software engineer

senior account executive

manager

director

customer success manager

Inovalon

The good: They pay well and give fair PTO. Benefits are decent - 5% 401k match and fair price for health insurance as a single employee. Rates for family plans are absurd so you and your partner are better off with separate plans. Parental leave is okay (even fathers get 3 weeks) but you must drain all of your PTO to use any FMLA, essentially forcing you to be without vacation unless you have your child towards the end of the year. Overall trails behind the employee focused trends. The employees in IT are mostly exceptional and low level management tries their best to care for individual contributors. The company did well in the transition to remote work during the pandemic and appears to be supportive of anyone not wanting to return to the office when it’s over.

The bad: The company is a feature factory. All decisions are made to enable pushing as much out the door as possible whether or not the work is actually impactful to customers. Lots of success theater around delivering versions x.0, x.1, etc without showing how it was beneficial (maybe it wasn’t) to customers. Work in sprints is designed to get as much done as possible and there’s almost never time allocated to go back and fix things. Doing things quickly is prioritized over doing things correctly. Their bottom line is the only thing that matters. Team Tetris is played often. Meeting unrealistic deadlines no matter the cost is what’s expected of you. You can give your life to this company for half a decade or more and you will not be safe from the workforce reduction every six months. The feeling of job security is non-existent and morale is continuously low due to the long hours, heavy workload, and loss of friends/colleagues when cuts happen. Better to not get close to anyone because they could be gone in six months. If you know of a transition to new technologies and you’re not included or are secluded to working on legacy products, it’s time to run. Upper management trickles information on a completely need to know basis so low level employees have no clue the direction of the business or why they are expected to focus efforts in places that don’t make sense. Trust between upper and lower management has diminished considerably. Company culture is based around meeting deadlines and being available at all times, even on PTO. They try to send swag for workforce appreciation but fall tremendously short - the last package was a box of rocks with corporate buzzwords on them. There is time focused on why employees are unhappy but most people are afraid to speak up for fear of putting a target on their back for the next round of layoffs. 

People who work here as reviewers need to UNIONIZE and use collective bargaining to improve the working conditions. 

I liked the job itself and would have stayed but the unpredictability of the workload made it impossible to rely on enough income to live on or to plan a personal schedule. Onsite data collection appointments were rarely scheduled. I believe I only had five during the entire year I worked there, yet was required to hold my designated days free for their scheduling whims. Even this would have been acceptable if there had been stability in remote review availability. Remote reviews were offered but there was no advance scheduling for them and no way way to know if there was work available until you logged in.  Even then, there was no way to gauge how much work there actually was. You could only download ten charts at a time and since there was no availability indicator, you'd only learn if there was more work after you finished and uploaded the first ten. Sometimes the time to complete the ten charts would be less than an hour, especially if there were issues with the scans that required forwarding for correction before the actual review could be done. Many days I only had two or three hours of work. Sometimes I'd get a full 40 hrs, but there were also long stretches with nothing at all.  I probably spent more time trying to download work than actually working and of course was not compensated for the time spent waiting/downloading.

When I worked there, they also decided to subdivide the pay depending on what you were doing - reviews paid your normal (low) rate but things that you had to do in order to do the rest of the job ( like checking email and schedules) were all of a sudden considered "administrative" tasks and paid at half the previous salary. This was despite the fact that in order to do any work at all you were required to check schedules and email was the main form of company communication.  This was just icing on the cake after a year of fighting every day for work hours.  It's better than nothing if you have absolutely no other options, but honestly you'd probably be better off working at McDonalds.

I worked at Inovalon for almost 8 years. When I started by in 2009 it was a growing company and management was growing with you. It was the best company to work for. Within the first 90 days of working there they put me in three different departments to help out. I loved my job. 


Then in 2011 they started to grow fast so we out grew our department and needed more space so they moved the Call Center and Operations to Annapolis MD. We were rolling as a company. We became even bigger and out grew Annapolis and in 2013 they moved us to Columbia MD where they currently are. I truly loved what I did that I became the number one person in goals and sales. I set goals for myself to keep the job interesting to me. I would out do my goals so management thought it would be more competitive if they put me against the rest of the customer service reps. So they had to beat my numbers and if they did they will get an incentive. It was fun at first then some ladies started to take it personal when they put the numbers up on the board for everyone to see. I was and remained the highest person in sales.


Then the downfall began. Inovalon went public in 2014 and the stocks were doing well for a year, then they dropped. When the stocks dropped the company began laying people off. They started from the top and made there way on down to my department and in 2016 when I was due an increase in pay because I had outgrew my salary cap I was let go. They said because the company wasn't doing well. I was upset and hurt but understood. I gave that company all of me. I was the first person at work and the last person to leave at times. I worked on weekends and also worked in two other department so help out. I thought I would spend the rest of my life there. However, after I left I heard the downsized again and this time everyone that had lead and management positions were demoted to regular workers pay. 


I wish Inovalon the best and prayed for their success. Thank you Inovalon...

Approximately 700 different websites that are supposed to be utilized for information like the employee handbook, etc., most of which aren’t even kept current or even relevant…? No centralized location to find info you need, but they want you to find the info yourself before “bothering” your lead; sometimes looking for a company policy can take almost an entire hour out of your day. 

If you have to call in sick, you’re punished from the very first “occurrence,” even if you have PTO to cover the absence, and occurrences don’t drop off your file for a solid year either. So just hope you never get sick, or learn how to predict the future so you can plan illnesses and request those days off in advance! Cuz ya know that’s totally possible - oh and then ya might not even get those days off either, but maybe if you’re lucky. 

The training program for new employees and then the six week “orientation program” (for newly hired coders) is pretty good, and you do get a decent amount of PTO awarded to you all at once at the start of the year, which is nice (but it unfortunately means you can’t take it with you if you leave, since you didn’t “earn” it). Those are really the only perks and there isn’t enough time or character space to go into all the other issues. 

All managers & leads are under 45  w/ no exp.  very top heavy in managers. Training dept is a nightmare.  The trainers have no teaching exp. they just read from a book and refer you to your manager /lead for questions. Leads cant be bothered w/ questions.  work In office is good; Remote is not.  They do not care about employees as people , your just work dogs. With a quota,   No advancement for the avg worker. Unless you want to be a lead or manager w the workload of 4 managers. Very clicky; laid off the best employees  4 x  for no reason & kept the lazy , time cheating people who dont work as hard as others.  Not family friendly.  Must work in all weather,  snow ice
The quality dept makes this compamy look good and is the back bone of the company but they dont care.  All managers & leads get bonus'  but coders & nurses ( the back bones) do not anymore & raises suck if you get one. The managers & leads come n go as they please.  Saw 4 rounds of layoffs in 5 yrs.  
Their own leads & managers hurt this comp. they keep buying & merging w /other comp.  & leave the real workers out to dry.  
You can find a much better coding job than this place!  No perks!!! The only happy employees are the non working ones they keep because of age, color or their friends w/ managers. 
Comp prob wont be around long.  Just started getting rid of more people & hiring less qualified people to do charts.  Lost a lot of contracts in recent yrs.  owner ceos have no clue.  WAS a great company but now sucks. When you quit, you can't reach hr for your needs & they refuse references.  Your coworkers are not allowed to give references either.  Wth   Wake up Dr Dunleavy!!!

As a field reviewer, I have been treated like a red headed step child. Let me begin with the scheduling part. The review specialists seem to complicate the job of making on-site appointments. Seriously, just pick a day that works for the site then ask what method of collection they would like to use (paper or EMR)... its like asking if you want a paper receipt or electronic. BUT that is even too difficult for them to get right. Gone to multiple sites scheduled for paper but site want EMR or vice versa. Making is appointments is hard I guess???

Also, the departments never talk to each other and assume staff would receive information via osmosis. Review Specialist schedules me for a full week then I get an email from FRS saying that no one can work more than 40 hours (includes travel time)... confused!!! 

Also, no  work in the cue and hasn't been for a while. Only schedule for one site this week and many other weeks similar. Yet still have to block off 3 days of this company and essentially doing nothing. 

Also, I have to pay out of MY pocket for all expenses like parking and paper at THEIR site which then I have to submit for reimbursement and payroll takes two weeks or more to give me my money.  

The CEO could careless about field reviewers or part timers since I was hired for just 24 hours a week (the bare minimum before a company has to give benefits...I think). 

Looking else where!!! This company doesn't care about its workers!!!

I had worked for Inovalon for 8.5 years and looked forward to many more years.  However, about 8 months ago it was obvious that the company was having difficulty maintaining their higher standards of operation.  There have been software changes and bugs to work out, management changes, overlapping projects causing and increase in error ratios due to trying to focus on three or 4 different types of reviews being done at the same time.  There were also frequent supervisor changes.  In a final effort to revamp their efficiency and financial difficulties, RN reviewers were let go and the company began hiring all nursing assists, medical technicians, and unit clerks to do the work of the RN.  Therefore I am in the process of looking for another position that allows me the same work from home ease as well as a 24 hrs a week commitment. More hours could be possible on an as needed basis.

The day started getting the company laptop and scanner together with other miscellaneous. I couldn't forget the scanner as this is the way in which the company has evidence from the documents reviewed. I said good morning, presented myself and explained to personnel in charge of patient's record that I would be evaluating each records as required by insurances to comply with Medicaid and Medicare parameters. I gave the person in charge a document to sing which briefly explained the procedures to do during my visit and to guarantee H.I.P.A.A. regulations. After that I Started reviewing each record for diagnosis analysis and codification. I learned  to group diagnosis and injuries in group according with established criteria. I work independently from the personnel who belongs to the place I visit to make the review or together with the personnel in charge of records management to guarantee the fidelity of process. The hardest part of the process is I have to be sure all diseases and injures are capture and coded. The most enjoyable part of the job was that I like the research process of challenging myself in being consistent and had a pericial judgement according with what insurances and providers would expect.

Contact with Inovalon personnel in response to questions especially as a new hire proved challenging at times. Individual supervisory personnel seemed to change frequently, thus making it somewhat difficult to establish working relationships. Overall my contact with Inovalon management was positive.

A typical day would consist of downloading site information for that day and proceeding to the designated site where reviews of the records were conducted. Upon return home the information was uploaded. 

Productivity requirements proved challenging at times especially as a new hire. This was the hardest aspect of the job and became less problematic with more experience. Another difficulty was response time from management staff. My contact with technical support and clinical questions was always positive and timely.

Contact with co-workers was rare, with few occasions to meet while in the field. I enjoyed occasionally working with another reviewer and all my contacts were positive.

The most enjoyable aspect of my employment with Inovalon was the exposure to the varied physician offices and hospitals on a day to day basis,

Work-life balance
The mental scar the position makes requires more recovery time than a weekend

Pay & benefits
No negotiation salary is determined by system

Job security and advancement
No Security what so ever hit your numbers every quarter or you are in trouble.. No training, did side by sides with people who started weeks before me. Tons of bad  practices passed around.

Management
Must be willing to fall into management's in crowd. Lack of knowledge of the product will stall work and management will point blame at everyone but the horrible work load and themselves.  Most employees want away out and would leave if a opportunity presented itself.

Culture
Very thankful for the option to work from home during covid. But the lack of quality work and resources to effectively continue workflow made working a for Inovalon a emotional burden.

Overall
Avoid at all cost. If you have no way to provide for your family do what you must. Training does not exist. Be prepared to have mountains of horrible excel spreadsheets dumped on you with no control on how the work is fixed. Management is a complete joke and knows less technology than a 6 year old on Roblox. Be prepared to reach out to teammates for help. Your team will be your greatest resource. No space for growth most employees been in same like position for years...

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