account manager

press operator

machine operator

adjuster

vendor manager

Innovairre

What is the best part of working at the company?
Being able to work in a casual business environment with people that respect and understand that life can be messy. I have been with the company for a year now and have experienced nothing but support and understanding when going to any level of management with issues both professional and personal, and they are always willing to do whatever they can to accommodate individual needs.

What is the most stressful part about working at the company?
The company has been known to go through particular busy periods, like almost any business does. During those times the workload naturally increases and sometimes it can seem almost overwhelming trying to get everything done in the time we have. However, in my experience, the team always manages to pull together and finds a way to get through it all.

What is the work environment and culture like at the company?
I don't think I have met a single person at Innovairre that I did not like or get along with so far. Everyone comes in with a good attitude, they're friendly, they like to joke and have fun, all the while still being efficient in their professional duties. I work directly across the hall from the VP, who is the highest ranking person in our building, and she is easy to talk to and she is never afraid to roll up her sleeves and pitch in to do any level of work, and I can say the same for everyone else. I don't think I've ever had a job that after a full year of working I can still honestly say that I am happy to be there each day and enjoy doing what I do, until this one.

What is a typical day like for you at the company?
I roll in between 9-9:30am each day. I start off my duties as a data entry specialist by checking the amount of credit card donation batches for each client that we serve, and send that information out in an email to the rest of our on-site team, as well as our team in Ohio that we work alongside. I send an update to this email at around 12pm as well.

Every third workday is my turn to process rejects, so if it is my turn, I collect all of the necessary reports required to find and handle any errors or rejected items that were processed the previous day. I start by pulling any rejects and errors from the credit card donation stubs, after which I securely dispose of any that we are holding that have been fully processed and are no longer required. After finishing credit card rejects, I move on to cash/check rejects, pulling out the errors for reprocessing or rejects that need to be returned to donors. Overall this process can take several hours, depending on the amount of items needing to be pulled.

After sending my morning email, or after finishing reject processing, I begin to key credit card donations into the system. This is my main duty throughout the day. Depending on volume, it could be one of the only things I do in a day, or it could take almost no time at all. Each day is different and depends entirely on what we receive for mail.

One of my other main duties involves the discarding of old donation batches on the mail floor. The different banks that service our clients require us to hold onto these batches for anywhere from two days to two weeks, and it is our responsibility to ensure that these donation batches are being securely destroyed in a timely fashion to prevent any breach of donor financial information. We have checklists and procedures that we follow for this task to ensure everyone involved is taking all necessary precautions.

Another of my personal duties involves the testing of certain functions for our software, particularly relating to handwriting detection on scanned documents. Our focus in this project is to accurately pick out which reply documents sent by donors have actionable information that needs to be handled by an operator, or if the document can be rerouted to an automated process. My job on this project is to analyze the reply documents and establish scanning zones that will look for handwritten markings that would indicate a donor has provided information we need to be aware of. I try to work on this project for at least an hour each day if I have time.

Beyond these main duties, I am also trained to open mail both by hand and with the use of an OPEX mail machine as needed, handle daily cash deliveries to our armored car service, and perform any number of miscellaneous tasks that might be asked of me throughout the day. We are allotted time for multiple breaks throughout the day, but as my job is not particularly strenuous and my hours not particularly lengthy, I prefer to eat while I work. My day typically ends at 4pm.

It definitely isn't the worst place to work by far. It was a big improvement over my previous position with another company. There is a lot of room for opportunity though for them to improve.

The office can be an enjoyable environment depending on your co-workers and the general atmosphere. The fall is peak season and can be insanely stressful and demanding. I came from upper retail management so a busy fall to me wasn't as overwhelming as it would of been to most. Hours can be excessive in the fall depending on your client/department. Core office hours are 8-5 but I was often there 5:30am-6-7pm.
Sometimes going in on weekends is unavoidable as well. I personally worked a LOT from home mostly via emails after hours or weekends.

My direct manager was actually pretty good however management throughout the company is where things get dicey. The communication and understanding between departments leaves a lot to be desired. When something goes wrong the blame game is quick to be played and pointed at the easiest targets - the production floor and the project/account managers when it ultimately lies in poor training and organization with taking orders for dates that can't be met especially in peak season.

Issues are very commonly skipped around people who should be in the know and then cause bigger problems down the road. Long time workers with seniority who are extremely unproductive and abusive of any management lienency are overlooked and their workload is shoveled onto others and fingers are pointed at the others when their mistakes come up.

The biggest issue I feel was how many client errors are ignored with the company taking the blame and putting it on you or others. Management will apologize for an error the client made to avoid conflict and will shift the blame somewhere between the CSR team and Production floor.

When management is not breathing down your neck or chasing you for answers to issues that you have no control over - it can be an enjoyable job.

The work isn't especially hard it just can be tedious and attention to detail is very important as accuracy is key. Benefits are as good as most non-union/govnerment companies can get these days.

Overall it can be a challenging fast paced environment and the work isn't too bad. It just really depends how things are going. I didn't hate it or love it. It was a job - the main thing I loved about it was the people. One week can be a nice productive and smooth time and then next week you could be facing unbearable pressure/deadlines/stress from something that went wrong or a delayed order.

Management sets impossibly inhumane goals and threaten your position if you try to explain that it is not possible to be in two places at one time or be different member of the staff from an entirely different department. Favoritism is key in the Milford office, but all of the favorite spots are filled already. Two of your coworkers will routinely take upwards of two hours of cigarette breaks a day, however you can expect to be followed onto the bathroom by management so that they may continue yelling at you for asking for help. Expect management to ask you questions like "Are you on drugs?" When you try to explain that it is not possible to complete 16 hours worth of work a single 8 hour shift. Expect to be told that you are not allowed to pick and choose what tasks you need help with, only the favorite employees are allowed that luxury and they will only help you with easy tasks that do not involve the phones. NEVER EXPECT HELP WITH THE PHONES, but you may expect your coworkers to laugh at you when you ask for help with phone calls. Expect management to tell you that they don't believe your coworkers have the skill level required to help you. Expect that no matter who's responsibility it is to complete a task, you will be the one yelled at that it is not complete. Expect management to tell you not to contact HR because HR will not care about your concerns.
Expect management to write in your review that you are essentially worthless because you were not able to reach the impossible standards of fitting over 8 hours worth of work into a single 8 hour shift and the unreachable goal of being in two rooms at the same time that were set before you.


I loved my job and supervisor when I first started but my supervisor left and they replaced her with a boy with no experience in GP or leadership skills. Then, the dept expands and the man they send here to get the job done gets no support from upper management or HR to uphold their own standards and policies. It's been going downhill. The company wastes money paying us overtime so the same people can keep making the same mistakes with no consequence. Raises are unfair bc he doesn't work with you but judges you off hearsay and how he feels about you as a person and not based on how you perform your job. I rarely make mistakes that I cannot fix & someone who makes several is worth $0.50-3.00 more bc of personal feelings. HR is no help; I've seen the nasty emails attacking the people on my shift while they have not worked with any of us. My shift was the highest in production with the fewest employees for all of 2018. Yet they tell prospective employees that we are a bunch of heathens and wonder why they can't find staffing. I quit my last job thinking this was a wonderful opportunity; it could have been however the execution of operations, lack of leadership and teamwork, underdeveloped staff, and no chance of advancement has undervalued myself and my GREAT co-workers. I've never worked at a place that allows the laziness of its management team to wreak havoc and cause resentment between shifts and people; it starts at the top! I know how to run a business and this is not it. If you take pride in your work then please zoom past this place, you will not be appreciated.

Make no mistake about it -- this is a job, and you are expected to work. If you work hard, you feel the gratification of both praise and reward. You can create opportunities for advancement and career development as well.

This company has had some challenges with culture in the past, but I appreciate the way it is actively engaged in creating a better work culture. I also accept that I am part of that culture and bear responsibility to promote both kindness and positivity at work.

One of the greatest things about this company is the mission -- we work on fundraising campaigns for many of the biggest charities in the world. What that means is that as I work for the money I need to feed my own family, I am also helping to raise money that will go to feed the families of those less fortunate than I am as well. This gives me a sense of satisfaction that I might not get if I worked in a different field. I'm the type of person who needs to feel that what I'm doing matters.

I have a lot of work, but that means I'm never bored and time goes by quickly. This suits me, and if it suits you too, then Innovairre is a place you should consider.

 Innovairre has so far been pretty decent, and I commend them for being so patient and understanding with my clumsy and sporadically slow brained self.
I don't really have any complaints other than with being a new hire I have become Sligh discouraged at the lack of teamwork with the veterans there. It's not encouraging to be in a position doing work you've never done before and witness your coworkers watch you struggle and discuss your inability to do your job with other veterans, which is off putting and doesn't exactly make a newbie feel like they are welcomed amongst the crew.
Personally, I would appreciate constructive criticism and advice on how to do my job correctly more than I would overhearing complete strangers complaining about how slow I am or how I am not doing anything correctly. It is more logical to step in and ask the inexperienced employee if they would like help and give them a play by play on how things are to be done. 
Who knows, if people were more helpful and not as cynical, the turnover rate could possibly be reduced exponentially, morale might increase, creating efficient productivity. 
But what do I know, right?
I'm just a newbie. 

I had such high Hope's for this career at innovairre but less than a week into my position I noticed a lot of favoritism and a lot of management have relationships with the employees you can usually cant on working overtime also my position here was so called eliminated but they kept a employee that I actually trained to help me I went above and beyond my duties and they decided to give my position to someone for less money hourly it hurt me that I gave my all to a company and they showed me so much disrespect they called me in the office and said my position was being eliminated and my supervisor escorted me out the building as if I did something wrong I left a fulltime  job to come work for this company and i have 6 kids and this company decided to eliminate my position I'm still having nightmares about this company's dont realize how emotionally employees bottom line is no company should be allowed to do what was done to me

This is one of the WORSE manufacturing places to work for. If you've never had a printing/ mailing job, you're not going to get thorough training. It's sink or swim at this company, and despite this, they hold you accountable for your daily production. There's ALOT of favoritism. All of the rules that they have, doesn't apply for everyone. The employees on the floor are full of drama, and everyone is sleeping around with everyone in the ENTIRE plant. No matter how much you stay to yourself, they'll find a way to start something.  For all of the responsibilities required for being an operator, the pay isn't at a fair hourly rate. You can't make any concrete plans, because the work schedule for the weekend is subject to change. You'll have months that you can work 6/7 days a week, then at times you'll be lucky to get 32 hours a week. Management has their favorites as well. After going to them and verbalizing that you need more training to become the most efficient. This is not a company where you'll have the opportunity to advance and grow. 

The worst place ever to work. If you have family RUN..you will never see them. They show a lot of favoritism. They have 1 person/so called lead that always show up at work 2 hrs early to talk to another employee to see what was done the whole night when she needs to worry about the people on her own shift. She takes pictures with her phone of new pallets of work that was given to us to do over the night and show supervisors and make it seem like we hadn't done anything all night. Then we would get blamed. 2nd shift is the worst..work is always messed up. I would have to come in every night and set up all but 2 or 3 machines. There would be no work on the floor until we showed up. They sat there and talked for hrs. But night shift got blamed. We did good quality work. This place also don't mind keeping druggies to run their machines high as a kite just as long as you suck up to them. Their lack of communication is terrible.  Management is terrible. I have never seen a company so unorganized. You deal with a lot for little pay.

What is the best part of working at the company?
Great place to work great management, coworkers are the best always willing to help

What is the most stressful part about working at the company?
I worked in north building really relax no stress environment really, but if i have to say something down about it it was not having the right tools to fix the press ourselves waste of time wating or looking for tools that i need it to keep press running other than that everything was great

What is the work environment and culture like at the company?
Work environment is friendly everyone always with a friendly welcome always willing to help my supervisor was amazing so were my coworkers 

What is a typical day like for you at the company?
As a pressman as soon as i showed up get the press running that was always my goal there

Top Job Titles	Average Salary
Account manager 3 salaries reported	$55,000 per year
Press operator 5 salaries reported	$24.00 per hour
Machine operator 4 salaries reported	$16.00 per hour
Adjuster 5 salaries reported	$24.00 per hour
Vendor manager 4 salaries reported	$130,000 per year

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