truck driver

recruiter

accounting clerk

dispatcher

entry level recruiter

Inland Xpress

Based on my experience and observations, this company displays a mixed environment with both strong and weak aspects. While the recruitment team consistently met its goals and contributed positively to staffing, broader issues related to management practices and retention highlight systemic problems that impact long-term success.
Strengths
Recruitment Results: The recruiting team regularly met its targets, playing a key role in staffing. However, recruitment alone cannot guarantee retention, and the company’s focus on hiring seems insufficient given the ongoing turnover challenges.
Employee Effort: Many employees, especially within recruitment, show dedication and hard work. Unfortunately, their efforts are often undermined by issues within the company's management and culture.
Weaknesses
Lack of Accountability and Structure: The company struggles with enforcing clear, consistent management practices. A lack of structure and accountability, especially when employees bypass standards, leads to issues like high turnover. Clear expectations and policy enforcement are critical for maintaining operational efficiency and morale.
Double Standards and Unprofessionalism: Leadership fails to uphold professional standards. For example, a manager disregarded safety rules by using a cellphone while driving—an action that undermines the company's safety policies and sets a poor example for employees.
Reactive Management: The company’s approach to change is largely reactive, not proactive. Employees who offer feedback or suggest improvements often face negative consequences, fostering a culture of fear instead of one that encourages growth and innovation. This creates stagnation and discourages valuable input from staff.
Retention Issues Beyond Recruitment: While recruitment is crucial, retention depends on several factors the company has neglected: Onboarding and Training: A lack of effective onboarding leads to frustration and disengagement, contributing to early turnover. Management and Leadership: Poor management practices and a lack of support for employee development drive dissatisfaction. Company Culture: An indifferent or negative work culture results in disengaged employees, further increasing turnover. Compensation and Work-Life Balance: The company fails to offer competitive pay or respect for work-life balance, both of which are key to retaining employees. Failure to Adapt to Industry Realities: The company seems unaware or unwilling to adapt to the broader industry challenges, such as high turnover rates and the need for strong leadership, competitive compensation, and work-life balance. Fear of Accountability: A significant barrier to growth is the company’s avoidance of holding employees accountable. This creates an environment where mediocrity is tolerated, and accountability is seen as optional, contributing to a cycle of poor retention and performance.
Recommendations
Implement Clear Management Standards: The company must establish clear, consistent management standards and ensure leaders are trained to hold employees accountable. This would foster a disciplined and efficient work environment.
Enhance Company Culture: A positive, respectful culture that values feedback and innovation is crucial. The company needs to address concerns about inconsistent behavior and encourage open communication.
Strengthen Onboarding and Career Development: A structured, comprehensive onboarding program is essential for retaining new hires. Offering ongoing development and mentorship opportunities will also improve long-term engagement.
Adapt to Industry Realities: Recognizing the importance of competitive pay, flexible work schedules, and a supportive work environment is critical to competing in an industry marked by high turnover.
Conclusion
While the company has potential, it faces significant management and structural challenges. Success in recruitment is overshadowed by an ongoing failure to address retention, accountability, and leadership consistency. A more proactive, data-driven approach to employee engagement is needed. Without meaningful changes in these areas, the company will likely continue to struggle, despite the hard work and dedication of its employees. 

I am writing this review to express my concerns and experiences during my time at Inland Xpress. Unfortunately, my overall experience has been disappointing and challenging, and I feel it is important to bring certain issues to other's attention if they are considering becoming an employee (not a driver) for this company.
Firstly, I have observed a lack of clear direction from the management. There seems to be a lack of effective leadership and a clear understanding of how to address and resolve issues within the company. This ambiguity has created an unsettling work environment and contributed to employees' sense of uncertainty. The VP phrases everything in the manner of "this is what you want to hear, not what you need to hear,"  and the infamous phrase of "not everybody's perfect," when you bring up concerns. He and other higher-level management are flippant and make decisions off the cuff that result in poor morale, awful pay, and near-impossible workloads.
There are also concerns with training. You get 1 week of almost nothing useful and then you're thrown into the fire by yourself. When you don't know something you get treated like you're dumb. So you better learn fast and decipher what's right and what's not because they'll give you the wrong information more than half the time.
Additionally, the compensation structure at  Inland Xpress is subpar. The pay is not commensurate with the level of effort and dedication required for the job nor does it meet the median average for any other position like this. Many employees, including myself, feel undervalued and inadequately rewarded for their hard work. This issue contributes to overall dissatisfaction and affects morale within the team. Additionally, if you get put onto a night shift, you might as well get told to "go away" if you catch my drift.
Moreover, the workload expectations are unrealistic, leading to overworking among employees while others laze about the entire day. The constant pressure to meet tight deadlines without adequate support or resources has negatively impacted work-life balance and employee well-being. 
If you're looking for a place that offers its employees good - just good - benefits, you won't find them here. You'll get an expensive benefits package that doesn't cover a scrapped knee, 5 PTO days your 1st year and 10 after that (this is all you have for the whole year), no sick time, no holiday pay, no night/weekend shift differentials, no bereavement (there have been people who had to work through family member deaths because they didn't have time off), no employee handbook to refer to, etc. It's like a pointless scavenger hunt to get the information you need and you'll still get 3 different answers from people who should know what they're talking about.
Regrettably, there have been instances of harassment within the workplace that have not been adequately addressed by the management. The lack of a robust system for reporting and resolving such issues has created an uncomfortable and unsafe working environment. This is especially hard to handle when HR is almost non-existent. If you work in Dispatch you will be harassed over the phone and in person and no one bats an eye because it's just "guys being guys."
On a positive note, the people I work with are amazing but like I said we don't feel like we mean anything to this company. Most of the drivers are a pleasure to work and chat with while they're running or when they're in the office. But those 2 things are not enough to keep a person here when there are so, so many things wrong with this company.
In conclusion, my experience at Inland Xpress has been marred by severe management challenges, poor compensation, overworking, a lack of proper training, and a lack of effective measures to address harassment. I hope that this feedback can contribute to positive changes within the company and create a healthier, more supportive work environment for all employees, but I doubt that will ever happen.
**Please note that they have an overly happy trigger finger for firing people without explanation**

In all fairness to anyone who is beginning a SOLO Driver Career don't expect fountains of money from empty promises.  In an industry that pays per mile the farther away the better.  You can't get there when you are sitting for 10/12 hours that lead into days and through the payday cutoff point.  The most disturbing behavior i found at Inland was their complete lack of Backbone to light a fire under the britches of Shippers and Receivers or even have a recourse in place to get Inland drivers back on the road, ASAP or else.  I am convinced that Inland doesn't negotiate contracts very well and expects their drivers to simply fall in line with shippers and receivers to wait their turn to load or unload.  As a Newby Driver I spent as much time sitting and waiting on Shippers and Receivers as I did drive and that says a lot since you can only drive 11 hours a day unless your 14-hour clock is ready to expire then you will have to wait some more to reset. 
I reiterate my statement, Inland either lacks the Backbone to penalize Shippers and receivers for their down time or they simply don't care just give us the freight.  At Inland Xpress you're not going to make the promise of $80,000 as a solo driver when your wheels are stuck at a Shipper/ Receiver dock for endless hours and sometimes days.  
The people are great, however...dispatch would rather argue with the driver than with the Shipper or Receiver as to why they can't keep their own appointment.  Direct Management has a huge heart and is willing to work out any life issues.  Maintenance and safety are at the top of their game.  Even the oldest equipment worked well and performed OTR.    The expectation doesn't meet the reality, and I fear it never will until Shippers and Receivers are held accountable $$$$ for all delays caused by their lack of understanding or commitment to the DOT Regs placed upon drivers and their method of compensation to have THEIR product shipped and delivered ON TIME!
I told dispatch that for the number of hours I was putting in I make less than minimum wage.  They simply agreed by saying, ... "I know"  
 If you're looking for a family this place treats you well but if you're looking for the promise of a big paycheck, keep looking!

I enjoyed my time with Inland Xpress up until I became disposable to them. The job I had was very relaxed, I got to be creative and do work that I enjoyed. But the management is just odd. They tell people to their face that they care but their actions prove otherwise. I asked for time (about 6 weeks) to get help from a difficult separation.  They refused to work with me even when I sat begging and crying in multiple managers office that I would be willing to go part time, or any other option but they would much rather spend their time and money to hire someone new than be loyal. Turn over was ridiculous while I was there. I think they had to rehire about 10 people for the same three positions in the year I was there. I heard multiple managers yelling at drivers from my desk. It happened multiple times and even the vice president openely yelled at a driver in the middle of the office. They falsely advertise wages and benefits on social media and I know because I largely worked on the social media and would be told what numbers and words to use by management. Drivers can get so much better pay than this company. Don't work here unless you want to end up dissapointed.

Drove for Inland Xpress for 2 years and 3 months, only reason I left was so I can sleep in my own bed every night otherwise I’d still be there! Great place, wonderful equipment (I had a 2021 cascadia, fridge, 2000 watt inverter, great condition.) maintenance dept shines through in my opinion compared to other places I’ve been, mostly because they are all trucks under warranty and freightliner dealership is right down the street so problems get fixed fast. But response time is great from maintenance, they were always able to help me when something happened like a light coming on. Got stuck in Boise once when part of the transmission went out, they flew me that night back home. Dispatch is great, safety is awesome. The people here really know their drivers are how the company makes it money and so I was for the most part treated very respectfully.  Would go back in a heart beat if they had any local runs! Pay is good, I’d say def above average for the industry. Also I could take my two small dogs which was a plus.

I got left handed pants, got one shirt and pants to start with until thirty days and working full- time. Poor conditioned  dollys, we have to ask every day for bigger dolly’s we need, load up vans ourselves, communication is done all through texting. No jackets are given even tho we face the weather every single day. Got signed up for four days and would get called off once every week right before my shift and I wouldn’t get paid at all, unlike some other dsp keeps their extra people to give them some hours until they find out their is absolutely no more routes. The phones cliche bad and freeze often. A manager forgot to send me my route one day so I thought I was getting called off. They’re just figuring things out still. It seems like they don’t want to spend money on things to take care of us. They spend money where it doesn’t matter like bingo and Christmas presents. I’d rather have a jacket all year round than the employees around Christmas getting gifts. 

My time at inland was valuable and rewarding, I worked there for 4 and a half years, my coworkers were mostly pleasant.  Upper management fails to protect their employees with an HR department so corrective action against complaints made to managers go nowhere. Managers are allowed to speak to their employees anyway they so choose and will throw you under the bus in front of drivers and to ownership. The benefits are expensive and there is no 401k package. I can’t say everything was all bad because there were times I genuinely enjoyed the job and the culture but the last year things changed quite a bit and that family feel has disappeared. As a dispatcher you are often reminded “it’s easier to replace a dispatcher than it is a driver” and their actions reflect that exact sentiment. The owners are genuinely amazing people they just have no grasp of the things that go on when their backs are turned. 

The management in the accounting dept is toxic, lacks communication & lacks proper training. Her unpredictable emotions affected the whole team , creating a tense & charged atmosphere. There was double standards with the policy’s that make the work environment frustrating. The PTO policy is inadequate, providing limited time off & approvals are granted primarily based on the manager's convenience, despite her taking multiple vacations herself. Many of the enjoyable benefits of working there have been neglected. The building is very dirty & looks like it hasn’t been cleaned good in months. Additionally, I encountered a mouse problem during my time there, which highlights the poor maintenance. My co workers were the only highlight of working here. Overall, this is not a recommended place to work.


I started working with Inland Xpress in a management position. The entire team was enthusiastic about my new position and welcomed me as a member of the Inland Xpress family from the start. I've had the opportunity to work with executives, support staff, and our fantastic drivers. Many changes have occurred in the short time that I have been employed: Processes have been created, Spirit Week has been held, exciting recruiting events, and a lot of laughs. I am excited about my future with the company and the wonderful places the executive team is leading the organizations. Every day, I am grateful for this opportunity and look forward to coming to work to see how far we have come and how our workers have grown!

What is the best part of working at the company?
The staff is amazing, great line of communication. They are always willing to help and accommodate you. They are flexible when it comes to home time. My experience is a 10 out of 10.

What is the most stressful part about working at the company?
Honestly if you’re doing your job there is no stress from the company. All they ask is is for you to do the requirements of the job. If you do that they don’t bother you.

What is the work environment and culture like at the company?
There is a family and friendly atmosphere. One of the best staff I have ever worked with.

What is a typical day like for you at the company?
Just driving and drop and hook.

Top Job Titles	Average Salary
Truck driver 388 salaries reported	$1,660 per week
Recruiter 10 salaries reported	$41,500 per year
Accounting clerk 1 salary reported	$19.50 per hour
Dispatcher 1 salary reported	$47,000 per year
Entry level recruiter 1 salary reported	$38,000 per year

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