customer service representative

recruiter

bilingual customer service associate

fulfillment associate

production associate

InnoSource

InnoSource is a great company with a very customer service driven and results oriented culture.

A typical day at work consists of servicing clients with anything that can make their job easier as well as meeting with contacts to identify growth opportunities at existing clients. Additionally, lead generation/prospect generation and closing new clients/business is a big part of this job as well.

Throughout my time with InnoSource, I have learned more than I could have expected. As a smaller company, you are expected to find ways to improve the business no matter what it takes. That can range from Cold Calling - to - creating new material/whitepapers - to - Wage Surveys - to - Cost Analysis - to - Market Analysis - to - adjusting Sales Strategy in order to reduce Sales Cycle etc. Furthermore, having daily contact with both our CEO and COO provided with an inside look at the financials of the organization from top-bottom as well as a greater understanding of their responsibilities as well as a high level perspective on business in general.

It has been a valuable 5-6 years for me and all of my co-workers / management are wonderful people as well as great employees.

The hardest part of the job and the most enjoyable part of the job are one in the same for me. They would be the challenge of closing business and delivering a service that exceeds our clients expectations. As we have done for just about all of our clients, delivering exceptional service is one that is very challenging as well as rewarding.

Working with InnoSource at FedEx ground has been "okay", but several things have me looking for a new job.

The main problem is the low pay.  Most of us have degrees and along with our student loans have trouble paying most of our bills.  (I've been barely breaking even every month)  Many other places pay more for the same type of work in this area. I would just like to be paid more fairly.  We were promised yearly raises which none of us have gotten in over a year.  I've asked for a raise personally only to be turned down.  

The workload can be extreme at times, especially when large projects are dropped on our laps without much of a warning, which leads to mandatory overtime and increased stress.  However it has slowed down recently which has given us some time to breathe and start catching up on our backlog.

We are currently well staffed.  However, most people on our teams are looking for new jobs due to the low pay and stress, so we may end up being understaffed again like we were in the past.  We've already lost several employees since I've started, thankfully they were replaced relatively quickly.  But morale is pretty low and frustrations are pretty high almost constantly.

However, the atmosphere and laid back nature of the job is pretty good.  The people I work with are great and the work isn't that bad when you're not being overwhelmed.  I know this job can be great, I have a positive outlook for the future and I don't want to have to leave but I don't know if I can afford to stick around to see that future.

Horrible company with poor benefits. Management is severely lacking and creates a stressful working environment. The current lab manager has never worked in the lab and has zero clue on what the job entails. The harder you work the less you are appreciated and the more they expect out of you. Nothing you do is good enough and you are constantly reminded of that. The lab is the most important job in the plant with poor pay, no benefits, and no respect. Save yourself the trouble and do not apply. Turn over rate is horrible which results in mandatory overtime which you are penalized on if you don't show up. Hope you don't have kids or a life outside of work because you are expected to be there. You do not get overtime pay. Only a week of vacation a year that you have to jump through hoops to use. When the plant shuts down, you do not get paid. You have to file unemployment to get any sort of compensation. The only raise you can get is after being signed off on all jobs which can take up to a year.  The health insurance is over priced with poor coverage. Forget about eye or dental. Overall the poor pay, zero benefits, and stressful work environment created my managers who just graduated college makes working in the lab a horrible experience. 

This is a contract position and you're led to believe that you more than likely have a good chance to be hired on permanently by the utility after 6 months.  When you talk to employees that had already gone through training and was on the floor, it didn't quite work that way.  You might be lucky if it was a year.  There were constant IT problems.  Training was minimal, and they were already trying to throw you on the phones after a few days.  The workplace culture with this utility company was unreal.  You're encouraged to tattle tell on your co-workers for anything and everything.  I didn't realize we were back in grade school!  I was hired in working the evening or overnight shift once training was completed, but that quickly changed.  On call.  Mandatory OT.  Pay was respectable, but the benefits were horrible.  Especially if you were insuring a family.  This is with Innosource.  If you are lucky enough to get on permanent with the utility company, I understand there's is much better.  Overall, it was a disappointing experience.  Had I know prior to working there how it really would be, I would have not bothered.  I guess you live and learn.  And the deal of dealing with both Innsource and the utility company on HR matters becomes difficult as the agency is actually in Dublin, OH.  The flow just isn't there.

DO NOT APPLY. This company does not recognize hard work. They do not care about the employees, only the contracts they are hired to fulfill. There is no chance of advancement, raises, etc. I work in the call center in Goodyear and have worked here for a year and a half. I work my butt off while others get to sit idle and not do anything. The sad part is, WE GET PAID THE SAME. I'm what is considered a Flex agent for the center and I have to do calls for every account that we have while getting paid the same as an agent who only has to do calls for ONE account. The PTO is a joke. They rarely actually approve the days that you request and you only get one day per month. When you attempt to address any issues with your supervisors, you are simply shrugged off without any regard. I have been interviewed by the company for another position but I feel that I was never really going to be considered for the job. Almost as if it was just to save face with me in the short term. Like I said, there is no chance of advancement. There have been multiple people who quit because of this. They have been here for years and are still treated almost as children. SAVE YOURSELF AND DO NOT APPLY. THE PAY AND TIME ARE NOT WORTH THE HEADACHES YOU WILL HAVE EVERY SINGLE DAY WORKING HERE.

Contract worker for almost 6 years. Moved around to different sites for various reasons, mostly failed contracts and business closures. Kept around for my good work ethic and dependability. Working in mailroom at Ryder Transportation for 2 years! USPS, UPS, Fedex, and some Independent couriers delivered here. We sort and deliver to employee's slots, and desks. Keep track of courier mail by entering each package company software system. I like my immediate supervisor and co-workers are fine except for maybe one that we have a hard time being assertive, punctual, and even making it to work. Kinda have had a problem with employment turnover. Hardest part of job that worker to realize how important it is to pay attention to even the smallest details, so we don't lose track of anything. The most enjoyable of the job is the great relationship I have with the rest of my co-workers and employee's of the company.

The training provided is extremely limited and does not set employees up for long-term success. There is little to no structured development, and ongoing learning opportunities are virtually nonexistent. Advancement within the role feels stagnant, with no clear pathway for growth or skill expansion. Despite tenure, performance, or additional knowledge gained over time, securing a raise appears to be consistently difficult. Effort and dedication do not seem to translate into measurable career progression or financial recognition.

Additionally, management lacks organization and professionalism. Communication is often unclear, processes feel disorganized, and expectations are not consistently aligned across leadership. This creates confusion and unnecessary stress within the work environment. Overall, the culture does not foster motivation, engagement, or confidence in leadership. Employees seeking growth, stability, and strong guidance may find this environment challenging and discouraging.

There are no real raises, job security, or advancements. I felt very uncomfortable with co-workers. One coworker was would send harassing emails to me daily and even to our HR representative during qaurantine. They were never reprimanded or asked to stop. While working remotely from home, manager was of no help with technical support eventhough he was responsible for submitting necessary information for VPN access. So when I should have been at home, I was still forced to go to the office. During the interview they claimed after 90 day probationary  period I would receive a $1 raise. When I asked HR, I was told they were mistaken since the only pay increase would be a yearly 3% raise. My advice is to record your interview or have the recruiter send a detailed email of employment terms discussed so you're not taken advantage of like I was. If your manager is good about checking time cards, it's easy to request days/sick days. I blame the lack of direct supervision for the harassing environment. I can be responsible for my own actions but not my coworkers.

I started with Innosource just over three years ago. I knew absolutely nothing about working in a call center. My trainers were kind and understanding. This call center has a purpose and we're not trying to sell you an extended warranty. This is legit product and the callers want our service. I have since been promoted to a team lead position. Due to Covid all our operations for this department are remote. At first when we moved remote there were some challenge's but we have have learned from our experiences and the system runs really well. Communication with your team works smoothly with IM's, video, text messages and phones. Help for any questions you may have are just a few key board clicks way. The best part about working remote is that you don't have to get all dressed up and deal with weather and traffic to get to work. The bonus to that is the time you save on your commute you can spend with your family.

You are in training for 9 weeks, you will have several different trainers. Your schedule is great while you are in training but then after you get out on the call floor it could be anything, they stuck me on evening from 1:30pm to 10:30pm. They don't care if there is 10 feet of snow on the ground, you better be there or you get wrote up and forget about asking to take off even half a day for a doctors appointment or if you are sick, they make you feel like a dog for even asking. Very boring, you set at your desk for nine hours and answer call after call, which are mostly anger customers, if you go to the bathroom to much you are wrote up, they will send you an email with a warning if you are even 1 minute late coming back from a break or lunch. Very stressful and depressing place to work. This was with AEP in their call center in Hurricane. I would not suggest this job if you have a family or value your health or time. They own you pretty much when you are hired, and it can take forever to get hired on as permanent.

Top Job Titles	Average Salary
Customer service representative 31 salaries reported	$17.22 per hour
Recruiter 3 salaries reported	$45,333 per year
Bilingual customer service associate 5 salaries reported	$18.20 per hour
Fulfillment associate 6 salaries reported	$16.25 per hour
Production associate 5 salaries reported	$15.80 per hour

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