pest control technician

customer service representative

technician

outside sales representative

recruiting assistant

Insight Pest Solutions

A typical day at work involved morning meetings at the shop, periodic maintenance of equipment when needed, followed up by each technician starting their route and servicing homes. Each service took about 25 minutes on average, about 14 services per day, and you never knew what the day might have in store for you! Management was definitely always supportive and took into consideration what each employee had in mind. From the company owner, district manager, shop manager, and down to each individual employee if somebody had a legitimate concern, then it was heard! Of course every workplace has a few bad eggs from time to time, but Insight made sure to try and hire the "right" candidate every time a position opened. There is DEFINITELY room for advancement in this company, you just have to put in a LOT of work and effort. The pay started out pretty decent and snowballed higher if you took the time to get licensed, learn, etc. The owner himself came and visited our branch on a few separate occasions in order to reconnect and meet his newer employees. How many companies can actually say that? The hardest part of the job (assuming you actually put in 100% effort) was constantly being on-the-go 10+ hours a day. My only advice would be to make sure that employees are taking days off so that they don't get burned out like I did! It would be beneficial to offer employees PTO after 90 days with better benefits instead of PTO accumulation after 1 year of service, and more than just 5 days of it. Overall, Insight was honestly one of the best companies I has the opportunity to work for. IF YOU PUT TIME AND EFFORT INTO THIS COMPANY, THEN YOU WILL BE REWARDED!

Insight is amazing. The benefits are sublime and the people are even better. There is nothing better than waking up in the morning and knowing that I get to work at a company who supports me and is willing to work with my crazy schedules Everyone at Insight is given an equal chance at a promotion, but you have to work for it. Insight does not give free handouts and does not show favoritism towards anyone, not even supervisors. The IT department puts forth rules to ensure that us, as employees do not end up breaking the,devices and have to pay for them. But the guys in IT are amazingly smart. The people in HR are so caring and are willing to listen to anyone at anytime, even at 11pm. Overall, Insight is a great place to work and I look forward to growing my career here at Insight.  If you want a job where you can grow, Insight is the place. The pay is above average for a call center. The hardest part of the job is saying goodbye to everyone at the end of the day to go home, because you just want to stay and be with your family. The culture is very family-oriented and the management gets to know you, instead of just managing you. Do not "Dodge The Bullet", take a chance with Insight and I guarantee you will not regret it. The entire corporate team is a great asset to the company with their bubbly personalities and fun to be around. The Statistics Team are masterminds and are so willing to help in any way they can. The service managers are so nice and always do their best to help and show appreciation to the call center. Overall, A++ in my book.

Management is inexperienced in pest control and inconsistent with their expectations of their employees. Every morning, at your 7 AM meeting, they expect a positive attitude and an ear-to-ear smile plastered across your face, in full on "sheep mode" (individuality and "extreme style" are frown upon at Insight) as you anxiously wait to hear which rule or policy that management is flip-flopping or changing on that particular day. Salespeople lie, use fear to get sales, and do unethical things, like tell people with cancer that the company only uses organic chemicals. Technicians aren't well trained, and are often disgruntled and overworked, skimping or rushing through services because they are underpaid and unappreciated. Turnover is so high in the call center that most employees don't know they are giving customers incorrect information. The company, as a whole, has horrible inter-communication. Favoritism is blatant. Customers try to cancel and they're sent to retention, which means that if the customer fails to answer or return calls, they throw them back on the schedule to be serviced and if the customer isn't home to decline service, technicians are told to get the service done, which means the customer will be expected to pay. They don't care about their customers, their employees, or the environment. All they care about is getting paid.

To be clear, at one time, I loved my job. Seasons changed, workloads and paychecks lightened, people left and new people came, management shifted, and then everything was completely different. It became frustrating to go to the office.  I left on my own.

At first this seems like a nice place to work. With cute benefits like pay-day-eve lunches and the occasional break room snacks, it comes across as really friendly. However, these superficial benefits along with office upgrades no one asked for would better be spent toward worker's wages.

They replaced all the chairs in the office for ones costing over $250 each, and replaced the lights with (I assume expensive) adjustable ones. I would definitely prefer the old set up and a better raise over the same meager raises they like to give their employees.

The main issue in my opinion is not the wages, however. It is upper management. The favoritism is blatant. Many people in the office are related to or are close friends with the bosses, and if you are not, you are not granted the same flexibility and sympathy they are. Rules are applied strictly unless you are part of this in-group. The policies themselves change often, and are almost always posed as a discussion when they never are. 

Some people in upper management have a tendency to say one thing then do another. This is especially frustrating when it is about something as important as PTO, and it happens multiple times. It is difficult not to feel like it is intentional when you confirm it with them several times then see it is not entered the way you agreed upon.

Overall,  it is clear to me that there is a systemic issue within upper management that leads to a very unbalanced work environment (in vs. out group). They do not care about you, despite their facade of it. 

I would not recommend working here.

I’ve been here for a while and I have watched management come and go. Good and not so good. The atmosphere here has definitely changed under the new current management creating a positive and motivating culture. For the 1st time I’ve noticed majority of the employees actually happy and not paranoid. My current co-workers are the best in the industry. Great people and are the reasons why I love my job. I love my bosses! I love the fact I have the freedom to bring new ideas to the table for discussion to help improve productivity and improve the culture here.

Management is definitely approachable unlike it was a few months ago. I’ve read negative reviews about advancements, but if you look around, the department heads and supervisors have all worked their way up from entry level positions here, including myself. The much needed weekly management meetings have been a great morale booster! The restructuring of the management team and policies have played a major role in why I’m still here. I think we’re finally headed into the right direction!

The only 2 issues I have are: 
1: I wish the entire Customer Care Center was in an actual office setting rather than flex spaces that were once ware houses now turned into a call center.
2: The thermostat. It is always hot wherever you’re at in the office. It feels like my 80 lb daughter is running the thermostat. We need a middle aged woman named Linda on that dial.

Insight Pest Solutions started small with  a handful of branches and now are nationwide with 18 branches and counting.   It has been fun and challenging to be part of a company that is growing so quick.    One thing for certain, there have been a lot of changes but that is to be expected with the growth.  What started out as a simple company has morphed into a complex and integrated corporation.  There aren't a lot of bells and whistles but that is okay.   The people are fun, they care and they will challenge you.  If you step up and do the job you are hired to do, awesome.   Not only will you be praised for a job well done but you have a better chance of advancing with the company.    Insight hasn't slowed down since day one so your chances of having a career with this company is up to you.  I have seen a lot of loyal employees commit themselves to this company and have moved up through the ranks.  I have also seen employees who prefer just to have a paycheck and benefits but do not want to work for it and then cry foul.   All in all, Insight is a pretty great company.   The more they grow, their benefits get better and the pay increases.   I really like the fact that they actually listen to the employees for feedback on how they can improve. This company is only 7 years old so they are far from perfect but they are striving to become one of the best.   I look forward to what's next!

The work is pretty simple and assuming you walk quickly, it's possible to finish early, at least during the winter seasons. Summer is insane, because that's when both the bugs and the sales teams are unleashed. During the summer it's long days with lots of clients with opportunity for overtime on weekends. Really good if you're a student wanting to make a lot of money during the summer. Especially if you get people to give you a google review, which will get you a little bonus for your troubles. However, because the company is still growing, there's been a lot of growing pains. Management is kinda fresh and growth has been made hastily to meet demand for the work, leading to a lot of missteps. Clients getting added to your day last minute without a word, last minute changes to how things are done or organized, being told one thing and then finding something else to be the case, and finally having to deal with the mistakes of people who were not given enough training. Sometimes you're given a temporary answer just to get you to do what's desired, and then eventually they give you the real reason. The management clearly has good intentions, but I will say I have a lot of mistrust for the company and it's practices.

I can honestly say that I love my Job. I can also honestly say I really love the people I work with. I used to hate getting up for work everyday but that is not a problem working for ISP.

I work with a great group of managers and believe I have the best group of techs that a manger can work with. 

My direct management are great as well. They are clear and tell us what the want. Expectations are clearly set and you don;t have to question where you stand. They also are there for you and they encourage communication and collaboration among mangers and we all use each other a s a resource. No one feels burdened or made to feel as a burden.  

I Love taking care of my clients and love dealing with people. Of course you have your occasionally difficult client but that the nature for the business we are in. Like any other business we are service company and our clients are the reasons we are in business. 

The only thing is that we are seriously busy during the spring and summer months. That is our busy season and when we add clients.
It can be stressful and long hours but  we have a great support team and we get it done. Its only 4 to 5 months out of the year so it is worth it.

You take calls schedule appts if you are on the cust srvc side then you get a mix of irate and calm calls. My dept only deals w/ cust w/ issues and are almost always irate. The work atmosphere is usually laid back and you are trusted to work on your own unless you ask for assistance as long as your work is done correctly and timely. Learned great de-escalation skills. Learned a lot about pest management and how it works. The hardest part of the job is dealing w/ the stress of cust yelling at you all day and keeping up w/ changes to how things are done w/o them always being communicated timely or properly. For instance one manger will tell me to req a credit one way and after having done it that way, another manager will say that the prsn getting the req says its inconvenient and I wasn't supposed to do it that way. It just happens that a lot of the time everyone is not on the same page about how things should be done. Also trying to avoid saying the very thing to a cust that they demand you tell them when they are insisting on closing which are the closing cost.  The best part of the job is that management is usually very understanding and relaxed. Everyone is typically very friendly and we finally have a GM that does not play favorites.

Typical day at Insight Pest Solutions is juggling demands and complaints all in a fast-pace environment.  But you can always make work fun with absorbing the Insight knowledge take a break from the negative and rude customers while always being polite and helpful.  Don't ever be to hard on yourself because everyone makes mistakes.  Always know your scripts and continue to read over your script information and continue to be patient, adaptability,have great listening skills, positive attitude, empathy and pay close attention to details.  The hardest part of the job would be the inconsistencies between performance expectations and evaluations,call volume but at the end of the day you have kept your focus and energy on helping each customer the best you can. Working at Insight you can gain transferable skills, shift pay, you learn excellent communication skills.  At Insight Pest you can learn how to control pest problems in an effective and in a timely manner because we keep our families and pests safe from diseases and health threats.  Techs at Insight learn and understand behavior behind various pest species so they are able to diagnose the problem and provide a lasting solution.

Top Job Titles	Average Salary
Pest control technician 65 salaries reported	$22.02 per hour
Customer service representative 9 salaries reported	$11.28 per hour
Technician 8 salaries reported	$49,375 per year
Outside sales representative 1 salary reported	$85,000 per year
Recruiting assistant 10 salaries reported	$20.00 per hour

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