask, and self-manage my time.
Most enjoyable part of the job was working closely with consumers and their teams to help them achieve their goals!

You get to help those who are struggling emotionally and behaviorally. 
It is a lot if work, with little support, and little direction. Billing takes persistence over quality and it's the biggest driver for those who leave. The client's are the most rewarding part of the job. 


I loved my original team and they were very supportive. My trainging was lacking due to the fact that the company decided to save money the supervisor would do the training and new employees would no longer go to Indianapolis for a month training. My supervisor carried a caseload of high need clients plus had employees therefore she had no time to train me. There was no home base we all worked from our own homes so it was hard to find people to go to for help .

The short time that I was employed with Indiana Professional Management Group (IPMG) I pretty much trained myself. Despite the webinars and electronic/in-person trainings, I was never able to get an answer to any of my questions answered. I received complements on my work performance until I met my supervisor in person; from then on she was very distant and cold towards me.

Getting to support the individuals we serve is so rewarding. The job flexibility is great. But stress is often high- we get plenty of PTO, but it’s impossible to enjoy. No one covers your caseload, so you just have to cram all the same work in before you take PTO. Depending on the location, environmental factors going into homes can also be a risk. You’ll want to have good post meeting protocol to not carry any big friends home. But some areas have no problems with that. 

There is a lot of flexibility with your schedule. You are basically able to set your own hours as long as you are meeting with your families appropriately. There is inconsistency with expectations as it seems that not all management is on the same page. When you get a case from someone who is no longer with the company, it is common to have to do extra work to make up for what they did not do. 

Top Job Titles	Average Salary
Executive assistant 5 salaries reported	$55,000 per year
Human resources specialist 1 salary reported	$55,000 per year

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