programmer analyst

software engineer

technology lead

technology analyst

associate

Infosys

I started working with Infosys during the pandemic as a remote job, with no issues getting the office equipment to my home (in this case a laptop and relevant parts), went through training without much issue and went into long bench, before being moved to a few different managers and ultimately being layoff due to no job/extended bench time. Here's my review on the following:

Trainings and Training Resources:
> They have a decent general training in most tech related areas, 
> Some trainings, in particular certifications, were generally clunky and tedious to go through, making it a headache if you had to go through it again as to how slow, unresponsive they were, some even had errors to them.
> Several of their trainings were clearly all over the place, with some more modern version present, but also some older versions of said trainings that should had long been retired to avoid confusions on what to train in.

Management:
> My main complaint in regards of Infosys is the management. I ended getting a few managers (or similar figures I had to respond). 
> Some of my managers, I considered, were good, but they were clearly overwhelmed with too much work (often times having to juggle between different teams or even client projects), I even heard one overwhelmed manager that they 'got to stop doing this' in regards of their workload, the company could had done with training more managers.
> Several managers I had were based in different time zones, making a very awkward schedule of having to show up  to trainings or work at later times of the day or extremely early in the morning to attend the relevant meetings.
> Near the end of my employment, I ended getting a bunch of bad managers due to some weird restructuring they were doing at the time. These managers were generally unempathetic or generally not available. Often times they were unhelpful or never gave easy resources on finding a client. One manager I had would often times waste about 10 - 15 minutes of a weekly meeting we had complaining about people who didn't show up for said meeting.

Company Resources:
> Several of the company resources were generally outdated, or the areas they were present (within the company directory) was hard to find or difficult to get into.
> Some company resources had clear errors, even outdated tech, in particular some internal job board the company has that you could not clear or technically were not supposed to apply to due to being in the U.S.

Company Culture:
> The company made a emphasis of making it clear that employees had clear resources to contact HR or other groups if they were having issues (such as reporting harassment).
> I did not generally connect with the work culture, and unless it was job related, avoided any company activities as they seemed to be a hassle, take too much time, or not worth it in the long run.

Internal Company Jobs:
> To spend some time doing something productive, you technically had opportunities to do internal company jobs (aka not with a client), however I considered these to be mostly pointless, as they did not count as a project or out of 'bench time', meaning if you did these work, such as writing some codes or similar, it means you were on bench time and was still liable to get in trouble or even fired for extended bench. There is no point doing some internal project or doing volunteer work at a hub if you still had to worry about trying to get a client the whole time.
> Some of the parts to get internal jobs were generally not working, hard to follow, or not, as I found out, available to those present in the U.S.


Your experience will depend mostly on the client project you get assigned to. 

So you'll start out your first few months being assigned to a training cohort, which you don't get to choose. You could be learning programming or something more IT-related, both of which could be good or bad depending on your career goals and what you majored in in college. I was expecting to do something related to software engineering, as I was a computer science graduate, but my training was in IT ERP systems, which I wasn't happy about. The training itself is fairly fast-paced and does work very early hours if you're in the US, as the trainers are usually in India. The training program was kind of like going to school. And you usually get around two assessments that will dictate whether or not you will proceed. In my cohort, everyone but one person passed after given second attempts for both assessments. I didn't really have an issue with the training program. The trainers were usually nice, and the program was challenging and fast-paced but fair.

After training, you will probably sit on "bench" for a bit (pretty much means you're not assigned to a cleint project). The wait and the uncertainty around when and where you'll be placed was pretty anxiety-inducing. In my case, I was never assigned to a client project during my entire time at the company (1 year, 3 months). I knew of a couple others from my training cohort that were also in the same boat. Most people from my training cohort were assigned to a client project, but got let go after around a couple of months or so. And then there were a select few who got assigned to a good client and are still with the company several years later. 

So when you're on bench, you're pretty much getting paid to do nothing. In that time, you're expected to upskill and self-learn. This might be good for most people who are in the middle or far in their career and want to chill for free money. But this honestly wasn't good for someone like me, with Infosys being my first job out of college. At the time, I was enjoying all this flexibility and not having to do anything. But in hindsight and as I was interviewing for future jobs, this experience really hurt my career growth. I essentially didn't get any "experience" and was back to applying for entry-level jobs like I was a new grad again. And the further you are from your graduation date, employers are less likely to want to interview/hire you if you have no relevant experience. I guess some professional experience (which really was only self-learning and going through training programs) is better than no experience at all, but it still hurt my early career growth.

For those who are looking for an entry-level position in software development or IT, I would just like for you guys to be aware that going into Infosys or any WITCH company is a big risk. It has paid off but only for a few folks. For most though, you'll be without work. If you are on bench, I advise you to take that time to apply to other jobs before you're on bench for way too long. 

I worked for Infosys formally known as eishtec in Waterford for 3 years. It isn't a great place to work. It was a starter job for me and a lot of people. They take advantage of students and young people. It's not worth the minimum wage that it is. I worked on tech support for phone company EE. You'll be paid bi weekly 

You'll be dealing with English customers being angry and disrespectful towards you daily and TL's that expect too much from you. The job expectations are unrealistic. Everything that is expected of you on one call is ridiculous. You can spend half an hour to an hour on some calls. My record is 3 hours. 

People aren't appericated and it is a constant revolving door of people getting and quitting the job. My team was about 20 people when I started. 18 of them were gone in the first year 3 the first month. There is now only 2 people left from that team there. IMPORTANTLY if you leave within the first 6 months they charge you 300 euro! And when you begin you won't be paid for your first week of training. (these rules could be different but that was what was in my contract). A lot of former employees got caught with that one and had to fork over the money for leaving before 6 months. 

They have been brought attention to by Waterford TD's for fair working conditions multiple times espicailly for pay they've left paychecks short and during covid didn't pay 100s of employees and threw them under a bus by saying they would pay their employees so we didn't have to go get the covid payment and then only gave out the payment for 1 week and cut it off.

 If you value your mental health don't work here they have a "counselling line" I've called 3 times and waited hours to get nobody on the line.

Good luck booking time off because its a nightmare, they make it very hard to do with the system they have for it.

If you are sick even if you have a doctors note stating how many days you will be out sent to them they expect you to call them every single day that you are out, and you'll have to fill in a form every time you return with a section where you have to "state how you will improve further because you've been out". So you're shamed for being sick or absent and also can't reach 20% absent rate or you'll have a disciplinary.

You'll have targets to meet for pitching products to customers even if you work in technicle where people call you with issues with the products they've already bought and they'll constantly be on you to sell products.

If you are a student working part time you'll be forced to work at least one day of the weekend.

Only pro is the people you work with you'll have good craic. That's kind of gone out of there now with covid though. 

I know it seems appealing because you'll get the job easily with this company but you'll get it easily for a reason.... 

If you want a call center job I'd suggest you look elsewhere. 

been there over 4 years.
good things (we always start with the positive):
Pay and bonuses are ok, and paid on time
company is successful in acquiring projects, so there's always work. so good job security
It's ok for starter employees to train and learn

Bad things: (So many...)

bu·reauc·ra·cy is at a crazy level. nothing moves without a zillion approvals all the way at the GOD level. 

IT support and systems are terrible. nothing works properly, helpdesk is often ineffective and useless. lots of time wasted on trivial tasks. systems are slow, full of errors. laptop so overladen with updates, that it hardly works. Everything is super restricted, access to websites, to drives, and makes work difficult sometimes, especially if you have to connect to client networks.

Try to get any commercial needed software for your work, you'll have to jump through hoops, and it will expire before you know it, and have to do it all over again and again....

HR - in  the USA? non-existent. haven't been able to find them yet.. There's no one to talk to..

Hiring practices are incompetent. I think the criteria to hire new people is that they are breathing. Often no talent or any skills are required. Often they hire new recruits after other consulting/software companies rejected them....

Payroll and expenses and travel - this is a super cheap company. for travel they limit hotel lodging at $135/night which at most large cities gets you a bed under some bridge. The per-diem at $40/day is really nothing while other companies don't limit lodging and have twice the per-diem amount. they give per-diem based on your level. so lower level people are expected to eat less...
Every cent is scrutinized. Expenses take weeks and months to be paid after lots of effort. a $2000 expense report may be held for weeks for a $2 missing parking receipt. Every travel needs multiple approvals at VP levels. and they don't really bother to approve anything without multiple emails...other perks given by other companies to make travel easier for those who have to do it on a regular basis (club access...first on intl flights) don't exist here.

Pay raises? forget about it. after 4 years 0.5% increase. even after very high commendable ratings. 

401K has no matching.

Healthcare plans are miserable. the deductibles are so high, even in-network that you pretty much pay everything until the end of the year. most times you never reach it anyway.

Advancement? not much chance, unless you're in India and close physically to the managers there.

Equipment, took me 2 months to get a laptop to work when I joined.
don't expect much.

Culture? no events, no parties, no team activities. and when a project does something, they are limited to around $15 per person once a year. Go buy everyone subway sandwiches as a reward. 

in short lots of aggravation all of the time. 

If you have to work for a software consulting company for the same pay, anywhere else may be better.





You are safe while on a project. Once you are on the bench you are at risk of being suddenly terminated.
Low projects and High billing rates is a bad mix - 
The company charges high rates from client's which the clients are not willing to pay these days. Finally, they will place offshore resources at lower billable rates and remove you from the project citing budgetary constraints. Senior principals are the biggest risk job. They will put you on the project for a couple months for the design and then chuck you out and bring lower rated consultants (offshore and lower level principals/senior consultants) who can now make headway on their own since the most complex part of design has been done by Sr. Principal's. Basically, they use and abuse people for their experience and the let them go if there is no more work available. If something comes up, they will hire immediately. Hiring immediately means they may hire incompetent persons in the rush which has been the case. I have personally been put on difficult projects where several former Sr. Principal's were removed from the project by the client. This was caused by this philosophy of use and fire and then rehire when and as needed. If they had better sense, they would strive to keep their good guys instead of citing reasons of non performance due to low utilisation or sales revenue. If I am going to go around make sales for you and then do the actual design work, why would I be a lacky for someone else? I would just go and do private contracting and/or build sales for myself or for a company where I have partner sharing margins. 

They rely heavily on their offshore resources. They will move offshore (lower priced) resources between projects / workaround the legal immigration laws to to meet the lower billing rate which causes a lot of Infy Consulting people (senior principal's) to be on the bench or let go if nothing good is available.Lack of courtesy and care of their employees. - Hire and fire at will. Once you are on the bench you are fired if there is no planned project in horizon. Lot of favoritism and those employees who have a network or know a VP will get favored and hide behind the VPs personal budgeted code (while on bench) to wade it through. Yes - you have to constantly keep doing this 'wade it through' most of the time. 

This is like any other tyoical MNC. Will demand work / slave labor - Monday - Friday work and then several weekend work. Basically, if you are exempt (from overtime pay), you end up working 50-60 hours whereas you are paid for 40 legally. So 20 hours a week is slave labor for these MNCs. There ought to be a law against this. 
secondly, there needs to be a law against MNC's or a union, where people cannot be fired at will.

Everyday you log on someone will tell you how happy and surprised they are that everyone is still here and coming back.
They all know the job is bad, stressful and hard to work at, there is the expectation from the very beginning that everyone will quit and leave, they do nothing to stop you or keep you it seems. Very little trust in the management. 

Anytime you're unhappy with something in the company a manager will basically shrug and tell you deal with it, won't offer an excuse as to why XYZ happened.

You may find yourself misled that the training is short, full time for only a small bit etc, this is untrue as it goes on for 5 long weeks, they can choose to extend it if you don't meet their standards 

Although you work in customer care you're expected to make sales and convince people to take out more equipment etc with the brand, yeah it earns you extra commission which is nice but the job itself is very fast paced, stressful etc.

You get 10 mins of 'personal time' a day which is for bathroom breaks etc. Although you are allocated it, you're warned that if you max out those 10 minutes every day you'll be pulled aside for slacking off, even though you're allowed to take it??? Weirdly strict micro-managing like you're a child.

Breaks don't feel long enough to actually eat something decent to keep you going for the day, two 15 mins and one 30 min a day, the minimum to meet legal requirements basically. 

You will work bank holidays, public holidays etc. So be aware of this before signing up. You're not told a lot of important info until you're in the job itself.

Training is fun but not very practical, the actual job involves little to no interactions with your fellow work from home colleagues compared to training where you can chat and feel relaxed. The job is stressful and moves fast, a few seconds between calls to compile your notes and take a breather if you've had a bad call. Training also makes you feel like you'll be eased into the calls gently but you're not, you're straight in for hours until the day is over. 

Feels like everyone at the company doesn't even like their job or the company, but will still scold you if you complain about the company yourself.

Overall feels poorly managed, unprofessional at times, little to no empathy from management etc but you are expected to continue to show 100% empathy and the best version of yourself to customers no matter what.

The pay is good and it's a fine job if you need to work from home and you can deal with a fast-paced customer based job. If you feel something is unfair, be prepared to be subtly hushed by managers, supervisors etc.

The job is fine. There are definitely some rude customers but we were given a meeting on how to deal with those customers.  There were weekly one to one meeting so they can discuss your stats. If your stats are poor they'll tell you about the disciplinary actions that will be taken if they don't improve, when your stats are good you get praise and nothing else. Your calls would be listened to and reviewed. You were told  what was well done and what had to improve.   There is a pension plan available but we weren't told how to access it.  This company wants maximum effort for minimum wage and no  incentives for meeting those targets .  As well as that they changed the team I was on which also came with a change of stats, we were told we wouldn't have to make recommendations for customers to buy things and it wouldn't be obligatory but this wasn't true every three days you were told you have to make recommendations and it is part of your new job description. Of course,no new contract came with this change.  The other thing that changed with the team was the work hours, every 3 weeks in my team at least,  you will work 6 days a week including the weekend, and then you will work 4 days the next week. After that week,  you are put on the late shift.  In regards to annual leave after you accumulate a certain amount they will start asking you to take some days off so you only have a certain amount of days left, if you don't choose to take them off they will automatically be assigned for you. This job is mediocre, there are probably better jobs that have better pay and incentives for you to work there. If you want to work from home and are stats driven this might work for you, but expect very few incentives beyond your minimum wage check.  A lot of the incentives that are available  are competition based. That being said a nice customer could really improve your day.  They don't make the job worth it but  it was always nice to get a lovely customer.   Team leaders were there to help you and give advise as it was needed sometimes  they would just in general chat with the group. When I left I got my left over annual leave with no issue, however I asked for the hr teams number or email I never got it. I would definitely ask for it at the beginning of you working there just in case there is an issue with pay when you leave.  I'm leaving this job because I want something better that isn't so stats driven. 

•	Tested the data warehouse with the help of data mapping document for various data feeds.
•	Created test case scenarios, executed test cases and maintained defects in internal bug tracking systems
•	Developed and executed various manual testing scenarios and exceptionally documented the process to perform functional testing of the application 
•	Participated in Sprint planning sessions in a Agile Environment to give QA input &                                                       estimations for  user stories in each sprint
•	Debugging the SQL-Statements and stored procedures for various business scenarios.
•	Performed extensive data validations against Data Warehouse
•	Logging and tracking defects on a release basis using HP Quality Center.
•	Tested several Informatica mappings to validate the business conditions and tested the source and target databases for conformance to specifications.
•	Tested and validated the Report Net reports by running similar SQL queries against the source system(s).
•	Did extensive work with ETL testing including strategies like Data Completeness, Data Transformation & Data Quality for various data feeds coming from different source systems.
•	Created ETL test data for all ETL mapping rules to test the functionality of the Informatica Mapping
•	Tested BI reports and written test cases using HP Quality Center.
•	Tested and validated the cube data, ensuring that the data is correct by comparing the data results to comparable source system reports or by querying individual transactions and forms.
•	Writing complex SQL queries for data validation for verifying the ETL Mapping Rules.
•	Conditional testing of constraints based on the business rules. 
•	Planned, coordinate and execute OBIEE deployment for End-users and documented the entire project.
•	Analyzed the Requirement Traceability Matrix, Daily Test Status reports, Weekly defects report, and Risk analysis by communicating with the Business Team.
•	Defects were tracked and prioritized using Quality Center and analyzed the variation between expected result and actual result.
•	Designed and prepared scripts to monitor uptime/downtime of different system components

Infosys is a good company to work for. It is an IT Consultant company which means you will most likely work for one of their client. Your experience will really depend on how that client is, usually it will be very positive.

Infosys offers good affordable medical insurance here in US and work/life balance is good. A majority of their workforce is women which is really positive thing.

When it comes to Infosys interaction, things are not that good. Again it depends on your team. You will be offered the minimum possible salary, in some cases it would be laughable. If you are oversees, there is chance that you manager will be India, which would mean there will be no learning for you. You will have all the freedom though but without any learning.

Their offshore employees also get the minimum possible salaries. They take full advantage of the workforce and squeeze every penny out of them. Yearly reviews are almost non-existent, at least in my case or to the best it will just be bare formality. 

If you open a ticket for support, you may experience big frustration. The support team does not understand the issue and lately has been closing out incidents without actually resolving it. I had many cases where the support team did not understand a simple issue. 

Last the laptop they will give you will be utterly disgusting. I got a 9-year-old laptop which took ages to start and I am technical lead. It took a huge effort to replace my laptop (got another used one + this one is acceptable).

Also their re-reimbursement system is quite disappointing and shameful, to be honest. For a $50 bill which could be your internet or some subscription, you will need approval from two senior managers which is not fair in my view. 50 USD is not a big deal in US esp if that that is the only amount you are asking for in a month.

Overall they pay very low but you but job security is there and their internal support pretty much sucks. Hope this helps.

What is the best part of working at the company?
I joined the organization as an Infrastructure Manager with a background in AWS cloud technologies, and my experience has been highly rewarding. The company provides strong support for continuous learning and growth, offering numerous opportunities to expand and scale up skillsets. One of the standout benefits is access to free certification programs, which makes it easier to stay current with evolving technologies.
In addition to certifications, there are many structured training programs that help employees deepen their expertise and explore new areas. The work culture is very positive, with a clear emphasis on respect for individuals and their contributions. It fosters a collaborative and inclusive environment where people feel valued.
Work-life balance is another major advantage, as the organization encourages a healthy balance between professional responsibilities and personal well-being. Furthermore, the hub model is extremely convenient, allowing employees from different projects to work flexibly from a shared space, enhancing collaboration and ease of working.
Overall, it is a great place for professional growth, continuous learning, and maintaining a balanced lifestyle.

What is the most stressful part about working at the company?
While the role can occasionally be demanding, especially during critical project timelines or high-impact deliverables, it brings valuable opportunities to learn and grow under pressure. These situations often encourage problem-solving, quick decision-making, and collaboration across teams, which ultimately strengthen both technical and leadership skills.
The organization also provides strong support systems, including helpful teams and accessible leadership, which make challenging periods manageable. Overall, what might seem stressful at times turns into a meaningful experience that contributes to professional development and resilience

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